FREE Three (3) home signal for 3 customers
793°Expired

FREE Three (3) home signal for 3 customers

178
Found 7th Oct 2013
I have two 3 contracts and signal is pretty poor in my house (actually none existent).

I have been suffering since I moved in here in December last year. When upgrading a contract to an iPhone 5s the salesman told me about this.

Homesignal. It is a little gadget that 3 give you for free which plugs into your router and gives you full mobile signal, in an area you would otherwise not get any.

Not a deal for everyone, but if you live somehwere with no signal and are on 3, phone 333 and ask them about it.

Only with 12-24 month phone contracts.
- nublets2k

177 Comments

only if your 12-18 month. I was monthly and they said no and cancelled me early

Original Poster

TeamMCS

only if your 12-18 month. I was monthly and they said no and cancelled me … only if your 12-18 month. I was monthly and they said no and cancelled me early



That's annoying!

I have been living in my new house since Dec and just put up with not having signal. Didn't even know that a product like this existed and it's free.

Clearly not for everyone, but if it helps someone in the same situation as I was in (last week) then great,

Yeah these are great but no help for 30 day customers even if ur willing to pay.

Going to call these up in the morning and see if I can get it!

Original Poster

longatron

Going to call these up in the morning and see if I can get it!



I spoke to someone last week who said they would start an investigation. Literally two days later they phoned me, apologised for the inconvenience and said they would like to send one to me straight away. Didn't even pay for postage.

Good little gadget which works great!

I tried to get this on the 12 sim only month contract, but they said it need to pay £50 for it.

More info here all:

Terms of box

Manual for signal box

Banned

I cancelled cause of none existent signal at home. They offered me this if I took a 12month contract. Still couldn't guarantee a decent signal. Not a deal in my books.

Original Poster

2sly

I cancelled cause of none existent signal at home. They offered me this … I cancelled cause of none existent signal at home. They offered me this if I took a 12month contract. Still couldn't guarantee a decent signal. Not a deal in my books.



For those of us on a contract who later find out you have no signal at home it is! This sorted the problem out for me instantly and didn't cost me a penny. I didn't know about it for months! Thought others might not know, so it maybe a deal for some.
Edited by: "thearbiter65" 7th Oct 2013

Banned

thearbiter65

For those of us on a contract who later find out you have no signal at … For those of us on a contract who later find out you have no signal at home it is! This sorted the problem out for me instantly and didn't cost me a penny.



Still not a deal. If I take a mobile contract, I expect as a minimum to have reception at the place I need it the most. When I did a check with Three, they said I was in a "good" signal area. When I took a 30 day contract, that was far from the truth. Breach of contract IMO.

If you still cant get coverage at home then this should be free regardless. Still not a deal.

Original Poster

2sly

Still not a deal. If I take a mobile contract, I expect as a minimum to … Still not a deal. If I take a mobile contract, I expect as a minimum to have reception at the place I need it the most. When I did a check with Three, they said I was in a "good" signal area. When I took a 30 day contract, that was far from the truth. Breach of contract IMO. If you still cant get coverage at home then this should be free regardless. Still not a deal.



Perhaps not for you then...

I moved half way through my contract, so didn't check the signal before buying this property TBH.

Something for nothing which does something for me is a deal in my book :-)

Poor signal inside any building is common if you're on Three. I had this problem despite living and working in Manchester.
And now they're offering a gadget to fix a problem that shouldn't exist in the first place?

Left them for O2, never had a problem since.

Banned

thearbiter65

Perhaps not for you then...I moved half way through my contract, so … Perhaps not for you then...I moved half way through my contract, so didn't check the signal before buying this property TBH.Something for nothing which does something for me is a deal in my book :-)



Guess we have to agree to disagree

Original Poster

Covert Recon

Poor signal inside any building is common if you're on Three. I had this … Poor signal inside any building is common if you're on Three. I had this problem despite living and working in Manchester.And now they're offering a gadget to fix a problem that shouldn't exist in the first place?Left them for O2, never had a problem since.



I tried 02 for a while but found their speed to slow. Three are fine everywhere else for me just not in my house. Granted, I am living in a new build quite far from the centre. Other indoors areas don't give me a problem.

I kind of agree this shouldnt be a problem in the first place. But, at least I got given something to solve the problem.

O2 3G speeds aren't very fast to be honest. Three have the fastest 3G spectrum obviously but only good if you get good reception anyway.

If you're going to commit to a 2 year contract with Three then you should really get a Three pay and go sim and test it out.

should this not be in misc or freebies section?

Many thanks for posting this. I've got a poor signal in my house an I'm on 3. Will ring them tomorrow to see if I qualify- I'm a pay monthly customer. Thanks again

Can I buy one of these for O2 need signal in my house (Have none at all !!)

Someone please help me !

Banned

Just a small hint here guys. Ask for the/for your issue to be escalated to the "Second line network team". These are the guys who give out home booster boxes. It might take a while for you to get one if you have intermittent signal due to investigations. If you have no signal at all indoors you have a higher chance of getting one. Investigations can be as quick as 3 days (Usually if you have zero signal) and can take up to two weeks if signal isn't that bad/can be fixed externally.

If you are on a 1 month or 12 month contract expect to have to pay half price (£50) or full price (£100) for the device. You may get one for free if you ask nicely.


If on Vodafone look at their Sure Signal booster.
If on O2 look at TU GO. (O2 Business customers have something similar)
EE do home signal boosters as well with priority to business over consumer accounts. Consumer accounts can still apply for one.
Edited by: "AhmadCentral" 7th Oct 2013

Banned

croz123

Can I buy one of these for O2 need signal in my house (Have none at all … Can I buy one of these for O2 need signal in my house (Have none at all !!)Someone please help me !



