Unfortunately, this deal is no longer valid
Brand New Huawei Mate 20 Pro for £252 @ O2 shop (o2 refresh)
2318° Expired

Brand New Huawei Mate 20 Pro for £252 @ O2 shop (o2 refresh)

2528
Posted 21st Sep 2019

This deal is expired. Here are some options that might interest you:

£200 off on Huawei Mate 20 pro.

Go for 'Pay for your device in full' option and get your airtime plan cancelled once phone arrived.
Community Updates
Single Sim not dual
£75 no longer being offered. Don't bother wasting time on chat. Some getting £100 off on phone orders
UNLOCKED with no O2 splash screen
Don't need to pay anything to cancel.
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Top comments
samspud29/09/2019 09:41

Correct o mondoLavly jabbly I genuinely haven't a clue why people are …Correct o mondoLavly jabbly I genuinely haven't a clue why people are spending hours on the phone when this is soooooo much easier



Probably because the top posts at the beginning tell people what T&C's to quote and not to activate the SIM, and to phone up and argue etc.

For those ordering online, the option to pay for the device in full is at the bottom of the very first page you get to when following the Hot UK Deals link, or if looking directly on the website at a phone you need to click 'See all our plans', then scroll to the bottom and click the link " Pay for your device in full ", always pay for the device in full as then you won't have a credit agreement and you won't need to phone O2 to pay it off.

The best way of cancelling the airtime agreement is to use a STAC code, this is explained below, but you must make sure it has been processed properly - I used Three online system and it did not go through, others have also had this happen, in both cases online chat with the provider (not o2) pushed the code through. Using a STAC code does not transfer the number, it simply closes the account once processed by another provider.

It is also best to put the SIM in an old phone, and leave it active, but with data turned off, once the STAC goes through the phone will lose reception.

I resubmitted my STAC via Three online chat on the 7 October and it was actioned on the 9th, the sim went dead that day, I then received a final bill 14 days later crediting the period after the 9th, as it was below £20 I had to phone to get it refunded - the link in the bill does not work.


Help with using STAC and PAC codes to leave o2

STAC codes are also a very recent thing, I found it quite hard to find info about them - most results were from mobile operators, but I did find this:

ispreview.co.uk/ind…tml
ofcom.org.uk/abo…ing


So it seems to me that a better automated system is available via the PAC (will transfer number to new provider) and STAC (New provider just informs old provider to terminate the account) system to close the o2 account.

Now I've not tried this (I have now), but have been following the thread, and I can't work out how to post multiple quotes so I'll just basically list what others have said. @shaildyp1 has confirmed it works, and in fact was told by o2 to use the STAC method.


1. First thing you must do is pay off the device in full, so put the SIM in an old phone (some users have reported that putting the SIM in the new phone causes it to down load O2 apps) and call 202 , when I called I think it was the last option, and tell them you'd like to pay the device off in full please, once done, that's it end the call. You'll then get an email confirming the payment, you can also see from within your o2 account that the device is paid off.
2. Now you have three options, with all three options you should receive back information on what you owe for the device and airtime. Only options C & B will give you codes though.

a)You can text “INFO” to 85075, you should get info about whether your are in contract and how much there is to pay.
b)You can text "PAC" to 65075, (PAC means Porting Authorisation Code) this is assuming you want to keep the new o2 number.
c)You can text "STAC" to 75075 (STAC means “Service Termination Authorisation Code“), this is if you just want to close your account - please note getting the code does not close the account.
3. Now you need to give the code received from option b or c to another provider, once they process the code the o2 account will be closed. Three have a system online, I logged into my account and found the switching option, presumably other main stream operators will as well. If using online you must make sure it goes through OK, they should give you a date that it will be actioned so you should be able to tell because the O2 sim with no longer have reception, if it doesn't go through by the end of that date get on to your provider you gave the code to.

If using the STAC option the theory is that you can give it to your existing provider and they inform o2 to close the account, which should be inline with the texts you received from o2. Since you're not using the PAC code your current provider will do nothing apart from close the o2 account. Just to be extra safe you could also pick up a PAYG sim and do it with that, but I used my current provider.

Transfer number to another provider via PAC

Transfer your number to EE
Transfer your number to Three
Transfer your number to Vodafone

How to use your STAC code

With EE I believe you have to contact them to use a STAC code
Three - leave your old number behind
Use a STAC code with Vodafone and select the STAC option

Its been mentioned that STAC codes have not always been processed, so please double check it's gone through by contacting the company you gave the code to. If it's been processed correctly when you login to your 02 account it should show as disconnected bill and you can click the number underneath to access the bill.

