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Hive Leak Sensor FREE to British Gas HomeCare Customers
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Hive Leak Sensor FREE to British Gas HomeCare Customers

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Posted 27th Nov 2018Edited by:"bobthewibble"
I've just had this email through, I thought it might be worth highlighting for anyone with a British Gas HomeCare arrangement and Hive set up. The deal link takes you to a page where you can see if you qualify.

As a HomeCare customer we already help cover your home, including your Plumbing & Drains. But with over one in four home insurance claims caused by the escape of water*, we know how important it is to keep things working right.

That’s why we wanted to let you know, you can claim a Hive Leak Sensor at no extra cost. This clever new technology can let you know of anything unusual such as a potential water leak and send an early warning straight to your smartphone. If the sensor helps you find a problem, don’t worry – since you’re our HomeCare customer, if it’s covered we’ll be there to fix it.


It's a self install but looks easy enough. So check your emails if you've not seen this, or use that link and put in your HomeCare number to get yours.

£79 on Amazon so bobby bargain!

Edit: It appears tied to your HomeCare cover arrangement, so no subscription to pay (as mentioned in comments) but it can be 'withdrawn' if you stop your contract, which is fair enough I guess. Also, it seems to be only those with the extended Plumbing and Drains cover, not just boiler cover.

Nice find by @HermanZeGerman with this link that means any one with a Homecare agreement (maybe need the pipes and drainage cover...) can claim one of these even if you haven't previously qualified:
https://www.hotukdeals.com/visit/comment/36288618/16002687
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Heads up - this isn't really free. You have to pay a subscription of £3.99 a month after the first year. I sent mine back after learning that. It's also a pain in the neck to cancel. You have to email them to get a returns number then package it all up to send it back. Ended up taking the batteries out of mine due to the multiple false notifications. Overall, would definitely not recommend given my experience, but YMMV.

EDIT: Worth checking this, I had my free one quite a long time ago so I might be wrong or it might have changed. It's still a crap product though, way too many false alarms.
Edited by: "Jes1" 27th Nov 2018
74 Comments
Hot... thanks
Heads up - this isn't really free. You have to pay a subscription of £3.99 a month after the first year. I sent mine back after learning that. It's also a pain in the neck to cancel. You have to email them to get a returns number then package it all up to send it back. Ended up taking the batteries out of mine due to the multiple false notifications. Overall, would definitely not recommend given my experience, but YMMV.

EDIT: Worth checking this, I had my free one quite a long time ago so I might be wrong or it might have changed. It's still a crap product though, way too many false alarms.
Edited by: "Jes1" 27th Nov 2018
You're welcome. I see the reviews on Amazon are pretty iffy, but heck, it's free, worth a go at least (that's probably WHY it's free...)
Jes127/11/2018 09:40

Heads up - this isn't really free. You have to pay a subscription of £2.99 …Heads up - this isn't really free. You have to pay a subscription of £2.99 a month after the first year. I sent mine back after learning that.


No mention of that in the email - I think they're including it in your HomeCare subscription from this sentence lower down:

Once you've claimed your Hive Leak Sensor, you can keep it for as long you have Plumbing and Drains as part of your cover+
And in the T&Cs it states:
+If you cancel your policy or remove Plumbing and Drains cover, the sensor will no longer send you alerts. Please note that the Hive Leak service may be withdrawn at anytime.
So it looks like they are including this in your cover, I'll add that to the OP though, thank you.
Edited by: "bobthewibble" 27th Nov 2018
Jes127/11/2018 09:40

Heads up - this isn't really free. You have to pay a subscription of £3.99 …Heads up - this isn't really free. You have to pay a subscription of £3.99 a month after the first year. I sent mine back after learning that.


What!? Where does it say that? I’ve got one but haven’t seen that anywhere
i only have boiler cover so looks like im not included in this one. pity..
I had one of these posted by BG. Unfortunately it’s the most unreliable device I have ever used. Once fitted it started alerting to detecting small trickles of water which sent me on a wild goose chase around the house, checking taps, pipes, toilets and even in the loft. Nothing found. A day or so later another alert but at about 3am saying it has detected a large volume of water like someone having a shower! I thought it may be a faulty device but upon googling hive leak sensor there are literally hundreds of similar reports of false alarms. Have had about 5 or 6 false alerts in the space of a week. This product currently is not fit for purpose and although this is free, I strongly recommend against it until they fix it. All it does is make you worry that you have a leak when in fact it is just misfiring. I have since removed the batteries and had to call Hive to actually remove it from my app as it doesn’t allow you to remove it yourself.
bobthewibble5 m ago

No mention of that in the email - I think they're including it in your …No mention of that in the email - I think they're including it in your HomeCare subscription from this sentence lower down:Once you've claimed your Hive Leak Sensor, you can keep it for as long you have Plumbing and Drains as part of your cover+And in the T&Cs it states:+If you cancel your policy or remove Plumbing and Drains cover, the sensor will no longer send you alerts. Please note that the Hive Leak service may be withdrawn at anytime.So it looks like they are including this in your cover, I'll add that to the OP though, thank you.


