Free Emirates COVID-19 insurance cover for all Emirates passengers
1419°

Free Emirates COVID-19 insurance cover for all Emirates passengers

Emirates Airlines Deals
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1419°
Free Emirates COVID-19 insurance cover for all Emirates passengers
Expires on 31/10/2020Posted 30th Jul 2020
“Emirates customers can travel with confidence, as the airline will cover medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days, should they be diagnosed with COVID-19 during their travel, while they are away from home. This cover is provided by the airline, free of cost to its customers.

First airline in the world to offer free, global cover for COVID-19 related costs

This cover for COVID-19 related medical expenses and quarantine costs is offered by Emirates free of cost to its customers regardless of class of travel or destination. This cover is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020). It is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.

Customers do not need to register or fill in any forms before they travel, and they are not obligated to utilise this cover provided by Emirates.

Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover.

The hotline number, and details of what COVID-19 related expenses are covered, is available on www.emirates.com/COVID19assistance.”
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To fly with Emirates (Via Dubai of course) you need to be tested for covid no earlier than 96 hrs before your flight, and that typically will cost £115 from a quick search. I thought this insurance cover was great till I saw this.

"Travelling to Dubai on or after 1 August 2020
  • Check if you need a visa here. Depending on your nationality you can get a visa on arrival, or you can apply for your visit visa from Dubai Immigration before you travel.
  • From 1 August 2020 all passengers arriving in Dubai from any destination, including passengers connecting in Dubai, must have a negative COVID-19 test certificate to be accepted on the flight. The test must be taken a maximum of 96 hours before departure. This excludes children under the age of 12 and passengers who have a moderate or severe disability.
  • If the UAE government has specified a designated laboratory in your country of origin, then you must get your certificate from that lab. If it is not specified, please use an accredited lab in your country of departure.
  • You may need to take another COVID-19 PCR test on arrival. If you take a test at the airport, you must remain in your hotel or residence until you receive the test result. If the test result is positive, you will be required to undergo isolation and follow the Dubai Health Authority guidelines. You must also download the COVID-19 – DXB Smart App. iOS - Android
  • All travellers to Dubai, including passengers with a connecting flight, must complete this health declaration form and give it to the staff at check-in. This form will also be available at check-in.
  • You will also need to complete the quarantine undertaking form given to you on board if Dubai is your final destination. Hand this form to the Dubai Health Authority staff on arrival."


emirates.com/uk/…ai/
I wouldn’t trust Emirates. Their customer service is now extremely poor. I have witnessed how poorly they treat economy class passengers if a plane is delayed for a number of hours.

Qatar is way better
Edited by: "adamnsu" 30th Jul
The likes of Etihad/Emirates can only be trusted when flights depart from the EU where they’re bound by law. I wouldn’t trust them at all.
Every airlines should do it
81 Comments
Great! Waiting for Quatar to have the same possible deal in place for December!
Jessie7230/07/2020 10:15

Great! Waiting for Quatar to have the same possible deal in place for …Great! Waiting for Quatar to have the same possible deal in place for December!


Thing I find strange but ‘good’ about this is if anyone needs to travel and flies with Emirates their cover lasts for up to 31 days by my understanding - even if you travel on elsewhere. As long as you fly (with Emirates) by 31 Oct as far as I can see.

Also like that it covers all classes of passenger.
Edited by: "Xiwt" 30th Jul
Every airlines should do it
koolishy6730/07/2020 10:48

Every airlines should do it


Agreed - just don’t see it happening unless it is Gov funded.
Was hoping that my flights would be cancelled...
To fly with Emirates (Via Dubai of course) you need to be tested for covid no earlier than 96 hrs before your flight, and that typically will cost £115 from a quick search. I thought this insurance cover was great till I saw this.

