Free 5 Year Break Down Cover for TV's - Amazon UK - £0 (Available on Eligible Products)
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Free 5 Year Break Down Cover for TV's - Amazon UK - £0 (Available on Eligible Products)

41
Found 15th Nov
Free 5-Year Breakdown Cover from Amazon Protect

might be useful for those of us shopping for Black Friday TVs





FAQ’s




Q: Who is eligible for free breakdown cover?



A: The free breakdown cover offered in this promotion is available to




those purchasing a qualifying product and satisfying the other



eligibility criteria set out below. You can find a list of qualifying





products below. This free breakdown cover :

• is available to residents of the UK only

• applies to new products only and not used items or warehouse deals.





Q: Do I receive a policy document for the free cover?



A: Yes, you will receive your schedule of cover and the Terms &

Conditions via email from Amazon within 10 days after purchase of the product.




Q: What are the key features of the Insurance?
• Cover including mechanical and electrical breakdown, commencing after the manufacturer guarantee period

• If your product cannot be repaired, you choose between a replacement or an Amazon Gift Card to the value of a replacement.

• Amazon Protect does not cover products purchased for business/commercial use or products which suffer Accidental Damage, theft or loss. Please read the Terms and Conditions for full details.




Q: If I have a question about my policy, who should I contact?



A: You can email us at enquiries@amazonprotect.co.uk or telephone us




on 0303 313 0001: Mo-Fr, 8:30 - 21:00 am, Sa-Su 10:00-19:00 Local call



rates apply. Cost from mobiles may vary.

Top comments

telcoengr1 m ago

I see about 77 TVs


Remember not to sit to close.

You should probably make this a little clearer what it is in the description- I clicked through curious about when Amazon started selling cars...
41 Comments

You should probably make this a little clearer what it is in the description- I clicked through curious about when Amazon started selling cars...

Original Poster

niknakety7 m ago

You should probably make this a little clearer what it is in the …You should probably make this a little clearer what it is in the description- I clicked through curious about when Amazon started selling cars...



Apologies if it wasn't clear but I don't think amazon provide car break down services ? or do they ?

Appeared on a couple Amazon posts on here.
Edited by: "AJ92" 15th Nov

Original Poster

AJ921 m ago

Appeared on a couple Amazon posts on here.



I see about 77 TVs

I do believe you'e covered legally for that time period anyway.

I doubt Amazon would contest that by stating your legal rights.

telcoengr1 m ago

I see about 77 TVs


Remember not to sit to close.

Most decent TVs have this anyway, though Amazon doesn't sell most decent TVs.

This is a bit dubious - '.....and satisfying the other eligibility criteria set out below.'

What does that mean? Someone posted a few days ago on a deal about this that it is for Prime Members only even though it is advertised as iif it is for all.

If for Prime Members only what happens if you cancel your PM anytime in the next 5 years?

I was hoping that this would rival JL's 5 year guarantee but it has too mant vague aspects to it IMPO.

Original Poster

Dilithium4 m ago

I do believe you'e covered legally for that time period anyway.I doubt …I do believe you'e covered legally for that time period anyway.I doubt Amazon would contest that by stating your legal rights.



Scope of BreakDown :

Benefits

We cover you against your Product becoming faulty as a result of internal mechanical or
electrical failure. External causes, for example weather are classed as accidental damage
and are excluded. On the rare occasion that the manufacturer or seller of your Product is
not able to honour a breakdown claim for your Product during its guarantee period, we will
consider your claim under this Policy until the Policy end date. You will need to provide
written evidence that your valid claim has been turned down by the manufacturer or seller in
the first instance.
If your Product was purchased for less than £150, or was purchased for £150 or more and,
in our opinion, can’t be repaired economically, we will offer you a choice of:
(a)
a replacement product - of the same or comparable brand, of equivalent
technical specification (as determined by us), where available and sold as new or
Amazon Certified Refurbished, on Amazon via amazon.co.uk on the day of
requesting a settlement, with a value not exceeding the original purchase price of
your Product; or
(b)
an Amazon Gift Card claim code (or similar equivalent alternative selected by
Insurer) to the value of a replacement product (see (a) above). The value of the
gift card will not exceed the original purchase price of your Product.
Whether you select (a) or (b) your Policy will end. For large products (for example heavy
kitchen appliances and large screen TVs), if you choose (a) we will arrange for your broken
Product to be collected when your replacement product is delivered, however if you choose
(b) you become responsible for disposing of your broken Product.
If your Product was purchased for £150 or more, and can be repaired economically, we will
repair* your Product and your Policy will continue. In certain circumstances we may offer to
replace your Product or provide a gift card instead of repairing it and if you choose to take
this replacement or gift card, your Policy will end.
Business use is covered under this Policy providing your Product is used in accordance with
the manufacturer requirements and specifications.
Your Product is covered whilst abroad with a local repair option available. Please see
Section 4 for more details.
* Some manufacturer repairers may choose to replace Your Product with a refurbished
product instead of carrying out a repair. In this scenario, your Policy will continue.

