LG Cookie KP500 - FREE on T-Mobile Combi 30 with 9 months free line rental on a 12 month contract @ Mobiles2YourDoor
LG Cookie KP500 - FREE on T-Mobile Combi 30 with 9 months free line rental on a 12 month contract @ Mobiles2YourDoor

LG Cookie KP500 - FREE on T-Mobile Combi 30 with 9 months free line rental on a 12 month contract @ Mobiles2YourDoor


Mobiles2YourDoor (M2YD), a company owned and operated by Phones4U, have the LG Cookie KP500 with 9 months free line rental on a 12 month T-Mobile contract. It's on T-Mobile Combi 30, which gives you 300 any time, any network minutes and 200 text messages each month. After the 12 months are up, you can cancel your contract. This works out at an average of £7.50 per month after cashback.

The LG Cookie or KP500 as its also known is the one of the latest touch screen handsets from LG but, unlike many recent touch screen releases, the LG Cookie comes in at a much more affordable price opening itself up to whole new generation of touch screen customers. With sleek contours and an amazing 3 inch TFT screen, the LG Cookie oozes quality and looks remarkably like the LG Renoir. The LG Cookie has similar styling but obviously doesnt have the high-end spec of a Renoir and, thus, doesnt come with 3G or Wi-Fi, the 3.2 megapixel camera is also slightly inferior, but the trade offs are minimal in a phone that is otherwise loaded with features youd expect to find in something much more expensive. The touch screen on the LG Cookie is very much the same as the Renoir in size, functionality and its 240 x 400 pixels, and finding your way round is a breeze thanks to LG's trademark easy-to-use Touchscreen navigation. Other notable features include a virtual Qwerty keyboard, accelerometer, MP3 player, handwriting recognition, WAP and video recording.


This offer works by cashback which you claim from Mobiles2YourDoor at specified intervals. You have a massively generous 60 days to send the claim. You must have paid each bill in its entirety, so please only use this deal if you can afford to pay the bills on time and remember to keep on top of the cashback. Use recorded delivery when sending the claims, or better still - special delivery with consequential loss cover. Mobiles2YourDoor is a subsidary of Phones4U, whom also operate the site. Phones4U are a large high street firm, and are fairly reliable when it comes to cashback.

**Remember to decline/cancel the insurance that they try to give you as it can be very expensive!!**


Original Poster


Original Poster

[SIZE=5]This guide may make the whole thing seem really daunting. It’s not. This guide is just very thorough - it’s been written like this in order to give you the most help possible with your purchase.[/SIZE]

Cashback contracts are very common, and a very good way of getting a cheap mobile contract. They begin at £0 - that’s right, totally free for the total contract term and you even get a free phone (although these deals are less common at the moment). So what’s the catch? It seems that people are becoming more aware to the risks involved. We hear a lot of people not receiving cashback or having problems. A lot of the time this is due to the stringent terms and conditions which the companies enforce, which consumers do not follow correctly and subsequently lose their caashback. Here are a few tips which will help you to succeed with your cashback…

First of all, it’s nice to know how cashback works. It all varies, but it generally works like this. The network set their commissions each month. They pay an amount to the retailer for each connection on each tariff. The retailer can then offer this commission to you in the form of a free phone and/or cashback. You pay the full amount to the network who send you bills. You then send specified bills to the retailer at specified times who will send you a cheque for the cashback, returning the correct amount of money to you. The amount the retailer gives you depends on the commission they receive for that tariff. The zero-cost line rental offers can work in a number of ways. Either the network gives the retailers more commission than the tariff in the hopes that you’ll make lots of calls and texts and earn them more money and stay with them after the contract is up or the retailer relies on some people forgetting to claim or not follow their T&Cs. Keep your eye on the ball and you will beat them at their own game quite easily…

Who to Contact

There’s two (or three) parties involved. These are the mobile network , the mobile retailer and the cashback site you have purchased through. It’s important you contact the correct one with your questions and complaints.


