Free Asda delivery pass for one month (£40 order)
355°Expired

Free Asda delivery pass for one month (£40 order)

46
Found 9th Feb 2015
I went to place an order with Asda, but delivery prices were crossed out and it indicated I have a delivery pass. I phoned up and they said they are giving complementary passes for a month. So, I booked a Saturday delivery worth £6 and it didn't charge me so long as I ordered £40+ of goods. I guess it applies to everyone - worth a look.

46 Comments

Thanks op

Thanks op. Wondered why mine was free yesterday!

Probably why Tesco has given me a load of money off vouchers this month (in addition to the clubcard statement coupons)

Asda home delivery sucks. They send unsuitable replacements and tell you to take it back before refund. They ignore request for reimbursement for undelivered goods, I would not use them again and just google "asda home delivery complaints" and you'll see I'm not alone. cold

Great deal! Shame I just purchase the monthly delivery pass at the end of January

It's not on my account

Comment

nickyjm

It's not on my account



Nor mine

thanks...applies to my account..

not mine...

Original Poster

rimkag

Asda home delivery sucks. They send unsuitable replacements and tell you … Asda home delivery sucks. They send unsuitable replacements and tell you to take it back before refund. They ignore request for reimbursement for undelivered goods, I would not use them again and just google "asda home delivery complaints" and you'll see I'm not alone. cold



I agree they are not the best, they once substituted my Kitecat cat food for Kit Cats. They can be cheaper for certain things though so I do use them sometimes, Sainsburys other times, and Waitrose other times.

Banned

Not mine

their subs are great, i ordered dental stick chews for my german shepherd, they gave me flossing sticks instead, i said rather you than me to put that in his mouth!! lol

Yep i have nothing but trouble with asda delivery, turn up late, no call to say why, customer service unhelpful, then half your shopping are subs, and short dated items, tesco a little more expensive, no subs, delivered on time, fresher goods, mmmmm which would you choose????

Asda no longer deliver to an upstairs address

Any issue I have had with an Asda delivery has always been sorted out with customer services, usually whatever item was damaged, missing or short dated has been refunded in full.

I expect the delivery and picking quality will depend on the area but the customer service should be consistent as that is all done in one place.

yes I noticed that on my account the other day, but the website drives me crazy so I gave up , quicker going in store and doing the shopping myself by the time I even get 3 items in my online basket.

crumpetman

Any issue I have had with an Asda delivery has always been sorted out … Any issue I have had with an Asda delivery has always been sorted out with customer services, usually whatever item was damaged, missing or short dated has been refunded in full.I expect the delivery and picking quality will depend on the area but the customer service should be consistent as that is all done in one place.


I agree it should but I think they only do what te store tells them and they are unable to think for themselves. Robots

rimkag

Asda home delivery sucks. They send unsuitable replacements and tell you … Asda home delivery sucks. They send unsuitable replacements and tell you to take it back before refund. They ignore request for reimbursement for undelivered goods, I would not use them again and just google "asda home delivery complaints" and you'll see I'm not alone. cold



You need to go to settings and turn off substitute, they never send me replacements in last year and half.

rimkag

Asda home delivery sucks. They send unsuitable replacements and tell you … Asda home delivery sucks. They send unsuitable replacements and tell you to take it back before refund. They ignore request for reimbursement for undelivered goods, I would not use them again and just google "asda home delivery complaints" and you'll see I'm not alone. cold


My experience is the opposite. Replacements are fine.
Requests for refunds are done online, it's quick and easy to request refunds and I've never been asked to return the item to store.
I imagine if you google any company name and the word complaints you'll see that you're not alone in having suffered poor service at some time. Just adding my thoughts to balance out.

shahidemran

You need to go to settings and turn off substitute, they never send me … You need to go to settings and turn off substitute, they never send me replacements in last year and half.



That's exactly what I've done with Asda and Tesco

Don't order from Asda, it means less work for me.

