Free extra help travelling by train with Passenger Assist @ National Rail
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Free extra help travelling by train with Passenger Assist @ National Rail

24
Found 7th Oct
Not new but was reminded the other day what a useful service train passenger assist is, so worth a share in case it may benefit someone. You dont have to be disabled to use the service e.g. you might just have limited mobility and need a bit of help getting on/off the train.


Helping you with your journey

You can book to get help at any station for any train journey.

The train company can organise for someone to:

• meet you at the entrance or meeting point and accompany you to your train
• provide a ramp on and off your train if you need one
• meet you from your train and take you to your next train or the exit
• carry your bag (up to three items of luggage)

Train operating companies require at least 24 hours' notice in order to arrange assistance, so need to contact them directly. More details on the National Rail website.

Top comments

Rastafari10 m ago

All these non-deals on a deals website are getting boring. It’s not a p …All these non-deals on a deals website are getting boring. It’s not a public information service.

Lemons are only 79p a kilo in Lidl this week if you need something to suck on, or Morrison have some cheap humbugs!
There's a couple of deals just for you.

Rastafari7 m ago

All these non-deals on a deals website are getting boring. It’s not a p …All these non-deals on a deals website are getting boring. It’s not a public information service.


I know where you're coming from, but sometimes it's about spreading the good news. Not everyone knows what's available or what they're entitled to. So I'm for heat.

Brilliant service! Can't fault it what so ever. They have help my disabled farther many a time. Deal or not have some heat
24 Comments

Brilliant service! Can't fault it what so ever. They have help my disabled farther many a time. Deal or not have some heat

Good information, thanks for bringing it up.

All these non-deals on a deals website are getting boring. It’s not a public information service.

Rastafari7 m ago

All these non-deals on a deals website are getting boring. It’s not a p …All these non-deals on a deals website are getting boring. It’s not a public information service.


I know where you're coming from, but sometimes it's about spreading the good news. Not everyone knows what's available or what they're entitled to. So I'm for heat.

Useful info, haven't needed this service yet but one day I might, have some heat.

Rastafari10 m ago

All these non-deals on a deals website are getting boring. It’s not a p …All these non-deals on a deals website are getting boring. It’s not a public information service.

Lemons are only 79p a kilo in Lidl this week if you need something to suck on, or Morrison have some cheap humbugs!
There's a couple of deals just for you.

Rastafari26 m ago

All these non-deals on a deals website are getting boring. It’s not a p …All these non-deals on a deals website are getting boring. It’s not a public information service.



agreed. its been ridiculous for a long time, but since the definition of "deal" has been relaxed even more, then this has got out of hand.

So, it's what used to known as a Porter. They used to meet every train.

I've 'used' this several times in the past and found it very hit and miss whether they actually 'turn up to help'. Now I am able to walk a few steps, I no longer use them, I step on and off the train and my help pushes me in the wheelchair to where I need to go

Very good to know’ heat from me

Hopefully all the staff that open doors keeping us 'safe' get fired asap.
Edited by: "Al7777" 7th Oct

Useful info. Thanks for sharing.

Cold. Not a deal

Nice when it works... And someone is there to help as planned!

Just have a plan b though if no one turns up.

Not bad this one. :-)

This service is very good. My elderly mum uses it when she travels by train and says it is just like the days of her youth when all stations had porters to help.

A contrast to the shambolic arrangements for carrying bikes which mean that guards often try to deny access even when bookings have been made with the tickets to prove it.

Rastafari5 h, 40 m ago

All these non-deals on a deals website are getting boring. It’s not a p …All these non-deals on a deals website are getting boring. It’s not a public information service.

Freebie add on service for those who need it. Some people don't offer such services, never mind offering it free

Great when it works, but leaves some people with the most profound physical disabilities in deep xxxx when it doesn't. If you can't walk a step and can't speak intelligibly then you can find yourself stuck on a train heading to an unknown end destination when they mess up. Those providing this service don't get that it has to work pretty much 100% of the time or it's next to useless for such people, and that not everyone has a carer! If you haven't guessed, this is not just hypothetical.

I know this was posted by the OP with the very best of intentions, but for those that absolutely need this service this is known for being unusually unreliable when compared to other accessibility services for other things. Voted for. Soz.

The lift never seems to be working at my local station and its stairs only, not a ramp in sight. Perhaps when my mother in law visits we'll get some help getting her up the stairs. (Just not telling her there's a more accessible station 3.5 miles down the track or she might come too often)
Edited by: "gazdoubleu" 7th Oct

Thanks for posting. If it doesn't help you, most people know an older or disabled person and can pass on the info. Everyone is one accident or illness away from needing this kind of assistance.

Op this is a nice piece of information i never knew you could book for help sometimes when you get off of a train you need a bit of help if you are disabled.
Have some Heat

Rastafari7th Oct

All these non-deals on a deals website are getting boring. It’s not a p …All these non-deals on a deals website are getting boring. It’s not a public information service.


If you don't like the look of a "deal" - then don't waste your time opening it up and commenting. Simple! Comments like yours are boring

Dyslexic_Dog7th Oct

Lemons are only 79p a kilo in Lidl this week if you need something to suck …Lemons are only 79p a kilo in Lidl this week if you need something to suck on, or Morrison have some cheap humbugs!There's a couple of deals just for you.


When Lif... Lidl gives you lemons, make lemonade, but first use passenger assist to get all those lemons to the train.
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