Homeserve cover. - £6 for one year
614°Expired

Homeserve cover. - £6 for one year

123
Found 2nd Dec 2015
Plumbing & Drainage Plus

Cover a range of plumbing problems with Plumbing & Drainage Plus.

You can help protect yourself from the cost of dealing with repairs to burst water pipes, blocked sinks and drains, seized and dripping taps.

When things go wrong, a HomeServe approved engineer will be there to help get things sorted.

This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.

no excess 50 p per month and you can have has many call outs as you wish for nothing a must for cold months burst pipes etc...fixed for free


Cancel the policy before renewal @ £96/year.
- biggysilly

123 Comments

£96 after first year.

Looks good, but homeserve any good?

Original Poster

Victoriaa

£96 after first year.


whats that got to do with the deal?
does that make it a bad deal, just cancel after year 1 simple
Edited by: "coolcraig999" 2nd Dec 2015

coolcraig999

whats that got to do with the deal?



well if people forget to cancel that's how much it is after the first year currently.
And as for the deal don't you think my comment shows how much of a saving yours is eh?

Original Poster

shug119

Looks good, but homeserve any good?


i have this policy and have used them a few times no bother, repairs done for free a must for a cold winter

Edited by: "coolcraig999" 2nd Dec 2015

I have had a very bad experience of Homeserve. I had 3 Homeserve plumbers attend an emergency that I had and not one managed to sort the problem. When I complained to the company they then started fobbing us off with excuses.

I ended up fixing the problem myself! I, as a non-professional Home DIYer, had more knowledge than these so-called Homeserve "Plumbers". I eventually ditched the insurance. No more !

Before you take out any policy with this company, I suggest you do some research !

Here's some interesting stuff (including dubious business practices):

reviewcentre.com/rev…tml

forums.moneysavingexpert.com/sho…007

bbc.co.uk/new…978

telegraph.co.uk/fin…tml

fca.org.uk/new…ngs








Edited by: "Mav01" 2nd Dec 2015

EXCELLENT ! I have just applied so fingers crossed ..... just make a note in the calendar to cancel it December 2016 !

Original Poster

Mav01

I have had a very bad experience of Homeserve. I had 3 Homeserve plumbers … I have had a very bad experience of Homeserve. I had 3 Homeserve plumbers attend an emergency that I had and not one managed to sort the problem. When I complained to the company they then started fobbing us off with excuses. I ended up fixing the problem myself! I, as a non-professional Home DIYer, had more knowledge than these so-called Homeserve "Plumbers". I eventually ditched the insurance. No more !Before you take out any policy with this company, I suggest you do some research !Here's some interesting stuff (including dubious business practices):http://www.reviewcentre.com/reviews259929.htmlhttp://forums.moneysavingexpert.com/showthread.php?t=1780007http://www.bbc.co.uk/news/business-26167978http://www.telegraph.co.uk/finance/property/advice/8874110/Homeserve-cover-not-necessary.htmlhttps://www.fca.org.uk/news/homeserve-fined-30-million-for-widespread-failings


its 50 p a month mate i think all this is a bit ott as i have already said i have used them twice for dripping tap and burst pipe and had no issues at all..

great deal. Just mark up your calendar to cancel before auto renewal then take the deal out again. it's nearly always on.

Thanks just reminded me to cancel mine.
No nasty shocks.
Will wait a month and then let the missus take it out in her name.

coolcraig999

its 50 p a month mate i think all this is a bit ott as i have already … its 50 p a month mate i think all this is a bit ott as i have already said i have used them twice for dripping tap and burst pipe and had no issues at all..




Ok...I am simply pointing out that this company can't deal with emergencies that matter. eg. Boiler problem, Heating problems, plumbing issues.

The money that I paid for the insurance was a loss to me as they never fixed the problem which I ended up dealing with myself!

I would not even give them a penny !

It is ultimately up to you if you wish to deal with this company - I am simply pointing out the problems a lot of people have encountered when dealing with Homeserve.

