Interesting one! I hope the bank refunded you whatever mess when it got re-debited? Also the information would be good as I would avoid anything the same people run. I would not descend on the business though for the same reasons - too much time and attention on them. Perhaps a few measured posts on the internet to ensure others don't make the same mistakes is fair game.
It got worse for me. This rogue supplier eventually realised they were going to get fined by the bank and refunded after the bank had already refunded and closed off my claim. Neither bank nor supplier notified me so I ended up in a right mess with managing my account after the amount was re-debited. Just another way these complete pr**ks have screwed me over. I found out information about the chap who owns them in my efforts to seek vengeance and I suggest you do not want to ever do business with this or any of the associated businesses he owns. I'm keen to descend on his business in Birmingham or Nottinghamshire if any of you are up for a bit of peaceful protest?
This is really easy to get right Kevin. Start with when you have 20x monitors to sell, put that figure into your online store so it doesn't sell 50,000 of the things you don't have and you won't get any of the problems you've had with this. While I agree with you about the Amazon style experience - for some people if it's not on the doorstep the next day then they kick off, and that's completely unreasonable - 3 months with one email and no product or money back is inexcusable, even for a supposed OEM engaging directly. Or not, apparently.
To circle around on this as well. Same experience for me. Did get some contact but it was intermittent and just offering me something else. I got refunded by the bank also. PLENTY of time given to sort this out. Dodgy, despite protestations otherwise on this forum.
No response received from Hazro after multiple emails and online ticket requests. They didn't ship the monitors or issue a refund. I had to get refunded by the fraud team at my bank. Do not trust these people, they do not have a telephone number and will not respond to you.