It would bug me too, to be honest and I get that. I don't buy what they're telling you. If a product you buy isn't in the condition you expected, you are entitled to a replacement, return or repair. The key thing about the Sale of Goods Act, as far as I understand what I read, is that this is your choice to make according to the state the goods are in. It isn't up to the retailer to dictate to you how to proceed. I'd take advice before doing what they have said. Here's one interesting comment I just found on a Solicitor's website after a quick search: The Sale of Goods Act amendment in March 2012 states that if a fault occurs with a product within the first 6 months of purchase, the consumer is entitled to assume that it was sold to them with the defect present. This means that the goods were not of a reasonable standard at the time of purchase and the vendor is in breach of their statutory and contractual obligations, whereby the Act protecting customers through their statutory consumer rights. I'd say the watch has a manufacturing fault or defect and therefore you can invoke this clause.
Yes indeed. I think I've read everything about it today! I simply can't keep it, as it would bug me forever, and I don't want a brand new watch opened and 'repaired'. Jura have told me I have to return it, they then send it to Seiko for assessment and if they agree it's not acceptable they can either fix, replace or refund. They told me it could take weeks! This has royally pee'd me off!
Interesting. Just been looking at mine through a magnifying glass and it is out a little. When I say a little, I had to really look for it and I'm talking a fraction of a mm. I'm not seeing it easily enough to want to get it sorted. After Googling this, it seems it's a common problem with the Asia issued Turtles across the board. Some of the western market ones have it too. It can be easily fixed by taking the movement out and making a slight adjustment of the chapter ring. There's enough play in them once the movement is removed to realign as much as you'd need to. I guess this is a QC problem and is really surprising. Here's a comment from one of the watchuseek forum threads about it: You'll find the chapter ring isn't a tight fit on the dial, there is room for adjustment. If you keep the marker lined up at 12 then swivel the chapter ring to the right (or the dial to the left) at the six o'clock position you will end up with the 12 and 6 o'clock markers lined up. Then you should be able to line up the 9 o'clock marker by moving the dial up or down until they are all spot on. They usually get moved out of line by tightening the caseback down when the movement hasn't been fully pressed into the case, the caseback attempts to twist the plastic movement/casing ring as it rotates whilst being tightened.
I got mine this morning too. That's an extremely rare issue for a Seiko! In 30yrs of collecting their watches, I haven't seen that happen once. Jura should take it back as faulty and replace it. It's a clear manufacturing defect.
I've received my Padi today. How about you? I'm not impressed, as the chapter ring (internal red marker) doesn't align with the 6 marker :(