Free boiler service for British Gas customers
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Free boiler service for British Gas customers

50
Found 6th Dec
BG are offering a free boiler service for all BG customers through their Rewards scheme, they also have a great deal on Christmas lights and Hive Plug for £20, too! Just log-in to your account and check out the rewards section

Top comments

its a sale ploy..... they will condemn your boiler as soon as looks at it

Good "perk" but if you are with british gas you are more than likely over paying. i just switched using the citizens advice website, its the only one that shows the majority of the market and doesnt filter based on commission like other comparison websites.


energycompare.citizensadvice.org.uk
50 Comments

Good "perk" but if you are with british gas you are more than likely over paying. i just switched using the citizens advice website, its the only one that shows the majority of the market and doesnt filter based on commission like other comparison websites.


energycompare.citizensadvice.org.uk

its a sale ploy..... they will condemn your boiler as soon as looks at it

Be honest. Did you post this, just to get some "Wife" jokes?

Cypermethrin6 m ago

its a sale ploy..... they will condemn your boiler as soon as looks at it


My thoughts exactly. I can't help but think the engineers would be sent with the remit to find a fault.

Cypermethrin15 m ago

its a sale ploy..... they will condemn your boiler as soon as looks at it


Sad but true.

As other have said, they will look for problems or to condemn older boilers. Not that great really

Got to vote it cold as agree that it's not a good idea to let party with the conflicting interests to service the boiler.

Nothing on my rewards. Just says more coming soon.

I did get an email inviting me to upgrade my homecare for free. I assume this is so I forget at renewal and then im stuck on the top priced contarct

Condemned mine saying ventilation to room was no longer good enough. Never touched the boiler itself. Of course refund given when i went daft....

I had my boiler serviced through their rewards...

He switched the water heat up to full, without letting me know... did I jump out of that bath quickly ha..

Why is it getting heat , just because its says free suppose?

Not on my account

Can't say I trust them now my Dad's had Boiler care for a few years and the person who came out to the last fault appears to have siliconed a seal back in so they've condemned it this time. Now gotta wait up to 8 weeks for the complaint to go through. Offered 700 quid off a new one but still want £2300.
Edited by: "DaveG46" 6th Dec

not on my account

Jumped ship after BG decided to put the price up, so its not free for the remaining costumers.Their price rises will cover this so called free service.Shame on you BG.
Rewards scheme should be cheaper prices

Why on earth do people use British Gas? Move supplier and your savings will pay for a new boiler in a few years

for what it's worth you should have an annual service to ensure your boiler remains under warranty

hooray.henry34 m ago

Condemned mine saying ventilation to room was no longer good enough. Never …Condemned mine saying ventilation to room was no longer good enough. Never touched the boiler itself. Of course refund given when i went daft....


That, like all new legislation, shouldnt be applied retrospectively, unless you are changing someting. We would all be changing everything all the time, cables, fuseboards etc. Etc. Con men.

I wouldn’t go near this. They’re looking for business and I bet they would condemn the boiler. Mine is only 5 years old but I bet they would find fault somewhere.

I used to get them to service my boiler and every year was the same story - my ventilation was not good enough as it doesn’t meet their wee pencil measuring thing when infact I have a Louvre door so it more than meets the ventilation requirement as the whole door is ventilated not just a small vent in the door somewhere. Bloody chancers.

They condemned my elderly relative's boiler a few years back ... Left without heating in winter a! We had 2 independent gas engineers attend after ... Both said it was fine .

I've used them for years for boiler servicing and never had any cause for complaint

Ha ha I love to have them around to see my glow worm space saver!

No free boiler service but I did have a card giving me 10% off at Waitrose for a month! Happy Days thank you. That will save a bit on the Turkey order and the New Year sales.

I would usually agree with all the comments around BG being overpriced but I moved to them a couple of weeks ago as they were the cheapest for me (on a online only tariff through uswitch)

When you add in the free hive bits and then this it’s not a bad deal.

This can be exchanged for £79.30 off a homecare plan also by the way, when you try to book it pops up and let’s you know to call them if you want to take home care with the discount.

DaveG461 h, 14 m ago

Can't say I trust them now my Dad's had Boiler care for a few years and …Can't say I trust them now my Dad's had Boiler care for a few years and the person who came out to the last fault appears to have siliconed a seal back in so they've condemned it this time. Now gotta wait up to 8 weeks for the complaint to go through. Offered 700 quid off a new one but still want £2300.

Is it a combi for combi swap? If so, you can get a local installer to do it for £1800 easily. That’s with a decent boiler. BG are ridiculously priced.

I'm perfectly capable of servicing my old boiler myself thank you!!!......oh wait, sorry my bad.

Lol like the advertising of the plug and lights as “usually £128”, even when a plug on its own is £39 on their website, so the xmas lights must have been £89 🙀

davnav1 h, 38 m ago

Jumped ship after BG decided to put the price up, so its not free for the …Jumped ship after BG decided to put the price up, so its not free for the remaining costumers.Their price rises will cover this so called free service.Shame on you BG.Rewards scheme should be cheaper prices


BG doesn't exist anymore, and never did in the sense you're using it.

