LEGO Bricks & Pieces - Get free replacement pieces for missing or broken parts!
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LEGO Bricks & Pieces - Get free replacement pieces for missing or broken parts!

FREE£0.01Lego Shop Deals
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Posted 10th Jul
Thought this was a great thing to share as I had a piece missing in a set recently and had the part sent to me free of charge from LEGO. All parts can be searched for on the link, delivery is also free, some of the more unique pieces may require you to provide proof of purchase. Replacement stickers are also available!
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Do you think i could tell them that 999 pieces were missing from a 1000 piece set ?
My Lego Hans Solo has the Millenium Falcon missing.

will give them an email.
Thanks and Heat.
I recently used this on a set we've had for 5 years. One piece broke and I was trying to order a replacement which they sent for free with and apology for it breaking! I would have happily paid for the replacement
This is not a deal, it's a service for legit customers to use when they have a missing piece. Posting here is opening it up to abuse, good one.
45 Comments
Do you think i could tell them that 999 pieces were missing from a 1000 piece set ?
I recently used this on a set we've had for 5 years. One piece broke and I was trying to order a replacement which they sent for free with and apology for it breaking! I would have happily paid for the replacement
This has been around for a long time, surprised that its only occured on here now
Biggunspaul10/07/2019 21:29

Do you think i could tell them that 999 pieces were missing from a 1000 …Do you think i could tell them that 999 pieces were missing from a 1000 piece set ?


Thanks OP! Never knew I could ask for replacement
does this include duplo pieces as well?
Great customer service from Lego, but not a deal
Orchard toys do the same thing
As long as you remember they track every communication and if you do it a few times will warn, then ban you.
Lego have been doing this for a few years. Really good customer service!!!
brad2557710/07/2019 21:32

This has been around for a long time, surprised that its only occured on …This has been around for a long time, surprised that its only occured on here now


It’s been posted multiple times!
LoR197710/07/2019 22:31

As long as you remember they track every communication and if you do it a …As long as you remember they track every communication and if you do it a few times will warn, then ban you.


How long were you banned for
Thanks for info 🏻 - I never knew about it
My Lego Hans Solo has the Millenium Falcon missing.

will give them an email.
Thanks and Heat.
brad2557710/07/2019 21:32

This has been around for a long time, surprised that its only occured on …This has been around for a long time, surprised that its only occured on here now


I wasn't aware of this till this post.
Many thanks to the op for posting.
I've used this for a missing piece, brilliant service.
Not new, not a deal and it's been posted before.
Built this with missing pieces..
38038886-cmUiI.jpg
xlxaiwa55xlx10/07/2019 23:13

Not new, not a deal and it's been posted before.


at least its helped some people who didnt know about this service before!
Loading.......10/07/2019 22:54

My Lego Hans Solo has the Millenium Falcon missing.will give them an …My Lego Hans Solo has the Millenium Falcon missing.will give them an email.Thanks and Heat.


Does this include the figures?
Fic11/07/2019 00:10

Does this include the figures?


Yes it does. I bought a Disney blind bag and the characters face had a printing error. I got another blind bag in the post for free, but it wasnt the same character.
I was trying to get about 10-15 pieces from various sets accumulated over the years and got told they can't do that and that my details have been put down on their list so not to request it again. Pricks. I would not request it in a first place if I would not buy this 40 odd sets which I did ...
Edited by: "eldaniel" 11th Jul
Thanks... Didn't know this
I've used this service quite a bit for some reason I always get the sets with broke or missing parts here are my experiences.

- Wrong part lego sent me correct part free of charge
- Broken moped piece lego sent me free replacement
- Heavily damaged tile new from a mini figure blind bag £15 in VIP points as they couldn't replace any CMF part.

So I've had a great experience with Lego customer service team
phoenix7210/07/2019 23:20

Built this with missing pieces..[Image]


That set is amazing - did you ad hoc or follow a guide?
This includes stickers
Erm... they've been doing this for decades. I guess its useful but not really a deal.
karl.jonesJ6s11/07/2019 07:19

That set is amazing - did you ad hoc or follow a guide?


I have a build guide and parts list
If you have missing parts it's usually because you built it wrong.
Lego got the best customer service I’ve ever had to use. Nothing I’d too much trouble for them.
This is not a deal, it's a service for legit customers to use when they have a missing piece. Posting here is opening it up to abuse, good one.
BricksBricksBricks11/07/2019 12:11

This is not a deal, it's a service for legit customers to use when they …This is not a deal, it's a service for legit customers to use when they have a missing piece. Posting here is opening it up to abuse, good one.


That's a bit salty!
Lego have very high standards for quality and accuracy of sets. This service also includes bricks that have slight defects - more common on printed pieces. With the prices they charge it's fair for customers to be particular about the quality and request replacements.
brad2557710/07/2019 21:32

This has been around for a long time, surprised that its only occured on …This has been around for a long time, surprised that its only occured on here now


Well thanks for posting it them
This service has been around for years and it's excellent. Can't beat Lego. The more unique pieces you have to give them a code off the side of the original box.
jdrobson0011/07/2019 16:28

Well thanks for posting it them


If you read the instruction manuals that come with the set it tells you about missing parts in there
Bricklink is good for getting random/hard to get pieces. Worldwide site of like minded collectors
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