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Free Windows 7 Upgrade, Or Not, As The Case May Be
Free Windows 7 Upgrade, Or Not, As The Case May Be

Free Windows 7 Upgrade, Or Not, As The Case May Be

Banned
You probably know the Windows 7 Free Upgrade program went live on Friday 26th June. If you dont know, its a program run by computer suppliers offering an upgrade to the new Windows operating system when it is released. You might have to pay a small fee to cover postage (thats why this is in Deals, not Freebies) but apart from that, its free.

However, not all computers are created equal. Take care who you buy from.

Dell and the Dixons group (Dixons, Currys and PC World) all updated their websites on 26th June to show which computers qualified for the free upgrade.

I emailed the following retailers asking the same thing, are you taking part in the program and if so, are all computers included or just certain ones. Theyve had over a week, here are their responses:

Argos - "We aim to reply to all queries within 48 hours" - Still waiting. No updates on the website either, although you could take them up on one of their special offers like a half price mouse when you buy a desktop which already includes a mouse. You could stick it on your Argos credit card at 27.9% APR.

Amazon - Supplied a link where I could pre-order a full retail version of the OS - I mailed back reminding them it was the upgrade I was asking. They said they knew that but just wanted to let me know how I could pre-order a retail version. They also said they would inform their "concerned department" and the website would be updated as soon as the program went live. I mailed them again to let them know it went live on Friday 26th. The website hasnt been updated yet. Still, it's good to know there is a department of Amazon that is concerned about it.

C-Discount - "We can adviser [sic] that the warranty only covers for software only not for upgrades, we would suggest that you check this with the manufacturer who can confirm this for you" - No, I don't know what the hell they're on about either (and that's the 1st time I've used the "sic" thing). I sent another email letting them know what the upgrade program is all about. They came back and said C-Discount would NOT be taking part in the program. I guess they dont fancy selling any computers till November.

Comet - Supplied a link to a page on their website explaining they were taking part in the program. There was no mention of this on any obvious pages on their site, you had to dig into their FAQs. And, no, they had no idea which computers they're running the program on. I noticed today the website is now showing free upgrade options on computers, even ones running Vista Basic, which DONT qualify for an upgrade. Miss-selling, anyone?

Tesco - Got an automated response saying they'll get back to as soon as possible. On the 29th I got an email asking for the catalogue number of the computer I was querying. I replied saying it was just a general query. They replied on 2nd July saying theyd look into it and get back to me. Well, they havent and their website still doesnt mention Windows 7.

Asda - Another automated response. 5 days later I got an email saying I would have to phone the electrical helpline. The website still mentions nothing of Windows 7. Basically, they havent got a scooby.

Play (we have a winner) - Play dont list an email address on their site. They make you fill in one of those web-forms meaning you cant keep a copy. I filled one in and didnt get a reply so I checked my old emails and sent an email to all the Play addresses I had. Some came back as undeliverable but one got through. Unfortunately. "We are very sorry to hear that you have been sent the incorrect item. We will arrange for the item to be refunded as soon as we have received it at our warehouse" - This relates to DVD-Rs I ordered from them months ago, not the question I had asked about Windows 7. They'd sent a cheaper version. I needed to use them so I told Play I'd just keep them and they could keep the £1 difference. I replied to their email telling them it was Windows 7 I was asking about. They sent me another email about the DVD-Rs. I emailed again. They replied with their usual Due to the nature of the problem we feel that this issue would be better resolved over the phone. I didnt see the point. Still no update on their site either. Too much inbreeding in Jersey me thinks.

So, I guess the moral of this story is buy from Dell or DSG. Or wait until one of the others realizes their not shifting any units and starts flogging them off cheap.

Hope this is of some help to those looking to get a new computer.

83 Comments

Banned

my mate just told me you can download off the official microsoft site...but its a work in progress...kind of like an advanced beta version...worth checking out maybe?

it came to me as an update, but i havent looked at what differences it has

wouldn't it be easier approaching the manufacturor over dealing with retailers? for example, I wouldnt have bothered contacting amazon, cdiscount, pcworld&co, play, tesco or asda. The manufacturor is who has paid the licensing fee to microsoft for the os, so as long as you can prove (to the manufactor or possibly ms) you have a purchase after the date in which ms has sold licenses which allow the free upgrade - all fine.

the retailers will probably just start notifying purchasers to contact the manufacturor anyway..

Original Poster Banned

You can download the release candidate from microsoft. It'll last a year then you'll end up with no OS.

Buying a computer from a manufacurer is often more expensive than buying from a retailer so most people are going to buy from a retailer and want to deal with the retailer to get their upgrade. In the case of Comet offering updates on Vista Basic machines, they do redirect you to the manufacturer, who will tell you your shiney new toy doesn't qualify.

Just trying to help some folks out before they get stuck with a machine they can't upgrade for free.