"Travelling to Dubai on or after 1 August 2020
  • Check if you need a visa here. Depending on your nationality you can get a visa on arrival, or you can apply for your visit visa from Dubai Immigration before you travel.
  • From 1 August 2020 all passengers arriving in Dubai from any destination, including passengers connecting in Dubai, must have a negative COVID-19 test certificate to be accepted on the flight. The test must be taken a maximum of 96 hours before departure. This excludes children under the age of 12 and passengers who have a moderate or severe disability.
  • If the UAE government has specified a designated laboratory in your country of origin, then you must get your certificate from that lab. If it is not specified, please use an accredited lab in your country of departure.
  • You may need to take another COVID-19 PCR test on arrival. If you take a test at the airport, you must remain in your hotel or residence until you receive the test result. If the test result is positive, you will be required to undergo isolation and follow the Dubai Health Authority guidelines. You must also download the COVID-19 – DXB Smart App. iOS - Android
  • All travellers to Dubai, including passengers with a connecting flight, must complete this health declaration form and give it to the staff at check-in. This form will also be available at check-in.
  • You will also need to complete the quarantine undertaking form given to you on board if Dubai is your final destination. Hand this form to the Dubai Health Authority staff on arrival."


emirates.com/uk/…ai/
COVID travel insurance is not always very expensive. A 5 day stay in the Ukraine worked out at about €10. Will obviously vary per country and Ukraine is very cheap but it’s worthwhile to have a look what’s the perk worth in your circumstances.
I wouldn’t trust Emirates. Their customer service is now extremely poor. I have witnessed how poorly they treat economy class passengers if a plane is delayed for a number of hours.

Qatar is way better
Edited by: "adamnsu" 30th Jul
I think testing prior to departure will become part of the new normal in the future for airlines. This could well be a taste of what's to come. Proof of vaccinations will probably form part of visa entry requirements to some countries as well, once vaccines are actually readily avalible.
Dubai is likely to be the hub of outbreaks as everyone flies into it.
Last time I was there 3years ago. I had a 4hour stop over and when I got back home I was feeling very poorly. Had fever etc. Never again.
Xiwt30/07/2020 11:06

Comment deleted


Actually if you go down the page and read the section after 1st August it states any destination.
The likes of Etihad/Emirates can only be trusted when flights depart from the EU where they’re bound by law. I wouldn’t trust them at all.
bkpatel30/07/2020 11:28

Dubai is likely to be the hub of outbreaks as everyone flies into it.Last …Dubai is likely to be the hub of outbreaks as everyone flies into it.Last time I was there 3years ago. I had a 4hour stop over and when I got back home I was feeling very poorly. Had fever etc. Never again.


Quite a lot of people fly into Heathrow and use it as a hub. Good job Emirates offering this cover then.
Father-Jemima-Racktool30/07/2020 11:32

The likes of Etihad/Emirates can only be trusted when flights depart from …The likes of Etihad/Emirates can only be trusted when flights depart from the EU where they’re bound by law. I wouldn’t trust them at all.


And what are you on about? Emirates are IATA registered.
adamnsu30/07/2020 11:12

I wouldn’t trust Emirates. Their customer service is now extremely poor. I …I wouldn’t trust Emirates. Their customer service is now extremely poor. I have witnessed how poorly they treat economy class passengers if a plane is delayed for a number of hours.Qatar is way better


I'd say the exact opposite as my experience with Qatar was shambolic. Tight turnaround times meaning any minor delays to inbound flights run the risk of missing your connection.
We flew with them to the Seychelles couple of years back. Got delayed by an hour leaving BHX, arrived in DOH with an hour before our flight was due to depart. Held at the top of the stairs after disembarking before being issued new boarding passes for the next day (no one told us this), then told to run to our connecting only to be told when we got there (30 mins before departure) that the gate had closed.
24 hours stuck in Doha in what can only be described as a travelodge without the ability to get any form of drink is pretty shoddy so bear that in mind when booking with them. Great planes and staff aboard them, shoddy if it goes tits up
You need a covid 19 test from any country in the world now

Rules have changed!!
This is a good deal.
Xiwt30/07/2020 11:50

Quite a lot of people fly into Heathrow and use it as a hub. Good job …Quite a lot of people fly into Heathrow and use it as a hub. Good job Emirates offering this cover then.And what are you on about? Emirates are IATA registered.


