My parcel never got delivered - not Kerastase fault directly but Hermes.. However customer service at Kerastase is an absolute joke - they arent able send replacements (not in their policy).. had no clue what to do about a missing parcel.. and in fact lied to me about the tracking status.. no call backs when promised.. seems like I have to wait for them to do whatever they have to do admin wise before getting a refund - however had no contact back from them.. So more phaffing about trying to get this sorted. Not a company I will be using again.
I ordered a shampoo at £16.50 which showed as pending for ages. I emailed a chaser to be told it was out of stock and I could choose something else for same or lesser value or cancel the order. There was nothing available at that price so I told them there was no option but to cancel. They have since taken payment, ive received a tracking email from Hermes but order is showing as on hold. Anyone else had this? Good deal if it worked for you but rubbish customer service for me!
Likewise mine hasnt arrived yet - yet with my tracking details it states on Hermes that delivery was confirmed by courier at 05.25 yesterday morning.. Absolute joke.
No sign of my order yet placed on Dec 15th :-(
Got it but no 50ml Nectar thermique for signing up to emails and 3 items were substituted, I got another Chroma shampoo, a force architect shampoo and the 50ml item is a scented oil. I need to look up anything other than shampoo or conditioner will do as it's never clear from the packaging. I got the advent calendar from Kerastase too, had to google several items. Happy with substitutions as it's worth trying new things and I think I got the nectar one in my calendar.
sample offer finished last august....i do not understand why website is still working...(newsletters maybe?...) :(
My sample arrived today. Hope everyone else gets theirs too!
got mine today too. Thanks OP.
Just got mine today! Sachet of the conditioner x
i would like this
I put in my town into the store locator and said none, not beyond the wit of a progammer to give closest results in the town! 10mile away in my case
No good to me either but thanks anyway
No idea where their stores are.
nothing wrong with a voucher to take in store. It's still free. I give heat.
you need to print it and take it to a salon not good
Be aware the thieving gypsy **** will charge you for a blow dry (£23 in my case). Not so complimentary experience...
Thanks - I have an appointment at a Kerastase hairdresser next week.
direct link http://www.kerastase.co.uk/_en/_gb/minisites/pixelist/inscription.aspx
When I click here to download voucher, all I get is a black screen. Perhaps it's my computer skills.
http://www.kerastase.co.uk/_en/_gb/minisites/pixelist/pixelist_card.pdf? direct voucher link....
I got it too. Was a bit miffed- didn't see anywhere saying it was a competition when I registered, what a swizz!
i got the same email , what a con !!
Received an email saying: "Thank you for registering to receive a complimentary Bain Biotic sample. Unfortunately you were not successful this time." Not successful? Kuh, it wasn't a competition! Did anyone receive a sample?
Order mine, thank you Add the heat.