Maybe I'm wrong or they've since updated it then, can't even remember where I found out it was a subscription based service and I've since cancelled due to all the annoying notifications. I had an end date in my account though, maybe it would have renewed for free.
Thanks @painty useful info
HotUKDealSeeker6 m ago

What!? Where does it say that? I’ve got one but haven’t seen that anywhere


I might be wrong so don't panic! You can see the plan details in your Hive account if you login online.
By the time this detects a leak, sends you a message surely its already done the damage? We had a burst pipe in our bathroom we, heard it go and by the time we made it to the stop cock it had pretty much soaked the whole bathroom, that was less than a minute. Would be better if it was an actuator that would then turn the stop valve off on detection, unless this has that feature?
Was thinking of getting contents insurance from them, would I be getting future offers if I did so? Or is this only for boiler cover/ having gas and electric with them?
bobthewibble1 m ago

Thanks @painty useful info


No worries. It’s a useful idea in principle if it works. Hopefully they’ll fix it in a v2 but at the moment I’d avoid.
stoneblade4 m ago

By the time this detects a leak, sends you a message surely its already …By the time this detects a leak, sends you a message surely its already done the damage? We had a burst pipe in our bathroom we, heard it go and by the time we made it to the stop cock it had pretty much soaked the whole bathroom, that was less than a minute. Would be better if it was an actuator that would then turn the stop valve off on detection, unless this has that feature?


Potentially yes but it does also alert to small water usage like a dripping tap or running toilet overflow which would be useful if it was accurate. Currently just sends false alerts which are just as bad as no alerts as it makes you paranoid! There are devices out there that will auto shut off a valve but are very expensive and have to be fitted. Depends on the use case I suppose.
For those wondering how it works I found this nice little YouTube summary
Edited by: "bobthewibble" 27th Nov 2018
painty22 m ago

I had one of these posted by BG. Unfortunately it’s the most unreliable d …I had one of these posted by BG. Unfortunately it’s the most unreliable device I have ever used. Once fitted it started alerting to detecting small trickles of water which sent me on a wild goose chase around the house, checking taps, pipes, toilets and even in the loft. Nothing found. A day or so later another alert but at about 3am saying it has detected a large volume of water like someone having a shower! I thought it may be a faulty device but upon googling hive leak sensor there are literally hundreds of similar reports of false alarms. Have had about 5 or 6 false alerts in the space of a week. This product currently is not fit for purpose and although this is free, I strongly recommend against it until they fix it. All it does is make you worry that you have a leak when in fact it is just misfiring. I have since removed the batteries and had to call Hive to actually remove it from my app as it doesn’t allow you to remove it yourself.


I completely agree. It's not really ready for the consumer market yet in my experience - too many false alarms and, what's worse, it didn't warn me when there was a significant leak (luckily my honeywell leak device kicked up a stink). I did feed this back to Hive while the leak was still active, so they could at least try to analyse why it was being ignored, but received no response.
Edited by: "KeithD" 27th Nov 2018
stoneblade29 m ago

By the time this detects a leak, sends you a message surely its already …By the time this detects a leak, sends you a message surely its already done the damage? We had a burst pipe in our bathroom we, heard it go and by the time we made it to the stop cock it had pretty much soaked the whole bathroom, that was less than a minute. Would be better if it was an actuator that would then turn the stop valve off on detection, unless this has that feature?


I think it just clips around the pipe near the stopcock.

A device like you're suggesting that was actually plumbed in would probably be much more accurate and useful with less false alarms. The ability to automatically, or remotely turn off the water if it detects high usage (likely leak) when you're out with no appliances on would be great.

Plus it could even be designed to work like a smart water meter giving you real usage info in the hive app, letting you see exactly how much water you use every time you have a shower, use the dishwasher etc and help you try and reduced your bill.
Pointless post... It's targeted customers only via email
@LankyChris Quick we should pantant the idea!
Suppose if you're gonna trust British Gas with any sort of plumbing job it's worthwhile getting a leak detector!
Got one of these free. To be honest, it's a terrible product. It doesn't really detect leaks, it detects when you're using a lot of water (through vibrations in the pipes I assume). Which means, if you did have a leak, it would begin to register much to late to stop any damage that a leak may cause. As such, it's pretty worthless. You'd probably notice a tsunami in your house before this went off.
I got the free plug instead, well pleased as I was going to buy it
So it’s not possible to get one to sell on?
"Hi, it's your hive leak sensor. I hope your having a great holiday? Oh, by the way, your pipes have burst and there's water pissing through your light fittings, justsayin."
Sharpharp27/11/2018 10:24

Pointless post... It's targeted customers only via email


No it's not, follow the link, you can put in your homecare agreement number and see if you qualify!
Jes11 h, 49 m ago

Heads up - this isn't really free. You have to pay a subscription of £3.99 …Heads up - this isn't really free. You have to pay a subscription of £3.99 a month after the first year. I sent mine back after learning that. It's also a pain in the neck to cancel. You have to email them to get a returns number then package it all up to send it back. Ended up taking the batteries out of mine due to the multiple false notifications. Overall, would definitely not recommend given my experience, but YMMV.EDIT: Worth checking this, I had my free one quite a long time ago so I might be wrong or it might have changed. It's still a crap product though, way too many false alarms.


thanks for the headsup, almost bought it.... i hate driect debits.
bobthewibble27/11/2018 11:21

No it's not, follow the link, you can put in your homecare agreement …No it's not, follow the link, you can put in your homecare agreement number and see if you qualify!