If you've phoned and been told you need to pay for a months air time and accepted this then email complaintreviewservice@o2.com and make a complaint that you have been incorrectly charged. See here and here for more info. If they email back not upholding your complaint and not crediting the correct funds (as they did with me) then reply again and push the point, you can always take it to the Communications Ombudsman. Please note I took my complaint to the Ombudsmen and they did not uphold the complaint, they said 02 were within their rights to charge 30 days airtime as I didn't return the device.

If you purchased your airtime contract via the web or over the phone you legally have 14 days to cancel it, if you purchased in the shop the you don't have this protection, but I'm sure you are still covered by their change your mind period - send a STAC code request and see what the message says - mines below.

Well I haven't received a reply yet to my email - sent Saturday and it's now Monday evening so I've sent a STAC text to 75075 and this is what I received:

Hi, it's O2. Here is your STAC: 123456ABC. It expires on 2019-10-28. You're still in your Change-Your-Mind period, so if you choose to switch and return your device you'll only pay for the airtime you've used. If you want to hold onto your device it will cost you £0.00, this is the balance remaining on your contract. Your final bill will include any out-of-bundle charges like Charge To Mobile. Log in to My O2 to see your switching info: accounts.o2.co.uk/signin. For more details go to o2.co.uk/help/switch or call 202 for free from your O2 mobile.

So I just used my STAC number on my existing Three contract. My STAC did not originally get processed, I had to go via Three chat and this time it was processed properly. Now when I login to my o2 account it shows as disconnected bill, you can click on the number under it to see the detail, mine currently shows £21

Leave your old number behind

Your request has been submitted successfully
We'll notify your previous provider by Wed 02 Oct.
We’ll send a text to that number to confirm this.

What's next?Now you’ve committed to a new number, you can carry on using your Three SIM as normal. We'll let your previous supplier know you're leaving and they'll close your account. Your previous number will be deactivated within 24 hours of your chosen date.

Remember, if you've delayed your deactivation until a certain date, the previous number will stay active until then.



Early termination charges - link

Customers on O2 Refresh contracts

If you’re on O2 Refresh, you won’t be charged early termination charges for your airtime contract.

Your final bill will include any out-of-bundle charges you have incurred before termination and, if you terminate your airtime contract before paying off your Device Plan in full, your final bill will also include the lump sum you still owe under your relevant Device Plan credit agreement(s).


So in theory according to the above you can cancel anytime even if you haven't paid off your device plan, but best to pay it off first just to be safe.

I've purchased these, screen protector fits really nicely, except I got one small bubble in the glue - apparently it does come off easy enough.

SUPCASE Huawei Mate 20 Pro Case, Unicorn Beetle Style Series ClearProtective TPU Bumper PC Premium Hybrid Case for Huawei Mate 20 Pro/LYA-L292018 Release -Retail Package (Black) by I-Blason EU
Learn more: amazon.co.uk/dp/…GHS

ANEWSIR for Compatible with Huawei Mate 20 Pro Screen Protector, 【2-Pack】 [New Version][Bubble-Free] [3D Full Adhesive] Tempered Glass Screen Protector for HuaweiMate 20 Pro.by ANEWSIR-UK
Learn more: amazon.co.uk/dp/…R26
Have a read of the thread here uk.community.huawei.com/mat…690 Delboyjamie gives some excellent advice regarding fitting the screen protector. I can also confirm the finger print sensor works with this screen protector.

Most important app I've installed is Nova Launcher.

I'll try and keep this post up to date, as new info emerges.

Please like this post so it gets pushed to the top and people can see this newer info.
Edited by: "Ronski007" 18th Nov 2019
HELP FOR ALL STRUGGLING TO CANCEL AIRTIME & KEEP PHONE WITHOUT PAYING 30 DAYS NOTICE

Top advice for everyone who wants to cancel within the cooling off period and keep the phone.

1. When you call up state you took out an 02 Refresh package, with an airtime agreement and a device plan agreement and you now want to cancel the airtime agreement only under paragraph 10.1 of the their terms and conditions, which gives you the right to cancel the airtime agreement within the 14 days change your mind period. You dont need to read out to them what paragraph 10.1 says as they already know it, but this is what it says:

10.1 Unless we've said otherwise and if you purchased your Service directly from us (rather than one of our distributors), you can cancel this Service Agreement before the end of the 14 day Change-Your-Mind Period. This is in addition to any statutory or regulatory rights you may have. It applies as long as you give us notice within this period either by returning your SIM Card to any O2 shop or by calling customer services. Check our Website, ask in an O2 shop or call customer services for details of our Change-Your-Mind Period.

2. Explain that you have paid the device off in full (if you already have), or that you would like to (if you still have any outstanding amount to pay)

If the member of staff understands how Refresh works, they will cancel the airtime agreement only and let you keep the phone as long as you have already paid for the device in full or are willing to pay it off during the call.