Here's some more information:

complaintsboard.com/com…tml





Edited by: "Mav01" 2nd Dec 2015

Mav01

Ok...I am simply pointing out that this company can't deal with … Ok...I am simply pointing out that this company can't deal with emergencies that matter. eg. Boiler problem, Heating problems, plumbing issues.The money that I paid for the insurance was a loss to me as they never fixed the problem which I ended up dealing with myself! I would not even give them a penny ! Here's some more information:http://www.complaintsboard.com/complaints/homeserve-england-greater-london-c184504.html


The link is from 6/7 years ago? But I get your point. I am sure Sainsbury's Home Insurance use Homeserve as well but I guess it is down to the nature of the problem and the quality of plumber.

I got it last year for £9 per month but also got £100 back from Quidco. need to cancel in January

chapchap

The link is from 6/7 years ago? But I get your point. I am sure … The link is from 6/7 years ago? But I get your point. I am sure Sainsbury's Home Insurance use Homeserve as well but I guess it is down to the nature of the problem and the quality of plumber.



here are some recent (2015) reviews:

reviewcentre.com/rev…tml

Still shows a pattern of not being able to deal with home emergency issues. As Homeserve claims to be "professional", it should not be down to the "Quality" of the plumber - if they know what they are actually doing. In our case, they failed three times !



Original Poster

Mav01

here are some recent (2015) … here are some recent (2015) reviews:http://www.reviewcentre.com/reviews259929.htmlStill shows a pattern of not being able to deal with home emergency issues. As Homeserve claims to be "professional", it should not be down to the "Quality" of the plumber - if they know what they are actually doing. In our case, they failed three times !


ok mate we get the messgae you dont like homeserve, anyone would think you trying to scupper this deal..

coolcraig999

ok mate we get the messgae you dont like homeserve, anyone would think … ok mate we get the messgae you dont like homeserve, anyone would think you trying to scupper this deal..



It is not a question of liking or disliking Homeserve or "scuppering deals".

They simply don't "deliver" when it matters !!!


I've got Homeserve Cover 8 at the minute, but it has a £50 excess. Anyone know if I could take out this policy as well? £6 for the year is a lot cheaper than even 1 call out so would be worth it.

Original Poster

GeordieLou

I've got Homeserve Cover 8 at the minute, but it has a £50 excess. … I've got Homeserve Cover 8 at the minute, but it has a £50 excess. Anyone know if I could take out this policy as well? £6 for the year is a lot cheaper than even 1 call out so would be worth it.


no you cant have both, i tried that, it clashes

FLATS ARE NOT COVERED

Ah well, never mind. It was a good idea while it lasted!
FWIW, I've called Homeserve out twice this year and they've been great. Attended within 24 hours both times and fixed the problem with no hassle. I'd definitely recommend them based on the service I've had.

Victoriaa

£96 after first year.


When you ring to cancel they will try and keep you as a customer.
I ended up staying for another year at £3 per month.(zero excess)
As for their service.. It's a mixed bag.
I have called them out many times.
My upstairs toilet pipe getting blocked all the time.
First few times they came and jetted it clear but it was happening every few weeks or so.
I got on the phone after third or fourth time and asked them to do a proper repair because it's the same problem every time.
They sent 2 vans and stuck a camera down the drain and found it had collapsed.
Dug up the garden and repaired it.
All was well for a bit then same problem. Called them again and they stuck the camera down again.
This time they found that when the drain collapsed a chunk of clay drain pipe had worked its way down the soil pipe.
He broke it up and flushed it through.
Been a year or so.. No problems.

All for 50p a month!.

I thought it would be rude of me not to renew.

Overall I am extremely pleased with their service.
If they had dropped the camera down on first or second visit it would saved a lot of hassle

coolcraig999

imagine your bill if you did not have cover more than £6 i bet....