I've never used their boiler service, but we've been with them for 5 years now and been paying about £600 a year (electricity + gas), fixed price till 2018 July. That's not so bad I suppose.

Been with them for 30 years. Recently moved to another supplier. Est saving £100 a year fixed for 2 yeas

There's no doubt about it, British Gas are a set of robbing ****s, but as with the last time this was posted, you get a lot of rubbish from know it alls.

The engineer receiving the job on their laptop to come do the service will have no way of distinguishing a free service from one for an existing contract customer, so there's no way they'd try and condemn it to try and drum up more business.
That's not to say if you're unlucky and get one of the work shy sales orientated engineers they won't try and condemn it, as they possibly will because they get rewarded for putting boiler leads in.
There are plenty of BG gas engineers who will turn up, do a thorough job of servicing it, and leave you as they found you.

For whoever mentioned ventilation, it's the gas regulations that dictate what's classed as acceptable or not, not British Gas or any other gas company. The gas engineers just have to follow the regulations, regardless of how petty they are. Plus the only way your boiler would have been 'condemned' for ventilation would be if it was an open flued appliance and the ventilation was undersized or non existent.

I suspect there's a lot of Pinocchios in this thread telling tall tales.

I've worked for them, but no longer do, and it really boils my blood when I see complete rubbish posted onto public forums as it's always one sided. Some of us just like to do an honest job and you're tarnishing everyone with the reputation of the bad ones.
Edited by: "leel246" 6th Dec

Like others have said, their engineers are a scam. They condemned my boiler but an independent engineer proved them wrong. 5 years after the boiler is still working perfectly.

Pls get an independent engineer a day second opinion if they say your boiler is condemned.

You will be luck to get an appointment. I took out home care with boiler service in September. First appointment was Tuesday this week which they failed to turn up for. The next appointment they can now do is 2nd of February. All I got for complaining was £30. They are a joke.

leel24639 m ago

There's no doubt about it, British Gas are a set of robbing ****s, but as …There's no doubt about it, British Gas are a set of robbing ****s, but as with the last time this was posted, you get a lot of rubbish from know it alls.The engineer receiving the job on their laptop to come do the service will have no way of distinguishing a free service from one for an existing contract customer, so there's no way they'd try and condemn it to try and drum up more business.That's not to say if you're unlucky and get one of the work shy sales orientated engineers they won't try and condemn it, as they possibly will because they get rewarded for putting boiler leads in.There are plenty of BG gas engineers who will turn up, do a thorough job of servicing it, and leave you as they found you.For whoever mentioned ventilation, it's the gas regulations that dictate what's classed as acceptable or not, not British Gas or any other gas company. The gas engineers just have to follow the regulations, regardless of how petty they are. Plus the only way your boiler would have been 'condemned' for ventilation would be if it was an open flued appliance and the ventilation was undersized or non existent.I suspect there's a lot of Pinocchios in this thread telling tall tales.I've worked for them, but no longer do, and it really boils my blood when I see complete rubbish posted onto public forums as it's always one sided. Some of us just like to do an honest job and you're tarnishing everyone with the reputation of the bad ones.


Looks like your in the minority of 1.

rickj24 m ago

Looks like your in the minority of 1.


Not really.
Granted there's more bad than good, but you're doing a disservice to the good ones by pedalling one sided more often than not tripe.
Thing is, to someone who works in the industry, it's really obvious which comments have a shred of truth in them and which comments are embellished for internet points.

I've never had any issues with BG

Very dodgy. I think I saw the British Gas engineers on “rogue traders” condemning boilers that were ok

aizeewizzy1 h, 58 m ago

Like others have said, their engineers are a scam. They condemned my …Like others have said, their engineers are a scam. They condemned my boiler but an independent engineer proved them wrong. 5 years after the boiler is still working perfectly.



Did they cap the boiler or only attach an at risk notice, an at risk notice is not condemning it is only advising you that a risk was identified and you can keep using it at your own risk. If you don't want to use it with the notified risk it's your choice to pay and have it brought up to current regulations.

People put all this emphasis on a condemned boiler, unless an engineer disconnects the gas appliance from the gas supply then its not condemned.

If the engineer attached an at risk notice, it's still usable but as the notice says, at your own risk. If an engineer can't verify a section of your ventilation or gas pipework (might be hidden or inaccessible, it will be marked as at risk since it can't be 100% marked as safe) better to say it's at risk than safe to use when an engineer can't verify 100% although other tests would mean the engineer is happy enough it doesnt pose an immediate risk otherwise it would be immediately danger and capped ie disconnected from the gas supply.


I mean FFS how many people service their fridge or tumble dryer and in honesty they have more moving parts and more dangerous than a modern boiler.

A service is only a safety check, no oil change or filter change like a car, so what is actually included. It only checks the gas tightness (no leaks) and that it's not fuzzed up with dust inside, maybe removing the heat exchanger to remove sludge or scale and possibly emptying the condensate trap)

If people understand what's involved you understand why it's not such a fkn major priority to have it carried out.

It's a health and safety recommendation not mandatory. Remember that
Edited by: "Kenneth131" 6th Dec
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