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Homeserve - Anyone who works for The NHS or Social Care and has any plumbing or heating emergency will be fixed for free
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Homeserve - Anyone who works for The NHS or Social Care and has any plumbing or heating emergency will be fixed for free

179
Posted 17th Apr
As of Monday if you work for the NHS or work in social care and you have an emergency plumbing or heating issue please call HomeServe - You dont need a policy, they will simply send an engineer out to fix the problem - For FREE!!
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What is your offer for NHS and Social Care workers?

During lockdown, we’re offering NHS and Social Care workers FREE plumbing and heating emergency repairs.

What is the definition of a Social Care worker?

A Social Care worker is defined as one of the 1.5 million people who make up the paid Social Care workforce, in local authorities and the independent and not-for-profit sectors. This includes care workers, caterers, cleaners, nurses, occupational therapists, personal assistants, registered managers and social workers.

I’m an NHS/ Social Care worker, how do I get this offer?

If you experience an emergency, simply give us a call on 0330 0247 222* to book your FREE repair - we’re on hand to help 24/7.

What do I need in order to qualify for this offer?

When you call us to book your claim, we’ll ask you to confirm that you’re an NHS or Social Care worker. Then, when the engineer turns up to complete your job they may ask you to show your NHS ID or Care badge as proof.

When does this offer end?

This offer is available from Monday 20 April 2020 until the UK Government announces the end of the lockdown period in the UK.

What is the definition of an emergency job?
Emergency repairs are generally defined as:

  • Causing immediate damage to the property;
  • Making the property uninhabitable, unsafe or not secure, resulting in loss of essential facilities; and/or
  • Causing material distress, discomfort or disruption to daily life.

For a full list of emergency jobs included in this offer, please see below.

What emergency repairs are included in this offer?

Plumbing emergencies:


  • Internal uncontrollable leak to a water pipe, cylinder, water tank or radiator that cannot be isolated or contained
  • Raw sewage rising from the drain or toilets, inside or outside the property
  • No toilet facilities available in the property
  • Any toilet that is blocked and has sewage in the toilet bowl
  • No fresh drinking water in the property
  • All internal waste pipes blocked – no drainage function
  • Blocked waste pipe kitchen
  • Blocked shower, bath or sink if these are the only washing facilities
  • External water supply pipe leakage
  • Broken toilet including handle, siphon and ball valve where the issue is not containable
  • Growing damp patch on ceiling.


Heating emergencies:

  • No heating due to boiler breakdown
  • No hot water due to boiler breakdown
  • Gas Supply Pipe repairs
  • Uncontrollable leak to a central heating pipe, cylinder, expansion/header tank, radiator that cannot be isolated or contained.

Please note that any jobs not listed here are not included in this offer. If you’re not sure whether your repair is classed as an emergency, then give us a call on 0330 0247 222* and we’ll be happy to help.

Am I allowed to apply for more than one FREE repair?

Yes. If you experience more than one plumbing or heating emergency during lockdown, you can count on us to help.

What happens if I’m already a HomeServe Customer?

If you’ve already got a HomeServe policy, we’ll simply waive the excess on your cover, so you won’t have to pay us a penny.
Alternative HomeServe telephone number = 0800 678 3144
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Top comments
NicholasOkeefe17/04/2020 22:51

And what about the Frontline bin man????


There are so many key workers having to crack on. So thank you for what you're doing. I too am a key worker (police) . But the NHS are the heroes here. They are actually putting themselves among those most ill, potentially hitting themselves up with a huge viral load which as we have seen, can prove deadly. They have insufficient ppe and are risking their lives to fix others so they can go home healthy to their families.
Let the underfunded, over worked NHS have their time. Applaud them. Don't resent that you're not in the spotlight.


***edited to add responses to the whinging....

All this moaning, resentment and jealousy does my head in! Sure its not perfect, sure there will be some lesser worthy NHS staff being able to reap the reward here, but so what? Just let them enjoy. What do you suggest? Having them provide action photos of them resuscitating someone to prove their worth?

