Freedompop PREMIUM annual payg Unlimited/2.25GB

Be very careful with freedompop I got one of their free sim's with free credit each month. I cancelled the trial as soon as I activated the sim and downgraded to the free basic plan. This was back in February and have been using the sim in my tablet. While checking my bank statement last week I noticed a £3.99 freedompop charge on there.

After going through my bank statements over the last few months. It turns out they have been charging me £4 a month since February. So I logged onto my Freedompop account and noticed that a Premier service had been added to my account. I did not ask for this Premier service. So I tried cancelling it my self to no success. I then had to go on their forums and message a MOD to help me. While on the forums I noticed a few people having the same issue. A mod replied to them and said it was a fault during the downgrade process and accepted the fault down to freedompop and gave a refund for the all the payments taken.

After a few days a different mod replied to me via PM stating the same that it was a fault with the system and they would refund me. However, They could only refund me 3 months worth of payments as it's impossible for them to refund the rest. I then copied and pasted what the other mod said in the public forum to the other user offering him 7 months worth of refunds. A few days later the mod replied to me giving me a BS excuses saying oh yer we just this week changed the policy that we can only refund up to 3 months.

So yer I don't trust them anymore and have since taken the sim out of my tablet and deactivated it.

ocelot203 m ago

Be very careful with freedompop I got one of their free sim's with free …Be very careful with freedompop I got one of their free sim's with free credit each month. I cancelled the trial as soon as I activated the sim and downgraded to the free basic plan. This was back in February and have been using the sim in my tablet. While checking my bank statement last week I noticed a £3.99 freedompop charge on there.After going through my bank statements over the last few months. It turns out they have been charging me £4 a month since February. So I logged onto my Freedompop account and noticed that a Premier service had been added to my account. I did not ask for this Premier service. So I tried cancelling it my self to no success. I then had to go on their forums and message a MOD to help me. While on the forums I noticed a few people having the same issue. A mod replied to them and said it was a fault during the downgrade process and accepted the fault down to freedompop and gave a refund for the all the payments taken.After a few days a different mod replied to me via PM stating the same that it was a fault with the system and they would refund me. However, They could only refund me 3 months worth of payments as it's impossible for them to refund the rest. I then copied and pasted what the other mod said in the public forum to the other user offering him 7 months worth of refunds. A few days later the mod replied to me giving me a BS excuses saying oh yer we just this week changed the policy that we can only refund up to 3 months.So yer I don't trust them anymore and have since taken the sim out of my tablet and deactivated it.Read lessRead more

Contact your bank, unauthorised payments.

Already expired acording to the website

seaniboy19 m ago

Contact your bank, unauthorised payments.

Thanks ill give them a call see if I can get the rest refunded.

Quite unscrupulous business practice to me. They admit fault on their half on public domain with evidence but yet expect their customers to pay the price of their incompetence. Thank goodness I didn't signed up to these lot been posted for the best part of the year on HUKD. Sometimes going cheap MNVO is not the best answer cutting cost here & there with how long can the business plan survive. Okay with a disposable number but not my main one.

ocelot2024 m ago

Be very careful with freedompop I got one of their free sim's with free …Be very careful with freedompop I got one of their free sim's with free credit each month. I cancelled the trial as soon as I activated the sim and downgraded to the free basic plan. This was back in February and have been using the sim in my tablet. While checking my bank statement last week I noticed a £3.99 freedompop charge on there.After going through my bank statements over the last few months. It turns out they have been charging me £4 a month since February. So I logged onto my Freedompop account and noticed that a Premier service had been added to my account. I did not ask for this Premier service. So I tried cancelling it my self to no success. I then had to go on their forums and message a MOD to help me. While on the forums I noticed a few people having the same issue. A mod replied to them and said it was a fault during the downgrade process and accepted the fault down to freedompop and gave a refund for the all the payments taken.After a few days a different mod replied to me via PM stating the same that it was a fault with the system and they would refund me. However, They could only refund me 3 months worth of payments as it's impossible for them to refund the rest. I then copied and pasted what the other mod said in the public forum to the other user offering him 7 months worth of refunds. A few days later the mod replied to me giving me a BS excuses saying oh yer we just this week changed the policy that we can only refund up to 3 months.So yer I don't trust them anymore and have since taken the sim out of my tablet and deactivated it.Read lessRead more

Pity, I was tempted there...
Still, if this is pre-pay, there's no reason for them to have any monthly overcharge.

Ah, like all the good FreedomPop deals i shows expired when you click on it. Anyone else getting that?

Very strange I can access the link ?

Ill expire

??

Why a short run promotion? Testing the waters to see if congestion on their network?

ocelot2011 m ago

Thanks ill give them a call see if I can get the rest refunded.

Any unauthorised payments should be dealt with in the appropriate manner regardless of how your bank are trained!

Financial Conduct Authority
fca.org.uk/con…unt

veedubjai2 m ago

Why a short run promotion? Testing the waters to see if congestion on …Why a short run promotion? Testing the waters to see if congestion on their network?Read lessRead more

No idea the link was working without following the email link, now only the link is working from my email ??

ScroopEgerton11 m ago

Ah, like all the good FreedomPop deals i shows expired when you click on …Ah, like all the good FreedomPop deals i shows expired when you click on it. Anyone else getting that?Read lessRead more

Yes, but following the link from email still works, both were working.

seaniboy14 m ago

No idea the link was working without following the email link, now only …No idea the link was working without following the email link, now only the link is working from my email ??Read lessRead more

​I'm on 321 PAYG network but not sure their network is as good as Three's own network. Back of my mind tells me it would be slower for data. Is the email generic or only specific accounts only?

veedubjai7 m ago

​I'm on 321 PAYG network but not sure their network is as good as Three's o …​I'm on 321 PAYG network but not sure their network is as good as Three's own network. Back of my mind tells me it would be slower for data. Is the email generic or only specific accounts only?Read lessRead more

They buy from a Three wholesale provider/reseller that does HP Data Pass, can't recall the company, google...
Edit FOGGMOBILE
Generic access was available, now its email only

Does anyone have a link for the FREEDOMPOP app that supports dual SIM phones that lets you use a normal SIM without taking over the standard contacts and messaging apps?

—————FREEDOMPOP————————


Your vision & mission statement is to screw as many people as you can before they shut you down.


—————BE CAREFULL ALL WITH THESE CROOKS—————