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If you own a Dyson DC05 Motorhead - Get a new DC23 Allergy for just £85
If you own a Dyson DC05 Motorhead - Get a new DC23 Allergy for just £85

If you own a Dyson DC05 Motorhead - Get a new DC23 Allergy for just £85

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If you own a Dyson DC05 Motorhead vacuum cleaner, manufactured between 2000-2005, there has been an electrical fault found which required a replacement part to be retro-fitted. However, Dyson are offering owners the opportunity to purchase a brand new Dyson DC23 Allergy, RRP £300 (yes, I know they can be had much cheaper) for the sum of just £85. I have just arranged mine, and simply need to package the old vac in a bin liner with an address label ready for the courier to take when he brings the new one. New vac, new 5yr warranty, all for just £85. I was going to pay for a service call at £69, so in effect it has only effectively been £16 more for me.

Check here if your machine is affected

dyson.com.au/sup…asp.


- avoint

20 Comments

how do you get this arranged?

I got a DC05 bought from Comet years ago too. How does this work?

totalrecallinfo.com/fre…787

Just called as my DC05 was bought in that period but they stated my machine was not affected.

Got to check if mine is affected.

A few faulty ones on Fleabay.:)

If its a known fault then surely then should be offering a full refund not stealing another £85 from you ?

I have a DC05, How do I do this? There are no instructions.

dyson.com.au/sup…asp.
You can check if your hoover is affected here..

I called the support line.

Original Poster

Support line......

0800 9540151


Quote serial number.

Banned

Casalguidi;8254247

http://www.dyson.com.au/support/dc05Notice.asp#infoBlock.You can check if … http://www.dyson.com.au/support/dc05Notice.asp#infoBlock.You can check if your hoover is affected here..




Its got nothing to do with Hoovers -its Dysons !!!

How pathetic are you....

Original Poster

Pathetic, but cute if that sig is to be believed

Casalguidi;8254247

http://www.dyson.com.au/support/dc05Notice.asp#infoBlock.You can check if … http://www.dyson.com.au/support/dc05Notice.asp#infoBlock.You can check if your hoover is affected here..



This is not accepting the serial number from my DC05. It just says "please enter a valid serial number".
Is it because it is an Australian site, or is it accepting other people's serial numbers ok?

It looks like the Motorhead version of the DC05 is one with a powered brush head, and mine doesn't have that anyway.

I just rang as I received a letter today and they said the replacement is a DC23 Allergy, not animal.
This is usless to me as it has no rotating head to get dog and cat hairs up.
Can anyone please confirm they are definetly getting an animal?

Graham

It worked for me ok. give them a ring if it not working now.

grahams;8257034

I just rang as I received a letter today and they said the replacement is … I just rang as I received a letter today and they said the replacement is a DC23 Allergy, not animal.This is usless to me as it has no rotating head to get dog and cat hairs up.Can anyone please confirm they are definetly getting an animal?Graham



I Phoned too and they said there were 3 options:

1. Send out a free part to fix the problem which you attach your self.
2. £85 for a a DC23 Allergy, not animal.
3. additional £43 for turbo head which I guess is the same as fitted to the animal this is powered by suction and not electrically powered like the DC05 motorhead.

PS Turbo head out of stock :x

Don't see why they couldn't do the Animal for the difference i.e. £128 but not tried that line of questioning yet and not sure if that is the only difference.

Original Poster

The Animal head can be had for IRO £25 for the mini one, and £40 for the full width. I'll probably opt for the mini one as we mainly use the cylinder vac on the stairs and have an upright for the rest.

Apologies for misrepresenting the offer, it should read 'Allergy'. Can someone change it ?

I ordered mine the other day as well. Delivery is for Tuesday.

Can't go wrong for £85, with the guarantee works out at £17 per year if you look at it in that way.

Looking forward to Tuesday for delivery of this and ...this

hotukdeals.com/ite…=15

Original Poster

Got ours yesterday, but the courier wouldn't take the old DC05. He came back today, tail between legs still claiming Dyson had not notified them about this, but I pointed it out on the delivery note which clearly stated in the comments section, 'Collect old M/C' !

Seems to work very well with some clever design touches over the old unit. I'll be getting the mini turbine head from somewhere (Argos, Comet, Curry's all have stock) soon. We only use the cylinder for the stairs and car, having a Ball upright for the rest of the house so the mini one will be fine at £25.
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