Dilithium5 m ago

I do believe you'e covered legally for that time period anyway.I doubt …I do believe you'e covered legally for that time period anyway.I doubt Amazon would contest that by stating your legal rights.


I bought a warehouse tv over a year and a half ago and contacted customer service as I was having lag watching 4k YouTube vids and they just said send it back for full refund so bought a 4k OLED

It's certainly a welcome move, Amazon (unusually) have been lagging behind some its competitors in this regards for a very long time. Although Richer Sounds trumps them all with their 6 year warranty....

I bought a tv that's on the list... do I just have the cover automatically or do I need to do something?

Original Poster

bellboys1 m ago

It's certainly a welcome move, Amazon (unusually) have been lagging behind …It's certainly a welcome move, Amazon (unusually) have been lagging behind some its competitors in this regards for a very long time. Although Richer Sounds trumps them all with their 6 year warranty....



This is rivaling to JL or Currys as they know Black friday is coming soon !

Original Poster

Snakeyes6462 m ago

I bought a tv that's on the list... do I just have the cover automatically …I bought a tv that's on the list... do I just have the cover automatically or do I need to do something?



I think it is automatically added but worth checking with customer service !

This is only for selected TV's though, not all TV's through Amazon ?

tawse571 h, 19 m ago

This is a bit dubious - '.....and satisfying the other eligibility …This is a bit dubious - '.....and satisfying the other eligibility criteria set out below.'What does that mean? Someone posted a few days ago on a deal about this that it is for Prime Members only even though it is advertised as iif it is for all.If for Prime Members only what happens if you cancel your PM anytime in the next 5 years?I was hoping that this would rival JL's 5 year guarantee but it has too mant vague aspects to it IMPO.


You need to be really, really careful with it. Amazon Protect varies by product.

When I bought my PSVR headset, they offered me Amazon Protect. I asked them a boat load of questions about which parts of the headset was covered before I bought it. They went into grate detail, they spoke to me, in writing about the lenses being covered for accidental damage. Amoung other things.

After I was satisfied, I purchased it. 24 hours later, they e-mailed me to tell me the product I had bought wasn't covered as the insurance only covered consoles. They didn't offer a refund. I contacted customer services, who also refused to refund.

]I eventually found my way through to their team in Ireland, who did refund my money and offered some compensation. But it was quite hellish.

As you can see, this version of protect offers no damage cover at all. Just the same as a normally warrant, but under the same Amazon Protect name.

Original Poster

MSK.5 m ago

You need to be really, really careful with it. Amazon Protect varies by …You need to be really, really careful with it. Amazon Protect varies by product.When I bought my PSVR headset, they offered me Amazon Protect. I asked them a boat load of questions about which parts of the headset was covered before I bought it. They went into grate detail, they spoke to me, in writing about the lenses being covered for accidental damage. Amoung other things.After I was satisfied, I purchased it. 24 hours later, they e-mailed me to tell me the product I had bought wasn't covered as the insurance only covered consoles. They didn't offer a refund. I contacted customer services, who also refused to refund.]I eventually found my way through to their team in Ireland, who did refund my money and offered some compensation. But it was quite hellish.As you can see, this version of protect offers no damage cover at all. Just the same as a normally warrant, but under the same Amazon Protect name.



This is not accidental or theft insurance. It is a breakdown cover as name suggests. This means any mechanical or electrical fault is covered under this policy. Also the best adv is that it covers on top of manufacturer guarantee. If manufacturer doesn't accept the claim then it will be taken care by Amazon. Also they may refund in full which is not usually the case with the manufacturer warranty !

Dilithium1 h, 28 m ago

I do believe you'e covered legally for that time period anyway.I doubt …I do believe you'e covered legally for that time period anyway.I doubt Amazon would contest that by stating your legal rights.


