Got paid out the top cashback at the full rate. Called them out to repair a noise that was coming from boiler. Engineer said it's still running so can't do nothing. I rang them and they said I can cancel without charge (was still in 6 months free) So got the top cashback for free :p
Mine tracked at £40 too with TCB. Sent a claim in customer care to them to raise it to £70.
It was the gas heating care I selected and not the flexi option. It's funny though as those prices are different to what I see, with the flexi option for me being £42 and gas heating care £73.50. Does the cashback perhaps vary based on your postcode? If you're seeing £40.40 though then it's probably likely that it's defaulted to the lowest rate, for whatever reason. Thanks again for the response - really helpful! I've submitted a claim so will see what they say in 1-3 months or more, apparently!
The £80.80 cashback seems to have expired.
Did you order the boiler care or central heating care? £40.40 is what they're paying for the boiler care.