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First Direct £125 to switch plus £250 fee free overdraft plus 5% saver
First Direct £125 to switch plus £250 fee free overdraft plus 5% saver

First Direct £125 to switch plus £250 fee free overdraft plus 5% saver

For those that are with TSB like me this is not a bad deal!

First Direct* has yet again boosted its switching offer from £100 for new customers applying via our link to £125 (£100 direct). First Direct is one of our top picks due to its excellent customer service – it's won every bank service poll we've ever done, with 90% of its customers rating it 'great'. You also get a small £250 0% overdraft, and can open a linked 5% regular saver.

Need-to-knows
To get the £125 switching bonus, you need to use First Direct's switching service to fully switch and close your existing account and pay in at least £1,000 within three months of your account opening.
Once you've made the payment, the £125 will be credited to your account within 28 working days.
If you have any problems with the switching process, you can contact First Direct's account opening team on 0800 24 24 24.

This account has a £10 monthly fee after six months, but this is waived each month you pay in £1,000, have an average monthly balance of £1,000 or hold selected other accounts with First Direct.
You can't get the switching bonus if you've ever held an account with First Direct before.
First Direct shares its £85,000 UK savings safety guarantee with HSBC, so ensure you don't hold more than £85,000 across the two banks.

Loyalty doesn't pay so existing tsb can switch to this and then switch back to the tsb to bag the deal again at a later date.

If you're not happy you'll get £100

Rated best for customer service

Top comments

Best customer service - maybe. But worst bank! Their mobile banking app and internet banking is a joke... 19 century bank...
77 Comments

Best customer service - maybe. But worst bank! Their mobile banking app and internet banking is a joke... 19 century bank...

Mogolent

Best customer service - maybe. But worst bank! Their mobile banking app … Best customer service - maybe. But worst bank! Their mobile banking app and internet banking is a joke... 19 century bank...



Don't know what you are comparing it to but against co-op, tsb, and nationwide it's a thousands times better. True the token is hard work but that's security for you we are luck have one lit of accounts with out it.

Maybe you haven't realised what century we are in they could only wish for still looking forward to so many things and bet they couldn't of ever hoped that most people would have bank accounts never mind ones you go on magic tablets to use

Mogolent

Best customer service - maybe. But worst bank! Their mobile banking app … Best customer service - maybe. But worst bank! Their mobile banking app and internet banking is a joke... 19 century bank...



I find their app fine. Easy log in process, can carry out transfers/payments ok, does everything I want. Great rate on their regular saver too. Their rates for the regular saver have always been very good.

Joined them 15 Plus years ago. Would never leave.

I have tried to sign up to First Direct a few times with these sign up offers.. I get rejected every time..:(

Have to agree the app is crap when compared to say Barclays or Santander but the app isn't everything. Customer service is excellent. Would recommend.

All the complaints about the app put me off but actually I've found it just fine (it's not as polished as Santander/Barclays but it does the job and it's almost identical to HSBC as it's part of the same bank).

I really can't fault first direct. They give you £100 if you leave within 6 months, but I haven't left them even for that. The customer service is outstanding, every time I've needed to speak to them I've got through to a perfect english speaker within seconds. The regular saver gives 5% and you can put in £300 a month which is a nice saver as well.

Original Poster

Uns

All the complaints about the app put me off but actually I've found it … All the complaints about the app put me off but actually I've found it just fine (it's not as polished as Santander/Barclays but it does the job and it's almost identical to HSBC as it's part of the same bank).I really can't fault first direct. They give you £100 if you leave within 6 months, but I haven't left them even for that. The customer service is outstanding, every time I've needed to speak to them I've got through to a perfect english speaker within seconds. The regular saver gives 5% and you can put in £300 a month which is a nice saver as well.


I'm seriously considering this! TSB have been great but i'm not having my interest cut for them to offer new customer only deals while screwing their existing base! I can then go back and bag their £130 when it comes around next time!

The only thing that concerns me is the credit score! Credit companies don't like regulary changing bank accounts as it raises the not so stable trying to hide something thing.
Edited by: "Anon32" 16th May

Agree First Direct and HSBC have the worst mobile banking app. It's ridiculous, reading the reviews on the App Store for the HSBC app you'd think they pushed their own staff to download it and rate it as 5 stars.

Can't do proper banking without going on their desktop site.

Good deal though.

Edited by: "taker" 16th May

Best bank, bar none!

anyone joining beware there is like 100 different password you will need to remember and will mix them up and be a pain in the ass to access money

anyone joining beware there is like 100 different password you will need to remember and will mix them up and be a pain in the ass to access money

I applied in January and have used it as my main account since then.