Maybe we should scrutinise Students in the same way. I mean that guy struggling to do his science degree is well worth being given a student discount, but the one doing an ology isn't! Make him pay full whack.
Oh, and builders trade merchants... Why should builders just get the discount? I built a bbq once, I deserve it too.
As mentioned above, care workers in care homes are indeed doing a great job and no one would deny that, but also mentioned above, the hospital is a literal hot breeding ground for covid. The workers there are subjected to the disease from all angles and risking their lives daily in the hope that they a) survive themselves, and b) they don't pass on to their family the deadly virus.
It all sounds like sour grapes and jealousy and people should just be happy for others getting a break
Edited by: "the1stcoke" 18th Apr
Totally appreciate everything the NHS/carers are doing but equally supermarket workers deserve just as much praise and recognition for there work. The fact is they are risking there lives mixing with the general public. THANK YOU NHS/CARERS/SUPERMARKET WORKERS
NicholasOkeefe17/04/2020 22:51

And what about the Frontline bin man????


NHS worker here: thanks to the bin man, supermarket worker, garage worker, police, cleaners and all the key workers. Trust me however when I say whilst all the offers are great, I think I speak for many of us who just wish life would just go back to normal. With the stress and anxiety this causes us all the last thing on our minds are freebies. But of course it's appreciated.
Edited by: "TheSonofMufasa" 18th Apr
the1stcoke18/04/2020 00:53

There are so many key workers having to crack on. So thank you for what …There are so many key workers having to crack on. So thank you for what you're doing. I too am a key worker (police) . But the NHS are the heroes here. They are actually putting themselves among those most ill, potentially hitting themselves up with a huge viral load which as we have seen, can prove deadly. They have insufficient ppe and are risking their lives to fix others so they can go home healthy to their families.Let the underfunded, over worked NHS have their time. Applaud them. Don't resent that you're not in the spotlight.


You hit the nail right on the head there. If you're working within a hospital, the chances of being repeatedly exposed to very high viral loads through not only direct contact but also aerosolised viral particles in an enclosed space day in and out (imagine tens of COVID 19 patients coughing away in rooms and corridors), is extremely high. Only a powered respirator with an appropriate filtration unit will mitigate against the latter, and our NHS staff don't have access to those. Obviously not belittling the role of the other key workers, their contribution is amazing and valued, but the NHS have it far worse.

A huge shout-out to your service as a Police officer at this time. I hope you and yours keep safe.
179 Comments
Woah
Wow nice, so happy for the NHS, well done Homeserve
My friend is with Home serve, he called them to investigate a water leak but they refused to come out. They told him they would only come out in the case of an emergency. My friend reported that all the taps were off but his water meter was still clocking up water usage. I hope they will pay for his water bill when it comes in!
Terry_Brownmpz17/04/2020 22:10

My friend is with Home serve, he called them to investigate a water leak …My friend is with Home serve, he called them to investigate a water leak but they refused to come out. They told him they would only come out in the case of an emergency. My friend reported that all the taps were off but his water meter was still clocking up water usage. I hope they will pay for his water bill when it comes in!


Doubt, unless he works for NHS.
And what about the Frontline bin man????
doesn't say anywhere on their website.... :/
Can’t see any info on this offer on their website
Terry_Brownmpz17/04/2020 22:10

My friend is with Home serve, he called them to investigate a water leak …My friend is with Home serve, he called them to investigate a water leak but they refused to come out. They told him they would only come out in the case of an emergency. My friend reported that all the taps were off but his water meter was still clocking up water usage. I hope they will pay for his water bill when it comes in!


Well the water company will be able to give him a leak allowance anyways
Really? My drain is blocked. I tried to unblock it myself but can’t. I used to have a policy but it expired. This would be a huge help!
Totally appreciate everything the NHS/carers are doing but equally supermarket workers deserve just as much praise and recognition for there work. The fact is they are risking there lives mixing with the general public. THANK YOU NHS/CARERS/SUPERMARKET WORKERS
ilikedeals2117/04/2020 23:30

Totally appreciate everything the NHS/carers are doing but equally …Totally appreciate everything the NHS/carers are doing but equally supermarket workers deserve just as much praise and recognition for there work. The fact is they are risking there lives mixing with the general public. THANK YOU NHS/CARERS/SUPERMARKET WORKERS


Yea good point, NHS aren't equal though but I get your point.
Wow... I just cancelled both my British gas homecare agreements as well!!
Very circumstantial. What they would class as an emergency works be extremely limited id imagine. Also Central heating isn't being used. Free is free, but this won't get much actual use
NicholasOkeefe17/04/2020 22:51

And what about the Frontline bin man????


There are so many key workers having to crack on. So thank you for what you're doing. I too am a key worker (police) . But the NHS are the heroes here. They are actually putting themselves among those most ill, potentially hitting themselves up with a huge viral load which as we have seen, can prove deadly. They have insufficient ppe and are risking their lives to fix others so they can go home healthy to their families.
Let the underfunded, over worked NHS have their time. Applaud them. Don't resent that you're not in the spotlight.


