Free SkyTV and Broadband for a year for O2 Customers
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Free SkyTV and Broadband for a year for O2 Customers

871
Found 19th May 2013
Sky are offering free TV and Broadband for a year for O2 Broadband customers in advance of the switchover of their service to Sky. It's the Entertainment Extra+ service with 48 HD channels etc, plus their Broadband unlimited package. You have to pay for Sky line rental instead of O2 line rental, which may work out worse for some, but it does include free caller display which O2 doesn't. It has a worse off-peak period. They claim the package you get for free is worth £468.

The offer runs to the end of June - they are sending out mailers with offer codes, but you may be able to call them up with knowledge of the offer in advance of this.

It doesn't seem to matter how much of your existing contract remains - I renewed recently to take advantage of another offer they were making, and was still offered this one.

FOR O2 BROADBAND CUSTOMERS ONLY.
- TheDelBoy

you either pay monthly of £14.50 as a 12 month contract or even better
you pay upfront £119.40 for the 12 month period so that the breakdown comes out to less than £10 a month.

I just did the switch a few days back.

Between you receive lot many confusing emails from O2 saying they are sorry to see us leave and so on. It seems its their system sending out automated emails.
- arvind169821

Sorry ended abruptly. So ignore the automated emails from O2. You would be paying pro-rata for the duration you use O2 till Sky's broadband activates.

Also, they promised me a speed same as what I have today which is between 16-19.2 MBPS.
You can cancel your contract before the Sky broadband activation date. If later you would have to pay early termination fee.
They though said that I could cancel my contract anytime if my speed drops below 9,2 MBPs
- arvind169821

871 Comments

The OFT need to get a handle on this before we only have 2 ISP's offering a service

Wonder if existing Sky TV subscribers can benefit from this at all?

How much is that a month? £14.50 line rental a month?

Did you call Sky or O2 for this?

I have an O2 mobile contract and an O2 broadband contract but am not signed up for O2's phone service and have absolutely zero intention of moving to Sky's phone service, even if they offer to pay me to take it.

Will I be offered this deal or is it only being offered to those who have broadband and landline phone contracts with O2 to convince them not to move to another service??

Hi, I 'm with o2 at the moment, I have o2 broadband & home phone and mobile is that mean I can get this offer for free?

Original Poster

Monir

Hi, I 'm with o2 at the moment, I have o2 broadband & home phone and … Hi, I 'm with o2 at the moment, I have o2 broadband & home phone and mobile is that mean I can get this offer for free?

That's what I have, and I received the mailer with the offer yesterday (I only have a PayandGo phone, so I suspect the offer is for those with the O2 Broadband and Phone without needing to also have an O2 mobile).

Original Poster

notreallyhere

Did you call Sky or O2 for this?

Its publicised on a mailer - once you get this you can apply online or call Sky.

Original Poster

Sb1978

How much is that a month? £14.50 line rental a month?


Yes - which includes caller display and weekend calls apparently.

Spoken to sky customer service and they have no knowledge of this at the moment. What is the telephone number to ring? What is the code? Would you be able to show a copy of the letter they sent to you?

Original Poster

Sb1978

Spoken to sky customer service and they have no knowledge of this at the … Spoken to sky customer service and they have no knowledge of this at the moment. What is the telephone number to ring? What is the code? Would you be able to show a copy of the letter they sent to you?



The number is a Sky number I believe - 08442 411 208 - but that's for additional info - you are given a button in the email to press to apply online. The code is unique to each O2 customer. The key words from the email are thus:

As you may already know, your broadband service will be moving to Sky later this year. We'd like to invite you to switch sooner, with an exclusive welcome offer - brilliant Sky Broadband Unlimited and award- winning Sky TV, free for a whole year plus Sky Line Rental for just £14.50 a month. It's our best ever offer, reserved just for you – available until 28 June.
<>

A year of FREE Sky Broadband
Unlimited and Sky TV worth £468*
* plus line rental and inclusive weekend UK# calls at just £14.50 a month – cheaper than BT's standard monthly price.
Free Sky Broadband Unlimited
• Totally unlimited – no usage caps and we will never slow you down
Free Sky TV – The Family Bundle
• Free Sky+HD box and free set-up
• 85 entertainment channels, over 45 in HD.
<>
Speeds vary by location 12 month minimum terms. £2.18 router delivery charge applies.
<>
After 12 months standard pricing applies: Sky Broadband Unlimited standard price is currently £7.50 a month (with Sky TV and Sky Talk) or £10 a month (with just Sky Talk). Sky TV Entertainment Extra+ standard price is currently £31.50 a month #UK calls of up to an hour to 01, 02, 03 & 0870 numbers (excludes Channel Islands, indirect access and dial-up internet numbers). Acceptable Use Policy Applies. Offers: Offers end 28 June 2013. Available to named recipient of this email. Offers only available with valid URN code and not available in conjunction with any other Sky offer. Offer applied following activation of all services ordered. Offers conditional on customer retaining all services for duration of offer period. Free Sky+HD box and free standard set up: One box per household. Sky+HD: Some HD channels are available without subscription.