Xiwt30/07/2020 11:50

Quite a lot of people fly into Heathrow and use it as a hub. Good job …Quite a lot of people fly into Heathrow and use it as a hub. Good job Emirates offering this cover then.And what are you on about? Emirates are IATA registered.


I’m on about etihad, also iata registered, refusing a full refund for my flight, which they cancelled due to covid 19. Had I been departing from the EU I would have been fully refunded. Stop acting like you know anything.
Father-Jemima-Racktool30/07/2020 11:59

I’m on about etihad, also iata registered, refusing a full refund for my f …I’m on about etihad, also iata registered, refusing a full refund for my flight, which they cancelled due to covid 19. Had I been departing from the EU I would have been fully refunded. Stop acting like you know anything.


Right Etihad not Emirates then - I don’t that’s why I asked what you’re on about. Peace.
Still awaiting full refund from Emirates since putting in refund 27th April. Many emailes and contacting which and credit card company achieved nothing. I
Xiwt30/07/2020 12:00

Right Etihad not Emirates then - I don’t that’s why I asked what you’re on …Right Etihad not Emirates then - I don’t that’s why I asked what you’re on about. Peace.


I think your point hinged on being iata registered, hence you don’t know what you’re on about. Peace.
Father-Jemima-Racktool30/07/2020 12:06

I think your point hinged on being iata registered, hence you don’t know w …I think your point hinged on being iata registered, hence you don’t know what you’re on about. Peace.



If I knew for sure the absolute answer - there would be no need to ask a question as to what you’re on about (which I did). Or make a statement with the caveat unless I’m very much mistaken - Peace.

A few people have been complaining about awaiting refunds. I thought if you’ve paid for a ticket with a credit card then that ticket is cancelled by the vendor (in this case airline) due to whatever - you’d probably have a sound case with the credit card company as essentially the service paid for hasn’t been delivered.
akf100630/07/2020 12:05

Still awaiting full refund from Emirates since putting in refund 27th …Still awaiting full refund from Emirates since putting in refund 27th April. Many emailes and contacting which and credit card company achieved nothing. I


It might not feel it but you’re fortunate you’ll end up with your money back EVENTUALLY. Some of us have been robbed of £100 we’ll never get back just because of where the flight was departing. Which makes it irritating when people throwing acronyms go on about how good these airlines are.
Xiwt30/07/2020 12:15

If I knew for sure the absolute answer - there would be no need to ask a …If I knew for sure the absolute answer - there would be no need to ask a question as to what you’re on about (which I did). Or make a statement with the caveat unless I’m very much mistaken - Peace.A few people have been complaining about awaiting refunds. I thought if you’ve paid for a ticket with a credit card then that ticket is cancelled by the vendor (in this case airline) due to whatever - you’d probably have a sound case with the credit card company as essentially the service paid for hasn’t been delivered.


Nope. Purchased six months in advance to my visa credit card/bank said there’s nothing they can do. Some of these airlines, including Qatar are really shafting customers not departing from the west. BA/Lufthansa etc are different class to these cowboys.
marshalex30/07/2020 11:51

I'd say the exact opposite as my experience with Qatar was shambolic. …I'd say the exact opposite as my experience with Qatar was shambolic. Tight turnaround times meaning any minor delays to inbound flights run the risk of missing your connection.We flew with them to the Seychelles couple of years back. Got delayed by an hour leaving BHX, arrived in DOH with an hour before our flight was due to depart. Held at the top of the stairs after disembarking before being issued new boarding passes for the next day (no one told us this), then told to run to our connecting only to be told when we got there (30 mins before departure) that the gate had closed. 24 hours stuck in Doha in what can only be described as a travelodge without the ability to get any form of drink is pretty shoddy so bear that in mind when booking with them. Great planes and staff aboard them, shoddy if it goes tits up


Hi. I did experience poor journeys with Qatar in the past. They have quite recently been improving their services especially after the new airport was launched.

