existing TalkTalk customers pay £135 for 18 months Fibre, get £94.50 TCB
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existing TalkTalk customers pay £135 for 18 months Fibre, get £94.50 TCB

20
Found 27th Apr 2016
this is more for awareness (aren't all deals?!) if you're considering Fibre particularly with TT.

I'm currently on Simply Broadband with TT and about to start a new 18 month contract where it's free for a year.
Existing customers can upgrade to Fibre for £7.50 a month for 18 months.
That's £135 over the 18 month term.
Go through TCB however and you get £94.50.
If TCB pays out (I know it's a big IF) then it's cost you £40.50 over the term, or equivalent of £2.25 a month.

Taking Fibre as new customer is £10pm but if you wait until you line goes live then order as existing customer it works out cheaper by 25%

Needless to say you have to pay Line Rental (£17.70) which can be paid upfront for discount. It's also an 18 month contract
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20 Comments
Do you have to pay fibre activation feed (as you new customer you have to).
Palwan

Do you have to pay fibre activation feed (as you new customer you have … Do you have to pay fibre activation feed (as you new customer you have to).


There's a £50 connection fee but not clear if that's just for new customers. Though also depends if BT/Openreach have already installed a Fibre connection in your Cabinet
Edited by: "loofer" 27th Apr 2016
Don't you lose existing discounts (such as your Simply Broadband at £0.00) when you upgrade online ?
Does existing tt customer apply to tt mobile customer like myself?
As a related side issue I today phone talktalk to renew my contract for just basic b.band and telephone line(no call package, no tv etc).They offered me an 18month deal for a one off payment of £270.81(£15/month). I took it given i use my mobile for calls and have no other users hanging off my router.
you do have to pay the connection fee even if an existing customer. i'm still struggling to decide who to switch to for fibre.
loofer

There's a £50 connection fee but not clear if that's just for new … There's a £50 connection fee but not clear if that's just for new customers. Though also depends if BT/Openreach have already installed a Fibre connection in your Cabinet



This is a rip-off fee by every operator now, even you have exiting fibre conenction at your home and you are switching.
ath007

As a related side issue I today phone talktalk to renew my contract for … As a related side issue I today phone talktalk to renew my contract for just basic b.band and telephone line(no call package, no tv etc).They offered me an 18month deal for a one off payment of £270.81(£15/month). I took it given i use my mobile for calls and have no other users hanging off my router.


Doesn't sound right. So you're getting an 18 month deal by paying just for line rental? I'd call them again and ask them to review what you've just ordered.
ath007

As a related side issue I today phone talktalk to renew my contract for … As a related side issue I today phone talktalk to renew my contract for just basic b.band and telephone line(no call package, no tv etc).They offered me an 18month deal for a one off payment of £270.81(£15/month). I took it given i use my mobile for calls and have no other users hanging off my router.


That's exactly what I'm getting. Simply broadband, so all you pay is line rental and now you can pay upfront for 18 month or 12 months. obviously 18 months works out cheaper.
dougiedonut

Doesn't sound right. So you're getting an 18 month deal by paying just … Doesn't sound right. So you're getting an 18 month deal by paying just for line rental? I'd call them again and ask them to review what you've just ordered.


He's right. They've had the offer on for a while. Just pay line rental (monthly, or 12/18 months upfront) and get broadband thrown in for the duration of 18 month contract. Obviously no calls included.
Pateo

Does existing tt customer apply to tt mobile customer like myself?


No, you have to have a TT landline to access the Fibre
dougiedonut

Doesn't sound right. So you're getting an 18 month deal by paying just … Doesn't sound right. So you're getting an 18 month deal by paying just for line rental? I'd call them again and ask them to review what you've just ordered.


I was offered a 12 month contract at £191.16 but I was informed they were now offering 18 month contracts. I was objective in asking whether after 12months any fees for b.band etc would kick in but was told no.
Assuming it's cold because paying for talk talk is like paying to get kicked in the shins, you wast more time on phone calls asking why their service isnt working than any more you would say from almost any other company, possibly all others, yet to find one as bad as they are. You would have more luck of fixing their internet issues by spinning your router around your head by the adsl cable on top of your house then by trying to get them to help you, everytime they blame anything but themselves, all my problems went as soon as I switched
phil36

Assuming it's cold because paying for talk talk is like paying to get … Assuming it's cold because paying for talk talk is like paying to get kicked in the shins, you wast more time on phone calls asking why their service isnt working than any more you would say from almost any other company, possibly all others, yet to find one as bad as they are. You would have more luck of fixing their internet issues by spinning your router around your head by the adsl cable on top of your house then by trying to get them to help you, everytime they blame anything but themselves, all my problems went as soon as I switched


Each to their own I suppose. Never had any technical problems in the last 5 years I've been with them
Just the odd few around billing when it comes to renewal if you've negotiated a discount but that get's sorted with one call.
Muppets! This is a brilliant deal!
They're all crap!
I went for this deal and was a bit caught out by the fact that you're asked to confirm your order without being given details of what you'll actually pay. Anyway, I contacted TalkTalk via online chat today and said I wanted to cancel my order as I hadn't realised there was a £50 connection fee. They agreed to waive the connection charge, so I went ahead with the order. I just hope the cashback tracks, as that would make it a really good deal.
ClashInDevon

I went for this deal and was a bit caught out by the fact that you're … I went for this deal and was a bit caught out by the fact that you're asked to confirm your order without being given details of what you'll actually pay. Anyway, I contacted TalkTalk via online chat today and said I wanted to cancel my order as I hadn't realised there was a £50 connection fee. They agreed to waive the connection charge, so I went ahead with the order. I just hope the cashback tracks, as that would make it a really good deal.



With TCB they normally want the transaction/order to be completed wholly online. Good luck.
loofer

With TCB they normally want the transaction/order to be completed wholly … With TCB they normally want the transaction/order to be completed wholly online. Good luck.



As I say I went via online chat, so I did complete my order entirely online. Still, I take on board the possibility that they may find fault.
ClashInDevon

As I say I went via online chat, so I did complete my order entirely … As I say I went via online chat, so I did complete my order entirely online. Still, I take on board the possibility that they may find fault.



Any update? Did TCB tracked?
markvlc

Any update? Did TCB tracked?



I had to follow up with Customer Care, but the £94.50 finally paid out this week.
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