Unfortunately, this deal is no longer available
Homeserve - Anyone who works for The NHS or Social Care and has any plumbing or heating emergency will be fixed for free
4827° Expired

Homeserve - Anyone who works for The NHS or Social Care and has any plumbing or heating emergency will be fixed for free

Homeserve Deals
4827° Expired
Homeserve - Anyone who works for The NHS or Social Care and has any plumbing or heating emergency will be fixed for free
Posted 17th Apr 2020

This deal is expired. Here are some options that might interest you:

As of Monday if you work for the NHS or work in social care and you have an emergency plumbing or heating issue please call HomeServe - You dont need a policy, they will simply send an engineer out to fix the problem - For FREE!!
Community Updates
What is your offer for NHS and Social Care workers?

During lockdown, we’re offering NHS and Social Care workers FREE plumbing and heating emergency repairs.

What is the definition of a Social Care worker?

A Social Care worker is defined as one of the 1.5 million people who make up the paid Social Care workforce, in local authorities and the independent and not-for-profit sectors. This includes care workers, caterers, cleaners, nurses, occupational therapists, personal assistants, registered managers and social workers.

I’m an NHS/ Social Care worker, how do I get this offer?

If you experience an emergency, simply give us a call on 0330 0247 222* to book your FREE repair - we’re on hand to help 24/7.

What do I need in order to qualify for this offer?

When you call us to book your claim, we’ll ask you to confirm that you’re an NHS or Social Care worker. Then, when the engineer turns up to complete your job they may ask you to show your NHS ID or Care badge as proof.

When does this offer end?

This offer is available from Monday 20 April 2020 until the UK Government announces the end of the lockdown period in the UK.

What is the definition of an emergency job?
Emergency repairs are generally defined as:

  • Causing immediate damage to the property;
  • Making the property uninhabitable, unsafe or not secure, resulting in loss of essential facilities; and/or
  • Causing material distress, discomfort or disruption to daily life.

For a full list of emergency jobs included in this offer, please see below.

What emergency repairs are included in this offer?

Plumbing emergencies:

  • Internal uncontrollable leak to a water pipe, cylinder, water tank or radiator that cannot be isolated or contained
  • Raw sewage rising from the drain or toilets, inside or outside the property
  • No toilet facilities available in the property
  • Any toilet that is blocked and has sewage in the toilet bowl
  • No fresh drinking water in the property
  • All internal waste pipes blocked – no drainage function
  • Blocked waste pipe kitchen
  • Blocked shower, bath or sink if these are the only washing facilities
  • External water supply pipe leakage
  • Broken toilet including handle, siphon and ball valve where the issue is not containable
  • Growing damp patch on ceiling.

Heating emergencies:

  • No heating due to boiler breakdown
  • No hot water due to boiler breakdown
  • Gas Supply Pipe repairs
  • Uncontrollable leak to a central heating pipe, cylinder, expansion/header tank, radiator that cannot be isolated or contained.

Please note that any jobs not listed here are not included in this offer. If you’re not sure whether your repair is classed as an emergency, then give us a call on 0330 0247 222* and we’ll be happy to help.

Am I allowed to apply for more than one FREE repair?

Yes. If you experience more than one plumbing or heating emergency during lockdown, you can count on us to help.

What happens if I’m already a HomeServe Customer?

If you’ve already got a HomeServe policy, we’ll simply waive the excess on your cover, so you won’t have to pay us a penny.
Alternative HomeServe telephone number = 0800 678 3144
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