Hyperoptic full fibre broadband 12 month discount - £192 for 20mb
974°Expired

Hyperoptic full fibre broadband 12 month discount - £192 for 20mb

151
Found 2nd Oct
** Please DO NOT offer or request referrals **

Letter received today offering the following:
  • 1gb up and down £40 / month (should be £60)
  • 100mb up and down £22 / month (should be £35)
  • 20mb up and down £16 / month (should be £16)

Discount code CITY17, 12 month discount, voucher expires 15/Oct.

***Corrected - 12 month discount, letter states can be cancelled at 30 days notice***

Top comments

Totally worth it.

32156441-0fJL5.jpg

Prices are fantastic but I always feel there is a worry with hyperoptic

You have to remember hyperoptic pipe the building when its getting built. I know some buildings where they had Openreach AND hyperoptic which is good. The only problem is they now sometimes they seem to become the only provider of said building. Lack of choice is never a good thing, it should not be allowed for the building to be planned without Virgin/Openreach to pipe up each building too. Its obviously a business deal when the flats get built. I sure wouldn't want to buy a locked down property. 1GB sure its great but just knowing they can put their prices up willy nilly and you have no choice.

Roderz3 m ago

"Hyperoptic" wtf is this made up crap ! hyperbole more likeNext they’ll be …"Hyperoptic" wtf is this made up crap ! hyperbole more likeNext they’ll be selling broadband with slogans like 'because your worth it'



That's just the name of their company.
152 Comments

Even at £100 pm, their broadband would be great value for money! Shame about the locations they cover.
Have some heat anyway.

Spacevsgravity1 m ago

Even at £100 pm, their broadband would be great value for money! Shame …Even at £100 pm, their broadband would be great value for money! Shame about the locations they cover.Have some heat anyway.


At least they cover some of Leeds city centre so folks can have a decent connection. Virgin/BT/Sky average around 3mb here. Atrocious.

Totally worth it.

32156441-0fJL5.jpg

BarrattsMini40 m ago

At least they cover some of Leeds city centre so folks can have a decent …At least they cover some of Leeds city centre so folks can have a decent connection. Virgin/BT/Sky average around 3mb here. Atrocious.


Yeah. I'm on Virgin 200mb and been getting around 30mb lately!

I would love to have this but they don't cover my area.

"Hyperoptic" wtf is this made up crap !
hyperbole more like
Next they’ll be selling broadband with slogans like 'because your worth it'

Good speeds tho' - jealous!
Edited by: "Roderz" 2nd Oct

Roderz3 m ago

"Hyperoptic" wtf is this made up crap ! hyperbole more likeNext they’ll be …"Hyperoptic" wtf is this made up crap ! hyperbole more likeNext they’ll be selling broadband with slogans like 'because your worth it'



That's just the name of their company.

Original Poster

Roderz3 m ago

"Hyperoptic" wtf is this made up crap ! hyperbole more likeNext they’ll be …"Hyperoptic" wtf is this made up crap ! hyperbole more likeNext they’ll be selling broadband with slogans like 'because your worth it'Good speeds tho' - jealous!

*You're ;-)

When it says all fibre it actually means fttb which is some way from my front door

Would love to have it... Shame they don't do it in Birmingham

Prices are fantastic but I always feel there is a worry with hyperoptic

You have to remember hyperoptic pipe the building when its getting built. I know some buildings where they had Openreach AND hyperoptic which is good. The only problem is they now sometimes they seem to become the only provider of said building. Lack of choice is never a good thing, it should not be allowed for the building to be planned without Virgin/Openreach to pipe up each building too. Its obviously a business deal when the flats get built. I sure wouldn't want to buy a locked down property. 1GB sure its great but just knowing they can put their prices up willy nilly and you have no choice.

I'm on their 100Mb package. Worth noting that the router they supply is slow, so on wireless you would only be getting up to 54Mb if you have the 100Mb or the 1Gb packages.

