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Leave your O2 contract early due to T&C change charging for 0870/0845/0844 numbers
Leave your O2 contract early due to T&C change charging for 0870/0845/0844 numbers

Leave your O2 contract early due to T&C change charging for 0870/0845/0844 numbers

I am on a O2 direct retention deal formerly from a retail deal O2 500/100 and called O2 just now and they confirmed the following:

All new retail (normal resellers like mobileshop, etc) and online (via O2 direct via phone or online) contracts right now no longer have 08XX calls taken from inclusive minutes.

From 1st August at the latest (she originally said 1st July, best to assume July) all current contract customers will no longer have 08XX numbers free (except O2 CS calls) and 0870/0844/0845 will be charged with letters going out giving the 30days notice, excuse was it was never really free but on some kind of promotion.

Sorry, considering past instances of things like this I should of mentioned, it REALLY helps if you used these numbers in the past as it proves a detrimental change to your contract usage.

Although really it is a change of T&C within the contractual period nonetheless, what you can blag however is what the forums are for however and hopefully people will provide useful information.
- schizoboy

190 Comments

Do all networks do this?

Don't suppose you have a draft cancellations letter do you?

Original Poster

col

Do all networks do this?Don't suppose you have a draft cancellations … Do all networks do this?Don't suppose you have a draft cancellations letter do you?



I expect this thread might help:

hotukdeals.com/for…553

I remember the last time they did this, i tried to cancel, but they said they could only let me cancel if i used them numbers xx amount of times in the past few months.

But i know for a fact thta i have this time, so will call them up tomorrow and post the outcome

Cheers for the heads up, rep added!

G

schizoboy

I expect this thread might … I expect this thread might help:http://www.hotukdeals.com/forums/showthread.php?p=79553



Is this their reaction to reduction in International roaming charges:-(

Original Poster

col

Is this their reaction to reduction in International roaming charges:-(



Roaming charges & I expect O2/Telefonica to be rolling out a triple play Broadband/Mobile/Landline package after acquiring Bethere last year and with their expansion and rebranding coming, they want you to use their nice landline/voip service to call internationally.

So if I leave o2 where should I go?

My current contract ends in August.

Complaints Review ServicePO BOX 116 LeedsL011 5DSYOUR ADDRESS1. (Name)2. … Complaints Review ServicePO BOX 116 LeedsL011 5DSYOUR ADDRESS1. (Name)2. (Address)(Postcode)3. (DOB)4. (o2 Phone Number)5. (o2 username)Dear Sir or Madam:You have changed your policy regarding calling 07744 & 07755 numbers, these are no longer included in my X-Network minutes. I am now being charged 25p per minute, from the 1st July.In terms 8.4c of the contract with me, you HAVE to give me 30 days WRITTEN notice. I have received nothing, and now I am being charged. This means you have broken your terms of contract and I am eligible to cancel, penalty free.8.4 You may end this Agreement by giving us written notice if:(a) We break this Agreement in any way and we do not correct the situation within 7 days of your request;(b) We go into liquidation or a Receiver is appointed over our assets; or(c) We increase Charges for your Inclusive Calls or your monthly line rental charge or change this Agreement to your significant disadvantage, provided you give us a minimum of 30 days written notice (and provided you notify us within one month of our telling you about the changes). This does not apply where the increase or change relates solely to Additional Services in which case you may cancel.The above was taken directly from my terms of contract, section 8.4c.Please contact me through the post to confirm that my contract is cancelled.Yours faithfully,Your name



Theres the letter to save you lot trawling through a thread thats over a year old! :giggle: Im sure most of it still applies tho...

col

So if I leave o2 where should I go?My current contract ends in August.



might wanna get that 3 deal i think its still on for 2 more days.

oh yeah and also if you cancel the contract what will happen to the handset? will you have to give it back or keep it?

ALICOM007

oh yeah and also if you cancel the contract what will happen to the … oh yeah and also if you cancel the contract what will happen to the handset? will you have to give it back or keep it?



i think every case last time got to keep it, even the lucky few who had recently renewed AND had a credit in their account. some people will be quids in off this!

Ha my sister's been with o2 for about 6 months and they've caused her nothing but grief, will ring her later to tell her the good news.

im going to need to upgrade in 2months so theres no point canceling now. what phone should i get next? would they give me a n95? i am paying 45 per month. or are there any good phones coming out in about 2 months?

Whats the limit on this?

I signed up to o2 online on 11th April... all my 0845 calls have been inclusive (and still are), Have these been officially changed by o2 yet?

I understand that T-Mobile are going to start charging for 07744 and 07755 numbers - have a look at this thread - forum.niftylist.co.uk/ind…een

In their letter note what T-Mobile say - "We've become aware that 07744 and 07755 aren't mobile numbers. They're access numbers that allow you to make an onward call to another number at a discounted rate. As stated in the terms and conditions you agreed to when taking out your contract, access numbers are chargeable. This means that from 1 June, they'll not be included in your free minutes....I must advise that we haven't changed our prices or your terms and conditions."