e.g. o2, Orange, T-Mobile, Virgin Mobile, Vodafone, etc.
This is the company you pay the money to. They also send you the bills. Their job is to provide you with the minutes and text messages you use to keep in touch with your friends, family and colleagues.
The network has nothing to do with your cashback. Although if the retailer has performed against the network’s code of practice you can complain about them to the network. This requires a lot of logs and evidence.
From this summer, there will be hopefully new rules enforced by OFCOM which will require networks to be more responsible for cashback deals which have gone wrong.


e.g. Carphone Warehouse, e2save, Phones4U, Mobiles2YourDoor, OneStopPhoneShop, etc.
This company sells phones and contracts for the network. They will be the people you have bought the phone off.
This company provides you with the cashback. All cashback claim queries should be sent to your retailer.

Cashback Site

e.g. QuidCo, TopCashBack, Rpoints, etc.
This is confusing. This company has nothing to do with your cashback claim. They simply give you a small amount of money to purchase via their website. This does not need to be claimed for. Queries regarding cashback claims should not go to these websites. Similarly, queries regarding the status of your cashback via these websites shouldn’t go to the retailer!

How to succeed…

Be sure

Read the terms and conditions carefully. They outline EXACTLY what you need to do to claim your cashback. Print off a couple of copies if possible and keep them safe. If anything is unclear to you, ask here or ask the company’s customer services department.
Read the terms and conditions again. It sounds silly, but you really must read them over and over again!! Read through them until you remember it all clearly and understand the terms fully. If you don’t follow the terms correctly then it will cost you literally hundreds of pounds and only you will be to blame.

Make sure you have everything you need. If the terms and conditions say you need cashback claim vouchers then make sure you have received them. Most companies only give you 7 or 14 days to request missing vouchers, and they’ll regularly allow them to go “missing” where possible. Also, some companies require you have a receipt or dispatch note to send in or a copy of it with each claim. Check this in the terms and conditions and if you need one make sure you have it. If anything is missing don’t hesitate to get in touch with the company!

Don’t assume ANYTHING. If you aren’t sure, talk to the customer services of the RETAILER you are dealing with. If you are still unsure, feel free to ask questions on HotUKDeals and someone will help you!

Ask the customer service team lots of questions. Emails can often be more useful than telephone calls where urgent responses aren’t needed because you can keep a record of what has been said. Don’t be scared to ask lots of thorough questions.

Complicated Terms

Check the retailer terms and conditions to check if bills to be sent out are outlined by bill number, month number or number of days of connection. If you are unsure then contact the retailer to clarify or ask on HotUKDeals where someone will help you.

Stay Organised

Read the T&Cs carefully and work out EXACLTY which bills you need to send off . Ensure you understand any differences between the number of the bill, the month of the bill, or the number of days after connection.

Remind yourself. Set reminders. Lots of them. Write it in your diary. Add it to your phone’s reminder system. Stick post-it notes everywhere. Add reminders in your email program. Sign up to a reminder service such as ]memotome.com who will send you emails at the necessary time. Whatever it takes.

Keep it all safe. Put all of your documentation, including bills, vouchers, printed terms and conditions, copies of any written communication with the company, etc all together and in a safe place. Don’t forget where they are or allow it all to get spread around the house! I can’t stress how important this is as you WILL need it later.

Send the bills as soon as you get all of the ones which you need. Don’t leave it until the last minute. When you have everything you need to send your claim, do it THAT DAY!!

Fill in the provided vouchers carefully and correctly (if your claim requires vouchers).

Print out a cashback date schedule. Use the T&Cs to make a table of when you need to claim your cashbacks. Something like THIS: ]Click Here. Make it as colourful and personalised as you like and stick it somewhere obvious where you will remember it. Maybe add more detailed and fool-proof instructions for yourself to this.

