iD Mobile 1 month -  500 mins, 5,000 texts, 500MB 4g data (good for low users)
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iD Mobile 1 month - 500 mins, 5,000 texts, 500MB 4g data (good for low users)

23
Found 14th Sep 2017
For £3.99/mth you get 500 minutes (was 250), 5,000 texts and 500MB of 4G data on rollover. You can choose to limit your bill to no more than £5 over the tariff price. Also you can roll your unused data over into the next month. So use only 250mb one month and you'll have 750mb to use the next. No need to choose one over the other now! Capping, eu roaming and rollover included in this package.

*officially no tethering but iD say it uses allowances quicker so don't support it but will not kick you off if you do
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23 Comments
Good deal, why vote cold
Wife's on this. Moved from 3, after it seemed harder to top up every time (no warning text either or auto top up from 3, which is bonkers). This worked out cheaper than 3's 321. Unusually, they seem to use EE as a 2G fallback. 3 just generates No Signal. Very happy.
Thanks, might try them when my present, temporary PAYG credit runs out.
mb12 h, 20 m ago

Wife's on this. Moved from 3, after it seemed harder to top up every time …Wife's on this. Moved from 3, after it seemed harder to top up every time (no warning text either or auto top up from 3, which is bonkers). This worked out cheaper than 3's 321. Unusually, they seem to use EE as a 2G fallback. 3 just generates No Signal. Very happy.


Can you put this in a 2g phone? It will work on ee or you have to use a 3g phone but will fall back to ee 2g if no 3g signal. Three stopped using any fall back signal as they are 97% pop coverage
Anon3254 m ago

Can you put this in a 2g phone? It will work on ee or you have to use a 3g …Can you put this in a 2g phone? It will work on ee or you have to use a 3g phone but will fall back to ee 2g if no 3g signal. Three stopped using any fall back signal as they are 97% pop coverage

Nope
TPO's offer is a tad better and they don't credit check..
Thank you, will take a look - currently on a 3 SIM only plan for 12 months - 4GB, unlimited minutes, unlimited texts, and paying £9 a month for that. Need around the same allowances, but looking to see if I can get a deal a few pounds cheaper a month.
Dusty17 h, 43 m ago

TPO's offer is a tad better and they don't credit check..


and cashback as well
I've just recently switched to ID Mobile payg and cannot recommend their customer services.

Some aspects didn't work properly for me at the beginning. Trying to get it resolved was a very frustrating experience. Customer services would send me to a Carphone Warehouse shop and the guys there said apparently couldn't do anything else but call ID Mobile again. Circles... running in circles.
ID Mobile does credit check on all application. Not worth the value.
There isn't a bargepole long enough for me with these shysters...avoid
Shysters is too good a term to be used for ID mobile. It will take me years to clear my credit rating because of them and all for a £5 deal which was useless and not fit for purpose.
Edited by: "fiqqer" 19th Sep 2017
fiqqer19th Sep

Shysters is too good a term to be used for ID mobile. It will take me …Shysters is too good a term to be used for ID mobile. It will take me years to clear my credit rating because of them and all for a £5 deal which was useless and not fit for purpose.


What happened with your credit rating?
They recorded 2 missed payments for a deal I cancelled after 2 weeks, which is showing up on my Expiran credit rating, which probably explains why I had one application for a loan rejected.
jomay15th Sep

I've just recently switched to ID Mobile payg and cannot recommend their …I've just recently switched to ID Mobile payg and cannot recommend their customer services.Some aspects didn't work properly for me at the beginning. Trying to get it resolved was a very frustrating experience. Customer services would send me to a Carphone Warehouse shop and the guys there said apparently couldn't do anything else but call ID Mobile again. Circles... running in circles.


Hi Jomay, we are disappointed to hear about your recent experience with iD Mobile. We would like to help fix the problems you are facing. Please could you contact us via our social pages, facebook.com/idm…uk/ or @ID_Mobile_UK
fiqqer25th Sep

They recorded 2 missed payments for a deal I cancelled after 2 weeks, …They recorded 2 missed payments for a deal I cancelled after 2 weeks, which is showing up on my Expiran credit rating, which probably explains why I had one application for a loan rejected.