Doesnt look good if same applies to O2

ste

Whats the limit on this?I signed up to o2 online on 11th April... all my … Whats the limit on this?I signed up to o2 online on 11th April... all my 0845 calls have been inclusive (and still are), Have these been officially changed by o2 yet?



They haven't been changed YET but they will change as of the 1st july. They must give 30 days written warning of this change and seeing as it is now the 8th June they obviously haven't sent any warnings out!

Original Poster

gekkoa

I understand that T-Mobile are going to start charging for 07744 and … I understand that T-Mobile are going to start charging for 07744 and 07755 numbers - have a look at this thread - ]http://forum.niftylist.co.uk/index.php?topic=2625.msg11911;topicseenIn their letter note what T-Mobile say - "We've become aware that 07744 and 07755 aren't mobile numbers. They're access numbers that allow you to make an onward call to another number at a discounted rate. As stated in the terms and conditions you agreed to when taking out your contract, access numbers are chargeable. This means that from 1 June, they'll not be included in your free minutes....I must advise that we haven't changed our prices or your terms and conditions."Doesnt look good if same applies to O2



hotukdeals.com/for…531

Theres a network wide clamp down on this as they want you to use their rip off metered prices or move to their current/coming-soon VOIP/PSTN bundle packages like the Orange Livebox

So I currently have an 02 contract, if I cancel it, do I get to keep my phone, and can I get a new one in a week or so?

somebody needs to report these guys - there must be some law they have broken akin to rpice fixing in that they all agreed together to do this

I'd love to take advantage of this as I'm only a three months into my contract and they've messed up my bill twice, I wish I'd never taken the contract out. But I don't see them going for it as I've never rang an 0870/0845/0844 number from my mobile.

For those do do this, do hey let you take your number with you?

Wotan

I'd love to take advantage of this as I'm only a three months into my … I'd love to take advantage of this as I'm only a three months into my contract and they've messed up my bill twice, I wish I'd never taken the contract out. But I don't see them going for it as I've never rang an 0870/0845/0844 number from my mobile.For those do do this, do hey let you take your number with you?



yes, you do take your number.

why not ring a few of these numbers tonight and tomorrow, just a few seconds here and there for the next three or four days and then you have used these numbers before they write to you?

unless the letter's in the post, when it might be borderline, but you'd only lose the minutes. get dialling, i say

So will everybody else exclude 0870/0845/0844 from their inclusive minutes?

Im always calling these numbers :-(

Always saynoto0870 but can't use that all the time.

hmmmmm. im currently £20 for 300 mins(im sure its a bit more, cant really understand the o2 site, got a HUGE rollover amount also) 450 texts on a contract up come October. could i use this to get something out of them as i really dont think im gonna beat this contract.

oh my god, just read this. this is terrible. i use 0870/0845/0844 numbers like 300 times in a month!! if i cancel, do i get my cashback (bill has been sent, and its due to me)? also, are these alternatives to those numbers for overseas calls? thanks.

oh my god, just read this. this is terrible. i use 0870/0845/0844 numbers … oh my god, just read this. this is terrible. i use 0870/0845/0844 numbers like 300 times in a month!!


What? You ring these numbers 10 times EVERY day???? You need to get our more.

Hi,
Does this apply to O2 customers through carphonewarehouse?
I have only just upgraded 2 accounts so this could be wicked.

Thanx

biglugs1

What? You ring these numbers 10 times EVERY day???? You need to get our … What? You ring these numbers 10 times EVERY day???? You need to get our more.



that was just an expression. but yes, i do use them A LOT cause my partner is overseas.

So I just renewed my contract a few days back and now have a shiny new nokia n73 sitting on my desk, and I would be tottaly within my rights to cancel with them early and keep the phone due to this 0870 number thing??

Original Poster

Sorry to hear that guv, like most call centres you need to sometimes call several times to get through to someone who actually has a clue and isn't just a script/software robot.

i got a phone from onestopphoneshop about 2 months ago on O2 if i cancell because of this will i get to keep the handset and get my deposit back or will i be charged by onestopphoneshop for ending the contract this early.

any help would be really great.

cheers

Original Poster

gunton10

i got a phone from onestopphoneshop about 2 months ago on O2 if i cancell … i got a phone from onestopphoneshop about 2 months ago on O2 if i cancell because of this will i get to keep the handset and get my deposit back or will i be charged by onestopphoneshop for ending the contract this early.any help would be really great.cheers



Have you made several 08XX calls?