Pros:
> Good phone service, straight through to a human in the UK
> App that works on my phone without complaining that it's been rooted (it hasn't, but Halifax/TSB wont have it)
> App loads quicker than HSBC one
> 5% regular saver - although I don't use this as I already had one with HSBC
> Plenty of branches of HSBC to pay in at, cash appears instantly
> Faster payments are instant

Cons:
> Extremely slow at processing applications - it took me 2 weeks from the day I applied online to receive *anything*, and almost a month before I received my debit card
> Online banking reminds me of how stuff was in the old days - it loads in a bloody popup frame.
> Security is cumbersome by comparison to my other accounts (Halifax, NatWest, Tesco, Nationwide)
> Cheque pay in procedure is an absolute pain - you have to use bloody pay in slips! In 2017!

So overall, good but not by any means outstanding (unless you rely heavily on telephone banking). I don't think I'll be tempted to pass up on £100 for leaving in 3 months time.

Brilliant bank with fantastic customer service!
App wise, I've never experienced any issues; and to log in I use the fingerprint scanner, and the telephone security uses voice detection; so no issues there either.

whelan189

anyone joining beware there is like 100 different password you will need … anyone joining beware there is like 100 different password you will need to remember and will mix them up and be a pain in the ass to access money



I only have 2. Maybe you got special treatment?

FatherTed

I only have 2. Maybe you got special treatment?



Telephone password, electronic password, secure key, memorable date, forgot any of these? thats fine sir lets me just ask you 20 questions please get them all right

whelan189

anyone joining beware there is like 100 different password you will need … anyone joining beware there is like 100 different password you will need to remember and will mix them up and be a pain in the ass to access money


Rubbish.

Mogolent

Best customer service - maybe. But worst bank! Their mobile banking app … Best customer service - maybe. But worst bank! Their mobile banking app and internet banking is a joke... 19 century bank...


I agree fully, I left Barclays, which has a great app to first direct and couldn't believe how bad their mobile app is, considering that many now use banking apps daily, it should be one of their priorities to make it practical and fast.
But yes, their customer service is fantastic, cannot say anything against that.

Edited by: "haggisheid" 16th May

Thanks OP. I'm switching from TSB

Mogolent

Best customer service - maybe. But worst bank! Their mobile banking app … Best customer service - maybe. But worst bank! Their mobile banking app and internet banking is a joke... 19 century bank...



​i agree. app is not great, especially compared to NatWest. for an online/Tel only bank I would expect better, but it's pretty much a reskinned version of the HSBC app so doubt it'll change until that one does.

telephone customer service is outstanding though. not many banks you can call up and be greeted by a human within 3 rings.

When I tried to apply for this offer a couple of years ago, they refused it on the basis that I'd submitted an incomplete application in 2004 so I was not a 'new customer' even though I'd never been a customer of theirs.

Seriously!
Edited by: "supermann" 17th May

Got an email from them -
"Hi,

As a regular user of our mobile banking app, we thought you'd like to know that an important update is happening within the next few weeks.

We’re getting better at getting better

We've been listening to what you've been saying about our Banking on the go App, and we've been busy working on some improvements. The latest update will include:

• \x09improved navigation, making it easier and quicker to find what you’re looking for
• \x09technical enhancements, making it work quickly and seamlessly with your Apple operating system."

Tbh I left these as the security on their banking apps was way over the top and a nightmare if you lost it, may have changed now as this was a few years back.

I have a mortgage with First Direct. Am i able to track payments/review balance online if i open account with them?

The app is being updated soon apparently. Cant really call them a 19th century bank when they have the voice id security over the phone, much better than going through all the security questions you have to go through at other banks

Personally these offers do no interest me, obviously free money is good if that is what you're looking for but when I have such good internet banking (RBS/NATWEST) it is not worth the hassel to have a worse service.

moorio

The app is being updated soon apparently. Cant really call them a 19th … The app is being updated soon apparently. Cant really call them a 19th century bank when they have the voice id security over the phone, much better than going through all the security questions you have to go through at other banks



You can call Barclays simply by pressing call button in mobile banking app no any personal information needed. Better option for me

Anon32

The only thing that concerns me is the credit score! Credit companies … The only thing that concerns me is the credit score! Credit companies don't like regulary changing bank accounts as it raises the not so stable trying to hide something thing.


I've switched 5 times in the last year and my credit rating hasn't been impacted at all (looking via both Clearscore and Experian)...

It's the secure key that's putting me off, it's a right pain doing anything on the HSBC app/website. Nearly as annoying as NatWest's (and Nationwide IIRC) card reader.

