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Leave your Orange contract early due to T&C change charging for 07744/55 numbers
Leave your Orange contract early due to T&C change charging for 07744/55 numbers

Leave your Orange contract early due to T&C change charging for 07744/55 numbers

Confirmation of this is here:

www1.orange.co.uk/ter…ate

From 8th June all 07744/55 calls will be charged, if this was done within your contractual period, afaik you are no longer tied to the contract due to the change....

Sorry, considering past instances of things like this I should of mentioned, it REALLY helps if you used these numbers in the past as it proves a detremental change to your contract usage.

Although really it is a change of T&C within the contractual period nonetheless, what you can blag however is what the forums are for however and hopefully people will provide useful information.
- schizoboy

249 Comments

I would like to get out of my contract, but I have never used those numbers, what should I say to them, could I email instead?

Thanks

Bryan

voted hot and repped this is a excellent opurtunity to leave your contract legaly.

ALICOM007

voted hot and repped this is a excellent opurtunity to leave your … voted hot and repped this is a excellent opurtunity to leave your contract legaly.



But what should I do to get out of the contract, what do I need to say to orange.?

Bryan

ask the op i am not sure.

I have spoken to Orange, and was told that they have never accepted calls to these prefixes as they know they are calling card numbers. There is going to be a charge of 20p min from 10.06.07 Apparently, as they never accepted these prefixes before, they haven't changed the contract and therefore can't have the contracts cancelled. I am not convinced by what I've been told, and will seek guidance elsewhere, but hope this clarifies the position for others. If anyone does find a solution, PLEASE let me know.
Oh, and Bryan839, don't bother e-mailing them. They just never reply. Found this out ages ago after waiting in vain for a reply.

Ok, I would really like to get out of my contract early, as Im not using it, but I have never used the numbers they are gonna charge for anyway.

kyalion

I have spoken to Orange, and was told that they have never accepted calls … I have spoken to Orange, and was told that they have never accepted calls to these prefixes as they know they are calling card numbers. There is going to be a charge of 20p min from 10.06.07 Apparently, as they never accepted these prefixes before, they haven't changed the contract and therefore can't have the contracts cancelled. I am not convinced by what I've been told, and will seek guidance elsewhere, but hope this clarifies the position for others. If anyone does find a solution, PLEASE let me know. Oh, and Bryan839, don't bother e-mailing them. They just never reply. Found this out ages ago after waiting in vain for a reply.



Thank you, let me know if you find anything out.

kyalion

I have spoken to Orange, and was told that they have never accepted calls … I have spoken to Orange, and was told that they have never accepted calls to these prefixes as they know they are calling card numbers. There is going to be a charge of 20p min from 10.06.07 Apparently, as they never accepted these prefixes before, they haven't changed the contract and therefore can't have the contracts cancelled. I am not convinced by what I've been told, and will seek guidance elsewhere, but hope this clarifies the position for others. If anyone does find a solution, PLEASE let me know. Oh, and Bryan839, don't bother e-mailing them. They just never reply. Found this out ages ago after waiting in vain for a reply.



So if they are claiming that why does their site say "update on t's and c's"
Surely there would be no need for the update ;-)

worldwide3rider

So if they are claiming that why does their site say "update on t's and … So if they are claiming that why does their site say "update on t's and c's"Surely there would be no need for the update ;-)



exactly. why would they change it if it was already in the t&cs

As I understand it, as they never provided these numbers as a "service", but are now providing a new "service" so it is not cancellable. Here is the relevant clause in their website :

4.2 terminating your Contract during the Minimum Term
You may terminate your Contract before the Minimum Term has expired if you pay us: 4.2.1 all Charges that are due, plus
4.2.2 a lump sum equivalent to the total of all the monthly or other periodic Charges still remaining on your initial Minimum Term agreement (except in the circumstances set out in Conditions 4.3 and 15.1). You'll be entitled to a rebate of 5% of that total if you terminate your Contract up to and including the first day of the last month of the Minimum Term.

