Unfortunately, this deal is no longer available
Free click and collect today only at House of Fraser + You’ll receive a £5 voucher to spend in store when you collect your parcel
-211° Expired

Free click and collect today only at House of Fraser + You’ll receive a £5 voucher to spend in store when you collect your parcel

33
Posted 25th Dec 2018

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Free click and collect today only at House of Fraser
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Be careful - online orders, no mattter how they are delivered, will only be exchanged/credit note unless you post them back to HoF at your own expense.
houseoffraser.co.uk/cus…nds
Steveyorkie2 h, 44 m ago

Comment deleted


Hold your horses...

"Buy and collect within *5 working days".

However, I can't imagine there being anything of real value in HoF now.

And while on topic, i really hate that policy of paid click and collect! I don't want a blasted £5 voucher to use in store.
Edited by: "OutSpoken" 25th Dec 2018
HoF staff member here. You'd be amazed at the number of people who think I'm personally responsible for the new buy and collect policy. Please be sure of the returns policy before you buy anything, there's nothing we can do about it in store.
Edited by: "ImAlanPartridge" 25th Dec 2018
33 Comments
I doubt they are working today. Just you can order online today?
Steveyorkie2 h, 44 m ago

Comment deleted


Hold your horses...

"Buy and collect within *5 working days".

However, I can't imagine there being anything of real value in HoF now.

And while on topic, i really hate that policy of paid click and collect! I don't want a blasted £5 voucher to use in store.
Edited by: "OutSpoken" 25th Dec 2018
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Steveyorkie25/12/2018 16:13

Comment deleted


I worked on Christmas. It isn't a big deal to everyone you know. Business as usual for some of us Steve
Only today? Has it not been like that for some time now? I still have a £5 voucher i can only spend in store. Useless!
deleted92988325/12/2018 16:22

I worked on Christmas. It isn't a big deal to everyone you know. Business …I worked on Christmas. It isn't a big deal to everyone you know. Business as usual for some of us Steve


I second that. I too just finished work and back home. You cannot ask patients in a hospital or elderly in care homes to look after themselves cause it's Christmas.
Be careful - online orders, no mattter how they are delivered, will only be exchanged/credit note unless you post them back to HoF at your own expense.
houseoffraser.co.uk/cus…nds
Noeldude1 h, 3 m ago

Comment deleted


Good to know that. Anyway no HOF for me. Afterall they were selling loads of crap on black Friday just like sportsdirect. I don't know if it has changed
Wow just like Sports Direct!wait a minute......
HoF staff member here. You'd be amazed at the number of people who think I'm personally responsible for the new buy and collect policy. Please be sure of the returns policy before you buy anything, there's nothing we can do about it in store.
Edited by: "ImAlanPartridge" 25th Dec 2018
Here's my comment the mods saw fit to remove/delete minus the 'offending' (only to a certain mod) word:-

No way, this is well out of order. The poor shopworkers should be having the day off with family or just having the day off on their own.Having to work on Christmas day is ######, it's JUST a shop, not an emergency service.

Merry Christmas 😁😁😁
houseoffraser.co.uk/men/everlast-10-pack-crew-socks/d945497.pd

10 pairs of the finest everlast black socks for £2 on click and collect … £5 on Sports Direct. Have to order into store to collect. Have no idea what the socks are like but that's a lot of socks for your 1p's

45% Cotton, 20% Polypropylene, 2% Elastodiene
Edited by: "danskis" 25th Dec 2018
Thanks for the heads up! Just cancelled an click and collect order that I placed earlier today. Can’t be faced with the hassle and a little alarmed at how difficult they make it to get a full refund! Will be steering clear of HoF in future
ImAlanPartridge25/12/2018 17:18

HoF staff member here. You'd be amazed at the number of people who think …HoF staff member here. You'd be amazed at the number of people who think I'm personally responsible for the new buy and collect policy. Please be sure of the returns policy before you buy anything, there's nothing we can do about it in store.


What's the takeover been like for the staff?
We stopped shopping at HoF when they became Sports Direct in all but name and because friends lost money before the change due to goods not delivered and no refund. I do feel sorry for the staff as most retail is in the doldrums so not easy to change jobs but free c&c and a £5 voucher has no chance of tempting us back.
Steveyorkie32 m ago

Here's my comment the mods saw fit to remove/delete minus the 'offending' …Here's my comment the mods saw fit to remove/delete minus the 'offending' (only to a certain mod) word:


Some prudish modding today alright. I'd a comment deleted for a mildly pejorative comment about Mike Ashley. It's probably the nicest thing that he's been called all year!
Thanks for the warning just also cancelled order... risk not worth taking.
afroylnt25/12/2018 18:13

What's the takeover been like for the staff?


