Elex is now cheaper at Base in any case.
I guess we both bought the same game, Luke. :) Axiom was my order.
I have had a similar experience to mixmixi with Hitari. Their customer service was by far the worst I have experienced with an online retailer and also said pretty much the same thing to me when I had asked for a refund. Will not be buying from them again.
I loved it. The game is shonky and low budget and the first few hours are genuinely painful. You don't stand a chance against anything until you are around level 10, so your only option is to run from all fights until then. Oh what's that, you think you're strong enough to fight that rat? Give it a try then, you're not. However, if you can push through all that pain, it becomes genuinely brilliant. Any fan of low budget euro RPGs like Risen, Arcania, Two Worlds etc should buy this immediately.
Hitari has been following these practices for long. This is a deal I posted last year. They were banned for 3 months here and they are allowed again. I have had 3-4 orders from them in the past but all stuff I ordered were in stock. This time round, the item was not in stock. They tend to keep money and don't refund, unless you ask them. Here is a reference to what happened before: https://www.hotukdeals.com/deals/tom-clancys-rainbow-six-siege-year-2-gold-edition-xbox-one-1746-delivered-hitari-2678406?page=2#thread-comments