Jules_HT

I've switched 5 times in the last year and my credit rating hasn't been … I've switched 5 times in the last year and my credit rating hasn't been impacted at all (looking via both Clearscore and Experian)...It's the secure key that's putting me off, it's a right pain doing anything on the HSBC app/website. Nearly as annoying as NatWest's (and Nationwide IIRC) card reader.




There are loads of different bits of security information, but once its all set up its not so bad. I set my iPhone up as the Secure Key. Simply need Touch ID to access the mobile app; no data entry at all. If I want to logon to internet banking via the website, I generate a security code from my iPhone (which requires the entry of a single password).

No need for a 'physical' secure key/card reader

Anyone know what happens when you use the switching service to leave a bank that you also have a mortgage with? Everything says the auto switching process automatically closes the old account but does that mean it also stops me logging in to check on mortgage(/credit card, etc) or not?

I've previously asked HSBC and First Direct about this and both said 'not sure, ask the other bank!' oO

Mogolent

Best customer service - maybe. But worst bank! Their mobile banking app … Best customer service - maybe. But worst bank! Their mobile banking app and internet banking is a joke... 19 century bank...


Do you have much experience of 19th Century banking?

Left this bank when they refused us a mortgage on the grounds that my wife was on maternity leave and 'may not return to work again'. I asked them to base it just on me applying, which income-wise was fine, but they still wouldn't lend because of the maternity leave situation. IMO this was 'responsible-lending' gone mad and while the customer service was fine, it very much was a 'computer says no' situation.

Nationwide have been making money out of us ever since.

First direct used to lead the way with phone and internet banking, but unfortunately they haven't progressed much in that time.
Their phone app is painfully slow, which is also a real irritation when considering that you have to use the app if you want to log in on your PC. Far too many security procedures.
Their online banking isn't much better once logged in, it's slow, lacks features other banks have as a standard, and looks straight out of the early 2000's

After 12 months with them I was so frustrated that I move my every day banking elsewhere, then got a nasty letter from them a few months later telling me that they were closing my "dormant account" in spite of it being in regular use to pay my First Direct credit card bill each month.

Only use them if you have little interest in online or mobile banking, are happy to deal mainly over the phone, and use it as your main account with £1000+ credited every month, or they will cut you off completely and give you the boot!

Maclurio

Personally these offers do no interest me, obviously free money is good … Personally these offers do no interest me, obviously free money is good if that is what you're looking for but when I have such good internet banking (RBS/NATWEST) it is not worth the hassel to have a worse service.


£125 for 5 mins work = £1,500 per hour
I guess you make more than that..............................Ha!

Mogolent

Best customer service - maybe. But worst bank! Their mobile banking app … Best customer service - maybe. But worst bank! Their mobile banking app and internet banking is a joke... 19 century bank...



Sorry to hear that, although my experience has been the opposite. Ive banked with Barclays and Santander, I find the app more than useful, it is basic but that's what I want. I also found paying new people a lot easier than other banks. The telephone service IMO was also very good, someone answered the phone instantly and the same advisor set up my 5% saver.

I think their simplicity in banking with them is reflected by the branding, straight to the point and no nonsense.

Hope you've found a bank that suits your needs better.

Jules_HT

I've switched 5 times in the last year and my credit rating hasn't been … I've switched 5 times in the last year and my credit rating hasn't been impacted at all (looking via both Clearscore and Experian)...It's the secure key that's putting me off, it's a right pain doing anything on the HSBC app/website. Nearly as annoying as NatWest's (and Nationwide IIRC) card reader.



How long had you had the accounts you were closing? Only closing accounts affects your credit rating most when you've had the account you're closing for a long time.

Think about it, it's very logical for it to affect your credit rating, especially if you maintained the account you've closed very well.

whelan189

Telephone password, electronic password, secure key, memorable date, … Telephone password, electronic password, secure key, memorable date, forgot any of these? thats fine sir lets me just ask you 20 questions please get them all right


The app has fingerprint access if your device supports it, making all of this irrelevant for some. Otherwise I'd agree the password situation was a bit silly before fingerprint access. Santander on the other hand don't have fingerprint access for the banking app (but strangely do for their budgeting app, Spendylytics) so it's still cumbersome to log in.

Can the £1000 deposit each month come from another Bank account? I no longer work so it wouldn't be from an employer or pension payment.

I have an account with them and my wife and I have a joint account with them. Would she get the money if she were to move over her sole account to them or will the joint one counter that?

Again switching might seem like a good idea but don't forget it leaves a mark on your credit score each time you switch banks. So is the £125 really worth it..
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