Google- "O2 TU GO"

Not the best solution but it works on Desktops/laptops, tablets and your own phone as long as you have Wi-Fi at home.

AhmadCentral

Google- "O2 TU GO" Not the best solution but it works on … Google- "O2 TU GO" Not the best solution but it works on Desktops/laptops, tablets and your own phone as long as you have Wi-Fi at home.


tried it drove me mad haha separate texting system etc.

Banned

croz123

tried it drove me mad haha separate texting system etc.



Unless your a business user you will not get any home booster box solution from O2 unfortunately.

Only option is TU GO or perhaps a back up sim with call forwarding set up.

Oh I thought they had run out of these. Good to see them being available again.

I read that Three are launching an app similar to O2 TU GO that will let you make/receive calls over wifi. And with 800mhz coming online next year this will make a big difference to indoor coverage.

I moved to Three from T-mobile 2 weeks ago. Already downloaded 7gb, got speed results ranging from 0.5 to 29mbs. And one call to CS was handled efficiently.

I'm impressed.

AhmadCentral

Google- "O2 TU GO" Not the best solution but it works on … Google- "O2 TU GO" Not the best solution but it works on Desktops/laptops, tablets and your own phone as long as you have Wi-Fi at home.



Its crap. Most of my texts just wont be sent from any device via TuGo, and I daren't have an important conversation over TuGo or it will drop calls quicker than you can say Tu

does anyone know any other solutions to this problem coz i don't have a broadband connection. I've heard of these signal repeater things if that's what they are called, but obviously don't have a clue about them.

Banned

djsyk0

does anyone know any other solutions to this problem coz i don't have a … does anyone know any other solutions to this problem coz i don't have a broadband connection. I've heard of these signal repeater things if that's what they are called, but obviously don't have a clue about them.



They are illegal to use in the UK. There is no other solution really apart from a second SIM with call forwarding.
Write a letter of complaint to your network to see if they'll let you terminate your contract early due to lack of signal. Only under certain circumstances will networks allow this.




Waldolf

Its crap. Most of my texts just wont be sent from any device via TuGo, … Its crap. Most of my texts just wont be sent from any device via TuGo, and I daren't have an important conversation over TuGo or it will drop calls quicker than you can say Tu



Well i did say not the best solution!

Three stop your sim using nearby 3 networks when you register a handset to your home signal. It's really annoying!

Also these aren't anywhere near as good as Vodafone Sure Signals.

I have one of these and it has worked brilliantly for the last 12 months, and still does!

AhmadCentral

You may get one for free if you ask nicely.



Ha! Not a chance X)

So you pay for a service, and when three can't deliver they use the broadband bandwidth which you pay for???

I love these boxes. If it's the same as the vodafone one, then it routes the call over your broadband connection, but you still pay for the call/get it taken from your minutes......

Is like a taxi driver saying, I don't go to that part of London... Ill still charge you for the journey, but here's a free London Underground map to make you happy...

I'm not with 3 but i hve had good dealings with them as a firm (in store anyhow)

It's about time they rolled these out ... fair play

worst customer service known to man.Would never use them again.Rather do without then give these clowns my money.

Spinal333

So you pay for a service, and when three can't deliver they use the … So you pay for a service, and when three can't deliver they use the broadband bandwidth which you pay for???



jesus christ, i really don't see the problem, they're offering help, they can't cover all areas, rural etc, some places are just in blackspots, yes it's using your broadband but you're hardly paying for it ... some people

Waldolf

Its crap. Most of my texts just wont be sent from any device via TuGo, … Its crap. Most of my texts just wont be sent from any device via TuGo, and I daren't have an important conversation over TuGo or it will drop calls quicker than you can say Tu



tu go is woeful i can second this

I wish I knew about this 13months ago...

I had really poor signal at work due to a near by damaged mast. Called them up, they escalated to the investigation team. 2 days later got a call offering me 3 options;
1. Get a booster which needs to be connected to the Internet (which I wasn't sure if I'll be able to do so at work).
2. Cancel the contract, no termination fees.
3. Wait it out for a month to see if it's repaired and get a months free line rental. If the problem persists after that month, choose from these 3 options again.

I took option 3 and luckily the mast nearby was fixed within the next few days. As they promised, they called me back the following month to see if all is working well.

I was seriously thinking of leaving O2 and joining Three (next month).
Now what to do????

Found this on the three website

Returning your Home Signal.
If we’ve loaned you a Home Signal.
If you have temporary network problems, we may loan you Home Signal. We’ll send it to you with a pre-paid envelope that you can use to return it. Once we’ve resolved your signal issues, we’ll ask you to try using your phone indoors for a few days without the Home Signal. After a few days, we’ll call you back to check that you’re still getting an indoor signal without it.

Once we’ve confirmed that your signal problems are resolved, you’ll need to send back Home Signal. If you don’t return it to us, then we’ll charge £110 for the cost of it.

Returns.
If you leave us, or you’re still having indoor coverage problems with Home Signal, call 0800 358 4828 between 9.30am and 8pm so we can discuss your signal issues further.

If you’re upgrading, the normal 14 day money back guarantee applies.

I am on 12 months sim only and the signal is very poor in my house..i contacted them last month (I was within 14 days cooling off period) and they wanted £50 for the home signal box...they said it is not free for people with sim only contracts
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