Free RAC Breakdown Cover (Roadside, Recovery, at home and keys) for NHS workers and front line workers @ Hastings Direct
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Free RAC Breakdown Cover (Roadside, Recovery, at home and keys) for NHS workers and front line workers @ Hastings Direct

62
Expires on 01/07/2020Posted 2nd AprEdited by:"sammy125"
Just got an email from them advising that due to my occupation they have given me complementary RAC cover for Roadside, Recovery and At Home. Also includes Keys according to the document.

Screenshots below

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Community Updates
Community support
NHS and frontline health care workers

I’m an NHS or frontline health care worker. How can I contact you urgently?
To support you and the important work you're doing, we're asking other customers not to call in so you can get through to us. However, you may find it quicker to use our online services. If you're a car customer and want to make changes to your policy the quickest way to do this is in MyAccount or the app. For other queries, use our online form – making sure to select NHS or frontline care worker when prompted. You can also start a webchat – if you tell us straight away that you're an NHS or frontline health care worker we'll help you as quickly as we can.


What are you doing to help NHS and frontline health care workers?
We want to do as much as we can to support you during this challenging time. To say thank you for the incredible job you're doing, we've made some temporary improvements to help keep you safe on the roads. With immediate effect, you have:

  • Complimentary RAC Roadside, Recovery & At Home breakdown cover
  • Priority customer service to make changes or updates to your policy or to report a claim
  • If you have an accident, a free courtesy car and prioritised repairs to your vehicle

How will my breakdown cover work?
The cover will run from 1st April until 30th June 2020 and is for roadside assistance, recovery from home and away from home.

During this time, if you or a named driver who qualify as an NHS or frontline health care worker break down and the vehicle can't be driven (including for misfueling reasons), all you need to do is call the RAC on 0333 321 9818. Make sure to tell them you're one of our customers and you are a frontline worker. Then show them your NHS or equivalent staff badge when they turn up.


If I have an accident how will you deal with my claim?
If you have an accident, you'll be given a free courtesy car and your vehicle repairs will be prioritised within our repair network

If you already have a claim in progress, we'll be asking our repairers to prioritise your vehicle (where availability of parts allows). If your claim's being settled on a total loss basis, we'll extend the length of time you can keep the courtesy car for, to keep you mobile until we've paid your claim.

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Top comments
King_of_Kings02/04/2020 22:16

I think to utilise it, you must have NHS staff number. I also think it’s o …I think to utilise it, you must have NHS staff number. I also think it’s only for this period of covid 19.


Yeah, says to 30th June, because if there isn’t Covid about outer NHS are useless and just sit around all day doing nowt (yeah right!).

All these nice gestures are a bit empty, a bit like the “appreciation clapping”, it shouldn’t take something like this to make people appreciate the hard work NHS staff have been doing since 1948.

When this is all over, the admiration will fade and once again it will be “bloody NHS, can never get an appointment” and “hey, you want to sue your NHS formaking you better?”. Short memories
They should extend this to all key workers
I just had this email. Im a pharmacy technician. You state your occupation when you fill in the insurance quote form, its standard procedure. They havent shared my information with anyone as they sent me the email. So as far as i can see theres no GDPR breach
Aiadi02/04/2020 22:32

I think GDPR rules are suspended due to COVID-19 situation anyway.


Nonsense.
62 Comments
Might log in quick and amend my occupation
Is this for or only for existing customers?
King_of_Kings02/04/2020 22:13

Is this for or only for existing customers?


I'm not sure, could be. Only info I have is from the email I got.
King_of_Kings02/04/2020 22:13

Is this for or only for existing customers?


I wouldn’t have thought so, I’d hope not, but it’s very much open to abuse..
Timschoice02/04/2020 22:14

I wouldn’t have thought so, I’d hope not, but it’s very much open to abuse …I wouldn’t have thought so, I’d hope not, but it’s very much open to abuse..


I think to utilise it, you must have NHS staff number. I also think it’s only for this period of covid 19.
Do people from the NHS need to be with Hastings Direct for this?
King_of_Kings02/04/2020 22:16

I think to utilise it, you must have NHS staff number. I also think it’s o …I think to utilise it, you must have NHS staff number. I also think it’s only for this period of covid 19.


I wondered how they’d do it, it says “our records show that you work for the NHS”, so I assumed it’s taken from your initial details? Can they verify the number with the NHS? Isn’t that a breach of GDPR?
King_of_Kings02/04/2020 22:16

I think to utilise it, you must have NHS staff number. I also think it’s o …I think to utilise it, you must have NHS staff number. I also think it’s only for this period of covid 19.


Just have to show your ID badge.
Logistics196802/04/2020 22:17

Do people from the NHS need to be with Hastings Direct for this?


Well, it's an offer for Hastings Customers...
Timschoice02/04/2020 22:19

I wondered how they’d do it, it says “our records show that you work for th …I wondered how they’d do it, it says “our records show that you work for the NHS”, so I assumed it’s taken from your initial details? Can they verify the number with the NHS? Isn’t that a breach of GDPR?


No it isn't, in the Terms and Conds you accepted profling
Edited by: "Solac" 2nd Apr
King_of_Kings02/04/2020 22:16

I think to utilise it, you must have NHS staff number. I also think it’s o …I think to utilise it, you must have NHS staff number. I also think it’s only for this period of covid 19.


Yeah, says to 30th June, because if there isn’t Covid about outer NHS are useless and just sit around all day doing nowt (yeah right!).

All these nice gestures are a bit empty, a bit like the “appreciation clapping”, it shouldn’t take something like this to make people appreciate the hard work NHS staff have been doing since 1948.

