John Lewis Price Thierry Mugler Alien £68.50 to £30 - using Price Match on Alien vs Sports Driect
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John Lewis Price Thierry Mugler Alien £68.50 to £30 - using Price Match on Alien vs Sports Driect

92
Found 18th Dec 2015
So I saw the Sports Direct offer and the comments weren't keen on purchasing from Sports Direct.

So I contacted John Lewis for their Never knowingly undersold and they price matched it for me!

So its £68.50 on their website and they will refund the £38.50 back onto my account. Here is the email!

Thank you for your price match request for the Thierry Mugler Alien Eau de Parfum Natural Spray Refillable, 60ml.

I have looked into your request and will be happy to match the price of £30 for the Thierry Mugler Alien Eau de Parfum Natural Spray Refillable, 60ml (product code
46840404) seen at Sports Direct.

To place this order with us please visit our website. When you have received your items and are satisfied with your purchase, please let me know by return email. Please also respond with your CASE number: and your order number.

Once you contact us to confirm that you are happy with your goods, we will process your refund and you will see this in your account within five working days. If PayPal is used then please be aware the refund can take up to 28 days to show in your account. You will not need to take any further action.

When placing your order, you will be charged full price initially and then refunded once you have confirmed that you are keeping the order. A maximum of 10 items can be ordered.

Enjoy!
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92 Comments
always pays to ask worse outcome they can say no , in your case well done mate.
JL really are a great retailer,always a pleasure to buy from them.
cjhilton49

JL really are a great retailer,always a pleasure to buy from them.


Faultless indeed.
JL way better than SD
Did you see it instore at SD please or just online? Ta
Original Poster
kj36

Did you see it instore at SD please or just online? Ta



Hello it was online

sportsdirect.com/thi….ds
why would you not buy from sports direct? never had a problem with them? anyway good find
their customer service are dreadful zero hour contracts and tons of stuff more
How do I get a price match on a mobile please cant find any pages that work
Edited by: "katya1971" 18th Dec 2015
Original Poster
katya1971

How do I get a price match on a mobile please cant find any pages that … How do I get a price match on a mobile please cant find any pages that work



You can't do it on a mobile. Its gotta be done on a normal page. Heres the link
johnlewis.com/nev…old
Thank you, you can complete the form as soon as you have purchased the product as you will have an order number.
johnlewis.com/nev…old
This is the response I got from customer services when I sent a price match request:

The item sold by Sports Direct is not the same product as ours as our product is a refillable bottle, therefore, on this occasion I am sorry I cannot match the price offered by.
Original Poster
naomio

This is the response I got from customer services when I sent a price … This is the response I got from customer services when I sent a price match request:The item sold by Sports Direct is not the same product as ours as our product is a refillable bottle, therefore, on this occasion I am sorry I cannot match the price offered by.




Hiya

I believe all the 60ml only come in a refillable option. The sports direct website isnt clear on that.
Original Poster
Hiya

Just to clarify the Sports Direct is a refillable one. Alien 60ml EDP ONLY comes in a refillable option. They only have a non refillable one at 30ml. I would go back to John Lewis on that one.
ameenamahetar

HiyaJust to clarify the Sports Direct is a refillable one. Alien 60ml EDP … HiyaJust to clarify the Sports Direct is a refillable one. Alien 60ml EDP ONLY comes in a refillable option. They only have a non refillable one at 30ml. I would go back to John Lewis on that one.



Hi thanks for the information I will get back to them on it.
Hi, I've just received a price match email on the above from John Lewis and they will match it. I've literally just ordered it after I received their response.
Submitted a pricematch, will update shortly - Adam
Just got my sports direct perfume delivered they deliver it in a plastic yodel bag with no bubble wrap the box of perfume is battered I can't give it as a present.dont even start me on customer service she's saying well is the product damaged? As if I would give a battered and ripped box as a Christmas present.She is telling me to return it yet it will cost me another £5 to reorder again for the postage costs.Are they joking.Never again
Edited by: "pudding" 18th Dec 2015
naomio

Hi thanks for the information I will get back to them on it.



Also ask them to zoom in the on the box on the SD website it says refillable
I requested a price match but they have done it to £34.99 including the £4.99 click and collect. Is this available in store too - well from my email reply it is now so lets see if they knock off the fiver.
sal2103

I requested a price match but they have done it to £34.99 including the … I requested a price match but they have done it to £34.99 including the £4.99 click and collect. Is this available in store too - well from my email reply it is now so lets see if they knock off the fiver.