Hence my comment about it being rude not to renew

Just joined £6 for one year. Billy bargain. Just made note to cancel end November next year. Thanks Op

we didn't have a great experience with them unfortunately. Have switched to British Gas cover now. more money but better service so far!
Edited by: "tiggyandpops" 2nd Dec 2015

Even though this is cheap, I would never deal with this company again after a bad experience.

They are not worth it - even at this price.

Mav01

I have had a very bad experience of Homeserve. I had 3 Homeserve plumbers … I have had a very bad experience of Homeserve. I had 3 Homeserve plumbers attend an emergency that I had and not one managed to sort the problem. When I complained to the company they then started fobbing us off with excuses. I ended up fixing the problem myself! I, as a non-professional Home DIYer, had more knowledge than these so-called Homeserve "Plumbers". I eventually ditched the insurance. No more !Before you take out any policy with this company, I suggest you do some research !Here's some interesting stuff (including dubious business practices):http://www.reviewcentre.com/reviews259929.htmlhttp://forums.moneysavingexpert.com/showthread.php?t=1780007http://www.bbc.co.uk/news/business-26167978http://www.telegraph.co.uk/finance/property/advice/8874110/Homeserve-cover-not-necessary.htmlhttps://www.fca.org.uk/news/homeserve-fined-30-million-for-widespread-failings



Yup I agree. Had the full cover with them which covers heating, plumbing, electrics etc. Had an issue with bathroom lights not working, paid the £50 call out charge and the electrician brings up some baloney about the bathroom lights not being wired in line with the newest BS standards and refusing to do the job. Wasted my 50 quid and called out an independent electrician who immediately pinpointed the problem to a blown transformer to the bulbs, an hour and £80 later and all repaired and working fine.

On looking at the finer print, it appears they had changed their electrical reg requirements on homes for their electrical cover to be valid, in mid-2014. Previously the requirement had been that the electrical installation should be in line with standards applicable to the property WHEN BUILT, they had then changed it so that any fault's repairable only if the installation complies with the latest BS standards that are applicable to NEW homes. So, any property built before 1987 when the newest regs were introduced are ineligible for electrical cover under Homeserve.You couldn't make it up.

The engineer who did the actual repair told me this is one of those arsey get-out clauses,.in fact the regulating body will issue an electrical safety certificate for any property so long as the installation complied with regs in place at the time but this is not enough for Homeserve!

Buy their comprehensive cover at your peril, you've been warned.
Not sure about the plumbing cover as I've never used them for that.
Edited by: "hcc27" 2nd Dec 2015

Mav01

I have had a very bad experience of Homeserve. I had 3 Homeserve plumbers … I have had a very bad experience of Homeserve. I had 3 Homeserve plumbers attend an emergency that I had and not one managed to sort the problem. When I complained to the company they then started fobbing us off with excuses. I ended up fixing the problem myself! I, as a non-professional Home DIYer, had more knowledge than these so-called Homeserve "Plumbers". I eventually ditched the insurance. No more !Before you take out any policy with this company, I suggest you do some research !Here's some interesting stuff (including dubious business practices):http://www.reviewcentre.com/reviews259929.htmlhttp://forums.moneysavingexpert.com/showthread.php?t=1780007http://www.bbc.co.uk/news/business-26167978http://www.telegraph.co.uk/finance/property/advice/8874110/Homeserve-cover-not-necessary.htmlhttps://www.fca.org.uk/news/homeserve-fined-30-million-for-widespread-failings



I have had similar problems with them - booked this earlier this year fir £6 - had standing water under my suspended ground floor - took 6 months and god knows how many visits for them before they admitted there was a problem and repaired it.
I had "clean water" engineers out, "dirty water" engineers out - then told it was just ground water table and the smell was a dead rodent that had found its way in - then I took all my decking up as they said the water must be getting in through a hole in the house wall below ground level - then united utilities out (three times)- back to clean water / dirty water etc for months - finally they "spotted" that somehow the drain outside had shifted off the pipe below and repaired it...6 months of horrible foul smelling stagnant dirty water !

