Free Virgin Media Speed Boost to 200mbps!! - Possibly account specific
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Free Virgin Media Speed Boost to 200mbps!! - Possibly account specific

64
Found 17th Jul 2017
Saw this in my account area on the virgin media home page. I previously had 100mbps plan, no phone or tv. Upgrade was free!
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I find this is usually followed by getting a letter in a month or so to tell you prices are going up.
Find Virgin retentions to be totally incompetent. Ended up closing account and re-applying to get a "deal"
64 Comments
Account Specific (Sorry Cold)
ask them about the 300mbps package upgrade, we just did that from 200 and it was only £1.50 extra.
I find this is usually followed by getting a letter in a month or so to tell you prices are going up.
did mine a few month ago .... if your on a old package you can upgrade for free to the new ones so its not account specific
habz78619 m ago

ask them about the 300mbps package upgrade, we just did that from 200 and …ask them about the 300mbps package upgrade, we just did that from 200 and it was only £1.50 extra.


Just rang them about upgrading us from 200 to 300 it would put our bill up by £40 woman was saying.
Guessing there is no equivalent upgrade for those of us on 200mb? Can't complain really as I'm on a very good deal with them at the moment and nothing I do remotely stresses a 200mb connection....
well, ive just downgraded from 200mb, to 150mb after the free 100mb to 200mb upgrade.... As we are at the end of our package had a call from the loyalty team and have negotiated £30/month, 150mb, line rental and call package included.
Our package had increased and was set to go up to £55 from £45 now the promotional credits have run out. Was going to leave to join sky and retention's initially offered £42, but wanted £30...

Could have kept the £200mb for £35/month, but was told the 150mb package may be eligible for the 300mb upgrade down the line, plus I thought that there would inevitably be price increases regardless of what we agree to.

£30 for what we got is ok, but no new box offered - if you leave you would get around a 50% off any package offer, we just didnt have the time to go that far this year.
Find Virgin retentions to be totally incompetent. Ended up closing account and re-applying to get a "deal"
That's it - another price hike on the way like they always do shortly after giving you a "free" speed boost.
Got 200mb and weekend calls with caller ID for £36 including line rental, is this a crap deal?
Not showing any on my account (possibly account specific). Hot for who can get....!!!
Didn't show on my account but i rang them and got the offer
Lucifer_UK35 m ago

well, ive just downgraded from 200mb, to 150mb after the free 100mb to …well, ive just downgraded from 200mb, to 150mb after the free 100mb to 200mb upgrade.... As we are at the end of our package had a call from the loyalty team and have negotiated £30/month, 150mb, line rental and call package included.Our package had increased and was set to go up to £55 from £45 now the promotional credits have run out. Was going to leave to join sky and retention's initially offered £42, but wanted £30... Could have kept the £200mb for £35/month, but was told the 150mb package may be eligible for the 300mb upgrade down the line, plus I thought that there would inevitably be price increases regardless of what we agree to.£30 for what we got is ok, but no new box offered - if you leave you would get around a 50% off any package offer, we just didnt have the time to go that far this year.



I'm paying £27 for 100mb BB & phone, got a retention deal last year but no box upgrade (on Hub2 with is sh*te as a wireless router, had to buy a Netgear).
Just had a free upgrade from whatever it was before (76mb?), so I'm guessing they won't boost me again just yet.
Worth a call though.
Anyway hot from me, regardless if it's account specific- it's still a good a heads-up to existing customers who can call them and request it- we wouldn't have known to try without this post!


habz786

ask them about the 300mbps package upgrade, we just did that from 200 and … ask them about the 300mbps package upgrade, we just did that from 200 and it was only £1.50 extra.



no point when they can't even provide me the 200mbps I've signed up for.
Pressed this months ago, still on 100mb ohh well
Will check later. Thx
if you accept one of these 'speedboosts' do you automatically sign yourself in to a 12/18month contract from that point as a result?
Free speed boost = constant price increases!
Free... lol... drum roll for the price hike in october please
Mine is asking for 11.75 extra for the 200MB,
Well, I got the £55 Full House bundle with £220 Quidco cashback and it paid out within 6 weeks!

Very impressed. So I'm getting that bundle for £36 a month now after cash back. Happy days (when cashback actually paysout!)
DevilD3 h, 5 m ago

Find Virgin retentions to be totally incompetent. Ended up closing account …Find Virgin retentions to be totally incompetent. Ended up closing account and re-applying to get a "deal"

I had to do the same. Don't they get it costs them actually more?
Hate to think what we are paying to Virgin Media as we have the football etc. Even with so called loyalty discount still paying about a £100 per month.
Our wifi speed isn't great, probably cos there are several walls between the router and living room.
is there anything we could get to improve wifi around the whole house? We are rubbish at tech and hate thought of ringing them for advise I never understand.

Due to popular demand this product is out of stock
henryftw

Got 200mb and weekend calls with caller ID for £36 including line rental, … Got 200mb and weekend calls with caller ID for £36 including line rental, is this a crap deal?


