Just clarifying it for people to make it black & white. No offence.
That's why I said I'd check with the EST (cheeky) I was simply passing on the information I was given.
Just because they said it doesn't make it true. Seems pretty clear from the terms they agree to with the EST that they cannot charge.
@nitro228 I just picked up my bike at my local after using the voucher, no admin fee. I did bring up what you posted with them and they said the shop is actually within their right to charge as it takes 15mins to process the voucher. My bike shop said they considered setting a £5 admin fee but in the end decided against it. They also mentioned that once you give the ok to preform the work then you are eligible for all the fees stated out before. Of course I'd double check with EST but it seems that your bike store has just set a pretty high fee relative to the worth of the voucher. Saying that if their hourly rate is £60 then £15 would be understandable if it takes 15mins. Glad my local decided against charging.
Cheers. Will get my bike back first and try and get a receipt showing the admin charge before doing that