Free upgrade for existing BT infinity 1 customers to BT infinity 2
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Free upgrade for existing BT infinity 1 customers to BT infinity 2

523
Found 9th Oct
Received this in an email the other day, and it seems they are rolling out to all infinity 1 customers. Obviously it's only if your line can handle it, but a great boost nonetheless.

For clarification it puts you in the 76 package instead of the 52, and you don't need to do anything!

Lots of questions so here is the faq link

bt.custhelp.com/app…346

Top comments

EmperorRosko10 m ago

I'm guessing this is because Virgin Media are rolling out cable in loads …I'm guessing this is because Virgin Media are rolling out cable in loads of new towns and cities. Once I have the BT/Sky and all the other copper stuff can do one!


The issue with Virgin is that they take existing customers for granted and cost tends to rise pretty quickly.

I wonder what BT plan to do with the infinity 2 customers. As it is now I'm paying £10 more for cloud storage and antivirus which I don't even use. Plan for me is too try and get a free upgrade to BT infinity 3 160/30 or lower down my package to BT infinity 1.

Original Poster

maybe its because they've realised calling it "infinity" yet having different tiers (with numbers after them) is actually a bit dumb.

Well I consider this aproper kick in the teeth for us paying the higher amount for the speeds the ones paying less are now getting upgraded to for free!
523 Comments

How long have you been with them paying full price? I joined up last month with offer on here and no email. Guessing it's a loyalty offer?

Original Poster

Not convinced. Been with them 3 months.

Google

ispreview.co.uk/ind…tml

Existing customers of BT’s 52Mbps (9.5Mbps upload) capable Infinity 1 (FTTC) “fibre broadband” service will be pleased to learn that the ISP has decided to reward them with a free speed boost ‘up to’ 76Mbps (19Mbps upload) and a doubling of their cloud storage, but not everybody will benefit.

Original Poster

carltonbp2 m ago

Googlehttps://www.ispreview.co.uk/index.php/2017/09/uk-isp-bt-start-free-fttc-infinity-1-broadband-speed-boost-76mbps.htmlExisting customers of BT’s 52Mbps (9.5Mbps upload) capable Infinity 1 (FTTC) “fibre broadband” service will be pleased to learn that the ISP has decided to reward them with a free speed boost ‘up to’ 76Mbps (19Mbps upload) and a doubling of their cloud storage, but not everybody will benefit.



quote the whole thing - "not everyone will benefit" (That's just because not everyones line will support the new speed, not because they aren't "getting it" per se.)
Edited by: "spongebob1913" 9th Oct

I'm guessing this is because Virgin Media are rolling out cable in loads of new towns and cities. Once I have the BT/Sky and all the other copper stuff can do one!

I wonder what BT plan to do with the infinity 2 customers. As it is now I'm paying £10 more for cloud storage and antivirus which I don't even use. Plan for me is too try and get a free upgrade to BT infinity 3 160/30 or lower down my package to BT infinity 1.

Original Poster

maybe its because they've realised calling it "infinity" yet having different tiers (with numbers after them) is actually a bit dumb.

Mine was upgraded last Wednesday. I've not received an email though.

Will they be doing this for customers who have ‘1’ or do you have to call and ask for it? Do they have to give new equipment or do anything to line etc?

EmperorRosko10 m ago

I'm guessing this is because Virgin Media are rolling out cable in loads …I'm guessing this is because Virgin Media are rolling out cable in loads of new towns and cities. Once I have the BT/Sky and all the other copper stuff can do one!


The issue with Virgin is that they take existing customers for granted and cost tends to rise pretty quickly.

I installed my Infinity 1 today, having moved. No VM here so had to take what was on offer. If they give me the upgrade I'll be chuffed as the upload is a big downside for me at the mo.

BKMacC14 m ago

The issue with Virgin is that they take existing customers for granted and …The issue with Virgin is that they take existing customers for granted and cost tends to rise pretty quickly.

You see the same thing with all of the providers tho, but atleast with Virgin, your getting a some serious speed. I'm a digital gamer on PC and the size of games these days, it takes a full night/day to get some downloaded while my mates on Virgin have stuff in 20 minutes.

I got the email last week too. Although not sure how to tell if its applied yet as only get 55 max down due to sync issues.

EmperorRosko9 m ago

You see the same thing with all of the providers tho, but atleast with …You see the same thing with all of the providers tho, but atleast with Virgin, your getting a some serious speed. I'm a digital gamer on PC and the size of games these days, it takes a full night/day to get some downloaded while my mates on Virgin have stuff in 20 minutes.


That's fine if that's what you need but you do pay for it.

I have no issue jumping from one provider to the next every 12 months but you can't do that with Virgin and they will take advantage of that. I had seen 2 price rises in 6 months. Last one was the final straw.
Edited by: "BKMacC" 9th Oct

And extra cloud storage too - pretty neat.

Just to say thanks

We're giving you two broadband boosts ‐ faster broadband and more cloud storage. All on us.

With your speed boost of up to 76mb, you'll be able to enjoy even more of the entertainment you love at a faster speed.

On top of this we are also doubling your BT Cloud storage for free so you can now back up even more of your precious photos and videos online, and access it from anywhere with an internet connection.

