Call them and all questions or issues are sorted there and then, no we will call back etc. Been wit FD 20 years I think, never had an issue that wasn’t sorted with one call to them. I paid a cheque at the post office in London for £30.00 it was a gift. After 7 working day it had not arrived. contaceded the post office who wanted nothing to do with the matter. Called FD who looked into it for me even though it’s the post offices fault. They advised me to wait another 5 working days. Still did not arrive. At that point they said they were sorry about what had gone on and as a good will gesture they gave me the £30.00. A week later my cheque turned up at a bank in Scotland and was paid in. Called FD to see what to do, they said all was ok and keep the £30.00 they gave me. What other bank is that good.
I sent them an email four weeks ago asking about this new promotion. I've been with my current bank for many years and now looking to change, but they didn't even bother to reply. If you offer up an email address, the least you can do is reply to messages received. Poor service in my opinion. How they get excellent reviews I don't know.
(Previous) cash or gifts aside, you will be very unlikely to find a better bank. In some 15 years, I’ve been put on hold 3-4 times when phoning them and then only for literally a few seconds. I phoned a couple of weeks ago and it didn’t even ring before it was answered by their UK call centre. They also routinely top MSE’s poll for bank customer service. Credit where it’s due. (y) 🏻
I voted cold as the gifts are of no interest to me, and IMO not great products to try and entice new customers. I was about to open an account with First Direct until they changed from cash incentive to these “gifs” but now considering an alt. bank as don’t want any of these items (some I already have). Personally not a “deal” to me as a result. Hope FD bring back the cash incentive or something else of more interest but doubt this will happen to suit my timescales. Looking to switch banks in June.
Why is this going cold? I voted hot!