Hi Figger, we can help remove the late marks which have been recorded on your credit file. If you have returned your contract within the first 14 days we can look at removing the iD application off your credit report. Please could you get in contact with us via our social pages facebook.com/idm…uk/ or @ID_Mobile_UK
iDmobile9 h, 13 m ago

Hi Jomay, we are disappointed to hear about your recent experience with iD …Hi Jomay, we are disappointed to hear about your recent experience with iD Mobile. We would like to help fix the problems you are facing. Please could you contact us via our social pages, https://www.facebook.com/idmobileuk/ or @ID_Mobile_UK



My problem (resetting a password) was eventually fixed, but it was a very frustrating experience. Here's what happened:

1) Called customer services; they said they cannot deal with it, I have to go to a Carphone warehouse shop (which is pretty inconvenient and took almost 1h of _my precious_ time).

2) The carphone warehouse shop assistent tells me he cannot do anything about it, not even a refund. He was very
friendly and called the ID mobile hotline insisting the issue should be fixed. He managed to get the tech team involved.

3) I didn't hear back for 3 business days. The clock was ticking on the 14 day statutory right to refund, so I called customer services again. He tried to send me to Carphone warehouse again. He was desperate to get rid of me and made several nonsense suggestions (like retrying the website which hadn't worked many times before). I had to insist that he contacts the tech team or escalates it somehow - otherwise I would need a refund and if nessecary I would pass on the matter to a small claims court. He almost hang up on me. Finally he gave in and contacted the tech team.

I think two days later the issue was fixed. ID Mobile didn't tell me (via text/email), I simply retried.

My suggestions:
a) give refunds more easily if you cannot deal with issues at the beginning of payg/contract. I hadn't spend any money on my payg sim yet.
b) communicate progress more clearly and when the problem is fixed.
c) create a ticket for the issue and track it. I think customer services didn't know I had called before, didn't know if tech support had looked into it and didn't know the status.
d) improve your tech backend or teach customer services how to deal with (common?) problems. It's ridiculous that the website didn't allow to reset the password for a payg account.

I'm not working for you, but it felt like I did.
truly awful company
Am glad I read all of this.

Was actually considering this bunch, but apart from their poor practice of now giving half the data this month as they did last month, but at the same price - it sounds like they are total shysters.
jomay10th Oct

My problem (resetting a password) was eventually fixed, but it was a very …My problem (resetting a password) was eventually fixed, but it was a very frustrating experience. Here's what happened:1) Called customer services; they said they cannot deal with it, I have to go to a Carphone warehouse shop (which is pretty inconvenient and took almost 1h of _my precious_ time).2) The carphone warehouse shop assistent tells me he cannot do anything about it, not even a refund. He was very friendly and called the ID mobile hotline insisting the issue should be fixed. He managed to get the tech team involved.3) I didn't hear back for 3 business days. The clock was ticking on the 14 day statutory right to refund, so I called customer services again. He tried to send me to Carphone warehouse again. He was desperate to get rid of me and made several nonsense suggestions (like retrying the website which hadn't worked many times before). I had to insist that he contacts the tech team or escalates it somehow - otherwise I would need a refund and if nessecary I would pass on the matter to a small claims court. He almost hang up on me. Finally he gave in and contacted the tech team.I think two days later the issue was fixed. ID Mobile didn't tell me (via text/email), I simply retried.My suggestions:a) give refunds more easily if you cannot deal with issues at the beginning of payg/contract. I hadn't spend any money on my payg sim yet.b) communicate progress more clearly and when the problem is fixed.c) create a ticket for the issue and track it. I think customer services didn't know I had called before, didn't know if tech support had looked into it and didn't know the status.d) improve your tech backend or teach customer services how to deal with (common?) problems. It's ridiculous that the website didn't allow to reset the password for a payg account.I'm not working for you, but it felt like I did.


Hi jomay,

We are disapointed to hear that our Customer Service Team sent you into your local Carphone Warehouse Store, you're aware that they are unable to help and we understand that this must have been frustrating.

We apologise for the way in which our Customer Service Team handled your issues, it is not acceptable to pass you from pillar to post.

We would like to feed your experience back to our Customer Service Team Managers, are you able to drop our Social Media Team a message? They can be found over on Facebook or Twitter.

iD Mobile.
unidentified20th Oct

Am glad I read all of this.Was actually considering this bunch, but apart …Am glad I read all of this.Was actually considering this bunch, but apart from their poor practice of now giving half the data this month as they did last month, but at the same price - it sounds like they are total shysters.


Hi Unidentified, our deals do change on a regular basis, while we may offer less data this month, it is always subject to change.

- iD Mobile
HairyPotter16th Oct

truly awful company


Hi HairyPotter, is there a particular reason you feel this way? Is there anything we can help with?

- iD Mobile
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