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LG 65UM7000PLA 65" Smart 4K Ultra HD HDR LED TV (2019 Model) + 6 Months Spotify £549 Currys
287° Expired

LG 65UM7000PLA 65" Smart 4K Ultra HD HDR LED TV (2019 Model) + 6 Months Spotify £549 Currys

11
Posted 29th Nov 2019

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11 Comments
TCB is 15%
No 'Magic Remote' with this model according to lg.com.

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Edited by: "jake492" 29th Nov 2019
jake49229/11/2019 07:34

No 'Magic Remote' with this model according to lg.com.--


I can't remember the last time any of the budget or mid-range sets did if I'm honest.
jake49229/11/2019 07:34

No 'Magic Remote' with this model according to lg.com.--


LG seem very sensitive with the magic remotes.
I bought an OLED 65" which only had a basic remote in the box, complained to them and they told me if I wanted one I had to buy it.......
Whilst I love their products, customer service is shocking and I'm unlikely to touch them again. Good if you dont need help, but if you do then you're on your own! Poor poor service from LG!!
Carson_Official29/11/2019 08:01

I can't remember the last time any of the budget or mid-range sets did if …I can't remember the last time any of the budget or mid-range sets did if I'm honest.


The £599 65UM7450PLA includes it, however the 2019 Magic Remote (MR19) can be got for around £30 on Amazon or eBay. Probably better to get the higher model if someone really cares about that remote, for the benefit of other improvements to the set.
replicant6929/11/2019 08:12

LG seem very sensitive with the magic remotes. I bought an OLED 65" which …LG seem very sensitive with the magic remotes. I bought an OLED 65" which only had a basic remote in the box, complained to them and they told me if I wanted one I had to buy it....... Whilst I love their products, customer service is shocking and I'm unlikely to touch them again. Good if you dont need help, but if you do then you're on your own! Poor poor service from LG!!


Why is it poor service if they wouldn’t give you something for free. I assume you had other issues.
Is the magic remote compatible with this model of I were to purchase it separately?
pswils29/11/2019 08:51

Why is it poor service if they wouldn’t give you something for free. I a …Why is it poor service if they wouldn’t give you something for free. I assume you had other issues.


You're missing the point. The OLED is supposed to come with the magic remote, I bought mine brand new but it was missing. I was told they would send one then they refused. So again, poor poor shocking customer service. 2k of tv and no magic remote which SHOULD have been there.
replicant6929/11/2019 13:29

You're missing the point. The OLED is supposed to come with the magic …You're missing the point. The OLED is supposed to come with the magic remote, I bought mine brand new but it was missing. I was told they would send one then they refused. So again, poor poor shocking customer service. 2k of tv and no magic remote which SHOULD have been there.


What point am I missing exactly. You made a comment about a completely irrelevant tv. You didn't state that it was the incorrect remote for whatever model you were talking about. My last 3 LG tv's have all come as advertised. A magic remote isn't even supplied with the tv in this deal.
pswils29/11/2019 14:33

What point am I missing exactly. You made a comment about a completely …What point am I missing exactly. You made a comment about a completely irrelevant tv. You didn't state that it was the incorrect remote for whatever model you were talking about. My last 3 LG tv's have all come as advertised. A magic remote isn't even supplied with the tv in this deal.


Sorry, My point being.... good products as long as you don’t have an issue as LG customer service is shocking! It’s not about the remote, it’s about LG poor customer service meaning regardless of model people need to be aware that LG customer service is awful.
Sadly I found out too late, I own LG microwave, washing machine, 5 LG TVs and so on. But never again as cannot trust any support is there to ever back you up.
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