Considering I got them to gimme 200mb, weekend calls and TVXL HD for £35 (around Black Friday time). Inconsistent swings and roundabouts mate.

Next Black Friday I'll be pushing for the same deal + either sky sports or their new V6 TiVO box.
Edited by: "cliffio76" 17th Jul 2017
Not happy... I'm on 70Mbps, with just the Talk Weekend phone package, and I'm being charged £42pm! I'm out of contract, but if I want to change my package I would have to start a new contract (min 12 months) - unfortunately, there's some uncertainty with my landlord, and I may have to move in a few months... If I do move, and the new property doesn't have Virgin, then I will have to pay off the rest of my contract, so I can't risk it... Their retention agents say there's nothing they can do without starting a new contract.
I was 150mb already, when I just visited virgin site via link it said your upgrade to 150mb is complete.

Huh?
Woth a call; I got upgraded to 150 from 100 mb and they will send me a new hub also. Hot from me
annedawso22 h, 49 m ago

Hate to think what we are paying to Virgin Media as we have the football …Hate to think what we are paying to Virgin Media as we have the football etc. Even with so called loyalty discount still paying about a £100 per month.Our wifi speed isn't great, probably cos there are several walls between the router and living room.is there anything we could get to improve wifi around the whole house? We are rubbish at tech and hate thought of ringing them for advise I never understand.


4 options:

1) download a 'wifi analyser' app for your phone (there should be an exact match for android on google play - dont know about iphones) - this will tell you how strong your wifi signal is and what competing signals might be interfering if they share the same wifi channel. Using that information you could try to move your router to a more central part of the house (you might need a longer ethernet cable to accomplish this though!). You mentioned 'a house' so presuming your neighbours are further away but if the app shows any overlap with another signal you'd want to move the wifi to another channel in the admin settings of the router

2) buy a wifi repeater - a search on here or amazon will find these

3) buy a better router with stronger wifi capabilities; i'd recommend either tp-link or asus

4) keep your virgin router as is and use some powerline adapters; these function much like ethernet cable does, except it uses the houses internal electrical cabling to push a network signal down. the idea here is that you plug one powerline adapter in next to your existing router and then another in another room further away. you can then either set up another router/access point here.. or you can just use that powerline adapter to plug directly in to something (eg tv, media box, console)
Just called them I'm on bb only £32.39 for 76mb and a crap superhub 2. Best she could offer me was 100mb £30.20, 200mb £35.25 or the gamer package for £40 something and "maybe" a upgraded hub. When I said about others getting better deals or upgrades she said OK? So much for 6+ years of loyalty.
Account Specific (Sorry Cold)
I got 50mb line rental, weekend calls and medium for £15
NeoDoug1

Not happy... I'm on 70Mbps, with just the Talk Weekend phone package, and … Not happy... I'm on 70Mbps, with just the Talk Weekend phone package, and I'm being charged £42pm! I'm out of contract, but if I want to change my package I would have to start a new contract (min 12 months) - unfortunately, there's some uncertainty with my landlord, and I may have to move in a few months... If I do move, and the new property doesn't have Virgin, then I will have to pay off the rest of my contract, so I can't risk it... Their retention agents say there's nothing they can do without starting a new contract.


Dont believe you have to honour the rest of the contract if you move. I didnt. Check t n cs
http://i.imgur.com/B64usbj.png

They dramatically boosted my speeds!

Thanks OP




(all in all, this is account specific and mine is still 100)

Edited by: "AsadP2012" 18th Jul 2017
I ended up closing my account and went to Plusnet. 3 months later I got an offer in the post for Virgin, £23 for TV and 100mbs. Luckily Plusnet hiked prices and let me leave.
Virgin's stupidly high contention ratios mean in some areas, such as Barnes SW London, it doesn't matter what speed they promise, as come the evening it drops to slower than your phone's 4g connection.

You'd be better off using semaphore.
annedawso

Hate to think what we are paying to Virgin Media as we have the football … Hate to think what we are paying to Virgin Media as we have the football etc. Even with so called loyalty discount still paying about a £100 per month.Our wifi speed isn't great, probably cos there are several walls between the router and living room.is there anything we could get to improve wifi around the whole house? We are rubbish at tech and hate thought of ringing them for advise I never understand.


You could try powerline adapters that run broadband through your wiring/plugs. Funnily enough Virgin sell them.
bigweapon0717th Jul

Free... lol... drum roll for the price hike in october please


Price goes up all the time. Speed upgrade or not. Same for other providers.
The dirty secret with VIrgin internet is upload speed. Even my mums basic ADSL gets an upload speed of over 6mbps. And it feels 'snappy' even with the work VPN. While my VIrgin cable has an upload of 3mbps. Were I to take the VIrgin shilling and upgrade to 200mbps I'd be getting - correct me if wrong - a princely 6mbps upload! So it'd take about a day to back a 64GB iPhone up to the cloud. Or about 6 hours to transfer a VM to a work server. Absolutely not worth the bother.
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