I've worked at HoF for ten years and I've always enjoyed it, although the tools we use to have to provide people with good service are now either going or have already gone. Before we were there to help people, now we are there to put out stock and not much else. I am really dreading going back to work tomorrow as for example last year we could easily ask management to give customers extra leeway regarding returns, exchanges and that sort of thing, now shop floor staff have zero control over that. Under Mike, deviation from policy puts our job at risk in a way that it didn't before and I can't afford to not pay rent because a customer disagrees with a new policy...so please don't be mad at me people! In this retail environment we all as consumers need to be extra sure of policies before we buy anything from anywhere these days. Thanks for asking!
ImAlanPartridge25/12/2018 18:39

I've worked at HoF for ten years and I've always enjoyed it, although the …I've worked at HoF for ten years and I've always enjoyed it, although the tools we use to have to provide people with good service are now either going or have already gone. Before we were there to help people, now we are there to put out stock and not much else. I am really dreading going back to work tomorrow as for example last year we could easily ask management to give customers extra leeway regarding returns, exchanges and that sort of thing, now shop floor staff have zero control over that. Under Mike, deviation from policy puts our job at risk in a way that it didn't before and I can't afford to not pay rent because a customer disagrees with a new policy...so please don't be mad at me people! In this retail environment we all as consumers need to be extra sure of policies before we buy anything from anywhere these days. Thanks for asking!


At least you've still got a job. If Mr Ashley hadn't have purchased the company it might not have survived. I'm not supporting his method of business or the way he treats staff though but perhaps it might be the only way to save the high street?
I never shop in HoF now, can’t risk having to return something. Cold from me because of the returns poli
snooper7525/12/2018 18:45

At least you've still got a job. If Mr Ashley hadn't have purchased the …At least you've still got a job. If Mr Ashley hadn't have purchased the company it might not have survived. I'm not supporting his method of business or the way he treats staff though but perhaps it might be the only way to save the high street?


Shame that can't be said for many of the distributors and concessions that lost a shed load of money and jobs under the pre packaged deal which came with stock worth millions.

I can't hp but think someone would have come in for hof (other than MA

I don't shop with any of his businesses out of principal. In fact debe hams refusal to take his package deal actually lead to a few purchases over the Xmas period.
Each to their own though
danskis3 m ago

Shame that can't be said for many of the distributors and concessions that …Shame that can't be said for many of the distributors and concessions that lost a shed load of money and jobs under the pre packaged deal which came with stock worth millions.I can't hp but think someone would have come in for hof (other than MAI don't shop with any of his businesses out of principal. In fact debe hams refusal to take his package deal actually lead to a few purchases over the Xmas period. Each to their own though


True but lots of jobs saved too, at least they haven't gone the same way as BHS. Suspect Debenhams will go bust soon unless they accept this offer, don't see anyone else wanting to step in :-(
snooper7516 m ago

At least you've still got a job. If Mr Ashley hadn't have purchased the …At least you've still got a job. If Mr Ashley hadn't have purchased the company it might not have survived. I'm not supporting his method of business or the way he treats staff though but perhaps it might be the only way to save the high street?


I don't think Ashley is entirely wrong, some things I agree with, some things I don't. Yes free next day buy and collect was great but as consumers we have come to expect things that are clearly unsustainable for most businesses. Free delivery, free returns, long returns policies and the rest of it. We need to change what we can realistically expect from bricks and mortar retailers. One of Ashley's mistakes is claiming we can be "The Harrods of the high street" whilst simultaneously piling HoF high with the **** people expect from Sports Direct such as Pierre Cardin, Firetrap, Lonsdale etc.
snooper7518 m ago

At least you've still got a job. If Mr Ashley hadn't have purchased the …At least you've still got a job. If Mr Ashley hadn't have purchased the company it might not have survived. I'm not supporting his method of business or the way he treats staff though but perhaps it might be the only way to save the high street?