How do you actually qualify for a free upgrade?

heat & rep for the effort - always like to hear about consumers who show some retailers can be ignorant, if not useless.
web-form copy options: in similar circumstances I have previously copied the whole webpage and emailed it to myself (!).

stewarty77;5672927

How do you actually qualify for a free upgrade?



Buy a Laptop / PC after June 26th, that has Vista (not basic) and is from a participating manufacturer (I don't know if there's a list somewhere). Go to the site and enter your serial number.

There's a list here, wont be sent till November - February time
microsoft.com/uk/…spx

Heat & rep for the post itself

This type of thing would be great in Bitterwallet!

I just wanted to show my appreciation to dunfyboy for all the hard work he has put in on this. It was an interesting read. Thanks!

Thanks dunfyboy you saved me some:thumbsup: hassle as I'm looking for a new laptop.

Thanks dunfyboy - rep added
I've been trying to get the same info from Amazon and I'm getting the same 'written by a six year old' replies relating to past orders - can't they read at Amazon?

I'm sorry ascen - as for your idea of

wouldn't it be easier approaching the manufacturor over dealing with … wouldn't it be easier approaching the manufacturor over dealing with retailers?

can you imagine what it would be like trying to get a response from Acer?

sosrandom;5672945

Buy a Laptop / PC after June 26th, that has Vista (not basic) and is from … Buy a Laptop / PC after June 26th, that has Vista (not basic) and is from a participating manufacturer (I don't know if there's a list somewhere). Go to the site and enter your serial number.There's a list here, wont be sent till November - February timehttp://www.microsoft.com/uk/windows/buy/offers/upgrade.aspx



I think the key words are "participating manufacturer" - it's no suprise to me that retailers aren't clued up on this, they'll just quote what the manufacturers tell them (if and when then tell them anything)

Thanks from me to OP.

I agree with sosrandom in that the upgrade will be done by the manufacturer and not the dealer from which you buy. This is because the operating system license was paid for by the manufacturer to Microsoft and upgrades to the are never done by dealers. When deciding on a new computer between the qualifying period of July 2009 through December 2009, I would check the manufaturer web site for update conditions before purchase. As it looks at the moment, Vista Basic is the only version which does not qualify for an upgrade.

I am glad I did not need a new computer during the Vista period. I'm going from XP straight to Windows 7, probably after SP1

dunfyboy;5672917

You can download the release candidate from microsoft. It'll last a year … You can download the release candidate from microsoft. It'll last a year then you'll end up with no OS. Buying a computer from a manufacurer is often more expensive than buying from a retailer so most people are going to buy from a retailer and want to deal with the retailer to get their upgrade. In the case of Comet offering updates on Vista Basic machines, they do redirect you to the manufacturer, who will tell you your shiney new toy doesn't qualify.Just trying to help some folks out before they get stuck with a machine they can't upgrade for free.



Oh no, I wasn't meaning purchasing from the manufacturer, I was meaning that the manufacturer will deal with the upgrade vouchers rather than having the retailer act as the man in the middle between purchaser and dozens of different manufacturers.

Your post is most informative and helpful I was not criticizing it negatively, just pointing what might be easier or more logical.

For example:
Toshiba: uk.computers.toshiba-europe.com/inn…s-7
Acer: acer.com/win…de/
HP & Compaq: hp.com/go/…ade

Essentially, you type in your info, and after windows 7 is released it gets shipped to you...

The problem will be with the house brand or rebranded laptops... as the rebrander, retailer and manufacturor will try and pass the buck and effort in doing it.

gsloman;5673160

Thanks dunfyboy - rep added I've been trying to get the same info from … Thanks dunfyboy - rep added I've been trying to get the same info from Amazon and I'm getting the same 'written by a six year old' replies relating to past orders - can't they read at Amazon?I'm sorry ascen - as for your idea of can you imagine what it would be like trying to get a response from Acer?



*shrug* Check my above post, I can't think of anything simpler than the link I provided and they send it to you! You never need to even talk to anyone! Acer: acer.com/win…de/

I have experience in this because one of my companies is involved in this.

angelkelly;5672952

Heat & rep for the post itselfThis type of thing would be great in … Heat & rep for the post itselfThis type of thing would be great in Bitterwallet!



It hasn't got enough spelling mistakes and grammatical errors for Bitterwally. :whistling:

Thanks ascen for the links but Acer says 'buy a qualifying PC' but I can't find any clues as to which models qualify. I suppose that's where the retailers can help but if they're not clued up then it makes it difficult.

It hasn't got enough spelling mistakes and grammatical errors for … It hasn't got enough spelling mistakes and grammatical errors for Bitterwally



One done

Heat and thanks - the £5 saved is quickly forgotten when it all goes wrong!

Good bit of analysis! Heat and Rep

Heat and rep. Excellent work, very informative.:-D

Hilarious posting, thanks for doing this chasing.

Isn't Customer Service great !

