HyperX Cloud Stinger Gaming Headset for PC/Xbox/One/PS4/Wii U/Mobile £29.99 @ Amazon
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HyperX Cloud Stinger Gaming Headset for PC/Xbox/One/PS4/Wii U/Mobile £29.99 @ Amazon

12
12 Comments

Nice - HEAT! Had this on my wish list, ordered.

THANKS

Just bought this last night for 34.99!

EDIT: Amazon just issued me promo credit to compensate upon request. Sweet.
Edited by: "ice2kewl" 1st Dec

Great headset for the price, you won't find better for £30.

Manpreet:I am sorry to say that
Our prices may increase or decrease based on a number of factors and unfortunately, we can’t offer you a refund for the difference between the price in your order and the lower price you saw on our website.


ordered for 34.99 last week

Original Poster

buddhasmk8 m ago

Manpreet:I am sorry to say thatOur prices may increase or decrease based …Manpreet:I am sorry to say thatOur prices may increase or decrease based on a number of factors and unfortunately, we can’t offer you a refund for the difference between the price in your order and the lower price you saw on our website.ordered for 34.99 last week


Try again with another customer service rep or maybe your account is flagged as thats how they have to deal with such requests for you, though i doubt that (because people definately do get refunds for price changes). Could always order the lower priced one, start a refund for the orignal order and when you recieve the new one send it straight back as if its the old one

Sawb6 m ago

Try again with another customer service rep or maybe your account is …Try again with another customer service rep or maybe your account is flagged as thats how they have to deal with such requests for you, though i doubt that (because people definately do get refunds for price changes). Could always order the lower priced one, start a refund for the orignal order and when you recieve the new one send it straight back as if its the old one



Dinesh Kumar:I have just checked your order with Amazon and you have placed 1706 orders with us and you have been really great customer with us.

and then he says this when i mentioned that someone got the price difference refunded

Dinesh Kumar:Could you please help me with the order number, I'll request my manager to coach my colleague. This is against our policy.

Am I super unlucky? never experienced anything like this before. Not sure if flagged as i have not sent anything back in a while or dealt with CS in general

He finally did provide me with a prepaid label so return will be free. ordering now for 29.99

Thanks

Original Poster

He points out how great a customer you are but didnt just refund? strange, their usual line now is "your a valued customer we can make a one time exception and refund the difference for you" so yes it is now not policy to refund price drops but it most certainly is not "against policy" as such, as they make exceptions all the time. Plus why is he asking you for someone elses order number lol, such a bad decision to start being unfriendly when it comes to refunds on recent price drops, use to be so strraight forward.

Original Poster

buddhasmk8 m ago

Dinesh Kumar:I have just checked your order with Amazon and you have …Dinesh Kumar:I have just checked your order with Amazon and you have placed 1706 orders with us and you have been really great customer with us.and then he says this when i mentioned that someone got the price difference refundedDinesh Kumar:Could you please help me with the order number, I'll request my manager to coach my colleague. This is against our policy.Am I super unlucky? never experienced anything like this before. Not sure if flagged as i have not sent anything back in a while or dealt with CS in generalHe finally did provide me with a prepaid label so return will be free. ordering now for 29.99Thanks


^^

dropped to 24.99 reordered again..

And of course I saw this too late.
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