Free returns to seller when picking up eBay items from Argos
529°Expired

Free returns to seller when picking up eBay items from Argos

66
Found 10th May 2016
I've been using eBay click and collect service with Argos for months now and when I enquired about returning an item to the seller, they said that they can do it instore for free!
eBay picks up the bill.
Only applicable to items picked up in Argos and returned via the store picked up from.

This 'deal' is likely to be incorrect regarding free returns via Argos
- jayok

66 Comments

Just looked and cannot find the info to back this up. Please advise.
Edited by: "shalton" 10th May 2016

do you have any proof of that? i'm a full time seller, offering argos pickup but never heard of this.

ebay buyers. killing sellers profits since 2016

Great for all those people banned for returning stuff to Amazon!

online2014

ebay buyers. killing sellers profits since 2016



Don't sell on ebay if that is what you feel.

Original Poster

Gartley

do you have any proof of that? i'm a full time seller, offering argos … do you have any proof of that? i'm a full time seller, offering argos pickup but never heard of this.


Only what I was told instore, out and about at the moment so will search online when I'm home. They said they don't do it often as I'm assuming no one is aware !

scottz17

Only what I was told instore, out and about at the moment so will search … Only what I was told instore, out and about at the moment so will search online when I'm home. They said they don't do it often as I'm assuming no one is aware !



terms and conditions from ebay:

Returns
If the buyer fails to collect the goods within 7 working days of being notified that it is ready for collection the contract between you and the buyer shall be treated as cancelled by the buyer.
The item will be returned to you by Royal Mail tracked 48 hour service provided the item has been delivered with a legible UID.
Once you have received the returned item, you shall refund the buyer within 6 days.
The Buyer will not normally be able to return items to an Argos store and will be directed to use the standard returns process on eBay.co.uk. In exceptional circumstances and for the sake of customer good will, returns may be accepted in-store at Argos’ discretion. In these exceptional circumstances, the item will be returned to you by Royal Mail tracked 48 hour service, and you will be required to refund the buyer within 6 days of receiving the item.
Your normal returns policy will apply to items that are eligible for Click & Collect at Argos.

sellercentre.ebay.co.uk/ter…gos

shalton

Don't sell on ebay if that is what you feel.


its true. sellers think they are obliged a return even if it states in t and c's that i dont accept returns. ABSOLUTE JOKE

Well if this is/isn't true, this post is still in the wrong place - can a mod move it to freebies?

Ive heard this too.

Don't use ebay if you don't like their t&c, easy!!

ebay is not what it used to be. won't to get good deals when I first started using in 2005 onwards but now it's just companies mainly and selling is a joke with fees etc. . I just stick stuff on Gumtree now

yahoo auctions was good until that got stopped.

Unless things have changed recently it says ion the e bay site that Argos does not accept e bay returns.

http://pages.ebay.co.uk/clickandcollect/


Need to return something?

We hope you love your new purchase. However if you change your mind, returns must be arranged directly with the seller in accordance with their returns policy.

Argos can’t accept returns in-store for items bought with Click & Collect on eBay.

To return an item:
1.Find the item in My eBay > Purchase History.
2.Select Return this item from the drop-down menu on the right. You’ll then be guided through the returns process.


Edited by: "oscarcat" 10th May 2016

online2014

its true. sellers think they are obliged a return even if it states in t … its true. sellers think they are obliged a return even if it states in t and c's that i dont accept returns. ABSOLUTE JOKE



Depends on whether you sell as bids or Buy-It-Now.

Bidding is Caveat Emptor - Buyer beware, like a car boot.

Buy-It-Now has the same legal rights under the distant selling regulations due to being a set price.

Here's a quick source but not the one I originally read years ago; tamebay.com/201…tml
Edited by: "CDR" 10th May 2016

Excellent, even easier to return my bricks now.