But, after I've plugged in my own faster router I am getting this over WiFi:
32156689-grTNF.jpg

Edited by: "dmi3k" 2nd Oct

dmi3k31 m ago

I'm on their 100Mb package. Worth noting that the router they supply is …I'm on their 100Mb package. Worth noting that the router they supply is slow, so on wireless you would only be getting up to 54Mb if you have the 100Mb or the 1Gb packages.But, after I've plugged in my own faster router I am getting this over WiFi:[Image]

Agreed. I had to buy my own router when I was with them to get 90mb+ on WiFi.
Edited by: "nesnoor" 2nd Oct

Spacevsgravity52 m ago

Yeah. I'm on Virgin 200mb and been getting around 30mb lately!


Same here. I just spoke to customer service to check my speed because Im getting very slow speed here. Normally around 30mb but today only 4 or 5. Hopefuly they send someone to check it out.

Niz43 m ago

Prices are fantastic but I always feel there is a worry with hyperopticYou …Prices are fantastic but I always feel there is a worry with hyperopticYou have to remember hyperoptic pipe the building when its getting built. I know some buildings where they had Openreach AND hyperoptic which is good. The only problem is they now sometimes they seem to become the only provider of said building. Lack of choice is never a good thing, it should not be allowed for the building to be planned without Virgin/Openreach to pipe up each building too. Its obviously a business deal when the flats get built. I sure wouldn't want to buy a locked down property. 1GB sure its great but just knowing they can put their prices up willy nilly and you have no choice.


The building will have phone lines, so you'd be able to choose from loads of ADSL providers and BT Fibre (FTTC) etc.

I've just thought, can mechanical hard drives actually read/write at 125MB/s? If not it's going to be a bottleneck surely.

Tarquin848413 m ago

The building will have phone lines, so you'd be able to choose from loads …The building will have phone lines, so you'd be able to choose from loads of ADSL providers and BT Fibre (FTTC) etc.

They don't, I have been to new builds that are hyperoptic only and this may be the start of many. Hyperoptic likely offer a VOIP service.

Tarquin848411 m ago

I've just thought, can mechanical hard drives actually read/write at …I've just thought, can mechanical hard drives actually read/write at 125MB/s? If not it's going to be a bottleneck surely.


Yes modern mechanical drives, even 2.5" 5400, can write at around 125mb sequential. SSD, or even downloading to a RAM drive before transferring to storage, is preferable but mechanical hard drives can keep up. Obviously not the case for 10 or 20gbit, but for basic 1gbit most people will be fine with mechanicals.

Good deal! Shame for buildings that have them installed later, they seem to have to drill through the door to have them connected to your home!

gold3n_dragon37 m ago

Same here. I just spoke to customer service to check my speed because Im …Same here. I just spoke to customer service to check my speed because Im getting very slow speed here. Normally around 30mb but today only 4 or 5. Hopefuly they send someone to check it out.


Your not alone, on 200mb and getting around 30mb most peak times. Terrible service from Virgin. I'm 3 engineers in with no fix in sight.
Seriously thinking about throwing in the towel and looking for a better provider.

Spacevsgravity2 h, 48 m ago

Yeah. I'm on Virgin 200mb and been getting around 30mb lately!


Is this wired or wireless? I am getting mine tomorrow (up from 100mb), Thanks

Been a hyperoptic customer for about 2 years now. Lovely service, always been quick to resolve problems and gigabit is a fantastic speed to be running at. For instance I can download a multiplayer game while people are still fetching drinks, then join in the first round. Worth getting a decent WiFi AP though, the stock box is rubbish but with an aftermarket unit I'm getting 80MB/s over WiFi. Full 115MB/s over wired of course.
Edited by: "CampGareth" 3rd Oct

Original Poster

Niz3 h, 40 m ago

Prices are fantastic but I always feel there is a worry with hyperopticYou …Prices are fantastic but I always feel there is a worry with hyperopticYou have to remember hyperoptic pipe the building when its getting built. I know some buildings where they had Openreach AND hyperoptic which is good. The only problem is they now sometimes they seem to become the only provider of said building. Lack of choice is never a good thing, it should not be allowed for the building to be planned without Virgin/Openreach to pipe up each building too. Its obviously a business deal when the flats get built. I sure wouldn't want to buy a locked down property. 1GB sure its great but just knowing they can put their prices up willy nilly and you have no choice.