My views are from other members flying Emirates. It has become the EasyJet on long haul flights. Their UK customer service is quite hostile. The planes they use from London are old.

Dubai airport has become rubbish imo.
Father-Jemima-Racktool30/07/2020 12:20

Nope. Purchased six months in advance to my visa credit card/bank said …Nope. Purchased six months in advance to my visa credit card/bank said there’s nothing they can do. Some of these airlines, including Qatar are really shafting customers not departing from the west. BA/Lufthansa etc are different class to these cowboys.


Well that sincerely sucks that it is taking this long. The following link does a better job of explaining section 75 claim which may help if the credit card company is stalling you... anyway hope you get your refund somehow.

which.co.uk/new…rd/
Xiwt30/07/2020 12:27

Well that sincerely sucks that it is taking this long. The following link …Well that sincerely sucks that it is taking this long. The following link does a better job of explaining section 75 claim which may help if the credit card company is stalling you... anyway hope you get your refund somehow.https://www.which.co.uk/news/2020/04/flight-cancelled-can-i-get-a-refund-from-my-credit-card/


Really sucks. I'll get most of my money back effectually. UK/EU law doesn't apply to my case because the purchase was not in the UK/EU and the flight should have departed in the Middle East.
A reputable business is fair even when they have an opportunity to screw you. Etihad have screwed a great many people. Just look at their trustpilot...
Father-Jemima-Racktool30/07/2020 12:32

Really sucks. I'll get most of my money back effectually. UK/EU law …Really sucks. I'll get most of my money back effectually. UK/EU law doesn't apply to my case because the purchase was not in the UK/EU and the flight should have departed in the Middle East. A reputable business is fair even when they have an opportunity to screw you. Etihad have screwed a great many people. Just look at their trustpilot...


I empathise with your situation sir and agree fair should always be fair... on the trustpilot thing though I do tend to take these reviews with a pinch or two of salt ... If you look at most car rental companies reviews for example and then ever decide to rent a car for a holiday or whatever you have to be quite brave! Think a lot of the time people review when they’ve got the negative to say. Have a good one.
Xiwt30/07/2020 12:38

I empathise with your situation sir and agree fair should always be …I empathise with your situation sir and agree fair should always be fair... on the trustpilot thing though I do tend to take these reviews with a pinch or two of salt ... If you look at most car rental companies reviews for example and then ever decide to rent a car for a holiday or whatever you have to be quite brave! Think a lot of the time people review when they’ve got the negative to say. Have a good one.


Fair point. Cheers. You too. 🏽
id read the small print on this,they basically turned off customer service when their passengers needed them most leaving countless stranded across the world.
i personally have been waiting for a refund since march!
adamnsu30/07/2020 11:12

I wouldn’t trust Emirates. Their customer service is now extremely poor. I …I wouldn’t trust Emirates. Their customer service is now extremely poor. I have witnessed how poorly they treat economy class passengers if a plane is delayed for a number of hours.Qatar is way better


I can vouch for that being at the receiving end.
Xiwt30/07/2020 11:39

Comment deleted


Right read it again and seen it is also produce a negative test travelling TO Dubai - so essentially - indeed potentially two tests in total from UK from Aug 1st (and the other test back into UK) - my mistake. That’s going to be difficult, but then if you need to travel I guess you’ll have to get these done as it all must help somewhat to stop the spread.
stresshead196730/07/2020 12:46

I can vouch for that being at the receiving end.


Emirates kept us waiting at the airport for two hours, not even water provided. Then when we were at Dubai for the connecting flight we were rushed only to find another 45 delay.