This is incorrect, buyers cannot return via Argos

katejones1

This is incorrect, buyers cannot return via Argos



No, it's not incorrect, however you have made an assumption about this that wasn't in the OP, no one is claiming the buyer can return the item

It is simply for items you have sent to Argos via click and collect and the buyer has failed to collect, these are returned to you free of charge

once the buyer picks the item up it no longer applies



Edited by: "jayjayuk1234" 10th May 2016

online2014

ebay buyers. killing sellers profits since 2016



I've actually found that since eBay reduced the fees for minimum price, it is a lot harder to get a bargain than previous years as sellers and items seem to sell for more money.
Edited by: "pototea" 10th May 2016

jayjayuk1234

No, it's not incorrect, however you have made an assumption about this … No, it's not incorrect, however you have made an assumption about this that wasn't in the OP, no one is claiming the buyer can return the itemIt is simply for items you have sent to Argos via click and collect and the buyer has failed to collect, these are returned to you free of chargeonce the buyer picks the item up it no longer applies



It is incorrect actually.
Read the title and it is clearly wrong.

I returned a "iPhone 5" bought from a company on eBay last year which was sent to Argos. I had to return the phone to the seller because it wasn't how they described it. I cost me £200, I returned the phone through Argos as that's that how it was sent to me. Unknown to me they did not send it back using a tracking service. When I did not hear anything for over a week from PayPal I phoned the seller directly from the phone number I found for them on there eBay page. They tried to tell me they hadn't received the phone back from Argos, and Argos say it's not there fault.!!! I am now still fighting to get my £200 back, I would never trust Argos again!!!!

CDR

Depends on whether you sell as bids or Buy-It-Now. Bidding is Caveat … Depends on whether you sell as bids or Buy-It-Now. Bidding is Caveat Emptor - Buyer beware, like a car boot.Buy-It-Now has the same legal rights under the distant selling regulations due to being a set price. Here's a quick source but not the one I originally read years ago; http://tamebay.com/2013/05/can-i-return-an-item-won-on-an-ebay-auction.html



Not true, the DSR's (which no longer actually exists & have been replaced) only apply to BIN purchases from registered business sellers not private sellers

As far as I know this initial post is not accurate, however even if it were the buyer would need to follow normal eBay returns policy....even for business sellers who must accept change of mind returns....

The only result will be that buyers choices will be reduced as less sellers will offer Argos C&C as an option

garethcollins925

I returned a "iPhone 5" bought from a company on eBay last year which was … I returned a "iPhone 5" bought from a company on eBay last year which was sent to Argos. I had to return the phone to the seller because it wasn't how they described it. I cost me £200, I returned the phone through Argos as that's that how it was sent to me. Unknown to me they did not send it back using a tracking service. When I did not hear anything for over a week from PayPal I phoned the seller directly from the phone number I found for them on there eBay page. They tried to tell me they hadn't received the phone back from Argos, and Argos say it's not there fault.!!! I am now still fighting to get my £200 back, I would never trust Argos again!!!!



Yes this is exactly why eBay tell you that you can not return it via Argos.

Why this post is here still I do not know...

Sounds like this is not an official Argos policy. No effing way would I trust some arbitrary Argos worker to send the item back. It's not like Argos are giving you a tracking number in case of dispute.

The £200 missing iPhone is a case in point.

jayjayuk1234

No, it's not incorrect, however you have made an assumption about this … No, it's not incorrect, however you have made an assumption about this that wasn't in the OP, no one is claiming the buyer can return the itemIt is simply for items you have sent to Argos via click and collect and the buyer has failed to collect, these are returned to you free of chargeonce the buyer picks the item up it no longer applies



​I have not made an asumption, I have read the op. Clearly states the buyer enquired about returning an item to a seller via Argos. When a parcel is sent from a seller to an Argos store it has a unique ECP code which when enterered onto the system when the parcel arrives at the store, then creates a collection code which is sent to the buyer to enable them to collect. Parcels cannot be returned by the buyer via an Argos store however if the buyer does not collect Argos do return the item (at Ebays cost) after 7 days. Also if an item you have collected from an Argos store arrives with the customer damaged, a seller cannot simply send a replacement to the Argos store as the original ECP code has been used.

fiestasteve44

It is incorrect actually.Read the title and it is clearly wrong.