Which part of "targeted customers" do you not understand bob?

"Oops. We've checked our records and it looks like you’re not eligible as we cannot find your BritishGas HomeCare reference number."
Sharpharp27/11/2018 11:32

Which part of "targeted customers" do you not understand bob?"Oops. We've …Which part of "targeted customers" do you not understand bob?"Oops. We've checked our records and it looks like you’re not eligible as we cannot find your BritishGas HomeCare reference number."


I was disagreeing with your 'only by email' comment. Yes it's only some customers, but there is a webpage where anyone with a homecare agreement can check if they are eligible. Looking back there's been several rounds of this offer going out so it may be people have missed the fact they can benefit, that's the point.
Got one of these from British Gas out of the blue in the post a couple of weeks ago.
I’ve had no problems at all.... bit fiddly getting it onto the pipe and after a week or so it notified me about a tiny leak. It advised to check the toilet cistern which I did and found it was leaking such a small amount I hadn’t noticed.
New rubber thingy and all good again.... No more notifications since.
Seems ok for free to me.!!
bobthewibble1 h, 7 m ago

I was disagreeing with your 'only by email' comment. Yes it's only some …I was disagreeing with your 'only by email' comment. Yes it's only some customers, but there is a webpage where anyone with a homecare agreement can check if they are eligible. Looking back there's been several rounds of this offer going out so it may be people have missed the fact they can benefit, that's the point.



Just admit you are wrong Bob....

That link has been available since the very beginning of this scheme, BG "email" customers that are eligible.
Your post is utterly pointless, because as I said it is for "targeted customers" only...

If everyone started posting links to websites where they might be eligible once in a lifetime, that would take up "Pointless" forum space.

Change your Post title to say "FREE to Eligible by email invite BG HomeCare Customers".
I received an e-mail about this last night and discovered that if you use this special link, anyone can claim it: hivehome.com/in-…ert
Nothing is free - especially from BG!
hermenzegerman27/11/2018 13:31

I received an e-mail about this last night and discovered that if you use …I received an e-mail about this last night and discovered that if you use this special link, anyone can claim it: https://www.hivehome.com/in-app/advocacy/leak-alert


Thank you for this. I didn't receive email but I used this link and have now managed to order one for free!
Besford59 m ago

Nothing is free - especially from BG!


I got free home care cover from BG last January. And thanks to having that free policy I have managed to order a free hive plug and free leak sensor today!
hermenzegerman27/11/2018 13:31

I received an e-mail about this last night and discovered that if you use …I received an e-mail about this last night and discovered that if you use this special link, anyone can claim it: https://www.hivehome.com/in-app/advocacy/leak-alert


Perfect I’m not even with British Gas and this worked with my hive details. Thanks very much.
seatie27/11/2018 14:19

Thank you for this. I didn't receive email but I used this link and have …Thank you for this. I didn't receive email but I used this link and have now managed to order one for free!


Fabulous, I'm so glad to hear that. @Sharpharp won't be apparently.
BigRstar27/11/2018 15:25

Perfect I’m not even with British Gas and this worked with my hive d …Perfect I’m not even with British Gas and this worked with my hive details. Thanks very much.


That's interesting, what did you put in the box for your HomeCare account number?
bobthewibble4 m ago

Fabulous, I'm so glad to hear that. @Sharpharp won't be apparently.That's …Fabulous, I'm so glad to hear that. @Sharpharp won't be apparently.That's interesting, what did you put in the box for your HomeCare account number?


I didn’t put anything. From the link that was posted. It asked me three questions about my stop tap location etc then said I was eligible for one. Then I had to log into my hive account then came up free.
And got my order email through too.
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Answer yes to all three questions and it will ask you to log into your hive account and all free. No mention of home care code
hermenzegerman27/11/2018 13:31

I received an e-mail about this last night and discovered that if you use …I received an e-mail about this last night and discovered that if you use this special link, anyone can claim it: https://www.hivehome.com/in-app/advocacy/leak-alert


Cheers, I have managed to order a free hive plug and free leak sensor today!
whitestar27/11/2018 17:44

Cheers, I have managed to order a free hive plug and free leak sensor … Cheers, I have managed to order a free hive plug and free leak sensor today!


Link for plug please
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