Numerous nightmare experiences with them, including slow, no support, deleting accounts without informing users, etc etc: https://uk.trustpilot.com/review/www.idrive.com
Yeah that's definitely true (fierce)
All well and good but it doesn't cover for scenarios like theft, fire, flooding...
This is why I'm investing in a NAS, more control and faster connection. Can maybe get 4TB in raid 1 for around 400 pounds. Definitely a big investment at the start.
Build your own. Your in charge of your cloud.Nextcloud