​Thank you Steve!

satty83

ebay is not what it used to be. won't to get good deals when I first … ebay is not what it used to be. won't to get good deals when I first started using in 2005 onwards but now it's just companies mainly and selling is a joke with fees etc. . I just stick stuff on Gumtree now


Ironic really, Gumtree is owned by Ebay.

parcels can be returned back via argos, but only if it was originally picked up from that store, and its gone through the seller first. you need your ECP or FM collection code to do that. and those codes are specifc to each store, so collecting in one store, cannot be returned to another.

Aged parcels(uncollected parcels) also go back the same way.

Only ever returned two items bought online out of hundreds,so can not understand why this is so hot unless you are very hard to please or a scammer.

Foot note I am still getting messages to collect an item I collected months ago and have left feedback for.

The info in OP is not true. Why can't the mods justvtake the whole thread down?

online2014

ebay buyers. killing sellers profits since 2016


You must be one of 'those' sellers.

I bought a part for a car from a business, the deal fell through for the car I was buying and I returned the item through ebay's system, 2 hours later I get a really snotty email about how I destroyed his seller rating and he doesn't want to deal with me again.

I replied I was entitled to a refund as it was a BIN product and he is a business and proceeded to leave negative feedback for his attitude.

shalton

Don't sell on ebay if that is what you feel.



Dont buy off eBay if you wanna buy things, try them on, dont fit and demand a refund. Many a shop makes you pay for returned items...
Edited by: "kateskabin" 11th May 2016

I stopped selling on ebay years ago, their fees and PayPal fees were stinging.
Gumtree is much better, no fees
Edited by: "scubascuba3" 11th May 2016

kateskabin

Dont buy off eBay if you wanna buy things, try them on, dont fit and … Dont buy off eBay if you wanna buy things, try them on, dont fit and demand a refund. Many a shop makes you pay for returned items...


If the goods aren't faulty they are not obliged to take them back, I'm not surprised they want you to pay postage. I just checked the rights for online purchases and there is a 7 day cooling off period, so seems you can send back with no fault. But paying postage back with no fault is fair IMO.
Edited by: "scubascuba3" 11th May 2016

scubascuba3

If the goods aren't faulty they are not obliged to take them back, I'm … If the goods aren't faulty they are not obliged to take them back, I'm not surprised they want you to pay postage.


Exactly. Yet you get these buyers on eBay that dont realise they're destroying the smaller businesses by buying items in the wrong size and demanding a refund with free return postage. As I said, many a shop like Asda, Lyle and Scott, Sainsbury's, etc actually charge you a return postage.

Thanks for the tip

satty83

I just stick stuff on Gumtree now



Owned by.... eBay!

CDR

Depends on whether you sell as bids or Buy-It-Now. Bidding is Caveat … Depends on whether you sell as bids or Buy-It-Now. Bidding is Caveat Emptor - Buyer beware, like a car boot.Buy-It-Now has the same legal rights under the distant selling regulations due to being a set price. Here's a quick source but not the one I originally read years ago; http://tamebay.com/2013/05/can-i-return-an-item-won-on-an-ebay-auction.html



What you don't have in mind is the fact we are talking about a business seller.

Distance selling act does not apply to you as a private seller, potentially selling second hand goods anyway.

The only protection you have when buying from a private seller is what eBay and PayPal offer, which is plenty usually, but does not apply to returns. (unless faulty.)

Sold an item for £75 the other day. After ebay fees, paypal fees and postage fees, I ended up with about £60 of it. A complete waste of time to be honest.
Post a comment
Avatar
@
    Text