Free replacement PSP or PS3 for your broken or faulty one?
633°Expired

Free replacement PSP or PS3 for your broken or faulty one?

304
Found 24th Jan 2008Local
Apparently Sony are running an exchange program for faulty PSP and PS3s. Even if it's out of warranty [Edit: May not work if they ask and you remember buying it more than a year ago....], as long as the warranty sticker is intact (you haven't opened the case to fiddle with the insides) and you've got the battery and charger then they'll send out a refurbished one via parcelforce and pick up your dud one to take back. This is all free of charge (less the phone call). It's said this even covers broken screens.
I noticed this while surfing eBay and noticed lots of people selling this info for anywhere between a couple of quid and twenty. After digging around a bit I found this handy info from a concerned eBay member..... reviews.ebay.co.uk/PSP…687
Sony's number for this is 08705 998877, or try the cheaper geographic number 01923 653598.
Community Updates

Groups

304 Comments
Absolutely Brilliant Customer Service !!!
Cheers Markbloke, Great Post.
Sorted Everything In 10mins, Recon Coming On Monday, Well Chuffed!
I can verify this is not a scam it does work and for what more ---information is power why shouldn't someone sell the information on it - saves hours of arguing wherever or not it is possible -- it is possible they will replace any uk model like for like does not matter what the problem is and i think you will find the only scam is sony and there highly priced games causing parent to spend fortunes trying to keep the kids upto date with there mates
hope this answers all your questions
So I could do this in theory:

1) Buy faulty PS3 from Ebay etc with all the cables included.

2) Call up Sony and say it wont work etc and I lost my receipt.

3) State I brought it within the last year and even if its old (serial number wise) just say the shop was clearing old stock hence it is an old serial number.

Then I should receive my refurbished PS3 and exchange it for the broken PS3.

Has anyone does this yet?
manzi;1843298

So I could do this in theory:1) Buy faulty PS3 from Ebay etc with all the … So I could do this in theory:1) Buy faulty PS3 from Ebay etc with all the cables included.2) Call up Sony and say it wont work etc and I lost my receipt.3) State I brought it within the last year and even if its old (serial number wise) just say the shop was clearing old stock hence it is an old serial number.Then I should receive my refurbished PS3 and exchange it for the broken PS3.Has anyone does this yet?



i would love to get a ps3 for cheaper. would be ace if this worked but cant see it happening.
manzi;1843298

So I could do this in theory:1) Buy faulty PS3 from Ebay etc with all the … So I could do this in theory:1) Buy faulty PS3 from Ebay etc with all the cables included.2) Call up Sony and say it wont work etc and I lost my receipt.3) State I brought it within the last year and even if its old (serial number wise) just say the shop was clearing old stock hence it is an old serial number.Then I should receive my refurbished PS3 and exchange it for the broken PS3.Has anyone does this yet?



They would probably then ask for a receipt.
t0mm;1844123

They would probably then ask for a receipt.



Others in this thread didnt have a receipt but Sony still replaced their broken PSP's. I guess if anyone was ever thinking about doing this then just call up before and ask if they will replace it without a receipt.
manzi;1844148

Others in this thread didnt have a receipt but Sony still replaced their … Others in this thread didnt have a receipt but Sony still replaced their broken PSP's. I guess if anyone was ever thinking about doing this then just call up before and ask if they will replace it without a receipt.



even if you were to buy a faulty ps3 it would be £150+ probably so not really much point.
I reckon £150+ is a good price considering the cheapest price so far is £250 so its £100 less for a refurbished PS3 which is a good price comapred to second hand PS3's being sold at CEX and Gamestation for around £250 with 1 game.
Just tried this with my sons PSP which is over a year old, as already mentioned, quick phone call, took all the details, replacement will be delivered tomorrow. Absolutely fantastic service, my son is thrilled. Many thanks to markbloke you have saved me a fortune heat and rep left.
im gettin my new psp tomoro cheers pals
whens your psp coming k.inglis
surjiop;1938330

whens your psp coming k.inglis



Had a slight hic up, phoned on the 8th they said they would deliver on the 9th, waited in all day (they can deliver up to 6pm) unfortunately no sign of a new psp. I did worry a bit but I gave them a ring the next day, they were very apologetic, they did not know what had happend but their system had not put the delivery through. No problem however, new delivery arranged and hey presto shiny new PSP received the following morning.

I did feel rather guilty though even after I found out that the fault on my sons psp is well known (game wouldnt load). My son wasnt very careful with his psp and it was in quite a state, scratches etc. but the replacement looks brand new and my son is really thrilled.
All I can say is well done to sony :thumbsup: for their excellent service.
Has anyone tried this with a PS2? Seems strange people have only quoted the PSP and PS3.
what have the faults been that people have been calling up about?
will this work wit my old ps2? that has "disc read error"?
My sons PSP refused to load a game it just had the little circle thing going around and around continuously in the corner. Don't know if this helps. Haven't heard of anyone trying with the PS2 as yet.
I tried with the PS2 this morning, it has a faulty power connector, I told them I bought it last August and after some umming and ahhhhing they told me that I needed to provide a receipt and they would replace it free of charge, so if anyone has a spare PS2 receipt it would be nice if you could scan it and email it to me as all they need is a fax of it, I would just print off the scan and fax it to them.