4.3 terminating your Contract because Orange has changed its terms
You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if: 4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period; or
4.3.2 the variations we have made have been imposed on us as a direct result of new legislation, statutory instrument, government regulation or licence; or
4.3.3 the variation relates solely to an Orange Additional Service, in which case you may cancel that Orange Additional Service in accordance with Condition 15.1.

Voted hot, getting out of any contract early is a deal worth checkin out

BTW, what are so special about 07744/55 numbers? Are they some sort of numbers that premimum rate companies use?

If you wish to terminate your contract with Orange early, and without penalty, on the basis that you have not been given the notice of this contract variation, you are advised to write to Orange customer services, as their disconnections department will not deal with this type of query.

[COLOR="Indigo"]Its a shame though, I'v been using these numbers past +4 months.

Just for the people who dont know what these number are:
These numbers were in basic terms a gateway to call most international destinations. You just had to dial: 07744974327 and at the prompt dial the full international number - and then you were connected. [SIZE="4"]You pay only the cost of a cross network call, eg: YOUR FREE MONTHLY ALLOWANCE.
[/COLOR]. [/SIZE]
There were NO OTHER CHARGES whatsoever.

Firstly, thanks to the OP for pointing this out, I only started using a 07755 number last month to call a mobile in the USA and it worked fine, no charge for me or them as itemised on mine/their bill.

So if I now can't call that mobile number for free, then something somewhere has changed?

But what can I or anyone else get out of it? Can we get out of the contract should we so wish? Or is it a waste of time even trying?

I'm personally not to worried if I can't get out of my contract, it's a 12 month free deal thingy one so isn't actually costing me anything, although if I can get something out of Orange to stay with them, well that's another matter.

Will be interesting to see if anyone does manage to get out of their contract or get something for nothing out of Orange.

Best of luck people.

kyalion

I have spoken to Orange, and was told that they have never accepted calls … I have spoken to Orange, and was told that they have never accepted calls to these prefixes as they know they are calling card numbers. There is going to be a charge of 20p min from 10.06.07 Apparently, as they never accepted these prefixes before, they haven't changed the contract and therefore can't have the contracts cancelled. I am not convinced by what I've been told, and will seek guidance elsewhere, but hope this clarifies the position for others. If anyone does find a solution, PLEASE let me know. Oh, and Bryan839, don't bother e-mailing them. They just never reply. Found this out ages ago after waiting in vain for a reply.



I have been calling Egypt every other day from my mobile (via [url]www.MyCallWorld.com[/url]) for the last couple of years (Using a Virgin line then an Orange line). I still have few months left in my Orange contract and although I'm quite disappointed they're going to start charging for these numbers I won't leave them before the end of term because:

1. I'm on cashback from TheMobileOutlet.

2. I'm happy with Orange (all other providers now charge for these numbers anyway).

My 2 cents anyway ;-)

Original Poster

All the networks doing this seem to claiming its not a proper mobile number, it was not charged when it should of been blah blah blah.

Ofcom still claim this to be a mobile number range, however I believe mobile networks can at their discretion charge for whatever specific number ranges they wish.

I would suggest quoting the Ofcom thing where it states its a mobile number range and no claim or counter claim disinformation from Orange can change that.

I've only been in my contract for around 3 months. And I got a smashing deal.
N95 + 700 min xnet + 200 mins landline + 50 txt = £15 a month for 12 months with free handset. :-D

Not sure if I want to try and cancel but if I did, could I, considering I'm only 3 months in a 12months contract?

I wouldn't cancel that Mebster Unless you can cancel and just go month to month on the same tariff...

Mebster

I've only been in my contract for around 3 months. And I got a smashing … I've only been in my contract for around 3 months. And I got a smashing deal. N95 + 700 min xnet + 200 mins landline + 50 txt = £15 a month for 12 months with free handset. :-D Not sure if I want to try and cancel but if I did, could I, considering I'm only 3 months in a 12months contract?