Exactly the same for me £34.99 - Adam
Requested pricematch for 2 Paco Rabanne 1 Million Eau de Toilette £20.00, JL agreed 30minutes later.
pudding

Just got my sports direct perfume delivered they deliver it in a plastic … Just got my sports direct perfume delivered they deliver it in a plastic yodel bag with no bubble wrap the box of perfume is battered I can't give it as a present.dont even start me on customer service she's saying well is the product damaged? As if I would give a battered and ripped box as a Christmas present.She is telling me to return it yet it will cost me another £5 to reorder again for the postage costs.Are they joking.Never again



​Its my first time shopping with them. they bubble 1 of the 3 perfumes I ordered. 1 of the unwrapped perfumes came in a metal tin and it was dented. luckily I was able to pop it back into shape. but I do agree, makes me think twice in future. especially if the intended purchase is a gift.
Pudding , I quite agree .
This afternoon I received my Sports Direct order via Yodel. A polythene bag which contained clothing items and a bottle of fragrance. No extra packaging on the fragrance. Therefore the fragrance packaging was broken and battered the seal was broken on the cellophane wrapping , the bottle of perfume was totally free of the packaging and rolling around loose in the bag. No care taken what so ever to protect my purchase . Email sent to customer services but not holding my breath ... Won't be able to use it as intended Chrissy pressy . Won't use them again .
This is the reply I just received about paying to have another one and paying postage again

I am afraid that as only the packaging is damaged we are unable to cover the return costs for you.
I said to her if you purchased instore would you pick the perfect box or the damaged one? I doubt the damaged.Terrible customer service
allthethrees33

Also ask them to zoom in the on the box on the SD website it says … Also ask them to zoom in the on the box on the SD website it says refillable



They are still refusing to price match
I've got the price match but just been into the JL bham and said can't match it for £30 and the packaging seems to be the older bottle.

Going to buy online for the sake of £5 and have it delivered for free by JL.
But click and collect is not £5 is it??? I will return mine tomorrow for refund will not be price matching!!
Oh dear Pudding ! In my opinion the packaging is part of the product , as I always keep my fragrance in their boxes, tins ect . I have always believed by keeping them in the packaging they are protected from sunlight which can be damaging to the scent.
FREE CLICK & COLLECT
FROM OUR SHOPS ON ORDERS £30 AND OVER

So where does fiver come from???
Another response as to why I have to pay another £5 to re order never again with sports direct

Unfortunately an items packaging is designed to protect the item inside which is the reason we cannot reimburse or discount for this.
My perfume arrived damaged today too ! I wonder if they had just bought in a ton of damaged ones to sell on !!
Made the purchase for £35 ill let them have the extra fiver, great deal, HEAT! - Adam
Icklepickle I was wondering the same thing ! As I bought Jean Paul Gautier in a tin, and the plastic seal around the bottom of the tin is ripped off , the tin has opened , fragrance is out of the tin and the hard plastic casing that holds the bottle is broken . I don't see how the plastic seal could have broken and torn off in transit !! Shame on Sports Direct !!
naomio

They are still refusing to price match



I've just had confirmation that JL will price match, so not sure where you're going wrong on this one.

Thank you for your price match request for the Thierry Mugler Alien Eau … Thank you for your price match request for the Thierry Mugler Alien Eau de Parfum Natural Spray Refillable, 60ml, product code: 46840404. I have looked into your request and will be happy to match the price of £30.00 for the Thierry Mugler Alien Eau de Parfum Natural Spray Refillable, 60ml seen online at Sport Direct.


Edited by: "soton26" 18th Dec 2015
My order arrived from sports direct today, also no bubble wrap. One bottle of perfume came in cellophane but aftershave gift set not wrapped at all and box damaged!!
soton26

I've just had confirmation that JL will price match, so not sure where … I've just had confirmation that JL will price match, so not sure where you're going wrong on this one.



I had 2 different people from customer services reply to me and both of them said no we can't price match as the description has to say 'refillable' like on the John Lewis website =\
rodman

But click and collect is not £5 is it??? I will return mine tomorrow for … But click and collect is not £5 is it??? I will return mine tomorrow for refund will not be price matching!!



rodman

FREE CLICK & COLLECTFROM OUR SHOPS ON ORDERS £30 AND OVERSo where does … FREE CLICK & COLLECTFROM OUR SHOPS ON ORDERS £30 AND OVERSo where does fiver come from???


Received my price match from JL within 1h, nothing about £5 for click and collect. Happy days.
yes iv emailed jl aswel lets c what they have to say
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