Original Poster

Precautions You Can Take to make sure you will receive your cashback

Photocopy everything you send. You will usually have to send the originals (check the terms and conditions as some retailers do accept photocopies), but keep a hard copy of anything you send including bills, letters, emails and anything else you may send the retailer. You can refer back to this if they ever make a fuss.

Send claims recorded delivery at a minimum. This is VITAL. Send all claims by signed-for recorded delivery, or special delivery where possible. That way the retailer can’t pretend that they lost your claim because you can prove it wasn’t received. Some retailers such as OneStopPhoneShop will accept a recorded delivery number as proof of postage for missing claims. Don’t lose the slip you get from the post office for this.

If it is at all possible then send claims via Royal Mail Special Delivery with consequential loss cover. This insures the item, meaning that if it’s lost by the Royal Mail then they will have to pay the amount that you have lost as a consequence (the cashback). The consequential loss cover is important. If you don’t have this then you’re only covered for a few pieces of paper.]Click here to learn more about The Royal Mail’s Consequential Loss Cover.

Do not send multiple claims together. Most retailers will ignore one of the claims if more than one claim is sent in the same envelope. Don’t try and save on the postage. Send them separately.

Pay all bills on time. Don’t leave any outstanding bill payments for the next month. Some retailers may see this as grounds to reject your claim.
Do not change your tariff. Some retailers have rules allowing you to change your tariff after a particular amount of time, however even if this is allowed it can only ever complicate matters. It’s best to stick on your original tariff for the duration of your contract.

Do not change the name of the account holder. It is important that the account holder name on the bill stays the same as the name the retailer has on record.

Do not change the direct debit details. Again, the direct debit details shouldn’t be changed or your claim may be rejected.

Try not to change the address on the account. Obviously, this cannot always be avoided but it is VITAL that you get in touch with the retailer’s customer service team before changing any details with the network.

It doesn’t matter if you make lots of calls or no calls. The retailer will rarely be bothered, and neither will the network. As long as the network are getting their payments and the retailer get their commission then it doesn’t bother them.

Getting a contract with the intention of selling the phone on

It’s important to remember that you pay the full amount to the network each month. It is almost impossible to sell a phone on for the amount of the contract, so you are relying on the cashback. It is upto you to decide whether this risk is worthwhile. Obviously, the more contracts you have the more difficult it is to manage them. Defaulting on paying the network for your mobile bill can and will affect your credit rating.

[SIZE=4]It’s not impossible to claim cashback. It’s very possible. Just make sure you do it all correctly and follow the Terms and Conditions to the letter and you will be perfectly fine.[/SIZE]

Thanks just gone for this deal. My current cashback with m2yd was coming to last few weeks of its 12 months.

If the quidco comes through and I sell the handset it should mean another 12 months of free mobile use. :thumbsup:

Original Poster


Thanks just gone for this deal. My current cashback with m2yd was coming … Thanks just gone for this deal. My current cashback with m2yd was coming to last few weeks of its 12 months. If the quidco comes through and I sell the handset it should mean another 12 months of free mobile use. :thumbsup:

Glad to be a help.


Whose is better - mobiles to your door or mobiles.co.uk?

Genuine question as I haven't ordered; but I think there's only one way to find out...........

Mobiles2yourdoor are much better. I have used them for my last 3 contracts and never had a problem with the cashbacks.

Just had my phone delivered. They now include the first cash back form with the phone.

Not a bad little phone either. Also my quidco has tracked so looks likeoverall it will cost me £60 for the year (£5 per month) after the cashback comes in.

Forgot to add the phone is unlocked.

hot ducky!


What a Quacking Deal!


Whose is better - mobiles to your door or … Whose is better - mobiles to your door or mobiles.co.uk?http://www.hotukdeals.com/item/418122/lg-cookie-9-months-free-on-12-monthGenuine question as I haven't ordered; but I think there's only one way to find out...........

m2yd is more easier IMHO
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