The building I'm in had hyperoptic retrofitted 10+ years after being built

Original Poster

tarantulas2 h, 45 m ago

Yes modern mechanical drives, even 2.5" 5400, can write at around 125mb …Yes modern mechanical drives, even 2.5" 5400, can write at around 125mb sequential. SSD, or even downloading to a RAM drive before transferring to storage, is preferable but mechanical hard drives can keep up. Obviously not the case for 10 or 20gbit, but for basic 1gbit most people will be fine with mechanicals.


mb vs MB - bits (network traffic) vs. bytes (hard disks) - 8 bits in a byte, so 8 times the speed.
I'm only going for the 100mb package, plenty to stream uhd with.

Dont have it in my area but got a message to say they might be soon so put in my details, fingers crossed! Had enough of Virgin, broadband only prices are daylight robbery

goRt40 m ago

mb vs MB - bits (network traffic) vs. bytes (hard disks) - 8 bits in a …mb vs MB - bits (network traffic) vs. bytes (hard disks) - 8 bits in a byte, so 8 times the speed.I'm only going for the 100mb package, plenty to stream uhd with.


Almost - Mb (megabit) vs MB (megabyte) - "mb" isn't an SI unit so obviously in the above context it was being used as megabyte, as hard drives are virtually never rated in terms of mega/gigabit in a consumer setting.

Tarquin asked if mechanical hard drives would be a bottleneck with gigabit, which they won't be when used as a download drive in a well organised box, 125mbyte sustained being enough for a gigabit connection.

Spacevsgravity5 h, 17 m ago

Yeah. I'm on Virgin 200mb and been getting around 30mb lately!

Yeah virgin are pretty terrible. I was on 300mbps, I was actually receiving 3mbps at peak times, which is when most people use it. I had to threaten using the recordings I had of speaking to customer service agents that I could leave if speeds were poor. Abit shady really. Using nowtv haven't looked back. No issues always 80 Mbps even at peak times.

Shame Hyperoptic have atrociously poor network coverage and are only orientated around shared accommodation/high rise buildings and city centre businesses

nesnoor7 h, 13 m ago

Agreed. I had to buy my own router when I was with them to get 90mb+ on …Agreed. I had to buy my own router when I was with them to get 90mb+ on WiFi.

What sort of router did you guys get? Im on the 100mb package as well and their router only gives me 55-60mb at max. Would consider trying out.

They honestly are a fantastic company.

The advisors on the phone have some much knowledge. I was trying to port forward and struggling due to it not being a static IP, when I called they said unfortunately they are still on IPV4 so I wouldn't be able to port forward a device without issues. The lady fully understood everything I was trying to do, more so than I probably.

She confirmed they do have a static IP package that's £5 a month, that I could use until they move across to IPV6 which is supposed to be in the next few months. She said hang on a minute, went away to speak with someone, came back and confirmed they have added 6 months of static ip to my account for free, and this should hopefully last until they are on IPV6.


Honestly some of the best customer service I have experienced in years. That and the fact when it came to renew my internet after one year with them on a contract. It was £4 cheaper a month, not more expensive. Couldn't rate them more!

Fantastic deal, but I wonder how long it will take for me to get Hyperoptic in my area, considering that it did take 5~ years to get regular Fibre in my area even though it is in Zone 2..

