Free BT telephone connection charge
183°Expired

Free BT telephone connection charge

40
Found 23rd Apr 2009Made hot 9th Jul 2009
Until 30 June, you can get free BT line installation; this is a massive saving as usually it would set you back £122.50. This applies to new lines, reconnections or even having second lines fitted and isn't dependant on already having a master socket.

However, it involves signing up for an 18 month contract, rather than the usual 12, and you'll need to make at least ten calls per month but these can be inclusive calls if you get a BT package. Either way though, the installation cost should dwarf any call costs.

06/09 Calling Plans - Line Connection Special Offer

This Special Offer is available between 1st April 2009 and 30th June 2009 (inclusive) to eligible residential customers agreeing to an 18 month contract on a new line with the Unlimited Weekend Plan, the Unlimited Evening & Weekend Plan or the Unlimited Anytime Plan.

Customers will not be charged the current standard new line connection price of £122.50Inc. VAT.

Calling Plan monthly charges, including line rental, associated with this offer are:

Unlimited Weekend Plan £11.25* Inc. VAT

Unlimited Evening & Weekend Plan £14.20* Inc. VAT

Unlimited Anytime Plan £17.20* Inc. VAT

* These charges apply if paying by Direct Debit or monthly payment plan and the customer elects for paper-free billing. Otherwise add £1.50per month for payment processing fee levied by BT Payment Services Limited, a BT Group company, plus £1.25(Incl. VAT) without paper-free billing discount.

Discounts will be by bill credit and will be shown on your bill. If you are a Pay&Call customer you will see this credited to your Pay&Call Moneybox account.

Customers must remain on their chosen Calling Plan for 18 months from the date of purchase, and must make at least 30 chargeable or inclusive calls during every three month period, or 10 chargeable calls or inclusive calls per month if you are billed monthly.

If the customer decides to end the contract within the 18 month minimum term, they will incur a single charge of £7.50(on the Unlimited Weekend and Unlimited Evening & Weekend plans) or £8.00(on the Unlimited Anytime plan) for each month left of the minimum term.

Customers taking this offer would be subject to the following conditions:

1. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or inclusive calls per month if you are billed monthly.

2. Customers can only apply for this special offer once in any 18 month period.

3. Customers may upgrade their Calling Plan but they may not downgrade within the minimum term

4. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum term.

5. Customers moving home and retaining an account with BT can take the remaining minimum term of their chosen calling plan with them.

6. At the end of the minimum term customers will continue to pay the standard Calling Plan charges. Customers wishing to move to a new Calling Plan at the end of the minimum term may do so by contacting BT.

7. Customers who are still in term with some other residential offers are excluded from this Special Offer.

8. BT reserves the right to withdraw this Special Offer at any time.

9. All prices are subject to change.

British Telecommunications plc

39 Comments

Needs to be a number import from Virgin

Original Poster

Starr;5011961

Needs to be a number import from Virgin



Doesn't its for a new line, reconnections or second lines

kmaclane;5011989

Doesn't its for a new line, reconnections or second lines



Good if its true, although cant see if its for new provides, they have always been full price

Original Poster

Starr;5012023

Good if its true, although cant see if its for new provides, they have … Good if its true, although cant see if its for new provides, they have always been full price



defenitley is as i moved into a flat on tuesday and don't have a phone connection (i do have the sockets) just no connection and i came across this and its all going ahead i get my line in for free next week, only downside is the 18month contract

The charge isn't applicable to anyone with already an inactive copper pair hooked up to their local cabinet. So anyone ordering ensure you're not tied down to anything you don't want to be like a 18month contract if you already have an inactive line to your house.

schizoboy;5012156

The charge isn't applicable to anyone with already an inactive copper … The charge isn't applicable to anyone with already an inactive copper pair hooked up to their local cabinet. So anyone ordering ensure you're not tied down to anything you don't want to be like a 18month contract if you already have an inactive line to your house.