But if you encounter a member of staff who does not understand the terms, they will likely tell you that you have to give 30 days notice on the airtime plan if you wish to keep the device and that otherwise you will have to return it, as cancelling the airtime contract, also results in cancellation of the equipment agreement. They may quote the following paragraph 10.2 which states :


10.2 If you are cancelling under paragraph 10.1 you must return any Equipment that we supplied or sold you as part of this Agreement, undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts, within the Change-Your-Mind Period. You must return it through the channel you were sold it or through the methods described in our repair and returns policy. Check our Website, ask in an O2 shop or call customer services for details of our repair and returns processes. You'll be charged for Non-Returns.


3. If they say you can't keep the device even if you have paid it off in full or are willing to do so, without paying for 30 days notice, you need to refer them to paragraph 10.4 which makes it clear that cancelling the airtime service agreement does not cancel the device plan aswell where you have paid or are willing to pay the device off in full. Therefore you may retain the phone, but cancel the airtime agreement in the 14 day cooling off/change your mind period. Paragraph 10.4 reads:

10.4 Subject to paragraphs 12 and 13 below, if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled UNLESS you choose to pay in full for your Equipment in line with the terms of a Device Plan. See paragraph 13 for further details on returning or replacing Equipment.

So the key word in paragraph 10.4 is unless (which I have put in capitals for emphasis). All the wording after the word 'unless' makes it clear you can cancel the airtime agreement within the 14 day change of mind period and still keep the phone, as long as you pay off the phone in full.

I hope this is clear. Below is a link to the full terms and conditions, but hopefully nobody else will need to go through them as I have already quoted the key paragraphs you need to rely on to cancel the airtime and keep the phone, without paying for 30 days notice, namely paragraph 10.1 and 10.4.


o2.co.uk/ter…ent

If all the steps above do not work, escalate the matter to a manager or dispute resolution team. I guarantee someone in the chain will accept that para 10.4 allows you to keep the phone and end the airtime agreement without paying for 30 days notice, but be ready to quote paragraph 10.4 to each person you talk to. It's the key paragraph.
Edited by: "Songbird123" 25th Sep 2019
1121422/09/2019 12:22

Could anyone send me a discount code please?


Try this

UR2LZY
A little recap then:

1. don't activate sim [thanks Bigup]
2. don't mention the phone [thanks Fiend]
3. ask for email confirmation and chase 'em till you get it. [thanks Fiend]
4. if possible, at the end ask them to port the contract SIM they sent to a PAYG SIM - this cancels the contract 'properly' apparently. In order to be able to do this. they may ask you to activate the SIM at this point, which is fine. [thanks Bigup]
5. don't cancel the direct debit just in case you need to claim back any money via the direct debit guarantee. [thanks Merb]

Anything else lads?
2528 Comments
Decent price - could potentially be less if you factor in £75 code which O2 chat can provide.
Edited by: "merb0786" 21st Sep 2019
Wasn’t this posted for £152 a couple of hours ago from O2 refresh
Nope !!! Not as good as the £152 earlier
hatot21/09/2019 17:06

Nope !!! Not as good as the £152 earlier


It can be if O2 knock off £75 on top as well which is possible and consider this is BNIB too. So £177 possibly.
Edited by: "merb0786" 21st Sep 2019
This is brand new not a referb like the other one
merb078621/09/2019 17:04

Decent price - could potentially be less if you factor in £75 code which …Decent price - could potentially be less if you factor in £75 code which O2 chat can provide.


They don't as this is already discounted price. Worth checking in store if they can reduce price further.
JohnnyRoller21/09/2019 17:06

Wasn’t this posted for £152 a couple of hours ago from O2 refresh (c …Wasn’t this posted for £152 a couple of hours ago from O2 refresh


It was for 'like new' phone, this is for 'brand new' phone.
hatot21/09/2019 17:06

Nope !!! Not as good as the £152 earlier


Agree with you.
AnkitTanna21/09/2019 17:05

They don't as this is already discounted price. Worth checking in store if …They don't as this is already discounted price. Worth checking in store if they can reduce price further.


They should - and i am trying it now to prove it.
AnkitTanna21/09/2019 17:07

It was for 'like new' phone, this is for 'brand new' phone.


This is a great price for Brand New then
merb078621/09/2019 17:09

They should - and i am trying it now to prove it.

Best luck ! Let us know if it goes through.
merb078621/09/2019 17:04

Decent price - could potentially be less if you factor in £75 code which …Decent price - could potentially be less if you factor in £75 code which O2 chat can provide.