Where did you get this deal from, if I may ask?

I remember O2 did something similar a year or two back when they started charging for 084404(?), rather than it coming off your inclusive minutes. I'm sure lots of people were able to leave their contracts early due to this, even though they hadn't called that number.

From memory the argument someone put forward was if you buy a car with airbags, and six months later the car manufacturer comes along and says it wants to remove your airbags, which doesn't matter to you as you haven't used them. They can't sell you something then later take that feature away whether you've used them or not is neither here nor there.

I'd quite like to use this if I could as I recently signed up to a new 18 month contract after the press release from Orange indicating that an Unlimited data plan was coming in June for £8 per month, similar to T-Mobile's Web'n'Walk. This plan turns out to be capped at a silly 30Mb per month rather than 1Gb like most others and is not much use to even regular data users like myself.

mrgordon

From memory the argument someone put forward was if you buy a car with … From memory the argument someone put forward was if you buy a car with airbags, and six months later the car manufacturer comes along and says it wants to remove your airbags, which doesn't matter to you as you haven't used them. They can't sell you something then later take that feature away whether you've used them or not is neither here nor there.



Its not the same. You were using the airbags - even though they were never deployed they were there as an isnurance against injury. You knew they were there and were getting peace of mind from them.

The difference here is that the people who did not use these numbers did not care about them - most were not even aware that they existed.

Dave.

davedixson

Its not the same. You were using the airbags - even though they were … Its not the same. You were using the airbags - even though they were never deployed they were there as an isnurance against injury. You knew they were there and were getting peace of mind from them. The difference here is that the people who did not use these numbers did not care about them - most were not even aware that they existed.Dave.



You could argue that you were about to start using them as a friend/family member has just moved abroad and one of the reasons you took out your Orange contract was to be able to use this number/facility when this happened.

It is therefore a change in T&C's to start charging for this number now as you based your contract purchase on this being an inclusive number.

I think it is irrelevant whether you have used these numbers in the past. A change in T&C's is a change in T&C's. It reduces the "value" of your contract as it gives you less than you had before, and that, in my view, gives you the opportunity to get out of your contract.

Definately worth phoning and arguing with them.

Personally, I am not going to bother as I only have 3 months left at £30/month with an £82 cashback due at the end of the 3 months (£8 net).

Kevin.

i use these numbers so im gonna give it a try will get back to you on this.

want to give it a try, when i got the text from orange yesterday, thought it might be changing these numbers. I only got the orange contract just to use these numbers, so this obviously effects me as it is pretty much all i use this contract for. I am only 2 months in and got a phone out of it, so will give it a go at cancelling.

my mum just told me she was using that number yesterday and talked to relatives for over 200 minutes i dont even want to know what its gonna cost us now, this is so unfair. im on the phone to them now see what they say.

that is bang out of order if you ask me now im gonna get a £400 bill which i dont care im not paying why cant they explain it more clearly on the text spoke to them and they giving me some bull **** that we can change our T&C's can they do this as i signed my contract and i wasnt told about this.

told i have to send them a letter to cancel. Have sent the following>

Dear Sir/Madam,
I have recently been informed by youselves that you have increased you charges for calls to 0774/0775 numbers to 20p per minute. These were previously included in the inclusive minutes. Therefore I wish to cancel my contract under you terms and conditions>

4.3 terminating your Contract because Orange has changed its terms
You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if: 4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period.

Please could you ring me to arrange an appropriate date for cancellation.

tdogg

told i have to send them a letter to cancel. Have sent the followingDear … told i have to send them a letter to cancel. Have sent the following>Dear Sir/Madam, I have recently been informed by youselves that you have increased you charges for calls to 0774/0775 numbers to 20p per minute. These were previously included in the inclusive minutes. Therefore I wish to cancel my contract under you terms and conditions>4.3 terminating your Contract because Orange has changed its termsYou may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if: 4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period.Please could you ring me to arrange an appropriate date for cancellation.



will it work for me tdogg??