How would I know if I had an already inactive copper pair hooked up (whatever that means)?

Also I heard that if you sign up with Sky and your line is inactive or disconnected they don't charge you anything to get it going again whereas BT stick you with this huge charge of £122. Does anyone know if that's true as I'm moving in a few weeks and the current owner has Virgin Media but I might want to stick with a traditional line.

Already posted ]here

Fast Eddie;5014064

How would I know if I had an already inactive copper pair hooked up … How would I know if I had an already inactive copper pair hooked up (whatever that means)?Also I heard that if you sign up with Sky and your line is inactive or disconnected they don't charge you anything to get it going again whereas BT stick you with this huge charge of £122. Does anyone know if that's true as I'm moving in a few weeks and the current owner has Virgin Media but I might want to stick with a traditional line.



It's on BTs database (inactive copper pair = dead phone line), connect a phone, hear a dead tone = you have one thus no need for them to lay out new cable from cabinet to ducting to pole to your house.

Fast Eddie;5014064

Also I heard that if you sign up with Sky and your line is inactive or … Also I heard that if you sign up with Sky and your line is inactive or disconnected they don't charge you anything to get it going again whereas BT stick you with this huge charge of £122. Does anyone know if that's true as I'm moving in a few weeks and the current owner has Virgin Media but I might want to stick with a traditional line.




Sky installed my line free of charge a few weeks ago.

I'm not sure if you have to have other services with them as well though :thinking:

I was taking out Sky HD and broadband as well.

Zoe_B;5017207

Sky installed my line free of charge a few weeks ago.I'm not sure if you … Sky installed my line free of charge a few weeks ago.I'm not sure if you have to have other services with them as well though :thinking:I was taking out Sky HD and broadband as well.



Are they charging for Sky Broadband yet if you have SkyTV yet?

Took myself and parents off SkyBB because of that

Bt is carp. Don't go near them. They incur your cost and services and refuse to pay you. They are over priced. and have useless customer service.

dr_aj;5017880

Bt is carp. Don't go near them. They incur your cost and services and … Bt is carp. Don't go near them. They incur your cost and services and refuse to pay you. They are over priced. and have useless customer service.



Compared to the throttling that is Virgin Media?

50% of the nation have no choice but to have a BT/BT Managed line.

Ok, can someone please help me. I am stuck with no choice with a Virgin Media line, but I have a BT socket, however, there is no tone & I have been told I need to pay the £122.50, so am considering this offer. Does anyone know if sky will reconnect for me if I take out some additional services?

honeymonster21;5018444

Ok, can someone please help me. I am stuck with no choice with a Virgin … Ok, can someone please help me. I am stuck with no choice with a Virgin Media line, but I have a BT socket, however, there is no tone & I have been told I need to pay the £122.50, so am considering this offer. Does anyone know if sky will reconnect for me if I take out some additional services?



Do you have to have a Sky Carrier Phone Line?

I ask as you might as well take up this offer.

No dead tone doesn't mean you don't have a line hooked up, if you see the cabling to the pole etc it should be ok and that line should be indicated on the BT Database when you call them to confirm (albeit you'll be passed from piller to post until you find the sales department)

schizoboy;5018489

Do you have to have a Sky Carrier Phone Line?I ask as you might as well … Do you have to have a Sky Carrier Phone Line?I ask as you might as well take up this offer.No dead tone doesn't mean you don't have a line hooked up, if you see the cabling to the pole etc it should be ok and that line should be indicated on the BT Database when you call them to confirm (albeit you'll be passed from piller to post until you find the sales department)



Errr, okay thick question, whats a Sky Carrier Phone Line

At the mo, I've just got a VM phone line & VM Broadband & then to the side is an old defunct BT line, have called BT before & they've said they believe I will be charged the £122.50 reconnection fee, but I'm not sure that CSR know what they was talking about! :whistling: (he says not knowing what you were talking about re Sky Carrier Phone Line!!)

