Unfortunately, this deal is no longer available

Free National Express coach travel for Ukrainian arrivals into the UK @ National Express

Posted 21st Mar 2022

This deal is expired. Here are some options that might interest you:

Just noticed this on the National Express website, hopefully it'll be of use to someone

From the website:

We're offering free travel for Ukrainian arrivals who arrive in the UK to travel to a destination of their choice.

Free travel can be arranged from a UK arrival point to another location currently served on the National Express network. Individuals are encouraged to contact us in advance to guarantee their journey but we will also accept turn up and go travel (subject to availability).

Individuals will have 48 hours to make their onward journey from arrival into the country.


To book your travel please follow these steps...

Step 1
Use the journey planner above to search for your preferred journey.

Fill in the "travel from" and "travel to" fields, select the date of your journey and the number of passengers, and then select the "Find my journey" button to see what services are available.

Step 2
Come back to this webpage and fill in the form below with your information and preferred journey details.

Please note, you will be requested to demonstrate eligibility for free travel by providing a copy of the following documents for each passenger:

  • Travel itinerary, such as a boarding pass or ferry ticket
  • A copy of a Ukrainian passport

Step 3
After submitting the form, you will receive an email from us, asking you to reply back with one of the example documents in Step 2. Once these are verified we’ll send a ticket for travel to your email address within 1 hour. Please note that our customer service team opening hours are 09.00 - 17.00, 7 days a week.

If you are at a National Express departure point and are about to board a coach service you can speak to a member of our team on site, if they are available, or call our customer service team on 03717 81 81 01. (calls charged at local rate)

  • Free travel applies to single one-way travel (including airports)
  • Individuals will have 48 hours to make their onward journey from arrival into the country
  • A reservation for free travel is permitted on the presentation of
    • Travel itinerary, such as a boarding pass or ferry ticket.
    • A copy of a Ukrainian passport
  • This offer can change or be removed at any time
  • Available on all National Express Coach services, subject to availability
  • No booking fees apply
  • Standard luggage allowance is included per customer
  • Customers who have not contacted National Express Customer Services in advance of travel may be subject to delay where seat availability is limited
  • All tickets are issued and all passengers are carried subject to National Express' General Conditions of Carriage, available online and at all National Express outlets
  • Issued by National Express, National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD
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