Leave your vodafone contract early with no fees (specific cases)
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Leave your vodafone contract early with no fees (specific cases)

21
Found 20th Jul 2017
Please don't vote this cold because it doesn't apply to you - it could really help out some people. If you might be impacted, you need to act THIS WEEK. Early termination fees are often very significant (basically the entire cost of the remaining contract) - getting out early lets you get a shiney new phone (to sell, or sell your old one, or whatever) or get a nice fat cashback deal

TL:DR - I visited countries in the list below for 2 weeks in the last 6 months, and used my phone sparingly. I'm certain I'll be able to exit my contract 18 months early with no fees (which would be more than enough to buy myself a PS4). Please share this on other similar websites linking back to here

Vodafone have recently changed their roaming packages for all pay monthly customers. This means that if you roam in some specific countries (listed below), instead of being charged 'per use' (ie 40p for a text message, £1.90 per minute, £6 per mb or whatever) of service, you will be charged a fixed £5 per day (called 'roam further') and can use your contract as normal.

For lots of people this is great, however, if you're an infrequent user of your mobile when abroad (because it costs an arm and a leg - even on the new 'deal' a 2 week holiday would cost you £70 in charges), this could be a bit of a pain - what used to cost you 35p (sending a single text message one day) now costs you £5.

Fortunately, your T&Cs - vodafone.co.uk/cs/…pdf

allow you to leave

" If we, (i) increase your monthly plan
charge more than once per year or by more than the RPI
rate; (ii) increase your out of plan charges or change our
services or the Agreement to your material detriment, you’ll
have a right to leave the Agreement early without paying
a termination fee (although you’ll need to pay for your
equipment subsidy). We’ll let you know if this is the case
and what to do before the changes are made. If you take no
action within 30 days of us telling you about the changes,
you’ll be considered to have accepted those changes"

So - you should have received an SMS telling you of the changes, but the linked website - vodafone.co.uk/cam…htm - says that you won't be impacted - but this may not be the case. If you have been abroad to the countries listed below, and you used your phone infrequently, it is likely that you will be impacted. By doing a bit of simple maths (showing my roaming charges over the last 6 months, then working out how many days I used my phone, and how much it'd have cost to do that on the updated contract) I am able to prove my costs will rise by a significant amount (10% is defined in their T&Cs for business as a 'material impact') - and thus I am allowed to leave without charge, according to the contract.

You need to notify them of this within 30 days of receiving the SMS. This is probably within a week for most people. To do this, you have to write a letter asking to cancel your contract. There is an old template for this here -> bitterwallet.com/mob…324 - obviously you'll need to edit this to your circumstances.

All in - if you're new to a contract, this could save you HUNDREDS of pounds - my current exit fees are over £400, and I should be able to leave. However - this only applies to specific use cases, and in the interest of full disclosure I haven't got out yet - I wrote the letter, spent 3 days getting through to their deadlock team (ask for this sooner) - then had to wait 4 weeks to get a letter saying I could refer myself to the ombudsperson. The ombudsperson are now reviewing my case, I'll hear in ~3 weeks if I was successful - but according to the contract, there's no reason I won't be let out - I honestly have no idea why vodafone are dragging their feet.

Side note : I have also complained that their notification page (after the SMS) is not complete - it infers I will not be impacted yet I will. Please also complain about this (to the ombudsman) - if enough of us do they will take action. Stealth price rises are both harmful to the consumer and illegal, and they should be stamped down.

Countries impacted :
Anguilla
Antigua and Barbuda
Argentina
Aruba
Australia
Barbados
Bermuda
Bonaire
Brazil
British Virgin Islands
Canada
Cayman Islands
Chile
China
Colombia
Congo, Democratic Republic of
Costa Rica
Curacao
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Ghana
Grenada
Guam
Guatemala
Guyana
Haiti
Hong Kong
India
Indonesia
Israel
Jamaica
Japan
Kenya
Lesotho
Mexico
Mozambique
New Zealand
Panama
Peru
Puerto Rico
Qatar
Russia
Saba (Netherland Antilles)
Serbia
Singapore
Sint Eustatius (Netherland Antilles)
Sint Maarten
South Africa
St Kitts and Nevis
St Lucia
St Vincent
Suriname
Thailand
Turks and Caicos
United States of America
Uruguay
US Virgin Islands

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21 Comments
So much speculation in this it's unreal!!
Original Poster
there's no speculation. If you can demonstrate your contract costs will increase, you can leave your contract. Its in your T&Cs, its a legal right. The reason I added it prior to completing the process myself is that you only have 30 days from notification to start the process - Vodafones process means that its not possible for me to leave before everyone elses time runs out, so I wrote it up.

If you don't exercise your rights, companies will continue to take the ****
voted COLD
5lab

there's no speculation. If you can demonstrate your contract costs will … there's no speculation. If you can demonstrate your contract costs will increase, you can leave your contract. Its in your T&Cs, its a legal right. The reason I added it prior to completing the process myself is that you only have 30 days from notification to start the process - Vodafones process means that its not possible for me to leave before everyone elses time runs out, so I wrote it up. If you don't exercise your rights, companies will continue to take the ****


It's all speculation!! as clearly you haven't had any judgement passed on your case let alone anyone elses. All you have done is write a letter of complaint to a very specific set of circumstance that you claim to have fulfilled. Sorry but this is not a deal this is just you hoping you're in the right and assuming you'll get a free phone out of it.
Whilst I'm all for getting one over 'the man' there's nothing to stop Vodafone coming back and just offering you your legacy roaming terms instead of migrating you to the new deal and losing 18 months of money - especially given that you have suffered no immediate material detriment. Their £5 deal actually looks really good value given the typical costs to use a phone in these countries and I'd be surprised if you got a better deal elsewhere.