(Press 1 for Yes, 2 for No, or hold for an advisor...)

Bought a laptop at Staples yesterday and was given all the bumf on Windows 7 Upgrade (after they tried to sell me the extended Warranty and the Norton Virus). Bloke in Staples seemed to think that there was no free upgrade for Vista Basic. The laptop had home premium on it so it wasn't an issue but seems a bit tight.

The manufacturer would have to deal with this, not the retailer, as they have paid the licence fee.

Heat & rep for the effort put into this by dunfyboy.

Why is it always the customer who has to jump through the hoops, read and re-read the small print, check with forums, etc in order to get a fair deal? Are there any honest, honorable, decent, and helpful companies left, who understand that when they treat their customers with respect the customer will return and recommend others?

john

Great post deserves full credit (+temp +karma)

gsloman;5673275

Thanks ascen for the links but Acer says 'buy a qualifying PC' but I … Thanks ascen for the links but Acer says 'buy a qualifying PC' but I can't find any clues as to which models qualify. I suppose that's where the retailers can help but if they're not clued up then it makes it difficult.



True that, I have no idea of what is elligible or not.

Someone said something about the vista basic version, from the look of it, it is not elligible.

The microsoft website gives a bit of an overview: microsoft.com/win…spx

Cut and paste from the ms website:
* Essential details: When you buy Windows Vista Home Premium, Business, or Ultimate either as a packaged product or on a qualifying PC you can get a comparable upgrade version of Windows 7 after it’s generally available on October 22, 2009. Qualifying PCs, offer details, and product delivery methods will vary by manufacturer, so check their sites for specifics. If you buy a packaged copy of Windows Vista you can order your upgrade from Microsoft. The Windows 7 Upgrade Option program runs from June 26, 2009 through January 31, 2010. However, individual PC manufacturers may choose to offer the option for a shorter period. For full details, see the FAQ.

dunfyboy: It is probably more useful to have this deal link to the microsoft website above than the xbox website, it has links to all the manufacturors that are participating.

Over time, the retail outlets will be officially informed of the upgrade policy, which will essentially refer you to the manufacturor. So theres everyones answer!

Chasing retailers will be pointless, and I would not recommend taking a retail assistants words that your laptop is windows 7 free upgradeable.

Banned

microsoft.com/win…spx

Participation in the Windows 7 Upgrade Option is decided by the PC manufacturers. There are costs associated with implementing the offers so they may opt out of the program for certain models, particular timeframes, or in specific markets. We encourage customers to work with their PC manufacturers to better understand availability

It has nothing to do with the retailer, it is the Manufacturers you should be contacting.

Has any one contacted Carphonewarehouse

Bought a laptop on Saturday it a free upgrade but you have to pay postage and to the UK it is £12.79 I think just under £13 and a disc is sent to you.
Applied for missis window 7 upgarde Sunday night but earlies time we will get disc is 22nd of October :roll:

HP / Compaq charge £21.99 for the P&P on the "free" upgrade disc...

Jakg;5674282

HP / Compaq charge £21.99 for the P&P on the "free" upgrade disc...



Toshiba are even better! They'll let you have your free upgrade for "only £27.90 INC VAT". How nice of them.

A nice piece of investigative retail journalism. The endless dead-ends and unrelated replies you received in your correspondence does, I suppose, highlight the cost-savings in customer relations departments that are made. It must be hard for suppliers to keep on top of every manufacturer roll-out program but even so very frustrating for a consumer wishing to make an informed purchase. Thanks for all your research.

Shine600;5674407

A nice piece of investigative retail journalism. The endless dead-ends … A nice piece of investigative retail journalism. The endless dead-ends and unrelated replies you received in your correspondence does, I suppose, highlight the cost-savings in customer relations departments that are made. It must be hard for suppliers to keep on top of every manufacturer roll-out program but even so very frustrating for a consumer wishing to make an informed purchase. Thanks for all your research.



Agreed, can't believe play didn't even read your e-mail and just made their own up about some dvd's, then when you told them it wasn't about dvd's they replied about sodding dvd's.

Criminal.

You should avoid PLAY like the playgue (sorry) anyway for anything significant and especially things that could possibly break. As they're based offshore they don't have to adhere to the distance selling act and tend to absolve themselves of all responsibility 20 days after your purchase. Something I found out to my cost as I discovered my RAM chips were faulty on about day 27. I ended up having to return them to the manufacturer (in the NETHERLANDS!!!) grrrrr

Shambles;5673607

Great post deserves full credit (+temp +karma)



I agree!:thumbsup::thumbsup:

Independent research always sits well with me, hot.

Good scheme - but my PC was purchased in October 2008 and my laptop in December 2008 so neither will qualify in any event.

I take my hat off to you Dunfyboy - for your extensive "watchdog would be proud of you" research! Very interesting read...

i didnt know this had started already, have some rep windows 7 is much better than vista
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