I very rarely have an issue with their delivery. I have had my last 3 deliveries turn up 30 minutes early, the driver is chatty and friendly, even with the new no bags they give me plenty time to unpack in the kitchen and bring the boxes back to them. The subs I have always received have been much better, I look forward to the subs!! Maybe I'm lucky but my local stores have been fab!

You can now instantly request a refund online for any short dates, poor subs, missing items etc. no need to contact customer services, just click on previous orders.

I would agree that they come up short in some areas;

This week we had 6 subs and 9 items unavailable!

I've also had 12 baby yoghurts with a use by date one day after delivery, fresh chicken, use by same night, out of date food and missing items.

They are getting better though...

nickyjm

It's not on my account



Not on mine either

Some Asda stores are good some are bad, if your getting rubbish sub's etc that means your local isn't good so try another supermarket.

if you want something doing right... do it yourself lol stop complaining.

Always good when i order. No complaints infact they even substitue with more expensive items and charge the same as normal item.. i bought bedding at £12 was substitued by different set at £14 i paid £12

I wondered why I had a free delivery pass! Doesn't seem to allow the free delivery over £10 with Direct though??

I used them for quite a while and it was pretty rare that I had a delivery where there wasn't some kind of issue. They were actually fantastic for refunding anything I was unhappy with and always checked to see if I wanted a my substitutes before leaving, but a refund doesn't help when I have to go out to a shop to get what I'm missing, kinda defeats the point.

The substitutes were often quite comedy, my favourite was replacing a ready meal which contained chicken with a whole fresh chicken.

Anyway, obviously heat given for the deal.
Edited by: "Mark43" 9th Feb 2015

I used them once, instead of sunflowers I got pomegranates, and they made me look for all the other substitutions myself amongst a big order.

Ha ha, loving the substitution stories. Keep 'em coming!

MR1123

Don't order from Asda, it means less work for me.

Me too. And who said we don't deliver upstairs? Wish they would tell our store that, instead of me having to carry 16 heavy crates up 3 flights of stairs in one of the dodgiest parts of town!

No free deliveries on my account, just paid £2 for a slot tomorrow evening.

Jealooooous, I pay monthly for a delivery pass, but never been disappointed with ASDA, have been using them weekly for over a year now and any time I've had subs, it's something like.. ASDA cheap corn flakes... and they've given me uge boxes of kellogs for pennies, hahaha.

oh god I'm going to be busy this month then

Last time used Asda home delivery I had 50% substitutions. I wouldn't mind if they were similar. But I got a Fajita replaced with a cottage pie. And a vegetarian cheese pasta replace with a chicken bake
Does any one know if there is a substitute list the packers must use or do they just randomly pick something?

Not for me either.

I had a free pass for January
Had my shopping delivered every Sunday so was worth it,our store delivery drivers are great and never had any probs with time slots or orders/substitutes.

i tried them once in January. ordered about £80 of stuff, only got £30 of stuff. I unticked substitutes on purpose so I didn't get a load of crap I didn't want. the delivery guy then told me they don't deliver upstairs (what is the point of that?) which I didn't believe at first until I googled. there was no clear warning at all about this when I placed the order. it could have been in the small print no-one reads, but nothing clear like all the umpteen other warnings you get. so I was straight on to Tesco as I needed the stuff asda didn't get. they deliver to the fridge door of your kitchen according to the adverts, and they delivered top floor no problem, and no substitutes either. plus the quality of the stuff from Tesco was better in respect of own brand stuff. so this delivery policy of no stairs, which it's competitors are able to offer, must be losing them a lot of custom. I would have probably used asda and Tesco 50/50 with a midweek and weekend shop, but Tesco gets it all now. and it's a £6 per month pass for unlimited deliveries which isn't bad

Definitely a bonus if you are going to order your shopping from asda but I've been with their delivery service and unfortunately wouldn't recommend their service. replacements are bizzare. ..ciabatta bread instead of sub rolls 4 weeks in a row....pull ups for 5 year old replaced with big boys nappies. asked for squirmy cream and got some canned cream....nice
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