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id mobile £10 1 month contract Flexible cap on spending 500 minutes 5000 texts 5GB data PLUS free £5 OFF @ ID Mobile
id mobile £10 1 month contract Flexible cap on spending 500  minutes 5000  texts 5GB  data PLUS free £5 OFF @ ID Mobile

id mobile £10 1 month contract Flexible cap on spending 500 minutes 5000 texts 5GB data PLUS free £5 OFF @ ID Mobile

Buy forBuy forBuy for£10
GETGet dealVisit site and get deal
1 month contract Flexible cap on spending 500
minutes 5000
texts 5GB
data

£5 for all new 1 month sim only contract
quidco.com/id-…le/

50 Comments

Avoid ID mobile. Their customer service is shocking. Call centre based in South Africa and if you want something amended/cancelled with your plan expect to ask for it a number of times! Would not recommend sadly.

Raising the bar in data and price, get ready for the next plusnet deal.

Suzanne461

Avoid ID mobile. Their customer service is shocking. Call centre based in … Avoid ID mobile. Their customer service is shocking. Call centre based in South Africa and if you want something amended/cancelled with your plan expect to ask for it a number of times! Would not recommend sadly.



Name a reasonably cheap network provider that has good customer service.

If you don't need customer service, they're great.

Definitely not the network to be with when you want to cancel. All cancellation requests are ignored until well after a month or two have passed. Therefore you hAve no choice but to pay for them months line rental even though you didn't want to use their services. Horrible service when it comes to leaving them. Never again for me unfortunately

I cancelled fine. Just called and said the girlfriends visa had finished an she had to return overseas.

Just cancel the DD?

why complain about cs if it's cheap you have to have a trade-off and let's me honest. it's rare you need to phone them.

Whats data speed like?

Looking for giffgaff alternative.

I've used iD for quite a few months and never had a problem. My reception here isn't great but just did a test 48Mbps download 23Mbps up

Edited by: "qonqrd" 17th Feb

Was on ID. I was pushing near 100mpbs when I had signal, signal to be fair wasn't too bad. Only thing I will say is, from experience they will change your contract once they decide to no longer honour it.

Or I could be bitter from being on an unlimited tariff to being told I'd get 10gb for the same price. Don't know how the maths added up.
Edited by: "Ccontrol" 17th Feb

Ccontrol

Was on ID. I was pushing near 100mpbs when I had signal, signal to be … Was on ID. I was pushing near 100mpbs when I had signal, signal to be fair wasn't too bad. Only thing I will say is, from experience they will change your contract once they decide to no longer honour it. Or I could be bitter from being on an unlimited tariff to being told I'd get 10gb for the same price. Don't know how the maths added up.



My contract should have dropped from 4gb to 2gb after 12 months, but I received an email saying it would stay at 4

qonqrd

My contract should have dropped from 4gb to 2gb after 12 months, but I … My contract should have dropped from 4gb to 2gb after 12 months, but I received an email saying it would stay at 4


Lets hope it stays that way.

I received a letter which basically said. We no longer do an unlimited data tariff. However you will receive 10gb data for the price of £20 pm. Unlimited to 10gb was the main issue I had. Lets hope they respect contracts.

JonBetts2004

Name a reasonably cheap network provider that has good customer … Name a reasonably cheap network provider that has good customer service.If you don't need customer service, they're great.



​They are not great in any terms. Avoid!!

lucas

Just cancel the DD?


Yes, if you want your credit file wrecked.

I cancelled easy enough but simply port your number out to a free PAYG sim.
This works for All providers including iD.

When you cancel they forget . And are very quick to put a mark on your credit file ... Avoid

callum84

Whats data speed like?Looking for giffgaff alternative.



to be honest anything is better than GG, their speeds are terrible less than 2Mb, ID use Three and my daughter gets 15+ on them but I don't know if ID reduce theirs. I am on plusnet and get 25Mb.

