Hawaii Deck Chair - Was £29 Now Just £10 @ B&Q Reserve & Collect
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Hawaii Deck Chair - Was £29 Now Just £10 @ B&Q Reserve & Collect

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13 Comments

Original Poster

http://cdn.priceprobe.net/i/5960402.55374dcfbf2fcfdcb2.95346514

Ordered about 25 items from this sale yesterday which were all in stock. Got a call this morning to say they didn't have any of the items left in stock so nothing had been reserved. Same thing happened to 4 of my colleagues. Shambles!

I reckon the staff are buying up all the bargains - even if they have been reserved.

same here just had a phone call saying all that i ordered are out of stock

wazzygib

Ordered about 25 items from this sale yesterday which were all in stock. … Ordered about 25 items from this sale yesterday which were all in stock. Got a call this morning to say they didn't have any of the items left in stock so nothing had been reserved. Same thing happened to 4 of my colleagues. Shambles!I reckon the staff are buying up all the bargains - even if they have been reserved.



Thats just not on.

I've seen Aldi employees buying up their popular items, maybe makes up for the low wages.

I don't begrudge low earners the chance of a bargain. But I do hate wasting my time - I spent a good couple of hours browsing the bargains and reserving them!

I actually detest B&Q's R&C service for the reason stated above. Happened to me so many times!

exactly the same has happened to me three times! Obviously their ordering system does not work as 'head office / the website' knows there is stock in a particluar store but they continue to sell it to their customers rather than completing the online orders.

Banned

I find it very suspicious that I've seen a lot of German holidaymakers in all the B & Q's I've been in lately...................

It happened to me too. Went to collect it and they said sorry all sold out before we picked it. What a waste of petrol.

Anyways get on to head office, I got a nice bung in vouchers from them.

dont bother with reserve and collect, Why? search for 'reserve' in this link from comment #20 to #150 :- http://www.hotukdeals.com/deals/aragua-medium-clay-chimenea-10-down-from-49-from-thursday-25-08-b-q/1001992

Edited by: "terrystan" 26th Aug 2011

damn, not in stock in my local store...

same here, unprofessional... I got 1 item out of 25 confirmed R&C items. wasting my time. No plans to return to B&Q for anything at all in the foreseeable future

i went today to pick up my reserve and collect stuff, which no one could find anywhere in the store! in the meantime, one of the very nice assitant said my best bet was to go around and grab the stuff off the shop floor, he ordered huge pallettes of stock to be bought down...what he said was going on was that the stuff is not placed at eye level but right on top where they need that special machinery to bring it down, so when the reserve and collect staff go to the eye level shelf to pick up the stuff its not there (because it has not been bought down), and call you to say its all gone, when it hasnt!! he had pallette loads of the stuff on shelves high up he was showing me!

i managed to come home with over £800 worth of garden furniture and bits for £100! everything that i reserved and collected and told was not in store, WAS!!!!
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