Not correct. Under EU law you may be entitled to 2 years.
Sales of good act is potentially 6 years if you can prove the TV had an inherent design fault from new.

telcoengr19 m ago

This is not accidental or theft insurance. It is a breakdown cover as name …This is not accidental or theft insurance. It is a breakdown cover as name suggests. This means any mechanical or electrical fault is covered under this policy. Also the best adv is that it covers on top of manufacturer guarantee. If manufacturer doesn't accept the claim then it will be taken care by Amazon. Also they may refund in full which is not usually the case with the manufacturer warranty !


Indeed, it is not cover for any other eventuality.

Richer Sounds have a 6 year guarantee on TVs that beats this and their prices are consistently the best. What’s so special?

niknakety9 h, 53 m ago

You should probably make this a little clearer what it is in the …You should probably make this a little clearer what it is in the description- I clicked through curious about when Amazon started selling cars...


And TVs doesn't require an apostrophe. What kind of website is this, exactly?

Dilithium9 h, 29 m ago

I do believe you'e covered legally for that time period anyway.I doubt …I do believe you'e covered legally for that time period anyway.I doubt Amazon would contest that by stating your legal rights.

You're only covered if the TV has an "inherent fault" and after 6 months the onus is on you to prove there's an inherent fault.
That used to be the case, I'm sure someone will correct me if not.

I think you will find that Richer Sounds 6 year guarantee starts from the day you buy the TV whereas Amazon starts there 5 year guarantee after the manufacturers 12 month guarantee ends so in effect both RS and Amazon are offering the same 6 year guarantee as I think same applies to JL,let me know if I have read this wrong cheers Bavis

Dilithium10 h, 22 m ago

I do believe you'e covered legally for that time period anyway.I doubt …I do believe you'e covered legally for that time period anyway.I doubt Amazon would contest that by stating your legal rights.

I had a problem with a Canon printer I barely used after 4 years that I had bought from Amazon. It was completely bricked for no good reason. Canon in the US had to settle /pay out a class action lawsuit for that specific fault and extend warranty and repair.
I had bought it for £130 and it was still being sold on eBay for about £40/50 when working. I went through the legal department, stating the 5/6 year consumer protection rules pointing out the case in the US etc. They only offered £10 cash / £15 credit. Next step was to go through small claims but gave up at that point.

I've returned many products to Amazon that have broken well after what you may consider fair use, or any sort of warranty period. Go on Live chat and those guys will give you the moon. Returned a Hisense TV 3 months after the warranty period for a full refund - they paid for a courier to collect it next day. There's no way they even check some items you return, I've had a refund before I got home from the post office before - as soon as the return label was scanned into the system!

It's good they're making their position and stance on this more official, but it's not something they don't officially do already.

So let me get this straight. We are voting HOT for this just coz the 5 year thing is available on only 77 TVs of which only a few are decent.

And this 5 year has been with multiple retailers that sells TVs for years.

Alright, great but i dont see any reason why this is HOT unless its on all TVs and if it was something great

If you have a Costco card or know someone that does ALL their TVs have a 5 Year Warranty
Plus 3 months 'No quibble' returns.

deany768 m ago

If you have a Costco card or know someone that does ALL their TVs have a 5 …If you have a Costco card or know someone that does ALL their TVs have a 5 Year WarrantyPlus 3 months 'No quibble' returns.


Yes but unfortunately Costco have jumped on brexit bandwagon and prices are not as competative as they used to be.

Chiptivo12 h, 2 m ago

Not correct. Under EU law you may be entitled to 2 years. Sales of good …Not correct. Under EU law you may be entitled to 2 years. Sales of good act is potentially 6 years if you can prove the TV had an inherent design fault from new.


The sales of goods act was replaced by the Consumer rights act 2015 but I think it's more or less similar in that you have up to 6 years to prove a fault was inherent in a product when purchased. The EU 2 year law is superseded by the UK's better Consumer rights act and retailers should adhere to that and not the EU law.

Ultimately it all comes down to how good or bad the supplier is, some are good and some will make your life hellish trying to make a claim.
Edited by: "spannerzone" 16th Nov

mrlaurelshat4 h, 7 m ago

And TVs doesn't require an apostrophe. What kind of website is this, …And TVs doesn't require an apostrophe. What kind of website is this, exactly?


Isn't it grammatically incorrect to start a sentence with And?