On the customer service piece, I went with ID and then saw the reviews and bottled it, however, speaking to them on the phone to cancel the sim they were very good, no issues money refunded. Their customer service team have been on here a few times helping people so looks like they are trying to make changes. Saying that most of the mobile providers have issues but reality is how often do you call them for anything on a 30 day sim, outside of buying and transferring probably never, at least that's been the case with the 4 sims we have in our house for all of the years we have had them.

If you were within a contract term then you have a point. However if your 12 months were up and you were now rolling monthly (or were on a 1 month rolling anyway) they can change their allowance at any time by informing you. I don't see how changing it would be not respecting your contract if you are out of contract period.

Suzanne461

Avoid ID mobile. Their customer service is shocking. Call centre based in … Avoid ID mobile. Their customer service is shocking. Call centre based in South Africa and if you want something amended/cancelled with your plan expect to ask for it a number of times! Would not recommend sadly.


Name one company that has good custom service apart from Tesco.

bingbing1

Definitely not the network to be with when you want to cancel. All … Definitely not the network to be with when you want to cancel. All cancellation requests are ignored until well after a month or two have passed. Therefore you hAve no choice but to pay for them months line rental even though you didn't want to use their services. Horrible service when it comes to leaving them. Never again for me unfortunately


Never had any problems getting my PAC when i left to go back to 3 and the only reason i went back is because 3 gave me a better deal....if i wasn't on a 12mth sim-only now with 3 i would have gone back to ID.

Suzanne461

Avoid ID mobile. Their customer service is shocking. Call centre based in … Avoid ID mobile. Their customer service is shocking. Call centre based in South Africa and if you want something amended/cancelled with your plan expect to ask for it a number of times! Would not recommend sadly.


how many times do you need to use CS anyway?
once in a blue moon I'd say is the norm so how can you judge anything on so very rare experience? (unless you are very chatty and call them every other day for a chit chat);
besides, if you are after rock bottom prices then something somewhere has to give...
it is not like you pay £500 every week for VIP treatment and box of chocolates on your Birthday

you can amend / change / add / remove many things by utilising on-line access to your account

Edited by: "user777" 17th Feb

Suzanne461

Avoid ID mobile. Their customer service is shocking. Call centre based in … Avoid ID mobile. Their customer service is shocking. Call centre based in South Africa and if you want something amended/cancelled with your plan expect to ask for it a number of times! Would not recommend sadly.



Hi Suzanne461, it's unfortunate to hear about the problem you've encountered. We'll feedback your comment to continue improvements in our service.

bingbing1

Definitely not the network to be with when you want to cancel. All … Definitely not the network to be with when you want to cancel. All cancellation requests are ignored until well after a month or two have passed. Therefore you hAve no choice but to pay for them months line rental even though you didn't want to use their services. Horrible service when it comes to leaving them. Never again for me unfortunately



Hi bingbing1, if there has been a problem when processing your cancellation then we apologise for this, how did you request cancellation in the first instance?

secretmsg

​They are not great in any terms. Avoid!!



Hi secretmsg, have you encountered an issue that you've not been able to get sorted? You can make contact via Facebook or Twitter if you need any assistance.

facebook.com/idm…euk
twitter.com/id_…_uk

noeltech2000

When you cancel they forget . And are very quick to put a mark on your … When you cancel they forget . And are very quick to put a mark on your credit file ... Avoid



Hi noeltech2000, if you've had a mark on your credit file due to a problem with your cancellation, please get in touch so we can investigate this for you and get things sorted.

facebook.com/idm…euk
twitter.com/id_…_uk

wildecat

Yes, if you want your credit file wrecked.I cancelled easy enough but … Yes, if you want your credit file wrecked.I cancelled easy enough but simply port your number out to a free PAYG sim.This works for All providers including iD.



Hi Lucas, wildecat is right. If you wish to disconnect your account then we can process a 30 day disconnection or provide a PAC to move the number to another network and therefore close the account.

If the cancellation process is not followed then the account would remain active and continue to be billed which would cause an overdue balance if the direct debit was not active.

iDmobile

Hi bingbing1, if there has been a problem when processing your … Hi bingbing1, if there has been a problem when processing your cancellation then we apologise for this, how did you request cancellation in the first instance?