There's no need to do anything ‐ sit back, relax and we'll let you know when your boosts have been activated.

I signed up in September would I be able to get this upgrade as well

matwalaboy1 m ago

Just to say thanksWe're giving you two broadband boosts ‐ faster broadband …Just to say thanksWe're giving you two broadband boosts ‐ faster broadband and more cloud storage. All on us.With your speed boost of up to 76mb, you'll be able to enjoy even more of the entertainment you love at a faster speed.On top of this we are also doubling your BT Cloud storage for free so you can now back up even more of your precious photos and videos online, and access it from anywhere with an internet connection.There's no need to do anything ‐ sit back, relax and we'll let you know when your boosts have been activated.

How did you get this

Original Poster

19DembaBa194 m ago

I signed up in September would I be able to get this upgrade as well

Via email. Not everyone got the email, but from what I've read it's likely going to all customers.

dave85943 m ago

I wonder what BT plan to do with the infinity 2 customers. As it is now …I wonder what BT plan to do with the infinity 2 customers. As it is now I'm paying £10 more for cloud storage and antivirus which I don't even use. Plan for me is too try and get a free upgrade to BT infinity 3 160/30 or lower down my package to BT infinity 1.


BT Infinity 3 ???

Original Poster

Franken1 m ago

BT Infinity 3 ???

It's a thing. Fttp only though.

Pretty sure I have it applied as checked speed was 56 down 9 up now it’s 64 down and 19 up.

Moved my parents over to BT a couple of weeks ago. Line went active last week and synced straight at 80/20. Great stuff!

ive been on Unlimited Broadband with BT Infinity 2 for some time but was not going to pay around £50 + p&p for the new hub, so still guess theres no chance of getting this hub free yet then! or

Good deal. Was surprised when I got the email. Something to praise BT about, finally.

Just rang BT as I’m an infinity 1 customer with 3 months left of a 12 month contract. I was told there would be a charge to upgrade, but to call back 1 month before my contract was due to finish as they will advise me of new deals and it probably only be £5 more a month! Disappointed....

Heat... but TBH this should be the normal entry level connection speed. We are now in 2017, in a so called developed country!

Original Poster

mro20119 m ago

Pretty sure I have it applied as checked speed was 56 down 9 up now it’s 6 …Pretty sure I have it applied as checked speed was 56 down 9 up now it’s 64 down and 19 up.

Lol... If you're getting more than 52, then clearly yes... You've been upgraded.

I was getting 56 / 9 before this. Now I’m getting 64 / 19 with same equipment.

I happen to use both Virgin Fibre and BT Infinity (1) as I pay for the BB at my parent's place as well as my own house.

I have to say I actually prefer the BT setup - 'only' about 50megs download currently, but 10 megs up. That compared to about 70/5 from Virgin and Virgin seem to have been agressively throttling at peak times recently. No throttling that I can detect on BT plus you get Openzone access which is pretty useful. If they really do up it to 76megs I'll be even happier.

Both services have been pretty reliable, the BT slightly more than the Virgin but in both cases my problems have been solved by hub reboots. I think the BT hub is better than the Virgin Superhub - but I don't have the latest Superhub.
Edited by: "GreatBallsofFire" 9th Oct

Got the email last week and immediately ran a speed test! .... 70 Down and 19 up! Woohoo!
On the downside though I've been getting a strange connection problem ever since. When Boot up my desktop PC or even when it's just been idle for a while and I open my browser, the orange light starts flashing on my hub and I have to wait about a minute brfore it reconects. After that everything's o.k but it's a real annoyance. This only came about since the speed upgrade so, free upgrade = awesome connection issue = rubbish!

What about us on infinity 2 already had it about 3 years now I better be at the front of the queue for pure fibre....

I've had the email but no date for the upgrade

I pay £5 a month for infinity 1
yes free upgrade to infinity 2
but extends your contract by 12 months
mine runs out in January and there’s no way I’m going to pay £25 month once my deal runs out
I’ll stick with what I’ve got
haggle a new deal in January or leave

Original Poster

iand1232 m ago

I've had the email but no date for the upgrade

Think it said everyone will be done by mid November. I haven't been upgraded yet, but check every few days to see if I have.

Original Poster

daveyboy74743 m ago

I pay £5 a month for infinity 1 yes free upgrade to infinity 2 but extends …I pay £5 a month for infinity 1 yes free upgrade to infinity 2 but extends your contract by 12 monthsmine runs out in January and there’s no way I’m going to pay £25 month once my deal runs out I’ll stick with what I’ve got haggle a new deal in January or leave

Errr there is no recontracting with this... None whatsoever. You can ask for it to be done immediately rather than waiting until 15th Nov at the latest which will require a recontract, but otherwise you don't. Oh.. and you don't have a choice.. they are just moving people but still billing them as infinity 1.
Edited by: "spongebob1913" 9th Oct

Ah ok, thanks

Quick question where do I stand I pay £39.99 for infinity 2 now that all infinity 1 customers are getting the exact same speed as me but at a lower cost

And no new contact?

Heat for raising awareness OP!
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