Sky Broadband Unlimited: Up to 14Mb maximum download speed, subject to location. No traffic management policy for Sky Broadband Unlimited. External factors such as internet congestion can affect speed. Sky Talk: Sky Talk Weekends £0 a month.

General: Prices may go up during your subscription. Non-standard set up may cost extra. Boxes must be connected to a fixed telephone line and prices may vary if you live in a flat. Prices for Direct Debit payments only. Continuous debit/credit card mandate costs 50p pm. UK residential customers only. You must get any consents required (eg landlord's). Further terms apply.


Edited by: "redant" 19th May 2013

you can also pay your line rental upfront for £129 giving you a nice saving

There are 2 reasons why o2 & sky are giving these losd leading retention deals which will never be repeated away!!!. o2 will get £20m bonus from sky if certain number customers are retained. And sky are running scared with Talktalk and BT TV offerings. Customers now for first time Sky has a credible threat to its core TV business. But beware these offers will not be repeated and taking ip offers may seriously damage your broadband speed. Whilst sky say they wont restrict your speed. Using a Motorway analogy. If you allow more cars onto your highway the average speed of all users will inevitably have to slow down or everybody will at some time grind to a halt!!!. If that happens at least you can have some consolation in knowing you payed nothing? for service but neither can fo nothing about it being tied into contract.

Had sky broadband before. Was absolutely useless kept disconnecting and technical support non-existent

I'm in two minds about this... The offer sounds great but I don't wanna be tied to a TV subscription afterwards and I'm thinking they wouldn't increase the broadband prices of us O2 customers if we choose to stay as we are, but once we choose to take this price with the condition of also having this TV deal the price goes from £7.50 to almost double without the TV and about 4x the price with.

Original Poster

What isn't too clear is whether after you've finished your free year when you get to keep the Sky+HD box - and whether you could still continue to use its PVR functionality on the free-to-air channels without extra charge. If you could its an even better deal, especially for those with a good while to run on their O2 contract anyway.

50000 o2 customers have left since sky agreed to buy 02 broadband retail division

this offer says a lot

Original Poster

Samueltastic

Had sky broadband before. Was absolutely useless kept disconnecting and … Had sky broadband before. Was absolutely useless kept disconnecting and technical support non-existent



It will be interesting to see if Sky continue to use the O2 infrastructure for those that move across. I'm not sure if they could do this if they supply a Sky Router.

pnaylor39

There are 2 reasons why o2 & sky are giving these losd leading retention … There are 2 reasons why o2 & sky are giving these losd leading retention deals which will never be repeated away!!!. o2 will get £20m bonus from sky if certain number customers are retained. And sky are running scared with Talktalk and BT TV offerings. Customers now for first time Sky has a credible threat to its core TV business. But beware these offers will not be repeated and taking ip offers may seriously damage your broadband speed. Whilst sky say they wont restrict your speed. Using a Motorway analogy. If you allow more cars onto your highway the average speed of all users will inevitably have to slow down or everybody will at some time grind to a halt!!!. If that happens at least you can have some consolation in knowing you payed nothing? for service but neither can fo nothing about it being tied into contract.

I was thinking this but I would hope that Sky would also have bought Be/o2 equipment now surely? or is it an actual case of porting everyone over as if they really were to switch providers?

I'm on O2 Premium broadband, I also have an O2 mobile phone contract and I have a friends and family saving, which means my monthly broadband bill is dirt cheap. Now I pretty sure this switchover will wipe out those monthly savings. Not sure what to do yet, whether to try Sky, maybe this deal and switch provider. O2 broadband has been 100% reliable for me.

The other problem with this deal for me, is I would have to get a TV licence. I don't currently have one as I don't have a TV or watch live broadcasts, so that's another expense for me with this deal, oh yeah and the cost of a TV

Edited by: "fishmaster" 19th May 2013

there is also issues with your phone provider, as it is not crystal clear if sky will take over your bt phone as part of the deal

there is some grey areas that might turn the deal sour if you leave things to chance

Samueltastic

Had sky broadband before. Was absolutely useless kept disconnecting and … Had sky broadband before. Was absolutely useless kept disconnecting and technical support non-existent



Had talktalk before and that was useless with a disconnect every night at just past midnight (like maintenance was taking place) loads of disconnects at other times an zero support.