When this is all over, the admiration will fade and once again it will be “bloody NHS, can never get an appointment” and “hey, you want to sue your NHS formaking you better?”. Short memories
Timschoice02/04/2020 22:19

I wondered how they’d do it, it says “our records show that you work for th …I wondered how they’d do it, it says “our records show that you work for the NHS”, so I assumed it’s taken from your initial details? Can they verify the number with the NHS? Isn’t that a breach of GDPR?


You tell them your occupation when you get a quote. It's part of the process, as your occupation is linked to your risk of an accident.

All they're doing is giving everyone who qualifies some free cover.
Solac02/04/2020 22:24

No it isn't, in the Terms and Conds you accepted profling


What isn’t? The unauthorised transfer of personal info between two entities? I thought it was, unless they have ticked something to agree it?
sammy12502/04/2020 22:26

You tell them your occupation when you get a quote. It's part of the …You tell them your occupation when you get a quote. It's part of the process, as your occupation is linked to your risk of an accident.All they're doing is giving everyone who qualifies some free cover.


So what I said originally then....
Timschoice02/04/2020 22:19

I wondered how they’d do it, it says “our records show that you work for th …I wondered how they’d do it, it says “our records show that you work for the NHS”, so I assumed it’s taken from your initial details? Can they verify the number with the NHS? Isn’t that a breach of GDPR?


I think GDPR rules are suspended due to COVID-19 situation anyway.
Aiadi02/04/2020 22:32

I think GDPR rules are suspended due to COVID-19 situation anyway.


Nonsense.
This and the AA kind gesture of free breakdown cover fantastic to the brave selfless people at the front line of the NHS. I suppose Green flag will be doing this soon too.
Copied the AA offer
Aiadi02/04/2020 22:36

It is not as I work with these rules on daily basis.


So do I....
Aiadi02/04/2020 22:36

It is not as I work with these rules on daily basis.


"I think" is not facts.

The EU have warned that GDPR rules still apply even during the crisis, and the ICO have said that you still need to comply, but won't take regulatory action if people have to wait longer for information (i.e. FOI requests).
They should extend this to all key workers
I just had this email. Im a pharmacy technician. You state your occupation when you fill in the insurance quote form, its standard procedure. They havent shared my information with anyone as they sent me the email. So as far as i can see theres no GDPR breach
Well done
sammy12502/04/2020 22:42

"I think" is not facts.The EU have warned that GDPR rules still apply even …"I think" is not facts.The EU have warned that GDPR rules still apply even during the crisis, and the ICO have said that you still need to comply, but won't take regulatory action if people have to wait longer for information (i.e. FOI requests).


I know for a fact that the type of data that I work with and which were under strict rules of GDPR are no longer. The reason I said "I think" is that I wasn't sure if the totality of the GDPR rules are suspended as the type of stuff I work with is extremely sensitive and I would have thought would be some of the last things that these restrictions can be removed from.
Timschoice02/04/2020 22:26

What isn’t? The unauthorised transfer of personal info between two e …What isn’t? The unauthorised transfer of personal info between two entities? I thought it was, unless they have ticked something to agree it?


They get around it by using those price comparison checkers... That's the trick to "sharing data" and not have you fully aware of what's fully going on!
polarbaba02/04/2020 23:39

They get around it by using those price comparison checkers... That's the …They get around it by using those price comparison checkers... That's the trick to "sharing data" and not have you fully aware of what's fully going on!


Ain’t that the truth!
Natasha_Ramsamy02/04/2020 22:51

I just had this email. Im a pharmacy technician. You state your occupation …I just had this email. Im a pharmacy technician. You state your occupation when you fill in the insurance quote form, its standard procedure. They havent shared my information with anyone as they sent me the email. So as far as i can see theres no GDPR breach


I did say that originally.... it’s the most common sense approach BUT open to abuse, which was my original point way back when
Had a email from them telling me this. Good of them to do this. As a nhs keyworker I am grateful for this... but hoping I don’t need to use it
I received an email from them informing me I've been automatically enrolled onto this due to having my place of work as NHS. Very impressed due not having to enrol manually and I didn't even know they were offering this!
Can’t wait for the jealous comments to come in
Timschoice02/04/2020 22:40

So do I....



then you’d know they can do so under legitimate interest
thecoolguy03/04/2020 07:49

then you’d know they can do so under legitimate interest


Legitimate interest is open to interpretation and is very vague. I personally wouldn’t think that this would pass the necessity test?
Just be aware not to replace battery with RAC Patrol.

This is what I asked RAC to do to resolve my issue: Compensation equivalent to the battery replacement they should provided under warranty

This is how they responded: The battery guarantee does not cover the following: - Failure by normal wear and tear. - Accidental damage or negligent or improper use. - Caused by an electrical or mechanical fault with your vehicle. - Part/battery transferred to another vehicle. A battery voltage reading below 11.9 is considered to be a fault on the vehicle as opposed to one with the battery Therefore, under the points 'Accidental damage or negligent or improper use' and 'Caused by an electrical or mechanical fault with your vehicle', RAC would not be able to replace the battery under the warranty. Although I understand this isn't the response you hoped for, I'm afraid I must emphasise that this is our final decision in the matter
Heat added
Word of warning about these clown, they wrote to me last year saying my premium was doubling (mid term) in price and to pay them the same amount again (there and then) , all because the car id owned for 6y, i put down id bought it 1 day before i actually did, they then said its because i wouldn't be used to the car, told then to shove it and cancelled there and then, back to esure,
Edited by: "jaddy" 3rd Apr
Aviva are doing this free RAC too for NHS
But, what is you are a NHS staff who has already taken breakdown cover for the year and paid for it ? lol
Very nice
Is anyone with this insurance company Hastings direct are they any good
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