***edited to add responses to the whinging....

All this moaning, resentment and jealousy does my head in! Sure its not perfect, sure there will be some lesser worthy NHS staff being able to reap the reward here, but so what? Just let them enjoy. What do you suggest? Having them provide action photos of them resuscitating someone to prove their worth?

Maybe we should scrutinise Students in the same way. I mean that guy struggling to do his science degree is well worth being given a student discount, but the one doing an ology isn't! Make him pay full whack.
Oh, and builders trade merchants... Why should builders just get the discount? I built a bbq once, I deserve it too.
As mentioned above, care workers in care homes are indeed doing a great job and no one would deny that, but also mentioned above, the hospital is a literal hot breeding ground for covid. The workers there are subjected to the disease from all angles and risking their lives daily in the hope that they a) survive themselves, and b) they don't pass on to their family the deadly virus.
It all sounds like sour grapes and jealousy and people should just be happy for others getting a break
Edited by: "the1stcoke" 18th Apr
got see anything about it online, so does this included people who work in private caree homes that are not careers
Terry_Brownmpz17/04/2020 22:10

My friend is with Home serve, he called them to investigate a water leak …My friend is with Home serve, he called them to investigate a water leak but they refused to come out. They told him they would only come out in the case of an emergency. My friend reported that all the taps were off but his water meter was still clocking up water usage. I hope they will pay for his water bill when it comes in!


Not an emergency. Also, If water meter is faulty then it's nothing to do with Homeserve.
nickhuk18/04/2020 01:27

Not an emergency. Also, If water meter is faulty then it's nothing to do …Not an emergency. Also, If water meter is faulty then it's nothing to do with Homeserve.


So it begs the question, 'What counts as an emergency'?

Is it just at their own discretion... :/
I was with them before and my experience was not good as a payer, never mind accessing their services for free (I'm social care).
My house is over 3 floors with toilets on each floor. Had a leak in one of the toilets. Rang them, they asked how many toilets I have and when they heard I have 3, they concluded this was not an emergency, as I can use the other toilet. I could not find the fault myself, by the time I switched the water off, my kitchen ceiling l was destroyed and no lights downstairs...
I voted hot anyway, maybe my experience with them was a one off...
Edited by: "sheffield788" 18th Apr
NicholasOkeefe17/04/2020 22:51

And what about the Frontline bin man????


NHS worker here: thanks to the bin man, supermarket worker, garage worker, police, cleaners and all the key workers. Trust me however when I say whilst all the offers are great, I think I speak for many of us who just wish life would just go back to normal. With the stress and anxiety this causes us all the last thing on our minds are freebies. But of course it's appreciated.
Edited by: "TheSonofMufasa" 18th Apr
the1stcoke18/04/2020 00:53

There are so many key workers having to crack on. So thank you for what …There are so many key workers having to crack on. So thank you for what you're doing. I too am a key worker (police) . But the NHS are the heroes here. They are actually putting themselves among those most ill, potentially hitting themselves up with a huge viral load which as we have seen, can prove deadly. They have insufficient ppe and are risking their lives to fix others so they can go home healthy to their families.Let the underfunded, over worked NHS have their time. Applaud them. Don't resent that you're not in the spotlight.


You hit the nail right on the head there. If you're working within a hospital, the chances of being repeatedly exposed to very high viral loads through not only direct contact but also aerosolised viral particles in an enclosed space day in and out (imagine tens of COVID 19 patients coughing away in rooms and corridors), is extremely high. Only a powered respirator with an appropriate filtration unit will mitigate against the latter, and our NHS staff don't have access to those. Obviously not belittling the role of the other key workers, their contribution is amazing and valued, but the NHS have it far worse.

A huge shout-out to your service as a Police officer at this time. I hope you and yours keep safe.
Wouldn't let homeserve near my plumbing if they paid me. Mrs worked for them for a while, right bunch of cowboys, they got fined £30 million for selling policies knowing the customers wouldn't be covered.
They are only coming out for emergencies and considering this is free they will be even more picky what they attend.
Homserve are a complete waste of time. Wouldn't use them even if they are free!
Used once ,never again.
One plumber "adjusted a few things"and left our toilet unable to flush,which another had to come and put right,and we had no heating for a month for want of a simple 3 way valve whilst they faffed around ordering a part and then waited(and waited)for authorisation to fit.
They use 3rd party contractors who can't get work by other means.
The 3 way valve had to be replaced again this year by British Gas as the previous clowns had only replaced a part of it!
Edited by: "duke" 18th Apr
Terry_Brownmpz17/04/2020 22:10

My friend is with Home serve, he called them to investigate a water leak …My friend is with Home serve, he called them to investigate a water leak but they refused to come out. They told him they would only come out in the case of an emergency. My friend reported that all the taps were off but his water meter was still clocking up water usage. I hope they will pay for his water bill when it comes in!


