I had this cover last year (so not eligible this year). Got faulty traps fixed promptly and the plumber noticed and fixed another fault on the same claim whilst he was there.
a very warm welcome to hukd newbie.thanks for taking the time to share your deal with us today.have some heat :)
We've had them out twice, both times came on time. First to fix a seized up stop tap and the second to fix a leak to the incoming water pipe (Although I honestly think the first caused the second!)
we had a leaking sink so I thought we'd try them. bloke didn't even have any O rings with him... was leaking again 5 mins after he left.
We have used them 3 times so far, all minor issues, and they have been prompt and very good. Prompt appointments and professional. Heat+