Out of interest, what would your comeback be if Vodafone simply said 'no problem, we thought this was a good deal for most people but we are happy to keep your old roaming terms rolling, though we are surprised you didn't notify us sooner as this information has been available for three months.'
Original Poster
I asked them to do just that and they refused (having a normal contract, with normal roaming fees is what I want), which is why I'm now with the ombudsman. Apparently given this is being applied across all contracts, they have no power to remove it (they tried 3 times during a 2 hour call)

Why they don't just give me a rebate, or release me from the contract - I've no idea - but I'm clearly allowed to leave within the T&Cs that they put down, so that's the right I'm exercising. I don't want to pay £5 for a single text, and I figured others wouldn't either. Judging by the voting, I was wrong - still, if you're in a similar position to me, writing a letter for the chance to save £400 seems worthwhile..
5lab

I asked them to do just that and they refused (having a normal contract, … I asked them to do just that and they refused (having a normal contract, with normal roaming fees is what I want), which is why I'm now with the ombudsman. Apparently given this is being applied across all contracts, they have no power to remove it (they tried 3 times during a 2 hour call)Why they don't just give me a rebate, or release me from the contract - I've no idea - but I'm clearly allowed to leave within the T&Cs that they put down, so that's the right I'm exercising. I don't want to pay £5 for a single text, and I figured others wouldn't either. Judging by the voting, I was wrong - still, if you're in a similar position to me, writing a letter for the chance to save £400 seems worthwhile..


Looks legitimate to me. I've used t&cs against most telecoms providers over the years, they always cave in though the fight is often tiresome. I'm here to save money though time is sometimes more valuable.
Didn't read any of the above codswallop.
Just ''don't vote cold'' so obviously voted cold.
Its good to no this. Thanks much appreciated
This looks interesting thanks but I'm thinking about Thailand (it's on your list) but I see little difference:

------------------------------------------------------------------------------------------
Current charges for using your phone while roaming

Roam-further (Thailand):
\x09
£5 per day and then usage taken from your UK allowance,
or as UK out-of-bundle charges if you exceed your UK allowance

Receiving a call (per minute):
free
\x09
Send a picture
or video message
(per message):
45p
------------------------------------------------------------------------------------------


Charges for using your phone while roaming from 5 August 2017:

Roam-further (Thailand):
\x09
£5 per day and then usage taken from your UK allowance,
or as UK out-of-bundle charges
\x09
Receiving a call *
(per minute):
free

Send a Picture or video message
(per message)
55p

------------------------------------------------------------------------------------------




For those complaining saying Vodafone could offer to revert to other charging -too damn late. Once they issue the new contract that's the end of the matter.
One has to be wary of 1st year law students!
Original Poster
Tred1 h, 28 m ago

This looks interesting thanks but I'm thinking about Thailand (it's on …This looks interesting thanks but I'm thinking about Thailand (it's on your list) but I see little difference:------------------------------------------------------------------------------------------Current charges for using your phone while roamingRoam-further (Thailand):\x09£5 per day and then usage taken from your UK allowance,or as UK out-of-bundle charges if you exceed your UK allowanceReceiving a call (per minute):free\x09Send a pictureor video message(per message):45p------------------------------------------------------------------------------------------Charges for using your phone while roaming from 5 August 2017:Roam-further (Thailand):\x09£5 per day and then usage taken from your UK allowance,or as UK out-of-bundle charges\x09Receiving a call *(per minute):freeSend a Picture or video message(per message)55p------------------------------------------------------------------------------------------For those complaining saying Vodafone could offer to revert to other charging -too damn late. Once they issue the new contract that's the end of the matter.


so today you have the option to take the roam further, or to just pay-per-usage. So today, if you're a low user (1 SMS per day, or a quick call to check your hotel booking), you might pay £1-2 per day or you could opt to get your whole package for a fiver, in future you are forced to pay the £5 per day charge
5lab

so today you have the option to take the roam further, or to just … so today you have the option to take the roam further, or to just pay-per-usage. So today, if you're a low user (1 SMS per day, or a quick call to check your hotel booking), you might pay £1-2 per day or you could opt to get your whole package for a fiver, in future you are forced to pay the £5 per day charge


You can lead a horse to water but you can't make it drink. I know you are trying to help, guess they're not wanting it.
Thanks I will try this. Can't believe all the cold votes
whats the best way to approach them about this
Original Poster
you can ring up, but the only way to engage the cancellation process is to send them a letter. The details are on the link to the 'cancel template'
5lab

you can ring up, but the only way to engage the cancellation process is … you can ring up, but the only way to engage the cancellation process is to send them a letter. The details are on the link to the 'cancel template'


Phone is often tempting though you'll quickly hit a brick wall as the CS staff have no idea about the T&Cs or the fact they constitute a legally binding contract(particularly when used to Vodafones disadvantage).
Makes sense. £5 a day is ridiculous. Get a three payg SIM and top up £10 more than enough for a 2 week holiday.
Voted hot just to counter-act the abuse you've had which seems really unfair
Why would anyone take out any contract with Vodafone. It is proven beyond doubt that this company has the worst customer services out of all the providers.
Original Poster
Just as an update, the ombudsman has ruled in my favour, Vodafone have to cancel my contract, repay my (recent, post change) roaming charges and give me +£30 goodwill credit. I hope someone else took advantage of this, I'm off to sell my (6 month) old phone and get something shinier for free
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