£140 for a "different" remote control? - sounds a bit steep to me!
I thought it might. Yes I filled it out correctly to the same model you did and I got this reply; Dear Mr xxxxxxx, Thank you for your enquiry. In order to apply a price reduction on a purchase, the criteria in our pricing policy must be met. I regret that after review the request you have submitted does not match all or parts of this policy. We match prices publicly available to all customers, based on those displayed in a shop, on the high street competitor's own website, or the first price quoted to us over the phone. The price has to apply to an identical individual product in terms of make, model, size or colour. This approach ensures consistency for all our customers and ensures the policy is transparent. Electrical Experience are selling a different model TV, that comes with a different remote. Therefore, on this occasion I am sorry I cannot match the price offered by Electrical Experience. If you would like to view more information about Never Knowingly Undersold and our pricing you can do so on our website. I am sorry I have not been able to reduce the price on this occasion. If you require any further information or assistance please do not hesitate to contact me.
hmm, does it depend on the advisor, if you look at their model number on john lewis it is the same, did you fill the form correctly? here is my email from them: Dear Mr [xxx], Thank you for your price match request for the Sony Bravia 55XD8577/8599 LED HDR 4K Ultra HD Android TV, 55" With Youview/Freeview HD, Playstation Now & Silver Slate Design, Silver. I have looked into your request and will be happy to match the price of £874.99 for the Sony Bravia 55XD8577/8599 LED HDR 4K Ultra HD Android TV (product code 82450202) seen at Electrical Experience. To place this order with us please visit our website. When you have received your items and are satisfied with your purchase, please let me know by return email. Please also respond with your CASE number: CASE-[xxx] and your order number. Once you contact us to confirm that you are happy with your goods, we will process your refund and you will see this in your account within five working days. If PayPal is used then please be aware the refund can take up to 28 days to show in your account. You will not need to take any further action. When placing your order, you will be charged full price initially and then refunded once you have confirmed that you are keeping the order. A maximum of 10 items can be ordered. This price match is valid for one order only and cannot be shared with friends or family. Please also note that the price match above is only valid for orders placed with JohnLewis.com and cannot be used in store. You should place your order within 28 days from today. If you are unable to place your order within 28 days, please submit a new request via our website. If you wish to view more information about our Never Knowingly Undersold Policy, you can do so on our website: http://www.johnlewis.com/inspiration-and-advice/never-knowingly-undersold-policy?_requestid=718739
John Lewis rejected my price matching stating that the model they sell is different to the one sold by EE.
If you did you should post it, that's cheaper than it was black Friday week