Requested cancellation by phone. The lady on the other end said she has put the cancellation request through, and it will be cancelled. Come next month, its still not cancelled. Therefore rang them again, the lady on the other end said she will put the request through for cancellation, as it was NOT done the month before.so had to pay for another months useage! Too much hassle cancelling. And the only reason i wanted to cancel in first place was because network was horrible in my area, other than that i was on a good deal, with low line rental and enough data, mins, txt for my needs. The only issue i have with ID mobile is not acting upon a customers request.

secretmsg

​They are not great in any terms. Avoid!!



You've ducked the question!

Odd, as an existing customer on the 4GB £10 contract, why have I not been upgraded automatically to the 5GB rollover contract ?
Do ID Mobile not value me ?

Threlly

Odd, as an existing customer on the 4GB £10 contract, why have I not been … Odd, as an existing customer on the 4GB £10 contract, why have I not been upgraded automatically to the 5GB rollover contract ?Do ID Mobile not value me ?




Odd thing is you expect it, never had a single company do this unless they change all their plans, no company ever changes customers to special offers.

JonBetts2004

Name a reasonably cheap network provider that has good customer … Name a reasonably cheap network provider that has good customer service.If you don't need customer service, they're great.



I have been with Three network for last ten years. I think their customer service is one of the best in mobile industry and Orange has the worst one I ever experienced.

bingbing1

Definitely not the network to be with when you want to cancel. All … Definitely not the network to be with when you want to cancel. All cancellation requests are ignored until well after a month or two have passed. Therefore you hAve no choice but to pay for them months line rental even though you didn't want to use their services. Horrible service when it comes to leaving them. Never again for me unfortunately



Surely you can cancel dd or from your bank ask bank to reimburse for unauthorised deductions.

I swapped from 3 to I'd mobile no issues with customer service ported my number with no issues and the app from I'd is gr8 .250 minutes 5000 texts and 1.5gb of data on a 30 day rolling contract taken out on a black friday deal .

Gutted just signed my mum upto the £7.50 deal with 2gb.Wonder if I can upgrade to this one?So far speed and coverage decent and she lives on the Orkney Islands so probably I.Ds most northerly customer

difficult_guy

I have been with Three network for last ten years. I think their customer … I have been with Three network for last ten years. I think their customer service is one of the best in mobile industry and Orange has the worst one I ever experienced.



​Ha ha your joking right?3 are by Sarah the worst customer service ever.Wait untill you try get a pac code.3 will mess you around so much you'll wish you had never dealt with them.Constamtly winning worst customer service awards along with avoidafone

lucas

Just cancel the DD?



They re-set it up, so beware!

To everyone commenting on CS, please go with ID mobile and you will see what I mean. More hassle than it's worth for a cheap deal. I cancelled and had 5/6 months of ID mobile re-setting up my dd without permission. Then calling EVERY time this happened to be told it won't happen again....it did. I wasn't in a 12 month contract, just a rolling 1 month contract. Does a cheap deal mean that they have to sacrifice CS? Just sharing my experience for people who may be attracted by the good price.

Suzanne461

To everyone commenting on CS, please go with ID mobile and you will see … To everyone commenting on CS, please go with ID mobile and you will see what I mean. More hassle than it's worth for a cheap deal. I cancelled and had 5/6 months of ID mobile re-setting up my dd without permission. Then calling EVERY time this happened to be told it won't happen again....it did. I wasn't in a 12 month contract, just a rolling 1 month contract. Does a cheap deal mean that they have to sacrifice CS? Just sharing my experience for people who may be attracted by the good price.



Surely your bank would make them repay you for unauthorised deductions.

F.S.A
Edited by: "billiramsay" 18th Feb

eslick

Odd thing is you expect it, never had a single company do this unless … Odd thing is you expect it, never had a single company do this unless they change all their plans, no company ever changes customers to special offers.


It would seem so, probably a good enough reason to start looking for a better deal.

Will definitely avoid now thanks for the info!

I had a few 'words' with iD.
They've offered to upgrade me to the new deal as an existing customer.
I'll report back when it's complete.
Watch this space.
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