I am going to ring them now, try and get out of my contract.

dont bother, just did and the guy said read clause 4.3.2 says in short if orange get chargerd for some new legislation then they will charge the customers

sarbjeet_

dont bother, just did and the guy said read clause 4.3.2 says in short if … dont bother, just did and the guy said read clause 4.3.2 says in short if orange get chargerd for some new legislation then they will charge the customers



Legislation ? Is that what he actually said ?

Legislation is actually a law issued by a governing body, so is he trying to say that the Government have decided that 07744/55 numbers are to be charged at 20p/minute ?

I don't think so. Ask him to point you to the specific law that states that these numbers are to be charged at 20p/minute. My understanding is that the mobile phone companies have decided to start charging for them as there were too many people using them to phone abroad and they were not making any money out of it.

Changning this is not new legislation, it is simply Orange (or any other mobile phone company) changing, in effect, their tarriff for 07744/55 numbers.

I would definately argue this point with him.

Kevin.

Banned

i did the same with O2 before. had few troubles but was sorted later and finished my contract early.
it was the same numbers O2 canceled, but you need the right person to call...

KevinM

Legislation ? Is that what he actually said ?Legislation is actually a … Legislation ? Is that what he actually said ?Legislation is actually a law issued by a governing body, so is he trying to say that the Government have decided that 07744/55 numbers are to be charged at 20p/minute ?I don't think so. Ask him to point you to the specific law that states that these numbers are to be charged at 20p/minute. My understanding is that the mobile phone companies have decided to start charging for them as there were too many people using them to phone abroad and they were not making any money out of it.Changning this is not new legislation, it is simply Orange (or any other mobile phone company) changing, in effect, their tarriff for 07744/55 numbers.I would definately argue this point with him.Kevin.


yes thats what he said and thats what clause 4.3.2 says. now if i think about hes just lieing gonna ring them again.

sarbjeet_

yes thats what he said and thats what clause 4.3.2 says. now if i think … yes thats what he said and thats what clause 4.3.2 says. now if i think about hes just lieing gonna ring them again.



What did they say?

Does this affect all orange customers im on orange business customer.

Hi all,

PLEASE BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If you have taken out a cashback contract with retailer like OSPS and you cancel it in first 6 months, they will charge you full price of the handset.

Bryan839

What did they say?


i spoke to some idiot saying it was new law that has been passed and i told him you know what legislation means bloody idiot, just wouldnt cancel it i said ok theres a new law well lets see if the new law exisits in ofcoms books and then he went quite he souldnt stop you have to pay sir blah blah blah. i hung up im gonna get intouch with ofcom on monday as there closed on weekends.

I just called in to ask if I would be effected as I had not had any text message and I bought my phone through buymobilephones.net. and the simple answer was YES!!! I would now be charged for them.

I said, OK, please can I arrange to cancel then as you are changing your terms and conditons, and the simple answer was "No, as we are not changing our terms and conditions, if you had made free calls that was something we had not picked up and that would of been something you would have enjoyed, I know it may be frustrating but under clause...cant remember all those she mentioned you can not cancel as this is not a change to our terms.

She even admitted she has been taking calls on this all day so she knows what the case is, sounded like it was read word by word from a post-it note or something on her screen.

I think they are on a fine line on this one but have covered there ass by never saying this was something they provided. (eg they have never said calls to 07 numbers are free, just calls to other mobiles and technically these arent mobile numbers)

Would I have to give my mobile back if they did cancel my contract? I got my N80 from e2save.com.?

GhostRiderz

Would I have to give my mobile back if they did cancel my contract? I got … Would I have to give my mobile back if they did cancel my contract? I got my N80 from e2save.com.?



knowing orange they might ask for an equipment return, that is if you can get it cancelled which is unlikely
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