When you order a Sky Phone line, or whatever those tards call it, it's essentially with a BT Managed line with Sky paying BT for carrier services so that all the features and calls on it go through Sky all going via BT Exchange.

Your VM Line is NOT a normal phone line but goes via VM's cabinets etc, it's a completely physically seperate circuit.

If you went through to sales, told them to check, then you should mention this offer and see what they say.

Thank you!

schizoboy;5017223

Are they charging for Sky Broadband yet if you have SkyTV yet?Took myself … Are they charging for Sky Broadband yet if you have SkyTV yet?Took myself and parents off SkyBB because of that



Yeah it's a fiver for the base pack, £10 for mid & £15 for max. You save a fiver if you have Sky Talk.

Did it use to be free then?


schizoboy;5018235

50% of the nation have no choice but to have a BT/BT Managed line.



Exactly. I would've loved to stay with VM but it wasn't available at the house I moved into.

Well they decided to sort it out once I'd signed up with Sky & had everthing installed. Typical! :roll:


honeymonster21;5018444

Ok, can someone please help me. I am stuck with no choice with a Virgin … Ok, can someone please help me. I am stuck with no choice with a Virgin Media line, but I have a BT socket, however, there is no tone & I have been told I need to pay the £122.50, so am considering this offer. Does anyone know if sky will reconnect for me if I take out some additional services?



I moved into a new build house so there was a BT socket but the cable that ran outside wasn't connected to the pole or anything. BT also quoted me £122.50 but Sky did it for free.

It was the same BT Openreach blokes that installed the line as well!

SkyBB 2mb base package free (technically £5 discount across the range) when you had Sky Sub TV ALONE, now they want you on Sky Sub TV + Sky Talk, cheeky of them but not surprising in these times.

My parents were on this on and off for ages (I have two sky firmware netgear routers sitting in the garage), they're old school and only trust BT, so I moved their Broadband to O2 8mb Broadband for £7.32/m, Mum is on O2 contract so their house now has O2BB which I just put them on, £70 quido too

thanks mate#. Just got it ordered there. As with the user above, the line rental is higher than sky's, but when you put it with o2 broadband, its the exact same amount sky would charge for their line rental and £10 a month internet.

Advantage to this, is you are on BT, and its **** easy to change broadband subscribers later on rather than being on sky's service for telephone

hippyharry;5078407

thanks mate#. Just got it ordered there. As with the user above, the line … thanks mate#. Just got it ordered there. As with the user above, the line rental is higher than sky's, but when you put it with o2 broadband, its the exact same amount sky would charge for their line rental and £10 a month internet. Advantage to this, is you are on BT, and its **** easy to change broadband subscribers later on rather than being on sky's service for telephone



Exactamundo.

oooh. 2 and a half months ago. Strange how some topics finally get heat...

this looks interesrting, I am on talktalk for everything (unbundled) - but cant find an easy way to move BB to a better provider - seems I am locked into talktalk even though contract ended ages ago....unless I get a new line, but I dont want to loose my number.....

OP states: Until 30 June

I have a simmilar problem comming up, was going to go with Sky since they dont appear to fek around with torrents like BT does and dont charge for line installation, never thought about being able to change away from them in the future though as I thought it was still a BT line and up to me if I used their broadband or someone elses?

* Now extended to 30th September 2009.

OP please update

is better to go for no contract, no bills landline over you broadband link. Free calls ( over 20 h monthly )to any landline, so many free international destinations and up to 10 numbers (free) without paing a penny you numbers. My landline is free of charge ( no bills ) and I dont pay for outgoing calls to any landline any time ]http//ww….uk. Also I got internetional call free and Italian number in UK fo free.

I just managed to add this to an existing order for a new line - if you've recently ordered a new line but didn't know/thought you couldn't take advantage of this offer, phone BT back (0800 800 150) and say you'd like it adding to your order. They'll extend your contract and apply the discount.

