Since being founded in 2008 Groupon has revolutionised the way products are sold, both on the high street and online. Their business is centred on selling discounted coupons that attract their large customer base to participating retailers and other businesses.
There are two main sections of Groupon’s UK website: All of Groupon’s discount coupons can be purchased and printed out via their website at www.groupon.co.uk, making it easy to save money on meals, accommodation and leisure experiences. You can also purchase discounted items via Groupon Goods, which connects manufacturers and goods retailers to Groupon’s pool of customers.
Checking Groupon for Good Deals
Groupon’s Product Categories
Groupon divides its products up into several major categories and these can all be found at the top of the groupon.co.uk website. They include:
Local – Which collects Groupons from local businesses in a diverse range of fields, from car repair, gym membership and restaurants to beauty treatments or DIY tools.
Goods – Groupon Goods sells a huge selection of items. Its product categories include car and home appliances, electronics, entertainment, groceries, health & beauty, home & garden, jewellery & watches, kids, men’s fashion, sports & leisure and women’s fashion.
Getaways – This includes flights and accommodation, with trips to the UK and Europe, USA and the Rest of the World.
Events – Groupon offers discounted tickets to theatre, films, music events, sports and family attractions like theme parks.
With such a large selection of products, Groupon also provides discounts for a massive array of leading brands. Brands on offer include:
To buy an item from Groupon, simply click on the item or voucher you desire and press the “Buy!” button. Pay exact attention to the terms and conditions of the offers and discounts – often they are limited to a certain time period or place. You need to register an account or login to your existing one to finish your order – it´s not possible to order as a guest.
Finding the best Bargains from Groupon
Groupon is a discount vouchers retailer, so technically all of their products are special offers. However, the hottest recent deals are collected at the Best of Groupon pages, so if you are looking for the biggest reductions that might be the best place to look. Groupon also takes part in the Black Friday retail event and hosts other seasonal sale events.
Payment Methods Accepted by groupon.co.uk
Groupon accepts the following major payment methods: Visa and MasterCard credit cards, Maestro, American Express and PayPal.
Shipping Options from Groupon Goods
Different products from Groupon come with different shipping costs, depending on the size and fragility of the item being sent. They differ a lot – any shipping costs are displayed at the checkout stage under the “Shipping & Handling” subtotal. All items can furthermore be tracked using the "Track Order" section of your "My Groupons" page. There is also a chance that an item ordered from Groupon Goods comes with an extra delivery fee for handling. This will be clearly stated at the checkout stage.
Discount codes are usually sent via e-mail so no shipping costs are incurred.
Returning Items to Groupon
Groupon operates the Groupon Promise system, which allows customers to return any unredeemed coupons within 3 days of purchase. There are also specific policies for different Groupon offers and cases:
If you ordered on another website and entered your shipping details there, you have to contact the merchant.
If you have bought a Groupon Getaways voucher before the voucher has expired and you have not been able to book a time that suits you, Groupon will refund the value of the voucher.
If the voucher period has expired, then Groupon will not refund a Getaways voucher, so search for a convenient date well before the expiry date.
Groupon Live tickets will only be refunded if the event is cancelled or rescheduled.
Any items purchased via Groupon Goods can be returned within 14 days of receipt. This covers any goods that have been damaged in transit, have missing parts or are faulty. It doesn’t cover changes of mind. Any items marked “final sale” on the purchase page are also ineligible for returns. This is how you return items:
If your item does qualify, head to the Groupon Goods website and go to the “My Groupons” section.
Enter your sign-in details as normal. Now click on the “View details” link.
Here you should see a link marked “Return package”.
Click the link and print out the prepaid mailing label.
Attach this prepaid label to the package containing your items and send this to the address on the label.
Refunds from Groupon Goods usually take between 2 and 3 weeks to process. You can track the status of any return by heading to the “View details” page and clicking on “View Return Status”.
Groupon’s Social Media Presence
You can connect with Groupon via the following social media channels:
Groupon also offers a range of blogs and newsletters, e. g. the official GrouponBlog Beyond the Deals or Groupon Grassroots where local deals for charitable or social causes are posted. When you have subscribed for Groupon and confirmed your email address, you´ll automatically receive Groupon’s regular newsletter. You can adapt it on your account later on for your personal needs and interests. All registered users receive weekly updates about new offers, while anyone can visit the Taste of Groupon section on their website. Here, new food and drink offers are showcased for different locations.
Snap App by Groupon
Groupon to Go App
Groupon’s preferred method of contact is via their customer support form on their website. Here, customers can ask questions about shipping, promo codes and the items that are promoted themselves.
Groupon do not provide a UK-based phone number for customer queries. If you want to discuss a matter over the phone, your only option is to call their American helpline (00 +1888-373-5777). Press option 5 to get through to an operator.
Alternatively you can write to Groupon UK at their head office:
Groupon International Limited Lower Ground Floor Connaught House 1 Burlington Road Dublin 4, 216410 Ireland
Or their international head office:
Groupon Inc. 600 W. Chicago Ave Suite 400 Chicago, IL 60654 USA
The Groupon UK FAQ includes a wide range of commonly asked questions regarding the firm’s vouchers, discount codes, shipping and returns policy, and should be the first port of call for most customer queries.
Groupon offers a huge, continuously changing array of deals for services, goods and leisure experiences. All of the latest deals can be found at the Groupon HotUKDeals pages, the first place to look for online discounts.