Obviously one from last summer would be a bonus, but I am willing to try any if push comes to shove. £5 bank transfer in it for a completed result.
Craig David, just give them a call mate. Disk error may be treated in a different manner to my fault. Just tell them you bought it last November or something, they will ask exactly which day, just make one up, tell them you have lost the receipt.

They will ask for your details and the serial number and model number on the bottom, then they will make a decision. On another forum someone said they got a PS2 replaced but never said if they had a receipt or if it was in warranty.
Wow this is fantastic!

Trouble is I have a US PSP that is dead. In the Ebay link it says to just make up a serial number? Can anyone pm me an "example" serial number based on their UK Fat PSP that I could use. Maybe just need to change the last 3 digits around a little!

Thanks!
Went on eBay, saw one of the common problems was the disc couldn't be read and the icon on the top right was appearing but not registering the disc. You can get one of these for about £40 including delivery

Just made a quick call to the number and pretended I had one like that. The guy said he'd take my details and the PSP's code and they'd get a replacement out. Didn't even ask whether it was within a year.

I might take advantage of this...

Note: You need a charger to replace it, and eBay sellers don't include these. I recommend getting a cheap 3rd party one and swapping it with a mate's real charger. When you get the fixed PSP back, you can give your mate the official charger back that comes with your replaced PSP and get the 3rd party one back and use that in future.
Another update:

You do NOT need a charger to replace it. I'm just phoned to check, and they said that if you don't give the driver the charger, he just won't give you one back.

I.e. if you just give a PSP with battery, he'll only give you a PSP back, no charger.


I'll post again tomorrow after I phone up to actually go through with the switch with full details of what I did.
For anybody who's interested, I actually phoned them up today.

I bought a broken PSP for £40 off eBay, it wouldn't load UMDs. It arrived, and I phoned up Sony today (Friday). They're coming to switch it on MONDAY. They asked for the serial code, and took my address. They only asked what month I got it in, and just said November last year. The guy said that it wasn't a problem I didn't have an official charger, and that the driver just won't give me a charger with the refurb'd PSP.

He told me that they put the PSPs through and replace all the parts including the casing, which is why they look brand new (as people commented before). Aparantly the driver will hand you the PSP in a pink bag, and you hand him the broken one.
This is a very interesting thread.

So I assume if you want an OLDER PSP replaced with a NEW SLIM PSP you're going to have to make up a serial number when you call up, else quoting your real one will result in an old-style replacement, amirite? Unless Sony are feeling extra generous...

ebay thread says a Slim serial number looks something like FB1234543 - can anyone confirm this? Actually this might be for PS3s, can anyone give an example for a Slim PSP serial?

For a company that I've always felt screw over the consumer I'm quite pleased to see they're so lenient with replacement units. I mean it can't cost them much as the broken units can be refurb'd and sold onto retailers.
lareneg;2259688

For anybody who's interested, I actually phoned them up today.I bought a … For anybody who's interested, I actually phoned them up today.I bought a broken PSP for £40 off eBay, it wouldn't load UMDs. It arrived, and I phoned up Sony today (Friday). They're coming to switch it on MONDAY. They asked for the serial code, and took my address. They only asked what month I got it in, and just said November last year. The guy said that it wasn't a problem I didn't have an official charger, and that the driver just won't give me a charger with the refurb'd PSP.He told me that they put the PSPs through and replace all the parts including the casing, which is why they look brand new (as people commented before). Aparantly the driver will hand you the PSP in a pink bag, and you hand him the broken one.



Hi mate, could you give us an update on Monday when your replacement arrives? Did you give them the actual serial on your PSP (I assume non-slim)? I'm interested to know if you'll get a slim or phat replacement.
Update: It works 100% and it doesn't matter if you're out of warranty or not if you know how to go about it. Props to Sony for doing something right for the consumer (for a change).

Thanks for all the helpful tips in this thread.
Ok, I just got the replacement.

Basically, I bought a PSP with a UMD disk loading fault off eBay cheaply, and called Sony up. They asked for the model number (PSP-1003) and the serial number (I gave the actual serial number). The PSP was out of warranty, I just told the person on the phone that it was in warranty. He asked which month I got it in, and I made up a month.

They took my address, name and mobile number (they even send me an SMS text message today to remind me they were delivering it!).

I phoned them on Friday, and they said that between 8am and 6pm on Monday they'd deliver the new PSP.

Today is Monday, and at about 2pm, a 3rd party courier drove down the road with a pink box and gave me the refurbed PSP. I gave him my broken one, and I can confirm that I did NOT need a power plug - he just kept that. The refurbished PSP has a brand new case.