Top find, thanks OP.

I asked about this offer and decided against it, because if you don't make the 30 chargeable calls per quarter (or 10 per month) you are in breach of contract and they'll slap you with the reconnection fee anyway...

seba672;5701128

is better to go for no contract, no bills landline over you broadband … is better to go for no contract, no bills landline over you broadband link. Free calls ( over 20 h monthly )to any landline, so many free international destinations and up to 10 numbers (free) without paing a penny you numbers. My landline is free of charge ( no bills ) and I dont pay for outgoing calls to any landline any time ]http://www.fullphone.co.uk. Also I got internetional call free and Italian number in UK fo free.



What about incoming calls and how much did you pay for the box?

seba672;5701128

is better to go for no contract, no bills landline over you broadband … is better to go for no contract, no bills landline over you broadband link. Free calls ( over 20 h monthly )to any landline, so many free international destinations and up to 10 numbers (free) without paing a penny you numbers. My landline is free of charge ( no bills ) and I dont pay for outgoing calls to any landline any time ]http://www.fullphone.co.uk. Also I got internetional call free and Italian number in UK fo free.



Just how would yo be doing that if you dont have a phone line to get broadband in the first place? Fine if you are on cable an I should have done this at my current address but new one does not have cable

Quick heads up:

Got this offer through the post and read the small print. It basically says if you don't reach the 10 or 30 minimal chargable or inclusive calls (dependent on if your billed monthly or quarterly) then you will be changed a compensation fee of £6.80p/m (£122.50/18).

dr_aj;5017880

Bt is carp. Don't go near them. They incur your cost and services and … Bt is carp. Don't go near them. They incur your cost and services and refuse to pay you. They are over priced. and have useless customer service.




Been with BT for some time now and when I did have a problem the engineer called me on my mobile and left his mobile number for me to call back ahilst trying to correct fault...........He solved the problem quickly.

I am not tied down to having my TV and broadband with BT and I have a twelve month contract, which to be honest, I think is fair.

I think the test of any business is how they deal with yuo when a problem arises and we can all only speak from personal experience, SOMETIMES it is not all about the amount coming out of our banmk account each month :-D

honeymonster21;5018444

Ok, can someone please help me. I am stuck with no choice with a Virgin … Ok, can someone please help me. I am stuck with no choice with a Virgin Media line, but I have a BT socket, however, there is no tone & I have been told I need to pay the £122.50, so am considering this offer. Does anyone know if sky will reconnect for me if I take out some additional services?



if you have a NTE in your property , then its classed as " in situe" there never used to be a charged for re-activitaion as its a simple 5 min job to reconnect you either at the exchange , pole or street cab. If its a brand line , ie never had any cables going to the property then yes you will be liable to the full £122 charge , its a known rule once a property has paid the £122 for a new line once , that property should never have to pay for a new install again ,!!

It appears BT may now be trying to get people tied down into a long contract , or a "tie in" as they like to put it ,

So if you have a NTE ( a bt master socket) in your property you should be re-connected for free , so dont get duped into thinking you have to sign a 18 month contract to avoid a £122 fee !!!

Yet again some brainless idiot has pressed the "Expired" button without reading the posts. Post #27 clearly states this offer is extended until 30th September. Please unexpire.

Could I get sky installed and then cancel it so that way I'll have an active BT line?

siliconbits;5701172

What about incoming calls and how much did you pay for the box?



you will get a standard uk lokal landline number for free, box they starting from 40 pound and end up on 200 but I bought one for 100 pounds with build in WiFi, build in adsl router, build in lan swich and 2 sockets for 2 telephones so I can have 2 different numbers on every phone and they work in the same time no problems

Just signed up for a new line (will get Be/O2 broadband later), which they install in my office rather than the living room where the line used to go (and now has cable). Install date due in 7 days...

Would add heat if this wasn't expired.

-Waistcoat

cool but how do i acutally get this offer ?
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