FREE Emergency SMS service to 999 - Requires Registration
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FREE Emergency SMS service to 999 - Requires Registration

Banned 24
Banned
Found 13th Jan 2015
I hope you don't ever have to use this service but it allows you to text 999 (emergency services) if you are unable to call them. You will need to register your phone on the website before. It's good knowing that you can feel safe if you ever have to use 999.

To register using SMS text messages you must:
1. Send the word 'register' in an SMS message to 999
2. You will then receive SMS messages about the service
3, When you have read these SMS messages reply by sending 'yes' in an SMS message to 999
4. You will receive a SMS message telling you that your mobile phone is registered or if there is a problem with your registration

You need to register before you use the free service.

Only use this service when:
- Life is at risk;
- Crime/trouble is happening now;
- Someone is injured or threatened;
- Person committing crime is near;
- There is a fire or people trapped;
- You need an ambulance urgently;
- Someone is in trouble, or missing, at sea,
- Someone is in trouble on the cliffs or on the shoreline

24 Comments

emergency*

Its DEFINATELY 'different', I give it that .....

But MOST important/necessary still?.

Thanx for this OP. :-)

Heat. :-)

Probably worthwhile pointing out their terms and conditions too..

You must register your mobile phone number before you can use The Service. SMS messages from unregistered phone numbers will be replied to with details of how to register. The message will not be passed on to the emergency services and no further action will be taken.

• The Service uses the standard SMS system provided by the mobile communication providers which does not guarantee delivery of SMS messages. Until you get a reply to your emergency message you should try to use other ways to contact the emergency services such as using a textphone to dial 18000 or asking a neighbour, friend or passer-by to dial 999.
• The Service is limited to mobile phones connected to UK mobile networks that support The Service. An SMS message sent from outside the UK may not be delivered to The Service, and if delivered the message will be rejected.
• The Service is not designed to replace the 999 or 18000 services, if you can use either of these services then you should use them in an emergency situation.
• This service is primarily provided for people who are deaf, hard of hearing or speech impaired.
• SMS messages to The Service are free, however your phone might need to be in credit. Please check with your mobile communications provider to confirm this.
• You will need to register for The Service again if you change your mobile phone number. If you change your mobile communications provider please register again even if you do not change your phone number.
• Messages sent to The Service will be given the same priority as 999 emergency calls. As with the standard 999 emergency calls if you misuse The Service action may be taken against you, this will include, but not be limited to, your mobile number being barred from The Service.
• In order to take part in this trial you agree to provide feedback about The Service, any problems you have when using The Service, and for the message details to be used to improve The Service and the training the call handlers.

I have always wondered about this type of service as this is the sort I would want in order to not attract any attention as calling may put myself and/or others at risk

Thanks for bringing this to my attention op

From a call handler perspective, please make sure you give a decent and proper address on the first text message, as well as a reason for the text e.g. Fire 5 Smith Street Bolton BL1 1XX wheelie bins on fire... we can then at least get help on the way while we ask more questions as these text calls take a while to deal with.

Thanks for sharing!

Original Poster Banned

no_regretz

I have always wondered about this type of service as this is the sort I … I have always wondered about this type of service as this is the sort I would want in order to not attract any attention as calling may put myself and/or others at risk Thanks for bringing this to my attention op


Agree, say you can't actually use your phone to talk or it's the safer option.

Dave

Until you get a reply to your emergency message you should try to use … Until you get a reply to your emergency message you should try to use other ways to contact the emergency services



Hopefully the reply is screened by an Operator, an automated acknowledgement text or call could be asking for trouble if the service is used in 'discreet' circumstances.

Haha! That picture of the cop in the car.

great idea.registered !!

What a brilliant idea!

I assumed you could text 999 anyway (without registering) - this is quite bizarre, you've got an emergency (where you can't make a call), you text this, and it gets ignored (albeit you get a text asking you to register - not what you need in an emergency).

Must have done this in the past. just tried to register,told I already have!

Registered anyone know if the texts to 999 are free or charged?

I remember calling 999 some years ago and got an automated message: for fire service press 1, for police emergency press 2... I would have died if someone was going to murder me by the time I figured out what to press

Original Poster Banned

Comment

universe1992

Registered anyone know if the texts to 999 are free or charged?



They are free but you may need some kind of credit in the first place to send the text. Some networks may charge for this.

dr_joolz

I remember calling 999 some years ago and got an automated message: for … I remember calling 999 some years ago and got an automated message: for fire service press 1, for police emergency press 2... I would have died if someone was going to murder me by the time I figured out what to press


dr_joolz

I remember calling 999 some years ago and got an automated message: for … I remember calling 999 some years ago and got an automated message: for fire service press 1, for police emergency press 2... I would have died if someone was going to murder me by the time I figured out what to press



999 services do not use automated machines like that. They haven't ever since the 999 service began! They are answered by BT in locations like Nottingham, Blackburn, Newport etc. and they have to stay on the line with the caller until the call is answered by the Fire Police or Ambulance control room. The reason for this is that if circumstances change the call can be escalated to a priority supervisor's phone if the 999 calltaker believes an immediate response is needed and the normal lines are busy. The only time a message is permitted to be played is if the control rooms are busy and even then it's a direct instruction to stay on the line and they will be answered as soon as possible. The 999 operator will stay on the line with the caller and wait for us to answer. Always has been this way.

LaTerciaReal

I assumed you could text 999 anyway (without registering) - this is quite … I assumed you could text 999 anyway (without registering) - this is quite bizarre, you've got an emergency (where you can't make a call), you text this, and it gets ignored (albeit you get a text asking you to register - not what you need in an emergency).



I completely understand if you don't want to say but how old are you and what nationality are you?

Waiting to read in papers how many people call 999 when their registered phone is stolen

LaTerciaReal

I assumed you could text 999 anyway (without registering) - this is quite … I assumed you could text 999 anyway (without registering) - this is quite bizarre, you've got an emergency (where you can't make a call), you text this, and it gets ignored (albeit you get a text asking you to register - not what you need in an emergency).



In response to this - you would receive an instant response advising to register. This is so the service isn't abused I believe. Plus, if you have time to hammer out a text is responding with one further word really that traumatic?

In all seriousness there is no legal obligation for BT to provide this service. There are facilities in place for disabled people to contact us in an emergency and always have been. Text 999 is a 'nice-to-have' and works extremely well.

I think It's worth registering

This is just going to result in more calls/texts which aren't real emergencies as all the dependent sheep that couldn't live a day without their government will start thinking it's ok to just send a quick text because someone is calling them names on NSAbook

Mmmmm have to think about this lol
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