You just ring up united utilities and they come and sort it for you...
thesimpsons_uk18/04/2020 03:58

They are only coming out for emergencies and considering this is free they …They are only coming out for emergencies and considering this is free they will be even more picky what they attend.


Well

If you have a true emergebcy call them out and after they tell you the engineer will be there in xhours, mention your NHS

Cant change there mind then.
Terry_Brownmpz17/04/2020 22:10

My friend is with Home serve, he called them to investigate a water leak …My friend is with Home serve, he called them to investigate a water leak but they refused to come out. They told him they would only come out in the case of an emergency. My friend reported that all the taps were off but his water meter was still clocking up water usage. I hope they will pay for his water bill when it comes in!


Blows my mind there even is such a thing as metered water usage

Some parts of the UK that’s not even a thing. For example in Scotland your water and waste charge is a fixed rate and part of the council tax.
The game of one upmanship continues...
pr2thej17/04/2020 23:40

Very circumstantial. What they would class as an emergency works be …Very circumstantial. What they would class as an emergency works be extremely limited id imagine. Also Central heating isn't being used. Free is free, but this won't get much actual use


"Central heating isn't being used"? you say?

What in every home in the entire UK?

Because mine has been on every day this year so far.......................
Edited by: "WeeWifie" 18th Apr
WeeWifie18/04/2020 08:03

"Central heating isn't being used"? you say?What in every every home in …"Central heating isn't being used"? you say?What in every every home in the entire UK?Because mine has been on every day this year so far.......................


Good for you.

Generally speaking, gas billing drop off in April.
What about me... what about me... Whats in it for me..... Whats free for me....
I’m all for supporting the NHS, they are doing an AMAZING job.
However, I’ve had a Homeserve contract for 5+ years, but have been trying to book a service on my boiler since Jan but can’t, so how the hell have they suddenly got enough engineers to do this?!?!?!
pr2thej18/04/2020 08:10

Good for you. Generally speaking, gas billing drop off in April.


Yet this doesn't mean that central heating isn't being used does it... Which is what yousaid.
If it'snot true... Don't say it.
Edited by: "WeeWifie" 18th Apr
Abysmal company. Better off paying a local tradesperson to do a proper job.
No matter what Any company does for the front line NHS staff, or any other key worker for that matter, there will always be some sad moaning melt, with nothing better to do than to pick it apart and complain they don’t get it, or it’s fake, or it’s a marketing scam,....blah blah....
It’s free, it’s not for everyone, but hey !! Life !!!
WeeWifie18/04/2020 08:43

Yet this doesn't mean that central heating isn't being used does it... …Yet this doesn't mean that central heating isn't being used does it... Which is what you said.If it's not true... Don't say it.


Is it really worth scrutinising every word when the overriding generalisation is spot on?

Or do you think that this deal is useful, bearing in mind the twin constraints of reduced usage and (undefined) emergencies only?
djjordan2318/04/2020 08:39

I’m all for supporting the NHS, they are doing an AMAZING job.However, I …I’m all for supporting the NHS, they are doing an AMAZING job.However, I’ve had a Homeserve contract for 5+ years, but have been trying to book a service on my boiler since Jan but can’t, so how the hell have they suddenly got enough engineers to do this?!?!?!


Doubt they'll be doing services at the moment.

Gas Safe engineers won't come to ours for our service, to do a service. Despite us having a gas leak a few weeks ago and being told by the engineer it was vital we got it serviced afterwards. We have been told they're able to do services during lockdown.

Which is fair dos. And heck we haven't had it serviced since installed 4 years ago, so what's a other few months to us, I guess! We just tried to get the service done because the engineer out for the leak said it was vital
Terry_Brownmpz17/04/2020 22:10

My friend is with Home serve, he called them to investigate a water leak …My friend is with Home serve, he called them to investigate a water leak but they refused to come out. They told him they would only come out in the case of an emergency. My friend reported that all the taps were off but his water meter was still clocking up water usage. I hope they will pay for his water bill when it comes in!


That’s not an emergency, this virus is killing people and your crying over a bit of extra water use.
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