£75 code???
No moaning in here ;-) still a Very good deal !!!!!!!
Crossbow21/09/2019 17:16

@AnkitTanna , you should mention 'Brand New' in the thread title as most …@AnkitTanna , you should mention 'Brand New' in the thread title as most seem to be confusing it with the 'like new' refurbished one posted earlier for a lot lower: As new Huawei MATE 20 Pro 128gb unlocked now £152 via o2 refresh


Done, Thanks.
Edited by: "AnkitTanna" 21st Sep 2019
is it locked to o2 ??
Refused to give the £75 off to me.
merb078621/09/2019 17:09

They should - and i am trying it now to prove it.


I spoke to them but since it has a discount they cannot discount it further. For example the p30 doesn't have any discount added on it at the moment so they can give 75 off this currently has £200 off promo so no code unfortunately. If it did happen before they shouldn't have done it and it was a error on there part
Edited by: "ssjinzo" 21st Sep 2019
how do you get O2 to get the £75 discount?
I'd like this, but I think I'd get fired if I installed anything work related on it and I don't like carrying two phones.
surely they'll ask for the handset back???
This phone is better than the s10 on another thread..
where i can find 'Pay for your device in full' option ?
jjabbar21/09/2019 18:19

surely they'll ask for the handset back???


Over 400 O2 Refresh deals already posted: hotukdeals.com/sea…esh - yes, some of the uneducated ones will ask for it back, but you just need to do this & all is fine: hotukdeals.com/com…582

It's based on an O2 Refresh deal 'loophole' - see these 2 links
service.o2.co.uk/IQ/…629
"How much does it cost to end your contract early on O2 Refresh? What do you charge for the leftover Airtime Plan?
With O2 Refresh, there’s no penalty for ending your contract early. All you have to do is pay off the balance of your Phone Plan. There’s no termination charge for ending your Airtime Plan once you’ve settled your Phone Plan."
service.o2.co.uk/IQ/…083
"What if I want to leave O2 and end my O2 Refresh plan?
You just need to pay off whatever’s left on your Phone Plan. Then you can either sign up to a new plan, or leave O2. If you’d like to leave O2, after you pay off your Phone Plan, ask us for your PAC code or give us notice to cancel your account."
lukx21/09/2019 18:26

where i can find 'Pay for your device in full' option ?


38516679-XgEc6.jpgIf you scroll down on the link page, you will find this option.
Crossbow21/09/2019 18:27

Over 400 O2 Refresh deals already posted: …Over 400 O2 Refresh deals already posted: https://www.hotukdeals.com/search?q=o2+refresh - yes, some of the uneducated ones will ask for it back, but you just need to do this & all is fine: https://www.hotukdeals.com/comments/permalink/30446582It's based on an O2 Refresh deal 'loophole' - see these 2 linkshttp://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=21629"How much does it cost to end your contract early on O2 Refresh? What do you charge for the leftover Airtime Plan?With O2 Refresh, there’s no penalty for ending your contract early. All you have to do is pay off the balance of your Phone Plan. There’s no termination charge for ending your Airtime Plan once you’ve settled your Phone Plan."http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=47083"What if I want to leave O2 and end my O2 Refresh plan?You just need to pay off whatever’s left on your Phone Plan. Then you can either sign up to a new plan, or leave O2. If you’d like to leave O2, after you pay off your Phone Plan, ask us for your PAC code or give us notice to cancel your account."


I'll give it a miss....too much arsing around to get this.
bigpapa21/09/2019 17:55

how do you get O2 to get the £75 discount?


U don't . Not on this
Was tempted buy the refurb deal earlier even though I'm very happy with my honor view 10. Still flys and battery is amazing. Always a little weary of refurbs though. But for another £100 this is still a fab deal. Still in 2 minds.
do you need for this o2 sim ( for registration on website ) ?
HOT
AnkitTanna21/09/2019 18:35

I don't think so. More details here - …I don't think so. More details here - https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network


Confirmed via twitter too. They don't lock anymore.
Wow that's an insane price lol
The phone that started the wide angle, reverse wireless charge
FMCHAOS21/09/2019 18:40

Was tempted buy the refurb deal earlier even though I'm very happy with my …Was tempted buy the refurb deal earlier even though I'm very happy with my honor view 10. Still flys and battery is amazing. Always a little weary of refurbs though. But for another £100 this is still a fab deal. Still in 2 minds.


Same here. Still thinking to buy this or S10 or not to buy any. I am happy with my 2 years old Nokia 6.
AnkitTanna21/09/2019 18:48

Same here. Still thinking to buy this or S10 or not to buy any. I am happy …Same here. Still thinking to buy this or S10 or not to buy any. I am happy with my 2 years old Nokia 6.


Thinking I could prob sell my view 10 for £150. So tempted lol
fredh21/09/2019 17:56

I'd like this, but I think I'd get fired if I installed anything work …I'd like this, but I think I'd get fired if I installed anything work related on it and I don't like carrying two phones.


Don't be silly, if your work are concerned with DLP they will have decent Mobile Device Management which containerises all your work data, regardless of phone.
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