But its still early days to say he's saving the high street..poor returns policy and using staff just to put out stock doesn't bode well for the future of hof.
ImAlanPartridge25/12/2018 18:39

I've worked at HoF for ten years and I've always enjoyed it, although the …I've worked at HoF for ten years and I've always enjoyed it, although the tools we use to have to provide people with good service are now either going or have already gone. Before we were there to help people, now we are there to put out stock and not much else. I am really dreading going back to work tomorrow as for example last year we could easily ask management to give customers extra leeway regarding returns, exchanges and that sort of thing, now shop floor staff have zero control over that. Under Mike, deviation from policy puts our job at risk in a way that it didn't before and I can't afford to not pay rent because a customer disagrees with a new policy...so please don't be mad at me people! In this retail environment we all as consumers need to be extra sure of policies before we buy anything from anywhere these days. Thanks for asking!


Useful info thanks. Are new staff only taken on under zero hours contracts? Returns policy is going to reduce sales I believe.
Oh he's a hero nicest bloke you'd care to meet the saviour of the High Street probably due a knighthood for his services to retail
afroylnt25/12/2018 19:06

Useful info thanks. Are new staff only taken on under zero hours …Useful info thanks. Are new staff only taken on under zero hours contracts? Returns policy is going to reduce sales I believe.


As I understand it new staff are being taken on for 6/12/18 hours and anything more will be overtime. Current staff are protected from having their contracts changed at the moment but that doesn't last very long. Ultimately I think the plan is to completely rid stores of HoF staff, saving the company millions but leaving only concession staff (who have no interest in HoF as a whole) to remain.
ImAlanPartridge22 m ago

As I understand it new staff are being taken on for 6/12/18 hours and …As I understand it new staff are being taken on for 6/12/18 hours and anything more will be overtime. Current staff are protected from having their contracts changed at the moment but that doesn't last very long. Ultimately I think the plan is to completely rid stores of HoF staff, saving the company millions but leaving only concession staff (who have no interest in HoF as a whole) to remain.


Very disappointing to hear but expected under Ashley.
I used to love and enjoy shopping at hof, but not any more... The new click and collect policy and return in store rules have totally put me off. What a shame.... It used to be a great store..
Stuck with a £15 Sports Direct voucher due to a pair of trousers that were nowhere near the size they should have been. The policy of no refunds under any circumstances means no more purchases at Sports Direct from me after I've found something to use this blooming voucher on. Customer service is the only way high street stores can hope to tempt customers from shopping online but Mike Ashley hasn't realised that.
Han_Skip2 h, 48 m ago

Thanks for the heads up! Just cancelled an click and collect order that I …Thanks for the heads up! Just cancelled an click and collect order that I placed earlier today. Can’t be faced with the hassle and a little alarmed at how difficult they make it to get a full refund! Will be steering clear of HoF in future


How do I cancel an order which I placed today??
goodglare25/12/2018 20:22

I used to love and enjoy shopping at hof, but not any more... The new …I used to love and enjoy shopping at hof, but not any more... The new click and collect policy and return in store rules have totally put me off. What a shame.... It used to be a great store..


Agree. I have abandoned most shops now and im inclined more towards shopping from debenhams though i hated debenhams in the past cause of their ridiculous pricing. HOF has changed but so is debenhams but to the positive side. Their pricing is much better and had very good deals for black Friday and even their normal pricing is reasonable now compared to HOF.
mattclarkie2 h, 16 m ago

Stuck with a £15 Sports Direct voucher due to a pair of trousers that were …Stuck with a £15 Sports Direct voucher due to a pair of trousers that were nowhere near the size they should have been. The policy of no refunds under any circumstances means no more purchases at Sports Direct from me after I've found something to use this blooming voucher on. Customer service is the only way high street stores can hope to tempt customers from shopping online but Mike Ashley hasn't realised that.


Not for the online community, but HOF is still popular with its regular in store customers. They don't know they have gone down with selling stuff like everlast and slazenger. Whoever bought HOF now, he is trying to make use of the name HOF.

@ Retaining staff jobs, what is so rewarding about the retail job anyway?
bb1237 h, 20 m ago

Agree. I have abandoned most shops now and im inclined more towards …Agree. I have abandoned most shops now and im inclined more towards shopping from debenhams though i hated debenhams in the past cause of their ridiculous pricing. HOF has changed but so is debenhams but to the positive side. Their pricing is much better and had very good deals for black Friday and even their normal pricing is reasonable now compared to HOF.


Isn’t Mike Cashley supposedly offering to buy debenhams as well?the high streets are not safe with this man
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