One thing I find odd is that on the back of the PSP, the metal circle around the PSP logo is green rather than the normal silver.

So yeah, this works 100%. Great stuff. Just make sure if you buy one off eBay that it is a PSP-1003 model (1003 is the UK model) - just ask the seller.
Can't believe poeple are selling this info.

You might find that it is a protective plastic over the metal circle. Try to see if you can lift an edge with a nail and peel it off. :thumbsup:

lareneg;2277338

One thing I find odd is that on the back of the PSP, the metal circle … One thing I find odd is that on the back of the PSP, the metal circle around the PSP logo is green rather than the normal silver.

Thanks for the update lareneg, mine's arriving on Wednesday.

I think that if we had gone even further and lied about the model number, i.e. said PSP2000 instead of 1003 we'd have got slims. I think this is exactly what people are doing on ebay with these "swap your psp for a psp slim" auctions. I did exactly as you - gave them the real model and serial and they said they'd be sending a "like for like" in a pink box. The PSP I got on ebay was too out of warranty, I made the month of purchase up.

The excuse I used was "UMD's are more often than lot not loading" - said I'd tried various UMD's and tried them in a friends PSP to confirm.

What condition is your refurb in, and scratches or 'like new'?
TGB;2278163

Thanks for the update lareneg, mine's arriving on Wednesday. :)I think … Thanks for the update lareneg, mine's arriving on Wednesday. :)I think that if we had gone even further and lied about the model number, i.e. said PSP2000 instead of 1003 we'd have got slims. I think this is exactly what people are doing on ebay with these "swap your psp for a psp slim" auctions. I did exactly as you - gave them the real model and serial and they said they'd be sending a "like for like" in a pink box. The PSP I got on ebay was too out of warranty, I made the month of purchase up.The excuse I used was "UMD's are more often than lot not loading" - said I'd tried various UMD's and tried them in a friends PSP to confirm.What condition is your refurb in, and scratches or 'like new'?



how much u lot paying for the faulty ones?
Could you lie about the model number, I don't think they'll do anything after the exchange, or is it linked to the serial number?
Abvance;2282961

Could you lie about the model number, I don't think they'll do anything … Could you lie about the model number, I don't think they'll do anything after the exchange, or is it linked to the serial number?



I think that's what the people trying to make money off this on ebay are doing. I assumed it was linked to the serial though and it'd be easy to compare the two together, so I told the truth. Perhaps if you know someone with a Slim you could look at their serial and edit it a bit, then make the phonecall.

@gunton10, mine actually wasn't faulty. It has a slight crack on the outer screen and a few scratches, came with 4 games, 3 umd movies and a charger. Got it on ebay for £63 delivered, christ only knows how cheap a faulty one would go for - £40 maybe? I thought I'd try this as it'd be nice to get one without the crack in the screen.
TGB;2283334

I think that's what the people trying to make money off this on ebay are … I think that's what the people trying to make money off this on ebay are doing. I assumed it was linked to the serial though and it'd be easy to compare the two together, so I told the truth. Perhaps if you know someone with a Slim you could look at their serial and edit it a bit, then make the phonecall.@gunton10, mine actually wasn't faulty. It has a slight crack on the outer screen and a few scratches, came with 4 games, 3 umd movies and a charger. Got it on ebay for £63 delivered, christ only knows how cheap a faulty one would go for - £40 maybe? I thought I'd try this as it'd be nice to get one without the crack in the screen.



cheers do you have to say what colour it is?
gunton10;2283562

cheers do you have to say what colour it is?



Yeah they asked me the colour on the phone.
Hmmm, so they match the colour as well, i.e. black for black and white for white?
Yes, they match the colour.

It turns out the original one they sent me on Monday was FAULTY, the analogue stick was on the wonk and the PSP kept thinking it was going down. Phoned up, they sent a replacement out and I got it today (Wednesday). The same driver came out as on Monday.

I told the driver that my friends had broken PSPs and I might be calling up again to do it for them (to test out hwhether that was ok), and he said to me "sure, it'll keep me in employment".

Sony told me that they replcae the casing, and from looking at the one I got, the casing did look brand new.


The greenish tinge on the back - if its plastic then its stuck in REALLY well and tucked in around the edges.
rang up and this foreign guy told me there would be a £65 charge for having it replaces because the faceplate is cracked
spikeyjacko;2365748

rang up and this foreign guy told me there would be a £65 charge for … rang up and this foreign guy told me there would be a £65 charge for having it replaces because the faceplate is cracked



just say its not reading the disk properly lol
Yeah but surely they would check and then charge me?
spikeyjacko;2367275

Yeah but surely they would check and then charge me?



how could they charge you. they dont take a card detail form whats been said and maybe something could have happened in transit ya never know.
Post a comment
Avatar
@
    Text