Does seem to be a few issues with this company, but nothing comes close to the price - if it's a choice of no cover or possibly dubious cover but at only 50p a month, I know what I'd choose. Hot deal as far as I'm concerned.

brilliant for drainage and plumbing but avoid for boiler cover

Original Poster

i have this cover and had a burst pipe which was fixed and dripping tap which was fixed all next day no hassle and cost me notthing, i am giving my opinion on this cover which cost £6 for first year, i would not comment on electrical or boiler cover from homeserve or british gas as this deal has nothing to do with that, people ranting on about neg points if the neg has to do with homeserve pipes and drainage cover then fair play if not why bother to comment? its 50 p per month lol
Edited by: "coolcraig999" 2nd Dec 2015

Heat, did this last year and used 1 callout. Got it discounted to £5 a month this year.

Vistrix

Even though this is cheap, I would never deal with this company again … Even though this is cheap, I would never deal with this company again after a bad experience.They are not worth it - even at this price.


Really, not worth 50p a month! You serious?

Original Poster

kkthomask

FLATS ARE NOT COVERED


hope this helps
homeserve.com/ins…ats

Tempted to go for the Cover 8. £114 a year but £84 topcashback - Therefore £30 net cost and it includes a £50 argos voucher

coolcraig999

this is for pipes and drainage not electrical



I know. Read the experiences mentioned in other posts where forum members have had plumbing call-outs.
As my electrician said, insurance companies tend to have sub-standard workmen on their roll, as he pointed out, any half-decent tradesman would work for themselves via Checkatrade and Rightmove and would not have time left for insurance work which pays a fraction of an independent job.

Together with the arsey get-out clauses in the small print this strategy saves them a lot of money.

Obviously for 50p a month anyone can take a punt and if it works out, fine, otherwise you will still money left to call out an independent plumber.
Edited by: "hcc27" 2nd Dec 2015

If you are already with them I guess you need to give them 30 days notice and then take out this deal. Will that be an issue? How long is this deal around for?

Regardless this seems like a no brainer plus reviews look ok

hcc27

Yup I agree. Had the full cover with them which covers heating, plumbing, … Yup I agree. Had the full cover with them which covers heating, plumbing, electrics etc. Had an issue with bathroom lights not working, paid the £50 call out charge and the electrician brings up some baloney about the bathroom lights not being wired in line with the newest BS standards and refusing to do the job. Wasted my 50 quid and called out an independent electrician who immediately pinpointed the problem to a blown transformer to the bulbs, an hour and £80 later and all repaired and working fine.On looking at the finer print, it appears they had changed their electrical reg requirements on homes for their electrical cover to be valid, in mid-2014. Previously the requirement had been that the electrical installation should be in line with standards applicable to the property WHEN BUILT, they had then changed it so that any fault's repairable only if the installation complies with the latest BS standards that are applicable to NEW homes. So, any property built before 1987 when the newest regs were introduced are ineligible for electrical cover under Homeserve.You couldn't make it up.The engineer who did the actual repair told me this is one of those arsey get-out clauses,.in fact the regulating body will issue an electrical safety certificate for any property so long as the installation complied with regs in place at the time but this is not enough for Homeserve!Buy their comprehensive cover at your peril, you've been warned. Not sure about the plumbing cover as I've never used them for that.



​i had similar issue. my bath was leaking from pipe that is under bath. called them came and refused to Repair cos it was not standard fit!
got my own plumber did job in 15 minutes. just had to replace washer.
I have gone with Swindon's Emergancy cover 4.99 pm. called them couple of times and no issues at all

Heat, did this last year and used 1 callout. Got it discounted to £5 a month this year.

ie10

Really, not worth 50p a month! You serious?



Failing to come out at a specific time and failing to fix the job, and very rude customer service? Yes, from my experience I would say it isn't even worth giving them 50p a month for.

A complete waste of my time. I understand this is just my experience but I believe their overall customer feedback isn't too good either.

Edited by: "Vistrix" 2nd Dec 2015
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