Moved to Sky and not had a single known disconnect in over a year, can't comment on customer support as it's been so good I have not needed them.
Edited by: "kudos1uk" 19th May 2013

Prices may go up during your subscription. Hmmm

I just signed up to sky ee no doubt i won't get it for free?

Ah, that old pay for 'free' pop's up again. I must get a different dictionary.

seems good but whats the catch? after the year u are automatically subscribed again at higher price or can u unsuscribe?

Interesting.. Let me try

I've never had Sky Broadband but did once have O2 broadband and it was excellent. There arent many options where I live as its rural but speed surely wont vary as its coming down my landline. My unreliability comes from the poor router (Netgear) supplied by my ISP (Orange) which is the same one Sky supply.

Original Poster

msharif911

I've never had Sky Broadband but did once have O2 broadband and it was … I've never had Sky Broadband but did once have O2 broadband and it was excellent. There arent many options where I live as its rural but speed surely wont vary as its coming down my landline. My unreliability comes from the poor router (Netgear) supplied by my ISP (Orange) which is the same one Sky supply.



That's not always the case. I was on very slow BT Broadband before switching to O2, and after they did something to enable me in the exchange I was four times faster than I'd been with BT (16Mb/s with O2) using the same phoneline - and its taken a couple of years before other providers have caught up in my area (as evidenced on Streetstats) - although only Virgin Fibre is a faster option where I live.


Edited by: "redant" 19th May 2013

kudos1uk

Had talktalk before and that was useless with a disconnect every night at … Had talktalk before and that was useless with a disconnect every night at just past midnight (like maintenance was taking place) loads of disconnects at other times an zero support. Moved to Sky and not had a single known disconnect in over a year, can't comment on customer support as it's been so good I have not needed them.



Likewise, currently with Sky now and not had any issues, 1 disconnect so far this year which occurred just after midnight and was immediately rectified with a router restart. Speeds are generally good around 12Mbit/s and truly unlimited usage is a bonus with no speed throttling at any time.

I've got O2 BB and mobile - I don't want sky BB as you have to give them your Landline, Even after sacking BT BB before I got O2 via Ofcom I will take there BB basic as it's for cctv access only. Goin to sack SKY Tv as well here.
Now at 2nd house I'm going to swap to Fiber now and yet again going to give BT a shot on this. Don't want all eggs in one basket.

Also hows it work these days if you have Sky LL and the line goes faulty you have to pay BT to pick it if Sky can't or it's back on BT network?

I guess this is in response to O2 selling out their customers to Sky and BT now doing this new Sport Channel for free to BT Broadband customers. I loved O2 Broadband. The only ISP I stayed with more than 365 days and I was with them for years. They never throttled my connection and I got loads of free months with them. Shame they're gone as I hate Sky and BT!

Cancelled O2 broadband last week as it was coming up for renewal. talkTalk fibre and line rental works out about £23 per month. Kept getting different advisors from O2 or Sky when I rang and the retention they offered was more expensive than what I was currently paying (I was paying £19.25 for the all rounder and line rental).

Had a faulty BT line with Sky Phone and Broadband contract. Customer service was excellent and the issue was sorted out within a couple of days by a BT engineer.

sky's cutomer service is rubbish

i bought a standard product from them
they started to charge me the wrong price

i was back and forth on there customer service, most of them didn't have a clue as to what the product was.

anyway whats being offered seems to be something they them selves wont know about,

so get everything in writing (email) confirmation, offer etc and who you are speaking to and there id no (or what ever helps to identify them)

Banned

After being a sky customer for a good few years, they incrementally put the price up a pound or two each month. over a year they had increased it a couple of pounds a month until it was £32 above in these sneaky little charges over 12 months

Just moved across to bt infinity from O2, with quidco £50 and £50 saibsburys voucher, works out a couple quid more expensive a month for much faster Internet (obviously depends on availability)

I'm on the £9.50 O2 BB from years ago so which ever option I go to it will cost me.

Still looking for a package Worldonline gave me years ago, didn't charge for 4 years even after they kept checking my account. Then they clicked and give me 2 options - 1 pay for the last 3 months and stay or 2 pay nothing and leave. Well after thinking about it they want me to pay to stay? I was gone like a flash.

I'm playing the waiting game for offers coming through, BT not raised there heads yet to me.

commissio

After being a sky customer for a good few years, they incrementally put … After being a sky customer for a good few years, they incrementally put the price up a pound or two each month. over a year they had increased it a couple of pounds a month until it was £32 above in these sneaky little charges over 12 months


Sure there is more to this story than that, price rises don't happen every month at the most there
yearly and information about them is available well in advanced.

Ive just spoken with sky after signing up this week and moving from O2.

Has anyone got an offer code for this deal?
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