Niz9 h, 47 m ago

Prices are fantastic but I always feel there is a worry with hyperopticYou …Prices are fantastic but I always feel there is a worry with hyperopticYou have to remember hyperoptic pipe the building when its getting built. I know some buildings where they had Openreach AND hyperoptic which is good. The only problem is they now sometimes they seem to become the only provider of said building. Lack of choice is never a good thing, it should not be allowed for the building to be planned without Virgin/Openreach to pipe up each building too. Its obviously a business deal when the flats get built. I sure wouldn't want to buy a locked down property. 1GB sure its great but just knowing they can put their prices up willy nilly and you have no choice.


by law if a company increases contract price outside of inflation increase you can give your notice without penalty charges

Hyperoptic -_- I barely get 25mb on fibreoptic... I doubt that's ever going to change unless I move.

montblanc44 m ago

Hyperoptic -_- I barely get 25mb on fibreoptic... I doubt that's ever …Hyperoptic -_- I barely get 25mb on fibreoptic... I doubt that's ever going to change unless I move.


Gotta see the distinction between the tech, marketing, and reality. Reality is that fibre optic doesn't do anything to speed up your connection on its own, it's just a new medium. You could pass dialup over it if you wanted.

Trying to sign up for nearly 1.5 years but they don’t cover my postcode in Motherwell... still a great deal. Would move immediately

I've been with them for 3 years now. best isp ever and they have a no contract option. good customer support and they are usually active on Twitter as well.

Virgin Media is awful. About this time last year my contract was about to expire with Sky broadband so I visited one of virgin media stores and they offered me a really good deal which included TV, 100mb broadband, phone line, £100 credit, sky sports and a sim. Once broadband and TV was set up, it turned out I don't have the £100 credit on my account, sky sports is not there and no free sim either. I had to fight with them for every single thing that I was promised, took me so many calls to actually get what I had in writing in the contract. Anyway broadband was good, for few weeks at least... After my cooling period ended, suddenly my speed at peak times dropped to 0.5-2Mb/s. Their customer service is useless and after about 10 calls I managed to find out they have an ongoing issue in the area and it won't be fixed for another 2 months. They decided to give me £20 or £30 credit to compensate it and I was told I could leave them if I wanted to. 2 months in and still slow as **** so decided to leave them. Got on the phone and I was told I will need to pay £350 to cancel my contract. Bunch of... Luckily enough a couple days later got a letter from them stating the price is going up and thanks to that I was able to leave.

I just wanted to add my positive experience of Hyperoptic. I moved into my building in May and took the 100Mb/s service. It has been excellent.
Their customer service is great also - way better than you would expect for a mass market ISP. For a while I had very slow speeds and I suggested they might find other people in the building complaining and to check. They did that really quickly and told me they'd found a high fibre attenuation and had it sorted in a couple of days.
Contrast that with the two weeks it took OpenReach to get a man out to sort out a broken cable to my old house.Bottom line - if you can get this service I would heartily recommend it.

Banned

Niz10 h, 51 m ago

They don't, I have been to new builds that are hyperoptic only and this …They don't, I have been to new builds that are hyperoptic only and this may be the start of many. Hyperoptic likely offer a VOIP service.


BT Openreach have no plans to install 'PSTN' copper lines into developments of 30 or more properties going forward.

This means that if you buy a new house/apartment, unless it's on a very small development, your choices will be very limited for communications providers. BT Openreach *may* install an FTTP network and open this up to the wholesale channel to allow other comms providers to give you a choice. But it's just as likely that BTO won't bother and another fibre provider such as Hyperoptic will be able to monopolise this and be the only provider available. BTO have said that there are no plans to link other fibre providers into their network.

To me this is an entirely retrograde policy as we will end up with a very segmented market that will ultimately be a bad deal for the consumer. All the communications network should be run by one company as a national infrastructure, and as bad as Openreach are they should probably take care of it.

You don't need to pay line rental either. Great deal. If it wasn't for BT having BT Sport I'd be all over it...

I am with Hyperoptic on 1G atm and tbh you wont get that speed unless plugg in (never tried) and, from the router provided, I get the avg speed about 50M, even worse it does not support dual brand.
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