If so then wait for the letter to arrive, call O2, go through to cancellations saying change of T&C's please cancel, it should occur, but I expect you'll have to really convince them, but if you point blank refuse the new T&C's it'll be ok and you might have to threatened to just cancel the direct debit and if they ask for monies afterward you'll just forward their claim to Ofcom etc.

i did find this on onestopphoneshop though.

If you enter a nominated airtime contract and subsequently move onto a lower tariff or fail to fulfil your payment obligations during the minimum term of such contract, or you end such contract for any reason within 6 months of the commencement date and the relevant tariff includes a subsidised handset, you must, in addition to paying any other charges under such contract, either:
- return the Mobile Phone to us by sending it special delivery to online Returns, CPW Logistics Centre, Bilston Road, Wednesbury, West Midlands, WS10 7JN at the same time as giving us notice that you wish to end such contract; or
- keep the Mobile Phone, in which case you agree to pay us the handset-only retail price (up to £400) being the purchase price (the "Purchase Price") of the Mobile Phone and you hereby authorise us to take the relevant Purchase Price from your nominated credit or debit card or through such other means as we may require in the event that the Mobile Phone is not returned to us in accordance with Clause 3.6.1 above.

i have had the phone less than 6 months and will this mean i may have to pay up to £400.

i also have a virgin contract but i dont see they have done anything like the others.

Original Poster

gunton10

i did find this on onestopphoneshop though.If you enter a nominated … i did find this on onestopphoneshop though.If you enter a nominated airtime contract and subsequently move onto a lower tariff or fail to fulfil your payment obligations during the minimum term of such contract, or you end such contract for any reason within 6 months of the commencement date and the relevant tariff includes a subsidised handset, you must, in addition to paying any other charges under such contract, either: - return the Mobile Phone to us by sending it special delivery to online Returns, CPW Logistics Centre, Bilston Road, Wednesbury, West Midlands, WS10 7JN at the same time as giving us notice that you wish to end such contract; or - keep the Mobile Phone, in which case you agree to pay us the handset-only retail price (up to £400) being the purchase price (the "Purchase Price") of the Mobile Phone and you hereby authorise us to take the relevant Purchase Price from your nominated credit or debit card or through such other means as we may require in the event that the Mobile Phone is not returned to us in accordance with Clause 3.6.1 above.i have had the phone less than 6 months and will this mean i may have to pay up to £400.i also have a virgin contract but i dont see they have done anything like the others.



Virgin piggyback off T-Mobiles core network, so Virgin following up on charging for 07755/07744 seems invitable

so basically if ya not 6 months in ya cant do this.

So do does it have to be over 6 months? And so they take the phone back?

o2.co.uk/mob…ers

± The 20p/min rate applies on all Pay Monthly plans where customers have connected or upgraded from 27 April 2007 onwards, and calls to these numbers are not included in bundle minutes for these plans. Customers who have connected or upgraded to a Pay Monthly plan before April 27 will be charged as for standard UK landlines (01 & 02 numbers).


Their website still doesn't show the change

Hi all. Im on the o2 max tariff. Basically 1000 x-net mins. I rang up o2 last month and asked if 0870 and 0845 numbers were free? The guy replied "yes, the come out of your monthly mins". 0800 are not free but when I dial 0800, I remove the first 0 (leaving 800) and this is free.

I do not make 07744 and 07755 calls. Will this affect me if I want to cancel my contract?

Thanks.

nice post. i am going to write to 02 today as i hate them and would never use their service again.

If I'm leaving o2 can I take my number or will it be lost?

I just phoned 02 and they have told me that only the NEW contracts are going to be charged for 08 numbers and the OLD contracts the 08 numbers will still be FREE.

Has anyone else heard this ?

Guys, can you help, I have been with o2 for more then 3 years on one of their original plans-online 100. They no longer show the t+c's for this tarif online.
On seeing this post i went back and viewed some of my old bills as when i bought my new tv 1 year ago, i called an 0871 number and now realise i was charged for it.
How do i go about checking whether these were incorporated originally in my t+c's. I've had nothing but problems with o2 and always say i'm going to leave them, but never actually get round to it, they constantly overcharge me, and when i email to get it resolved i find that it takes at least 3 emails before the indian helpline are able to understand what i'm moaning on about?

I cant find any new info regarding the changes on the website, but did upgrade my phone at the beginning of last month.
They sent me a letter which states


"please find enclosed a copy of your new terms and conditions. IF YOU'VE UPGRADED TO 1 OF OUR NEW TARIFFS (which i haven't) THEN THE FOLLOWING ARE NOT INCLUDED IN YOUR CALL ALLOWANCE; CALLS TO NON GEOGRAPHIC NUMBERS STARTING WITH 08,05 AND 06(charged at 20p) except 0871 which are charged at 35p.

I want to send another email to complain that i was charged for these numbers 1 year ago, but would like to have proof set in stone that these were free originally for me.
Any help?

just found this

o2.co.uk/spe…ers
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