john lewis - £100 trade-ins or £30 cashback for new laptops
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john lewis - £100 trade-ins or £30 cashback for new laptops

12
Found 14th Jun 2013
john lewis have got a good reputation for aftercare - which is worth taking into consideration - see my tearful episode below.

12 Comments

Original Poster

i bought a little netbook from a firm which advertises inside the daily telegraph no less - http://www.ijtdirect.co.uk/?sct=gocleverr103

it arrived and doesn't work properly.

it's under warranty but now i have to go to all the hassle of wrapping it up and sending it to the warranty-dealer in dorset.

i'm tempted to just write it off as a poor investment and donate it to a local charity shop - perhaps they can do something with it.

goclever is the name of the manufacturers - avoid like the plague is my advice.

i'd like to trade it in for one of the john lewis laptops but the terms and conditions say submitted laptops have to be "fully operational".

h

Mate I would return it to them, I know its hassle but you paid for something and it doesnt work so they have breached the Sale of Goods Act and they need to know about it...and maybe donate some money or some of your time to charity instead...

seb

i bought a little netbook from a firm which advertises inside the daily … i bought a little netbook from a firm which advertises inside the daily telegraph no less - http://www.ijtdirect.co.uk/?sct=gocleverr103it arrived and doesn't work properly.it's under warranty but now i have to go to all the hassle of wrapping it up and sending it to the warranty-dealer in dorset.i'm tempted to just write it off as a poor investment and donate it to a local charity shop - perhaps they can do something with it.goclever is the name of the manufacturers - avoid like the plague is my advice.i'd like to trade it in for one of the john lewis laptops but the terms and conditions say submitted laptops have to be "fully operational".h



What's wrong with it?

The 'Get Deal' link doesn't appear to be working for me.

And this is a deal how? Just wrap it up and send it back?
Edited by: "dj_lloyde" 14th Jun 2013

Found it on the JL site - its only specific laptops, but still not a bad deal if you are in the market for a new one

just got a touch screen HP i5 for 699 - and get £100 back for my old cr@ppy netbook (not been used for a year!)
Plus 3 years warranty ....was only 12 months everywhere else.

Plus JL have BEST customer service in UK

Thanks for this post, my laptop is on its way out but I will trade the netbook in as it isn't used now
Gotta get it done before 20th June!

Original Poster

don't know why the `get deal` isn't functioning - it's somewhere on the john lewis site - it was working yesterday.

deeds - what's wrong with my netbook?

no cursor!! plus some keys don't function properly

Bought the laptop, but now it's time to claim the cashback, John Lewis have removed the link. I've emailed JL, but meanwhile, does anyone have the link, please?

thanks

loupe

Bought the laptop, but now it's time to claim the cashback, John Lewis … Bought the laptop, but now it's time to claim the cashback, John Lewis have removed the link. I've emailed JL, but meanwhile, does anyone have the link, please?thanks



Hi,

I had the same problem, details for the link are

https://johnlewispromotions.co.uk/

you have to apply 30-60 days after your purchase - no hoops to jump through there then :-)
Alex

Hi

I'm also in the middle of processing a claim. Bought laptop online, but I am confused as to which document they need!

On step 1 of 5 of the claim form it states:
*Online Order Proof of Purchase Requirements
If your John Lewis order was placed online, please note that we require a copy of your A4 invoice to be uploaded as proof of purchase. The A4 invoice will be included with your parcel whether you collect your purchase directly or if your purchase is delivered via courier.

BUT rather confusingly on the FAQs page it refers to the emailed receipt!
Q. How do I upload my purchase invoice or receipt?
A. During the claim form you will be prompted to upload your purchase
invoice or receipt.
If you purchased online your purchase receipt will have been emailed
to you. Please take a screen shot of the purchase invoice or receipt
and paste it into Microsoft Word (save as PDF) or Paint (save as JPEG).

Does anyone know which one I should upload? I have sent off an email today, but worried I will be out of time with the claim (18 days left)

Regards
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