Edited by: "spannerzone" 16th Nov

So still worse than john Lewis and richer sounds who've always done 5 years and price match

Choice in TV's these days is so hard

what tvs is it as just looked at the Hisense H495500UK 49inch 4K UHD Smart TV - Black - (2017 Model)but can nt see anything about this

As I understand it, proving something was inherently faulty from manufacture up to 6 years later doesn’t require a scientists, experts or voodoo either. You can say to the judge the product, let’s say it’s a tv, has just been sitting there unmoved or touched (you use the remote) in the corner of a room since purchase, and therefore it is expected that in normal conditions such as this it would be expected to last, unless the manufacture isn’t 100% always up to scratch .

thanks for answer although this is true same retailers do nt always same to see it that way
thanks again

androidavis2 h, 2 m ago

As I understand it, proving something was inherently faulty from …As I understand it, proving something was inherently faulty from manufacture up to 6 years later doesn’t require a scientists, experts or voodoo either. You can say to the judge the product, let’s say it’s a tv, has just been sitting there unmoved or touched (you use the remote) in the corner of a room since purchase, and therefore it is expected that in normal conditions such as this it would be expected to last, unless the manufacture isn’t 100% always up to scratch .


It really isn't that easy. The onus is on the claimant to prove on the balance of probabilities that there was an inherent fault at the date of purchase and the least you'll need is an expert report - at a cost. Even if you succeed in getting one it's likely to be countered by another 'expert' if the case is defended, and the outcome is by no means certain. User misuse is a likely counterclaim.

The guarantees, subject to T&C, get round all that. For my money I'd trust Richer Sounds to play fair - certainly more than the tarnished and downward-heading John Lewis.

Newbold1 h, 6 m ago

It really isn't that easy. The onus is on the claimant to prove on the …It really isn't that easy. The onus is on the claimant to prove on the balance of probabilities that there was an inherent fault at the date of purchase and the least you'll need is an expert report - at a cost. Even if you succeed in getting one it's likely to be countered by another 'expert' if the case is defended, and the outcome is by no means certain. User misuse is a likely counterclaim.The guarantees, subject to T&C, get round all that. For my money I'd trust Richer Sounds to play fair - certainly more than the tarnished and downward-heading John Lewis.


It is also a claim against the retailer, not the manufacturer which also complicates things.

Newbold1 h, 9 m ago

It really isn't that easy. The onus is on the claimant to prove on the …It really isn't that easy. The onus is on the claimant to prove on the balance of probabilities that there was an inherent fault at the date of purchase and the least you'll need is an expert report - at a cost. Even if you succeed in getting one it's likely to be countered by another 'expert' if the case is defended, and the outcome is by no means certain. User misuse is a likely counterclaim.The guarantees, subject to T&C, get round all that. For my money I'd trust Richer Sounds to play fair - certainly more than the tarnished and downward-heading John Lewis.


This is what seems to come up often and puts people off. But if your tv or some item stops working for no reason - ie you didn’t knock it over, drop drink over it etc etc, then your proof or case is that the item hasn’t been damaged and therefore after being able to confirm it was being used normally as intended your assessment is that it was probably a fault with the manufacture of the item not being able to last longer than the number of years you’ve had it. When you say that, and the shops ‘experts’ see there is no evidence of user damage, the judge will agree such things should be manufactured to last at least x number of year (up to 6 in the uk/ 2 in most European countries). I say this because I was in a similar situation and actually wanted to see my case go before a small claims court but the retailer decided to ‘sort things out’ before

androidavis23 m ago

This is what seems to come up often and puts people off. But if your tv or …This is what seems to come up often and puts people off. But if your tv or some item stops working for no reason - ie you didn’t knock it over, drop drink over it etc etc, then your proof or case is that the item hasn’t been damaged and therefore after being able to confirm it was being used normally as intended your assessment is that it was probably a fault with the manufacture of the item not being able to last longer than the number of years you’ve had it. When you say that, and the shops ‘experts’ see there is no evidence of user damage, the judge will agree such things should be manufactured to last at least x number of year (up to 6 in the uk/ 2 in most European countries). I say this because I was in a similar situation and actually wanted to see my case go before a small claims court but the retailer decided to ‘sort things out’ before


It would be nice if it were as simple as that, but it really isn't if it goes to court - even via the small claims online procedure:

which.co.uk/con…urt

Certainly start the process, and the retailer may back off. But many don't, and you do need to provide more than just a statement that you haven't damaged it and it should have lasted more than 4 years, or whatever. The proceedings do not involve an examination of your TV - that's clearly not possible. It will all depend on the evidence put forward, and that will be primarily documentary.

spannerzone11 h, 34 m ago

Isn't it grammatically incorrect to start a sentence with And?


No.
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