Get Automatic Refunds For Delayed Journeys on TfL via Reeclaim (London specific)
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Get Automatic Refunds For Delayed Journeys on TfL via Reeclaim (London specific)

35
Found 12th Jul
Surprised this hasn't been posted before, but for those of you living in the capital, Train Reeclaim links up to your TfL online account to automatically claim back refunds for delayed journeys.

Works with pay-as-you-go and travelcards on your Oyster, and any journeys using Contactless.

The service is free, but according to their FAQs they'll start to do offers and discounts etc. down the line.
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Re-e-claim- when the crowd say bo'- selecta!
Dealmessiah1 h, 20 m ago

The only thing I have about this reclaiming malarkey is; the big bosses in …The only thing I have about this reclaiming malarkey is; the big bosses in their ivory towers won't be hit with the refunds, they'll just start laying off staff to compensate the losses.I dispair at this thought as I know it's right.


With the payments the government make to the holders of the franchise to run the train service for the contracted period, part of that payment is ring fenced for compensation and can only be spent for that purpose. However, if the budget for compensation is not used up (millions of pounds are always left in these budgets) , then whatever remains at the end of the financial year can just be absorbed in to the railway operators profits. It therefore would be very unlikely that anyone would be made redundant due to compensation payments, and nobody should feel guilty about making a claim as the operators are made to budget for it accordingly.
It really does work. Since signing up to it, I've gotten automatic refunds on delayed services on TFL Rail. Such a smart idea, can't wait for it to take over the National Rail claim process!

Thanks OP
35 Comments
Great idea
thanks
It really does work. Since signing up to it, I've gotten automatic refunds on delayed services on TFL Rail. Such a smart idea, can't wait for it to take over the National Rail claim process!

Thanks OP
How is this a deal?
horsepills6 h, 6 m ago

How is this a deal?


There's always one, isn't there?
The only thing I have about this reclaiming malarkey is; the big bosses in their ivory towers won't be hit with the refunds, they'll just start laying off staff to compensate the losses.

I dispair at this thought as I know it's right.
Dealmessiah1 h, 20 m ago

The only thing I have about this reclaiming malarkey is; the big bosses in …The only thing I have about this reclaiming malarkey is; the big bosses in their ivory towers won't be hit with the refunds, they'll just start laying off staff to compensate the losses.I dispair at this thought as I know it's right.


With the payments the government make to the holders of the franchise to run the train service for the contracted period, part of that payment is ring fenced for compensation and can only be spent for that purpose. However, if the budget for compensation is not used up (millions of pounds are always left in these budgets) , then whatever remains at the end of the financial year can just be absorbed in to the railway operators profits. It therefore would be very unlikely that anyone would be made redundant due to compensation payments, and nobody should feel guilty about making a claim as the operators are made to budget for it accordingly.
This has already been posted.
judgejules_19992 h, 45 m ago

With the payments the government make to the holders of the franchise to …With the payments the government make to the holders of the franchise to run the train service for the contracted period, part of that payment is ring fenced for compensation and can only be spent for that purpose. However, if the budget for compensation is not used up (millions of pounds are always left in these budgets) , then whatever remains at the end of the financial year can just be absorbed in to the railway operators profits. It therefore would be very unlikely that anyone would be made redundant due to compensation payments, and nobody should feel guilty about making a claim as the operators are made to budget for it accordingly.


So they budget for failure?

Doesn't seem quite right and I would have thought it more effective somehow else. I'm not sure how though.
Re-e-claim- when the crowd say bo'- selecta!
Signed up, and already have gotten multiple refunds!

Cant believe it, thanks OP!
Not sure how effective is this. I have registered with them for more than six months ago, only had one refund. I am sure Jubilee line was late on numerous occasions.
Have used this for a over a month now. It does work. After registering, it claimed over £20 back from previous journeys that I wouldn't have thought were late. Has claimed 2 more since.
It does work, got refunded 20£ so far. Only thing is you will need to give them you tfl log in details to allow them to access your travel history
meetmax28 m ago

Not sure how effective is this. I have registered with them for more than …Not sure how effective is this. I have registered with them for more than six months ago, only had one refund. I am sure Jubilee line was late on numerous occasions.


It has to be delayed over 15 min to be eligible for refund
Anyone know how the company makes money out of this service
Thanks. It's really difficult to get a pay out from tfl in the past year. Last month the bakerloo was suspended and the train guard advised everyone to disembark and make alternative arrangements. I put in a claim and was told I was only eligible for a refund if i had stayed on the bakerloo line and waited for it to start up again
Edited by: "pototea" 13th Jul
This would have saved me plenty when I was commuting to work! but I've switched to cycling now
It doesn't work for Photocards unfortunately
Anyone had this work post timetable changes?
How quick is it usually after signing up? Is it days unitl first refund or weeks or months?
I registered yesterday and already received over £13 in refunds!
Quality!
I am using this from last 4 months. Once signed up, and that's it, remaining it will take care. Got refunds many times, even I didn't aware the tube journey was delayed more than 15 mins. Great algorithm, shame even TFL couldn't do this.
horsepills13th Jul

How is this a deal?


I'll let you know in 15 minutes, waiing for a tube at the moment.
jamie01513th Jul

It doesn't work for Photocards unfortunately


It's worked for my photocard!
joel_noimark8 h, 54 m ago

It's worked for my photocard!


I can't get it to work for mine as there is a seperate website for Photocards with a different login page. Are you registered on the main Oyster site or the Photocard one?
jamie0155 h, 38 m ago

I can't get it to work for mine as there is a seperate website for …I can't get it to work for mine as there is a seperate website for Photocards with a different login page. Are you registered on the main Oyster site or the Photocard one?


I already had both portals so it allowed me to link my photocard to my regular one
joel_noimark29 m ago

I already had both portals so it allowed me to link my photocard to my …I already had both portals so it allowed me to link my photocard to my regular one


That explains it, however I only have a photocard one so it doesn't work for me
Maybe give tfl a ring and see if they can set you up a standard account? Honeslty reeclaim gives me that peace of mind when the delays frustrate me :')
joel_noimark6 h, 44 m ago

Maybe give tfl a ring and see if they can set you up a standard account? …Maybe give tfl a ring and see if they can set you up a standard account? Honeslty reeclaim gives me that peace of mind when the delays frustrate me :')


I rang them and they told me I had to use the Photocard site unfortunately
Was sceptical at first, but just received over £30 from TfL within two days of signing up. Just WOW!

Everyone should sign up and hopefully TfL will be forced to do something about their awful signal failures.
I signed up one week ago but no refund. I guess this means the central line and bakerloo line are never delayed?
Mr.Heater14th Jul

I am using this from last 4 months. Once signed up, and that's it, …I am using this from last 4 months. Once signed up, and that's it, remaining it will take care. Got refunds many times, even I didn't aware the tube journey was delayed more than 15 mins. Great algorithm, shame even TFL couldn't do this.


This.

The service should be automatically applied to every Oyster card as part of tfl, and if tfl have your details, they should automatically refund your account.
Why a 3rd party needs to be involved at all is unbelievable.
I signed up two weeks ago and received a refund notification yesterday for one journey I made last week. I didn't even realise the journey was delayed (although when I checked my TFL history I saw the journey was longer than usual).

Great service for basically no effort.
Gonna bump this thread. Thank you so much for the post.
So far, detected 3 journeys and have average of £3 refunded back each time
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