Food on one leg was almost inedible.

When I contacted customer services in the UK their initial response was a template followed by a real cold one.

Unless you save a lot of money I would use Qatar Airways
Edited by: "adamnsu" 30th Jul
Also Emirates has been skimming down on other things. They have increased the waiting time for connections to give food vouchers. They have reduced the advantages their mileage scheme.
I just hope the innovation in testing takes a giant leap so that the results are available in minutes, that way the passengers could be tested and allowed to enter almost immediately.
Edited by: "vivek67" 30th Jul
Xiwt30/07/2020 11:50

Quite a lot of people fly into Heathrow and use it as a hub. Good job …Quite a lot of people fly into Heathrow and use it as a hub. Good job Emirates offering this cover then.And what are you on about? Emirates are IATA registered.


Just let me clarify. I'm not knocking Emirates. Great airline. Absolutely love it. Service, food and staff are amazing. Way better than BA.
BA had Horrible, terrible stewards. Had little to no sympathy for them when they were getting rid of them due to COVID. On a human level I feel for them and their families. But shame they did not feel same way for customers when I travelled.
Agree Heathrow is a hub too, but I never have to stay there for long.
But let's face it the world descends on Dubai.
Edited by: "bkpatel" 30th Jul
vivek6730/07/2020 14:54

I just hope the innovation in testing takes a giant leap so that the …I just hope the innovation in testing takes a giant leap so that the results are available in minutes, that way the passengers could be tested and allowed to enter almost immediately.


Think in Istanbul they have sorted it. About $16 a test at the airport.


"We have 50 cabins for taking samples. The hourly capacity is 2,000 tests," Mere said.

He underlined that the Health Ministry fee of PCR tests was 110 Turkish liras (around $16).

"”We have no profit margin here. It is a service that we offer to ensure that passengers can have their tests done and continue their flights without stress."”

aa.com.tr/en/…381
bkpatel30/07/2020 11:28

Dubai is likely to be the hub of outbreaks as everyone flies into it.Last …Dubai is likely to be the hub of outbreaks as everyone flies into it.Last time I was there 3years ago. I had a 4hour stop over and when I got back home I was feeling very poorly. Had fever etc. Never again.


Hhmm, well I was in Dubai around the same time, only I was flying to and from there regularly. I wasn't sick once (correction I was sick after eating some doggy shrimp at a place in a mall...but I made up for it ). YMMV
This only applies if you test positive, imagine trying to arrange a test if you have suspected symptoms in some (not all) countries... if you don’t get a test with 14 days then it’s all out of your own pocket plus you’ve probably missed your original flight... hmm, although initially it sounds quite good, I’d be very careful.
roachy199030/07/2020 18:18

This only applies if you test positive, imagine trying to arrange a test …This only applies if you test positive, imagine trying to arrange a test if you have suspected symptoms in some (not all) countries... if you don’t get a test with 14 days then it’s all out of your own pocket plus you’ve probably missed your original flight... hmm, although initially it sounds quite good, I’d be very careful.


That’s generally how insurance works I.e you get some assistance when something goes ‘wrong’. This is a freebie to all Emirates passengers with no obligation to use it. No other airline is offering anything similar as far as I’m aware so you’d be completely out of pocket with any of them without separate cover in place and even then would they chuck in global cover (if you travel onwards elsewhere) for up to 31 days?
Edited by: "Xiwt" 30th Jul
Father-Jemima-Racktool30/07/2020 11:32

The likes of Etihad/Emirates can only be trusted when flights depart from …The likes of Etihad/Emirates can only be trusted when flights depart from the EU where they’re bound by law. I wouldn’t trust them at all.


Even then Emirates refuse to follow the EU regulations on delayed flight compensation. I used to fly a lot with them for business and holidays. Now I won't
Edited by: "ANITA0PATEL" 30th Jul
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